How to contact Canada Post customer service?
- International: +1 (416) 979-3033
- Canada Post Online Shopping: +1 (877) 632-6347
- Money Order Verification: +1 (800) 563-0444
- Philatelic Inquiries: +1 (800) 565-4362
- Postal Code Information: +1 (900) 565-2633
- Technical Support Desk: +1 (877) 376-1212
- TTY: +1 (800) 267-2797
- Solutions For Small Business: +1 (877) 262-5762
- Volume-Based Commercial Customers: +1 (877) 683-5895
- Commercial Billing & Payment Support: +1 (800) 267-7651
- Support: sellonline@canadapost.ca
- andre.payant@canadapost.ca
- dave.penner@canadapost.ca
2701 Riverside Drive, Suite 1200, Ottawa, ON K1A0B1, Canada
Additional information
Canada Post information: contacts, address, founders, CEO, services, and products
Canada Post was founded by July 1, 1867.
Canada Post competes in a variety of industries, such as postal service and courier.
To write a complaint about Canada Post and get an answer from the officials of Canada Post, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Canada Post can be filed via the specific Canada Post complaint section.
Canada Post is a mail company and the primary postal operator in Canada.
You can reach Canada Post by phone at +1 416 979 3033.
Canada Post is headquartered at 2701 Riverside Drive, Suite 1200, Ottawa, Ontario, Canada - K1A0B1. You can mail them at Canada Post Customer Service, Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8.
The delivery time is 2 working days for local mail, 3 working days within the province, and 4 days for national mail.
The delivery time for regular mail sent from Canada to the U.S.A. is between 4 to 6 business days.
The delivery time for mail sent from Canada to another country is up to 7 business days.
Sometimes when items are being processed, current or past tracking is unavailable.
You may ask for a postage refund if you added an On-Time Delivery Guarantee service, you are the sender, and you have a copy of the mailing receipt.
As a sender, you can start a claim if you use trackable services. If your item was not tracked, it is not eligible for a refund.
If you receive someone else’s mail, you should fill out a form on their website to create a service ticket.
If your waiting time is longer than should be, Canada Post can investigate your case provided you have a tracking number for the letter.
Some shipments may require the receiver to provide proof of age. If the recipient seems younger than 25, the delivery agent can ask for a photo ID and a signature to confirm the age. The age requirements vary depending on the sender and the contents of the shipment.
It is possible that the parcel was delivered to your community mailbox or an apartment mailbox. You should also remember to check with everyone who lives at your address.
You should contact Canada Post at +1 866 607 6301 if you see a damaged or vandalized mailbox.
Canada Post has mostly low reviews across multiple platforms online. Customers encountered issues such as failed deliveries, wrong address delivery, and generally poor service. Consider this when using Canada Post.