both service and product
On saturday, november 2, 2019, my daughter, my grandson, my daughter's girlfriend, and myself went thru the drive thru at burger king located in cecilia, ky. It's hard for me to talk due to having a trach, so my daughter's girlfriend went to place the order. She had ordered for two of us and the employee said, "is that all?" my daughter's girlfriend said, "no just a minute." the employee said, "what the [censored] did you say to me?" the girlfriend started saying, "now wait, all I said was no, i'm not done." then the manager got on and finished our order. Got the food, got home, which is five minutes away, and all of the food was and nasty. Now, something should be done to this girl that said that filth to us. An employee does not talk that way to anyone! She should be terminated and I will never eat at burger king again!
48060
Hi my name is Becky Campbell i had a medical emergency on October 31, 2019 and i had called Burger King and told my boss Jamie Bell that my Aunt was getting ready to go to the Hospital in Detroit and i asked if i could take that day off and he said no and i told them in advance about it he said that he needed me at work. When i applied for the job on July...
Read full review of Burger Kingservice continued long delays on food.
We have lived here in Galt, Ca for two years. It has been ridiculous this location has had the worst service ever. We order and it takes so long to get our food. Drive up long waiting and indoor same. Usually two or three individulas working. I asked the employee at the drive up window why it takes so long. She replied again that she is short staffed and...
Read full review of Burger Kingcondiments
I enjoy dipping my fries in the onion ring sauce. I am told that I have to pay for that sauce because I didn't order onion rings or chicken fingers. The receipt says "extra sauce". It is not "extra" as it is only one. What's the difference? If I enjoy it with fries and not onion rings. That "extra" is ridiculous and the answers I got when asked what the...
Read full review of Burger Kinguncooked food, poor customer service.
I went thur the drive thur between 4:30 or 5:00 pm on Sunday November 3... Employee who Anwser the drive thur took a little longer to anwser it ...the cashier from the window was really rude...i had 2 combos and chicken nuggetsgets... I ask her for a bag because ther was to many items on my bag and she say that i had to pay 25 ¢ which don't make no sense...
Read full review of Burger Kingfood and service
Ordered a crispy chicken with fries and a coke and a # 12 Bacon and cheese crispy chicken with no mayo. It took 15 min to get the order in drive thru. When I received the #12, the bacon was under down, the chicken breast was luke warm and there was mayonnaise on the bacon. The fries were also under done. Went in to get adress the issue with shift supervisor...
poor service
Hello there. I went to the Burger King in Sandy springs in Atlanta Ga, to get some food, and wasn't offer straws for my drinks and also not even napkins, Poot service and also food was cold after waiting 15 min. The place needs better management and training to all employee to assist customers better with there order. If they wouldn't mind to keep there...
Read full review of Burger Kingemployees
The workers that were on the speaker were hollering and bein very rude to us. The girls had a horrible attitude on the speaker and the one at the window had one too. And then we were asked to pull up. We had to wait 40 minutes!! That's ridiculous! They customer service here is atrocious. Not to mention they were out of coke! [censored]ing do better! When they...
Read full review of Burger Kinghash browns
I purchased a order of hashbrowns and did not receive them called when I got home told me to come back and would give me another order. Told the manager I probably couldn't make it back the same day she said fine so it's been a week later and I asked if you could just put it towards an order of onion rings and I would pay the difference. He told me it's been too long I feel that I should've been able to do that because I paid for something I never received !
I am just very upset and disappointed
Tracy Ferguson
[protected]
[protected]@yahoo.com
customer service
On Saturday November 2, 2019 at approximately 9:35 PM, I drove up to the intercom and preceded to place my order, and the gentleman in a very rude tone asked me for the coupon code and when I gave it to him he continued being very rude and argumentative stating to me that he could not use that coupon on his register, when I attempted to explain to him that...
Read full review of Burger Kingchicken jr.
Went through the drive through on Saturday Nov. 2 at 11:08. Location was 1448 north 48th street Lincoln NE. 68504. # 402-466-6967. Order #87. I ordered on spicy chicken Jr. And one regular chicken Jr. They both had tasted like they were left out. The buns were hard and stale. The sauce was clumpy and gross. Both burgers didn't even feel warm. My brothers are them anyways but that was very poor service. Would like a free meal of my meal. Maybe get 2 free medium fries to for such aweful Bergers and poor service. Hoping to get some kind of response soon.
service and product
The service was terrible ... manager appeared to be a frustrated unprofessional unhappy person. The food was cold the restaurant was nasty ...I waited where people that ordered after me got their food ... the flies made being on the inside deplorable. I'm sure if the food inspectors came ... this restaurant would not have passed... I will never go back .
Read full review of Burger Kingvery poor customer service
I went to the Carbondale Pennsylvania store today & who was the cashier did not know the definition of customer service. She was rude, didn't listen & consistently kept complaining about personal things & who her replacement was to customers & in front of customers. Had to wait almost 20 min. Just for an icee & cheesy tots as she kept on complaing.
no information on receipt for survey
I recently visited one of your establishments on 10/31/2019 and had a pleasant interaction at the register. However that would all change once I arrived at home. I was planning on doing the survey on the reciept but when I got home the reciept was missing all of the information except for the Survey Code. Now I can't do the survey. If your stores could print the correct information on the reciepts so that others won'thave to go through this. So in the end I can't do the survey, which means no free Whopper.
management
On a daily basis, the store is in chaos. The managers belittle and attack the employees verbally. The communication is almost non-existent ! They never properly train the new hires, then wonder why they break procedures and wanna leave the store. The unprofessional habits the manager continues to use are driving people away constantly. I have seen so many...
Read full review of Burger Kingeverything!!
I have never in my adult life experience such poor customer service to anyone. This was an observation I made. A customer politely asked the server on why was it taking so long with his order and the server responded it is the first of the month and everybody has to wait because make everything fresh in which I wouldn't disagree. However, the store was not...
Read full review of Burger Kingthe wait time and the tea tasted ruined
I stopped by Burger King and the tea tasted ruined. Also I was asked to pull up and I watched 5 cars leave with their food . I waited 25 minutes before I got my order. I understand sometimes you have to wait but why did five vehicles leave with their order before I got mine. My fries was freshly cooked but I don't think out of five cars nobody got frie...
Read full review of Burger King and 1 commentservice, food quality
I ordered a double cheeseburger (no pickle), one order of mozzarella sticks, and a medium Dr. Pepper in the drive through. Not only did it take nearly 30 minutes to get through the drive through, the food was cold, the drink was not given to me (I had to ask for it), and the order was incomplete - no marina dipping sauce. Date -11/1/19, Client Number Burger...
Read full review of Burger Kingtaco quality of food
I ordered one of the tacos they have and it looked so bad I wouldn't feed it to my dogs. The owner of this restaurant doesn't do the upkeep on this restaurant. This taco looks like its is left over from yesterday. I have had these from another town and I like them. But this was very unappealing. I took it back to the restaurant and they wanted to know if I...
drive thru service
In a hurry to feed my hungry grandkids, I drove thru the window to order fast food A girl answered the drive thru intercom and after 3 times of telling me to wait and 15 mins later, she took my order. There were no cars behind me and one car at window. I paid at window and she asked me to pull up into parking lot to wait with 3 other cars who were waiting...
Read full review of Burger KingAbout Burger King
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
Panera Bread
1523 reviews
Hungry Jack's Australia
642 reviews
McDonald's
2892 reviews
Long John Silver's
463 reviews
Jimmy John's
144 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!