drive through service.
We pulled up to the second speaker to provide our order. We waited for over 5 mins. As we watched the inside lane push out car after car. The order taker told us she would take our order when she could. After sitting there we pulled away to go around the building to enter the inside lane. As we pulled around the car behind us reversed got into the inside...
Read full review of Burger Kingimpossible burger combo/ customer service
On 9/2/19 around 10pm I sent my son to store 6766 on Canton Mart Road because I was ill and couldn't go myself to get an Impossible Burger combo, easy on the mayo, add mustard with onion rings instead of fries. Upon return the order was wrong having heavy mayo instead of easy on the mayo. The manager was not apologetic at all so I demanded a refund.
Read full review of Burger Kingformer employment
I am a former employee who voluntarily quit because the gm was not fair at all. I've constantly asked for my schedule to be worked on nothing was ever done. I was offered a transfer close to my home and never got it. I was also threatened to be fired if I couldn't find a ride or babysitter when my original babysitter was in the hospital on such short...
Read full review of Burger Kingoriginal chicken sandwich and no answer at the store to complain
I had went to Burger King today on 9/2/19 at around maybe 12in afternoon I had order two original chicken sandwich meal deal with no lettuce and when I got home they were both dark brown burnt uneatable, I called the store at least ten times with no answer just straight to the voicemail. I couldn't go back to complain and show them as I have a newborn and...
lack of changing table
You are a business that caters to children. How is it that the Ottumwa Iowa Burger King has no changing table? I had to change my child on the floor of the playground, which is most likely a health code violation. Next time I'll use the front counter, maybe then you'll see fit to add a changing table in the bathroom. I understand that an irresponsible parent allowed her child to fall from one in the past, that is no reason to make everyone else suffer for her stupidity. It's 2019, there should be one in the men's bathroom, too. Instead, I guess I'll have to go to McDonald's until you decide to install one.
hamburger meat
This is more of a comment rather than a complaint . The Burger King hereis a beautifully clean place with unusually effecient and nice employees, but the hamburger meat is lacking and has the taste of a piece of cardboard . The nice place with nice employees plus my most favorite Cola Icee in particular has made me a regular patron almost daily . There is a...
Read full review of Burger Kingservice
went to your burger king, in van wert, ohio was told by your person she would get back to me when we are done with the drive through. turned arounr around weiting on the cousterms at the window, let me and another customer waiting at the counter.
me and my wife have been going there every 3 days for a meal. after this happen we will no longer be going there.
thank you philip & penny ramos
date aug 31 2019
Tacos
Your new Tacos are a flop because they are made WAY to far ahead of time and the sit in their sleeve on a warming holder and the shells get super hard and greese soaked and end up tasting stale. The meat is OK (except the grease soaks throught the shell making the bottom 1/3 soak through). The cheese and lettice by the time of sale has shrunk and shrivled until it is untastible and almost unseen. It turns into goo.
Will you please assign a cook to make Tacos as needed? It literally takes 10 seconds.
How could you get such a pleasing easy food item SO WRONG?!?
Something tells me that if you observe your employees, when theuy make on for themselves, they make them fresh! I am also quite certain that the employees leave them in the ready warming tray FAR too long. Please fix this product - I love tacos and the price is right.
You are welcome. Rick Onslow, 2206 E 35th Street, Minneapolis, MN 55407. [protected]
no survey code at the bottom of the receipt to complete a survey of the service and conditions of the restaurant.
On 08/31/2019 at 6:28PM I purchased for the first time the BK IMPOSSIBLE Whopper burger meal (Large). I enjoyed and wanted to complete the the BK survey. However, when I got home noticed there was not survey code on the bottom of my receipt as shown on the example online at visit to the site: WWW.MYBKEXPERIENCE.COM. I am heart broken. I would like to compliment the great service I received.
food handling
I ordered my food then noticed the person making burgers using their cell phone while making burgers so I got a refund. The person had on gloves but was also using their phone while making the food. The manager camnover and refunded my money for my order and apologized for the worker using his cell phone while working. I did not witness any reprimand of the employee but the manager walked to the back near the workers when I was leaving.
tacos
My husband came home with 4 tacos from Burger King. I went to the BK that made them. The tacos were so dry the meat looked like bacon bits, the cheese look like it had been sitting on there forever and the sides of the shells were soaked with grease. I told them I wanted fresh tacos. I waited. They pulled the tacos out of a heated drawer, the tacos were on a rack on after the other. I took the "fresh" tacos they had just given me out of the packaging and these looked the same as the tacos I turned in to them. I asked them, you actually serve this to human beings? The Supervisor said "If they buy them." The store manager said "that is the way the company wants us to serve them (tacos)."
new tacos
I've tried the tacos twice and both times they were very hard and not much ingredients. The meat has a good flavor but, everything else is a mess. The shell looks like it's been soaking in grease . I think the servers need to learn how to make them correctly. It just looks like a flat shell with grease. Thought you would like to know so it can be changed. Thank You
closing early
I came to Burger king at 1140pm...sat at the drive thru speaker for 9 minutes with NO ONE willing to even acknowledge I was even out there. Finally I just said out loud are y'all closed about a minute later I got the response from a young female "yeah we is" I replied I thought you all close at 12a.m ..the reply was "we ain't got no meat on the griller so we is closed". ARE YOU KIDDING ME? I am very pissed about this.
Thank you,
Stephanie Washington
Charged for extra sauce
First of all I did not receive my receipt it was not handed to me. I check my bag when I got home no receipt. Also I ordered 3 meals and only got 2 fries, missing 1 fry. Also when did Burger King start charging when you request extra sauce that is ridiculous. I spend $22 and I asked for 2 more sauce and they said have to charge you extra 28 cents for each one. That is really wrong.
Read full review of Burger Kingcustomer service
1st let me just state that BK is my favourite Fast Food, but it's getting harder and harder to deal with the help. I stop here almost daily and always wait, and there is ALWAYS a problem. This visit it took 15 minutes to even order, I ordered a "original chicken with Heavy heavy mayo"waited another 5, upon looking at it it has less than even the usual...
Read full review of Burger Kingflies
I went to have lunch at this store and noticed about half a dozen flies. I told the manager about this and his comment was that it happens because when the doors open they fly in. He did not express concern or make any attempt to remedy the situation. This is disgusting - both the flies and the nonchalant attitude of the manager. I plan to stay away from this particular location.
dress code
This morning (Aug- 8- 2019@ 4:20 am) I ordered food from one of your restaurants. The store manager took my order and seemed to have no problem as I watched the cook walk by the window wearing no hairnet or shirt on his way to the grill to cook my food. I could clearly see all of his tattoos and armpit hair as waved to me wearing only a white tank top type...
Read full review of Burger Kingmobile refund
Ordered milkshake online mobile order. Paid online. Went to restaurant, was told "machine's broken" refused to give me a refund. Offered me a soda. The employee working told me I was getting no shake, no refund, and I could go complain about it online. Here I am. Disgraceful. Appalling. The most substandard customer service ever displayed before. A pack of thieves and liars. Good luck with clowns like these working for you.
a member of your team
A manager last night named Tina took my order at the drive-through window I wanted to pay my bill in cash and the other half on my card by the time I got home I seen that my full amount was charged to my card which gave me a overdraft. I went back up to Burger King to confront her and ask why would she keep my cash if she was going to charge the full amount...
Manager complaint
My 18 daughter who is still in school has been working here for about 3 mths. Clocking at least 70-80 hrs every 2 wks. She is a good worker she has been commended for having good drive thru times. She had enjoyed working here until she had problems with the managers not allowing her to take a break. She will have been on the clock from 8 am and to work...
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