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closing early
I came to Burger king at 1140pm...sat at the drive thru speaker for 9 minutes with NO ONE willing to even acknowledge I was even out there. Finally I just said out loud are y'all closed about a minute later I got the response from a young female "yeah we is" I replied I thought you all close at 12a.m ..the reply was "we ain't got no meat on the griller so we is closed". ARE YOU KIDDING ME? I am very pissed about this.
Thank you,
Stephanie Washington
Charged for extra sauce
First of all I did not receive my receipt it was not handed to me. I check my bag when I got home no receipt. Also I ordered 3 meals and only got 2 fries, missing 1 fry. Also when did Burger King start charging when you request extra sauce that is ridiculous. I spend $22 and I asked for 2 more sauce and they said have to charge you extra 28 cents for each one. That is really wrong.
Read full review of Burger Kingcustomer service
1st let me just state that BK is my favourite Fast Food, but it's getting harder and harder to deal with the help. I stop here almost daily and always wait, and there is ALWAYS a problem. This visit it took 15 minutes to even order, I ordered a "original chicken with Heavy heavy mayo"waited another 5, upon looking at it it has less than even the usual...
Read full review of Burger Kingflies
I went to have lunch at this store and noticed about half a dozen flies. I told the manager about this and his comment was that it happens because when the doors open they fly in. He did not express concern or make any attempt to remedy the situation. This is disgusting - both the flies and the nonchalant attitude of the manager. I plan to stay away from this particular location.
dress code
This morning (Aug- 8- 2019@ 4:20 am) I ordered food from one of your restaurants. The store manager took my order and seemed to have no problem as I watched the cook walk by the window wearing no hairnet or shirt on his way to the grill to cook my food. I could clearly see all of his tattoos and armpit hair as waved to me wearing only a white tank top type...
Read full review of Burger Kingmobile refund
Ordered milkshake online mobile order. Paid online. Went to restaurant, was told "machine's broken" refused to give me a refund. Offered me a soda. The employee working told me I was getting no shake, no refund, and I could go complain about it online. Here I am. Disgraceful. Appalling. The most substandard customer service ever displayed before. A pack of thieves and liars. Good luck with clowns like these working for you.
a member of your team
A manager last night named Tina took my order at the drive-through window I wanted to pay my bill in cash and the other half on my card by the time I got home I seen that my full amount was charged to my card which gave me a overdraft. I went back up to Burger King to confront her and ask why would she keep my cash if she was going to charge the full amount...
Manager complaint
My 18 daughter who is still in school has been working here for about 3 mths. Clocking at least 70-80 hrs every 2 wks. She is a good worker she has been commended for having good drive thru times. She had enjoyed working here until she had problems with the managers not allowing her to take a break. She will have been on the clock from 8 am and to work...
Bad service
On Thursday August 29, 2019 at approximately 1110p I arrived to the drive thru and the clerk said they will be 20 minutes because they are having shift change. I agreed to wait at the drive thru window. After waiting about 30 minutes I pulled to the window and there was a lady worker wiping the counter. She purposely turned her head and walked away from the...
Read full review of Burger Kingwhopper with bacon and cheese
August 28th at roughly 5:00pm I went through the drive through to order 4 Whoppers for my son and I. My wife has terminal brain cancer and had a girls night that night so my son and I got takeout. When I got home and bit into my first Whopper I tried pulling bite away but there was 4 inches of a 12 inch Black thick hair in my mouth and my burger. Now my son and I are blonde and my wife has no hair but was blonde before so didn't come from us! Disgusting and disappointed
Hope something is done!
cashier
Thurs, Aug 29th, around 10:05, I walked in to get a impossible whopper (very tasty), and once my order was ready, the lady working cashier escorted me outside, which I found odd since the websitr said open until 11, aaaand other diners were still eating. Next I saw other eaters trying to enter, but the door was locked. Just thought you should know. Thanks, Tim
products at my local bk
Tonight I went for burgers and your new tacos at our local BK on route 1 and Major Rd junction.
I do not complain at all, but I feel that the food I received from this takeaway was worth complaining about.
Firstly, the tacos were disgusting. I bought four of them for all of us to try, and we all took one bite and discarded them in the trash. The meat tasted like cat food smells and the taco was so hard it hurt our teeth just biting into them.
The burgers were dry and tasteless.
I feel the food had been sat around for a while prior to my purchase.
I am not looking for reimbursement, I feel that this chain needs scrutiny by yourselves as I will not be using this one again.
I have not had this issue at other BKs further away.
Sorry for complaining, but I feel you need to correct the issues at this BK before someone gets food poisoning. And yes, I think this could happen from this shop.
whooper and spicy chicken burger
We notice on the bun on each burger that it has a white powedy like on the bun thats why we went to the cashier and when i ask them what is that white powdery thing on my burger they cant even tell me they just offer me a new burger and they even apologize and some of the crew check the burger and after laugh so I felt insulted after they try to offer me...
orders not right
Went to Burger King order 4 cheeseburger and two number 8s (original chicken sandwiches) 1as it is and 1 with lettuce and ketchup only get home 1 chicken sandwich isn't in bag go back and tell them sandwhich is missing tell them only lettuce and ketchup again get home second time order was wrong go back a third time and finally get my sandwich right
Read full review of Burger KingCost of order
On August 28, 2019, I attended this BK drive thru location. I ordered 2 whopper meals and wanted 2 additional whoppers. I asked to use my coupon ‘buy 1 get 1 free'. I was told to drive to window. I attempted to give him (I believe he was the manager) my coupon & was told it wasn't necessary. I then questioned him about my total & was told he gave me a promo 2 whoppers for $7. Again I told him I wanted to use my coupon. Finally he adjusted the price & took my coupon, making the 2 whoppers $6.49 rather than $7. It's not about the 50 cents but rather why he didn't take my coupon in the 1st place? Why did he want to charge me more? I was so upset and aggravated at this mans persistence of selling me 2 whoppers for $7 rather than honouring the coupon!
Please contact me Jennifer @ [protected]
very nasty and rude customer service
They get absolutely no starsss! The other day I went through the drive thru. And ordered a meal which I had a coupon for stating (a burger a small fry and small drink!) I asked for a sprite and also a oreo shake! When I got to the window I paid and took a look at my receipt which was just as I ordered charged for the 5$ meal including a burger drink and...
Read full review of Burger Kingservice and manager
Very bad customer experience from employee and management. Went to drive thru place order as we paid for our food nobody else was in line in front or back, employee told us to pull forward it's going to take 10 minutes, I ask her why she never said anything . Couple of minutes later the manger came to window told us to pull forward in a aggressive manner at...
Read full review of Burger Kingwhopper meal
I just got a whopper meal with a promotion I saw in the newspaper. Tonight on my punch break I went to the Lee Rd location located in Lithia Springs, GA. I waited over 20 minutes in the drive thru line before I even ordered. When I finally my food I drive down the street, out of the way I opened my sandwich and the sandwich cold. The fries were so cold they're all bent up and they're so dry Theres no a drop of oil on them .I couldn't go back because I was on my lunch break at work. Highly disappointing.
customer service
Went through the drive though 8/28 about 5:15pm ordered 2 large frappes. Waited for a long time don't know exactly how long but it was long. Then Selene heads me a dripping cup. I mean a dripping cup then proceeds to hand me another dripping cup. The frappe was literally pouring out from the lid. She hands me a wad of napkins and expects me to drive away...
Read full review of Burger Kingabout the general manager miss melinda
I went to the job 2 days ago and reapply for my job back I put the application in and Miss Melinda told me she's going to send me an email to my email account the same day I only got the one that said I completed the application I called yesterday to the job 4 times and I went down there to the job this morning to talk to her again I called yesterday she...
Read full review of Burger King1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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