drive through service
My order #87 for BK #7553. The order was taken incorrectly. I ordered a club salad with grilled chicken. The young lady did not speak clearly and did not take the order correctly. At the time of pick up I was given a garden salad with crispy chicken. I was not able to return the food as I was already running late since they took to long to serve me.
Read full complaintimpossible whopper
At lunch today I tried the Impossible Whopper. I have enjoyed other vegie burgers but the one I had today was not appetising. It was dry and after each bite there was a taste that wasn't quite good. I felt the extra dollar I spent over the price of regular Whopper was not a good value.
I tried to complete a survey but it said BK had collecteed all it needed for this time period. I simply wanted you to know the impossible whopper will not be a hit.
bad management and bad workers
I got a call back last night for interview at the greencastle ind burger king. The manager crystal told me to come in today for the interview. So I went in today and the manager who I was and that I had interview. Well she completely ignored me and talked to another woman who was starting today. Well I waited up at the front counter. Then another worker...
Read full complaintnon-fulfillment and non-delivery of in-app purchased item
I was hungry and in the mood for a whopper and only have it at Burguer King, I checked the opening hours on the BK App and see that the service on the drive was until 12 am, I made the purchase by the BK App and went to shop to pick up there were 4 orders of 4 whopper and arriving at the store we clicked that i'm here, there were people inside the store and...
service and food
I have a Burger King in Potsdam and Massena NY. I eat at both. I have not had issues at the Massena one. On the other hand have had Multiple issues with the Potsdam one Once I ordered a Burger King and 2 tacos no sauce. The Burger King was very cold and tough like it was sitting for over hours. Another time I ordered 10 tacos 5 with no sauce not only did...
Read full complaintgrilled chicken sandwich, and several other products.
The customer service is horrible, the manager needs some training as well other staff. As a manager myself, I couldn't believe this is continuing to happen. If there's a problem that's a managers job to fix it, happy customers. It's sad we keep coming back trying it and hoping it gets better but it doesn't. Please corporate or franchise owner help our Woodburn Burger King we miss our Whoppers and grilled chicken sandwiches, the fries and shakes.
closing times
We arrived at 9:45pm they are supposed to shut down at 10:00pm. We waited in line about 5 min when they said sorry we are closing down! 10 min before the closing time and chased off about 5-6 of your customers! I really love your company and what you stand for! I've traveled the world and ate at different locations of your company and I would love to keep being your customer and I don't think that this is not the way to keep your customers! I have never been told to leave before closing time in any fast food joint ...
frozen coffee and customer service
I went thru the drive thru window and they allowed me to order frozen coffees but couldn't hear me for some reason thru the intercom. So I went inside then they said hey don't make frozen coffees this late and it's only 1:53 pm. They were rude and so was the manager. I asked why all the other burger Kings make them at any time and they told me to bring my...
Read full complaintI am complaining about the service at burger king. I just wanted 3 pancakes for $.88.
Recently, I went to Burger King to buy some pancakes. My son comes back, and states that he was told the pancakes would be almost $5.00. Mindless to say we were disappointed by this announcement. I feel places like Burger King should let customers know when they make a decision that effects consumers. You never know when a customer is gonna really want a couple of hot, pancakes for breakfast.
Read full complaintmy order, rudeness of person taking care of me
When I pulled up to the drive thru window I wasn't greeted, worker said "order" so I ordered, they he said you finished, I said yes that's all, I sat there waiting to be told my total then I hear a loud "pull ‘round" uggg... like I was bothering him. I couldn't hear what my total was because he either didn't say it or wasn't loud enough, I never got a...
Read full complaintwait time is unacceptable! I am currently sitting in a line at the outside window and have been waiting now for 35 minutes just to get my order taken!
Date of wait at location was 9/6/2019
Time was from 4pm to about 4:45.
I was told that my receipt was in the bag but upon arriving home...none was provided
There was also no way to order from the speakers. Customers had to drive up to the window and give their orders.
Once at the window..I find that an item still on the menu is no longer available##!
Why have a discontinued item still located on the menu board?
We also had to drive OUT OF THE LOT, go back in and wait another 15 minutes for the guy to bring out our order to the car.
AND IT WAS STILL FILLED INCORRECTLY!÷
I am highly disappointed in this particular locations service...something really needs to be done about it.
Either get it together or close it down and open a REAL Burger King in the Jefferson/Chalmers area of Detroit!
[protected]@hotmail.com
employee
I usually only give positive feedback however in this case I have to write a complaint. Employee Daniel was very nice and fast and good at his job but his fingernails were extremely dirty to where they were black under all the nails and to top it off they were actually long. It was so bad that I lost my appetite. I kindly asked his name as I was leaving the...
Read full complaintstaff and refund complaint
I used the BK app and they told me there was a problem with my payment. They then gave me the option to close or to try again. I didn't want them charging me extra so I closed and then cleared the app. Literally 2 minutes later they charged my card anyways. So I go up to the location to pick it up and they did not see my order so they started helping other...
Read full complaintservice and product.
Had me sitting in drive thru line for 20 mins and then didn't give me a receipt so I could properly complain. They took 20 mins on one persons order instead of asking them to pull around to the front. Had my food sitting and everyone else waiting. The service wasn't food and took way to long for 2 burgers, no fries or drinks or anything like that... unsatisfied
Read full complaintservice and food
Two weeks ago I entered this Burger King in Longwood Florida there were only three people on a Saturday afternoon at lunchtime . I ordered two double hamburgers with no mustard 27 minutes later I received my order the buns were hard and lo and behold there were mustard on these burgers . I asked them to remake them and watched as to what appeared to be a shift manager rand the entire burger board in the back . All the times were piled up in one pile and she continuously yelled at the girl at the counter . Absolutely horrific burgers and horrific service the owner should be ashamed that they are not there on a Saturday afternoon to help with the crowds . I went to the website put my receipt information in no one bothered to call me from Burger King Corporation or from this local restaurant . Burger King I will tell all of my friends and family about the horrible service and product you're putting out at this Longwood Florida Burger King . The corporation should be ashamed of themselves no wonder McDonnald's have surpassed them many many years ago
drive through pavement
I went to Burger King yesterday and through the drive-thru there was big potholes and my tire went way down in it and I almost got stuck. This needs to be taken care of if the front end of my car needs to be aligned I'm going to complain even more and I'm going to tell everyone not to visit your business. I like Burger King but I don't like the fact that it's going to damage my vehicle. I complained at the window and the lady said to me that she was just an employee she was nothing she could do about it. I thought that she could at least go to the management and explain what I had said to her. I hope this matter gets fixed for other people don't have to go through what I
fraud
This is the second time in the past year and a half that this happens to me. The first time I ordered food through drive through, I paid with my credit card and it took them a while to return my card and then a couple days later I seen fraudulent purchases made from that same card I had used. It's been a while since I've been back and same thing, I went to the drive through on Labor Day and this time they gave me my card back right away. Now I go check my bank statements and again fraudulent purchases made. Burger King was the last purchase I had made and then started seeing these fraudulent purchases, same thing happened the last time. Burger King was the last purchase I had made and that's when the fraudulent purchases started. Might be a coincidence, might not but someone needs to go investigate.
bkexperience.com
I had a nice meal there. Then I tried to file out the questions on the web site The first question was " Store number". The printed tape was defective so the receipt only showed the first and last digit. I phoned them and learned that it was 2481. The next question was "Survey Code". Again, two digits were missing. If I had more time, I could start...
Read full complaintpoor customer service/disregard to customer waiting/no product
Hello, this evening I went inside the burger king at the address above. I placed my order as printed on the receipt attached. The cashier was pleasant and that's where it stopped. I entered the store and there was only one customer before me who eventually received his order. I placed my order for the impossible burger meal at 8:50pm, well I watched five...
manager
Tonight we visited Store 14809. BK partnered with T-Mobile for a coupon offer for a free Whopper. However, BK didn't provide locations with the code acceptance. After waiting 45 minutes, we were told the code didn't work. The Female Manager was rude and unhelpful. She could have cared less about BK not offering what the partnered for!! The restaurant...
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