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provided wrong product at drive up window for our order not known until product was opened up at home.
I've been a customer of Burger King for over 40 years. I'm a senior citizen now. After completing shopping at a nearby super market I went to this Burger King's drive up lane and ordered for my wife a double whopper with cheese sandwich specifically stating everything on the burger except no onion, no mustard, no ketchup, but everything else on it including...
Read full review of Burger Kingrefused to accept my surgery validation code.
I went BK on Aug. 26th 2019, completed the survey on mybkexperience.com, received the validation code, went to BK again on Sept.12th 2019, and was told that the "...code is no longer good " by the gentleman taking my order through the drive thru. He continues by saying his manager said this. I ended up having to buy a combo. When I went to the window to...
charged twice
Hi I'm writing because I recently made a purchase at the Burger King on Newport Ave in Rumford Rhode Island. I used my Cash app card which is NOT a bank card. It's a card you put money in to use. It's linked to my phone and email when I make purchases it immediately goes to my phone and I get an email. Well the woman that rang me up said my card didn't go...
Read full review of Burger Kingemployee
I went into Burger king with my 9 year old daughter and saw an Employee (who is a manager apparently) vaping in the store. This is unacceptable I do not want ppl vaping around my food and especially around my daughter when we just want a quick meal. I want that employee fired or at least demoted he should not be a manager. And vaping in an establishment...
Read full review of Burger Kinguncleanliness, tables and floors filthy
On August 25 at approximately 5:15pm, we entered the burger king and placed our order. We got the order, and upon looking for a table, we observed ALL of the tables were dirty as was the floor. Before we sat down we had to wipe the table with a dry napkin. A woman came in with two small children and she said the same thing. We asked for a manager to let him...
Read full review of Burger Kingitems on menu and understaffed at bronx location
At the drive thu and seen the French toast sandwich which looked so good. Went to order and was told it's discontinued which really upset me. If it's no longer available it shouldn't be advertised. And the worker working that day was working drive thu and the register inside the store which delayed my time ordering. Burger King needs to improve on speed of service and advertising.
Read full review of Burger Kingservice/staff
I have had serveral unpleasant experience at that location. After having been told several time I had to place my order inside, they were not taking orders at the order station. I questioned a reason why and was told" They have two people working and I'm not going to be running back and forth. I drove around to the pay window and explained sometimes that...
Read full review of Burger King and 1 commentdrive through service
My order #87 for BK #7553. The order was taken incorrectly. I ordered a club salad with grilled chicken. The young lady did not speak clearly and did not take the order correctly. At the time of pick up I was given a garden salad with crispy chicken. I was not able to return the food as I was already running late since they took to long to serve me.
Read full review of Burger Kingimpossible whopper
At lunch today I tried the Impossible Whopper. I have enjoyed other vegie burgers but the one I had today was not appetising. It was dry and after each bite there was a taste that wasn't quite good. I felt the extra dollar I spent over the price of regular Whopper was not a good value.
I tried to complete a survey but it said BK had collecteed all it needed for this time period. I simply wanted you to know the impossible whopper will not be a hit.
bad management and bad workers
I got a call back last night for interview at the greencastle ind burger king. The manager crystal told me to come in today for the interview. So I went in today and the manager who I was and that I had interview. Well she completely ignored me and talked to another woman who was starting today. Well I waited up at the front counter. Then another worker...
Read full review of Burger Kingnon-fulfillment and non-delivery of in-app purchased item
I was hungry and in the mood for a whopper and only have it at Burguer King, I checked the opening hours on the BK App and see that the service on the drive was until 12 am, I made the purchase by the BK App and went to shop to pick up there were 4 orders of 4 whopper and arriving at the store we clicked that i'm here, there were people inside the store and...
service and food
I have a Burger King in Potsdam and Massena NY. I eat at both. I have not had issues at the Massena one. On the other hand have had Multiple issues with the Potsdam one Once I ordered a Burger King and 2 tacos no sauce. The Burger King was very cold and tough like it was sitting for over hours. Another time I ordered 10 tacos 5 with no sauce not only did...
Read full review of Burger Kinggrilled chicken sandwich, and several other products.
The customer service is horrible, the manager needs some training as well other staff. As a manager myself, I couldn't believe this is continuing to happen. If there's a problem that's a managers job to fix it, happy customers. It's sad we keep coming back trying it and hoping it gets better but it doesn't. Please corporate or franchise owner help our Woodburn Burger King we miss our Whoppers and grilled chicken sandwiches, the fries and shakes.
closing times
We arrived at 9:45pm they are supposed to shut down at 10:00pm. We waited in line about 5 min when they said sorry we are closing down! 10 min before the closing time and chased off about 5-6 of your customers! I really love your company and what you stand for! I've traveled the world and ate at different locations of your company and I would love to keep being your customer and I don't think that this is not the way to keep your customers! I have never been told to leave before closing time in any fast food joint ...
frozen coffee and customer service
I went thru the drive thru window and they allowed me to order frozen coffees but couldn't hear me for some reason thru the intercom. So I went inside then they said hey don't make frozen coffees this late and it's only 1:53 pm. They were rude and so was the manager. I asked why all the other burger Kings make them at any time and they told me to bring my...
Read full review of Burger KingI am complaining about the service at burger king. I just wanted 3 pancakes for $.88.
Recently, I went to Burger King to buy some pancakes. My son comes back, and states that he was told the pancakes would be almost $5.00. Mindless to say we were disappointed by this announcement. I feel places like Burger King should let customers know when they make a decision that effects consumers. You never know when a customer is gonna really want a couple of hot, pancakes for breakfast.
Read full review of Burger Kingmy order, rudeness of person taking care of me
When I pulled up to the drive thru window I wasn't greeted, worker said "order" so I ordered, they he said you finished, I said yes that's all, I sat there waiting to be told my total then I hear a loud "pull ‘round" uggg... like I was bothering him. I couldn't hear what my total was because he either didn't say it or wasn't loud enough, I never got a...
Read full review of Burger Kingwait time is unacceptable! I am currently sitting in a line at the outside window and have been waiting now for 35 minutes just to get my order taken!
Date of wait at location was 9/6/2019
Time was from 4pm to about 4:45.
I was told that my receipt was in the bag but upon arriving home...none was provided
There was also no way to order from the speakers. Customers had to drive up to the window and give their orders.
Once at the window..I find that an item still on the menu is no longer available##!
Why have a discontinued item still located on the menu board?
We also had to drive OUT OF THE LOT, go back in and wait another 15 minutes for the guy to bring out our order to the car.
AND IT WAS STILL FILLED INCORRECTLY!÷
I am highly disappointed in this particular locations service...something really needs to be done about it.
Either get it together or close it down and open a REAL Burger King in the Jefferson/Chalmers area of Detroit!
[protected]@hotmail.com
employee
I usually only give positive feedback however in this case I have to write a complaint. Employee Daniel was very nice and fast and good at his job but his fingernails were extremely dirty to where they were black under all the nails and to top it off they were actually long. It was so bad that I lost my appetite. I kindly asked his name as I was leaving the...
Read full review of Burger Kingstaff and refund complaint
I used the BK app and they told me there was a problem with my payment. They then gave me the option to close or to try again. I didn't want them charging me extra so I closed and then cleared the app. Literally 2 minutes later they charged my card anyways. So I go up to the location to pick it up and they did not see my order so they started helping other...
Read full review of Burger King1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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