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grilled chicken sandwich
I ordered a grilled chicken sandwich that had a very thin piece of chicken on it plus the chicken did not even cover the bottom bun it was on. The store was not super busy, the woman who took my order was polite during the ordering. It was a take out order so I did not see the inside of the sandwich until we drove away onto I-10. Very disappointing!
Read full review of Burger Kingservice
Hi, I continuously keep coming back to this restaurant and I don't know why. I usually use the drive through. Everytime I come it's an off time and maybe 1 or 2 cars ahead of me( this time 3 cars) and the wait is ridiculous. Right now I've been waiting 9 minutes which is not very acceptable. I won't come again. Food is good. So I waited 11 minutes.
Read full review of Burger Kingcustomer assistant manager jenny!
Well for thing waited in Drive thru a half an hour. Pulled up to window only to be asked to pull forward to wait for fries. As I seen my sandwiches already bagged and placed under heater. Ten minutes later tired of waiting my adult daughter goes in store with receipt only to be told someone that someone went out back door to bring food out. I'm on car wa...
Read full review of Burger Kingcustomer service
I went to burger ji g and the drive threw attendant acrylic like I was a big bother her tone was like she would rather be anywhere but there. I placed my order and drove up. All she could do was glare at me and act like i was waist I g her time. She sits t say hello. just mumble the price. I handed her my card. When she handed back my card she did t say one...
Read full review of Burger Kingthe service the food and the shake
I had ordered a junior Whopper with cheese extra onion a Whopper with cheese and order onion rings and Twix Shake. The shape come out like milk, over half the onion rings was burnt and it looks like somebody just took the ham the sandwiches and threw them together I opened the Whopper catch up spilled all over me. My wife and I eat at Burger King at least...
Read full review of Burger Kingimpossible whopper
Ordered an impossible whopper and not only did I not receive what I asked for it was also very undercooked meat. When I asked to speak with the manager I could hear the guy laughing saying he's too busy to talk to you about that. Then I was given fake names and the option of rushing back up there before they close in ten minutes or come tomorrow morning. Then was asked to come in for free food.
worst burger king ever
These employees at this store are absolutely terrible they don't want to help you and are very disrespectful it does no good to tell them how you want your order because they are not going to fix it right. Also the last time I went there the food was under cooked, the hamburger was still pink had to trash it because I had already got home with it. Thi...
Read full review of Burger KingI am complaining about
i am complaining about that they always mess up my order . for example. earlier i went to get something since i was starving because i couldn't eat all day. i asked for a CHEESEburger. i get home . THEY GAVE ME A NORMAL BURGER . WITH NO CHEESE. call me crazy. but im sick of this bs . this happens too much. this why mcdonalds will always be better than burger king in my opinion. smh.
food/service
Absolutely the worst service I have ever had. Waited 45 minutes for my burger combo. When I did finally receive my order it wasn't correct. I ordered a bacon cheeseburger and got a burger with jalapeños on it instead which the burger was cold as well as the fries. I'm also allergic to jalapeños so I wasn't even able to eat and the burger. During the 45...
Read full review of Burger Kingfood
I order mozzarella sticks and I always have to ask for some marinara sauce because they never give it to me, but when I order them they go "Would you like some marinara sauce" but when they ask me I still do not receive any sauce. So I would greatly appreciate it if you called them up and told them to give people some marinara. Like who eats mozzy sticks without some sauce.
Read full review of Burger Kingemployee
There has been an employee sleeping in one of the eating booths the last two times we have been in this location. We find this very unappealing in the area where people are dinning. If an employee needs to sleep on the job and/or break then it needs to be in some other area than where people are trying to eat. To make matters worse they had their feet on...
Read full review of Burger Kingmy whole order
You put onions on my whopper and forgot to put cheese on it. You gave me the wrong kind of chicken nuggets. I ordered 3 ten piece nuggets and y'all gave me spicy nuggets. I would like this to be replaced. I was very unhappy with my meal. The service by one of the employees was very rude and didn't pay attention to anything I had to say. I would very much like this program fixed.
Read full review of Burger Kingrefused coupon
At the drivethrough speaker I ordered two small whopper meal. I first informed the order taker that was going to use a coupon. The price should have been $8.99. Iwent to the restaurant because of the deal. The coupon was still in date. They rang the meal up for $14.99 I presented the coupon at the window and asked them to honor the price. The cashier called...
Read full review of Burger Kingzesty sauce
I have been getting the zesty sauce from burger king for years i use it on fries and onion rings an it has tasted great but for the past few months something taste wise has changed and it tastes horrible it tastes like u have a glob of plain mayonnaise on ur onion rings please consider changing it back or changing your provider because the sauce is now disgusting!
food quality, service, employees attitude
Please consider sending in upper management as a mystery shopper, this Burger King serves terrible food quality, I have tried lunch & early bird twice, around 330 or so, and each time the food was worse. Please try and help, I have lived in dbs for years and we don't want this one to end up like the one at 225. Please help. Please Please Please Please
Read full review of Burger Kingmy order and wait
I moved up to Jacksonville Florida from Miami approximately 7 mos. ago. I receive coupons from time to time for BK products. Today at around 4:30pm I went to the above BK location to get two original chicken sandwiches two small fries per your $4.99 coupon. I went drive through this time, wherein the order taker woman seemed curt and dry. I waited for the order twenty mins. This is what I got...
order in drive through completely wrong
I went through the drive through after work on Monday 10/21/19 at 6:44 pm store 4321 on 10th street in Palmetto, Fl -order # 96 the receipt is so light that is about all the info I can read. I spent almost $14.00 the service was fast the lady at the window was nice but nothing about the order was correct. I glanced in bag to make sure their were two...
Read full review of Burger Kingdrive thru
I went through the drive through to get dinner tonight. Apparently your drive thru employee (didn't catch his name but he had a blonde pony tail and a children's sized shirt on) was really upset when I told him that I had a coupon. When I got to the window and let him know, he looked at me pissed off and said "What the hell, man? Now I have to clear the...
Read full review of Burger Kingfood not prepared properly
I ordered 2 tacos, an order of onion rings, and a Pretzel King (I also added onion). I received 2 tacos containing only meat. No lettuce or sauce that is normally on the tacos. I asked for onion on my pretzel king and for the large burger, I received 2 thin raw onion rings. That amount might be appropriate for an order that comes with onions, as not...
Read full review of Burger Kingrude managers/restaurant not being open
Went in to the store to get Whopper deal that is on coupons that are mailed out. Informed cashier that we wanted extra lettuce and tomato for just one of the sandwiches because we asked for it the week before and did not get it. We had called in and let them know that we did not receive it and they said they would give it to us on our next visit. She said...
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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