Boost Mobile
Reviews and Complaints

I have consistently been a Boost customer for over 10 years now, I took the first phone with me to Iraq back when they had the government approved push to talk $40 phone. Didn't get to use much but that phone went through it all. Never an issue! Fast forward to now, I have the LG Stylus and only pay 30 dollars a month for unlimited text, calls internet, downloads and anything else I can find. With Sprint taking over I have seen no changes yet and I am hoping this doesn't turn into anything, maybe Sprint can learn how to keep customers from the Boost people.

I recently was "FORCED" to get a new phone - which I am not happy about. That said, I went to the store at 35th Ave & Greenway Rd., Phx, AZ.

I have to tell you ALL that I was taken care of by the most KIND, PLEASANT HELPFUL young lady "Vicky" and she took care of everything, with kindness and patience. She should be running the freakin company. I could go on and on - but she was so very kind - words cannot express how impressed I was with this young girl. Took care of my contacts, photos, etc. and would not let me leave until EVERYTHING was absolutely correct. If you are looking for a Boost Mobile Store to go to - This is the one - and it is only because of Vicky!

I have been a customer of boost Mobile when it was Ntelos. I have always had really good customer service. I want to recognize a employee of boost Mobile at 969 Dunbar Village Plaza in Dunbar West Virginia. The employee's name is Joshua Davis. Boost has a program where you can get a discounted rate on your phone bill. I had went and spoke to another employee who had supposedly signed me up for that but did not do it correctly. When I went back to see what had happened Joshua Davis helped me and he was awesome. He stayed on top of the problem until it was solved he made several different phone calls to different places to get me help after about an hour he finally got everything corrected. I had to go back once again because I myself had pushed a wrong button on my phone and it was not working so when I went back Joshua was there once again he stayed right on top of it and fixed it. He is truly awesome he is now my main boost Customer Service go to person

Don't even drive within a mile of boost mobile I'm 58 years old and love never even written a review. If the phone works it so so, if your phone it's self is defective forget it. They have by far the worst customer service that lve ever seen and I've had bad service from others but they are beyond bad. I'm pretty sure they do it by design lm not going to tell you.my experience only to say it was new out if the box, 3 days old, and they still would give me a new one cuz l tried 5 different phone numbers and the all said no they told me to call the manufacturer It only costs $300.00 it wasn't a 1000 dollar I phone I guess l could under stand that. If you buy a brand new $50.000 car even they will give you a 30 day warranty and give you a new one no questions asks. Don't go to any one connected with this company. T mobile or any one l hope the executives read these reviews cuz if they don't the won't be in business much longer. And it they are reading them they can all eat a bag of $#*!s. Have a nice day

Boost said their new 5G network with t-mobile will not work on my samsung s10e and for some reason they are not able to unlock it. 14 months later I requested my current to be unlocked from march 9 2023 to now April 8 2023. Each rep would have a different story. It got excalated to their matter specialist depth 4 times. Each time wait 48 to 72 hrs with no progress. The other 4 times never happened (never got excalated). One day one would say, oh your phone is totally unlocked on our end. The next day, oh its still locked and we're really really really sorry. The last one said call samsung and have them unlock it. I called and samsung can't unlock it because it's locked to boost network. Samsung says boost dont want to unlock it because they will lose customers so they lie to their customers. I don't recommend boostmobile to anyone for dishonesty and lies and also scamming their customers. Everyone need to take their business money to any other carrier other than boostmobile. This my last month with this dishonest rip off company.

For those out there like me, I delayed the purchase of a cellphone for as long as I could. I wanted to keep out of an expensive contract, hefty monthly bills, and have plenty of calling options. When I first saw a commercial for Boostmobile, I was skeptical. So I waited (and waited)to see if the company would go under. It didn't. So, I searched for the right phone. I had to have unlimited everything: calls, text, media mail and data but not at an insane price. Being able to eat too is necessary. That's where Boost comes in. No contract phones AND unlimited plans with SHRINKAGE. So my once monthly bill of fifty dollars will be shrunk to thirty-five in five dollar increments. I have already hit some of those shrinkage milestones, and I have yet to have even ONE dropped call. Coverage across the US is vast, which I need because I travel frequently. And since I waited, my phone, which was listed as an eighty dollar phone, only costed me forty! I love Boost mobile and would recommend them to anyone in need of a new, no b. S., less-costly cell provider.

I signed up for boost mobile service reluctantly, intending to get mint mobile. However, I urgently needed a sim card and the only one available at best buy was for boost mobile. I have been very pleasantly surprised with their service. It is surprisingly fast for an MVNO, with speeds reaching over 600mbps, and has been quite reliable. During the 3 months I have been using their service, I have had only two minor connection issues, both of which resolved themselves within 2 hours. Additionally, their customer support (through the live chat on the website) has been great. When I found out I am going to have to switch to t-mobile because of travel (boost mobile does not offer international roaming except to mexico), they refunded my advance payment for the next 3 months once I was able to get a live agent. Additionally, when I needed my port pin and account number to port my number, I was able to get those in less than 15 minutes, even though it was a Sunday.
All in all, I have been surprisingly impressed with boost mobile. Additionally, since their cell plans are very affordable (I was paying 30 dollars a month for unlimited with 12gb of hotspot) I would highly recommend their service.

Rule #1: DO BE NICE TO THE CSR! I've been with Boost for a loooooong time. Other providers started offering twice as much data for less money. I called Boost the first time and followed all the prompts to FINALLY get to a CSR and the gal put me on mute then sent me to CLAIMS when I was calling to adjust my plan. That was unskilled professionalism. I hung up and dialed back, pressing the heck outta "0" and I got an AAWESOME CSR named Lorenzo, who actually cared about my call! He reviewed my account (which was past due by one day, and service was already restricted), told me that he saw how long I had been with Boost Mobile and asked me to wait for him to check some options. I got that far with the first CSR, so I was hopeful but not expectant. Lorenzo came back with a deal better than I contacted them for and I WILL remain a Boost Mobile customer.

Remember- always be nice to your CSR- they're just a person trying to pay their rent, too. And always be hopeful. Each person's account is unique and there are different options for each caller. I used to be an inbound CSR for nearly every American (and many Canadian) businesses. It did give me the "warm fuzzies" to say goodbye to someone I'd helped and related to- we are all people. :)

I been a customer 20 years plus. The customer service and loyalty appreciation can't be beat. Upgrades every 4 months are unbeatable. Boost mobile is great and its because of the agents of the company well representing and make boost overall easily on a level on its own. The representative helping me at 7 pm even though she was already supposed to be off helped me get what I needed and was patient even though I had to call the bank even using her personal number for a way to let me be capable of verifying my card to make the purchase. If it wasn't for her professionalism and ability to cater to someone who needed help but was too late and she made sure she went above and beyond to remind me that boost never fails and customers are always leaving and deep down know they will return because such great service is just routine compared to any other phone company
I left my old phone because I was in a rush so I will return to get it tomorrow and I hope the representative helping me is there so I can thank her for proving I'm never wrong thinking that I'll be with boost for life. I was at 1627 mermaid at 7pm on august 27. I hope my that employee gets recognized for her excellent representation of a prototypical sales representative I'd want to market my product
I spent double and because of the informative comparison of the choices and the representative explained what deals are available and how to earn future perks. 10/5 stars is a understatement, unquestionably going above and beyond should be never overlooked but I took my time to review because not saying anything is a crime for someone you know is off work but never ever said anything until I noticed she was leaving after I had no more concerns or needs.

My phone has had no service for 2 days have spent 5 hours yesterday with 6 different customer service people got charged each time for this service got no help still no working phone now again today still no service have to wait for 4 hours for people to answer the phone get charged another fee wait 4 hours speak to 10 people and still no service you are the worst company I have dealt with

My device was stolen so I called boost to report the stolen device. Boost mobile failed to suspend the stolen phone for some reason and the theif is using the stolen device. A replacement device was only $9.99 but I was charged $86 at the store. To date my plan was changed by store employee without my permission. I never authorized any changes to my account and boost mobile refuses to fix the issue. I have paid in excess of $140 n one month and still have no data. Boost mobile refuses to use my oveages for data so I want a refund so I can go to another provider!

I wanna start with saying I do like their service, it's a great price and they don't price gouge. But sometimes things go wrong with mobile services, and every time anything has gone wrong, I've (very politely) reached out to Boost Customer Service to ask for a solution. Normally they'll start with something like "Okay, I am pulling up your account so that I can look for solutions to your problem that can be solved by my looking into your account, so I would just like to confirm that you need a solution to your problem with your account so that I can start looking for solutions and by pulling up your account I should be able to see the problem and look for the solution to the problem with your account to further the progress of finding solutions." Every sentence is just "filler" - I got stuck in a call like this with an agent for 40 minutes where he was just BS'ing and filling time. The issue was, I have two phones (one for me and one for my daughter) on a single plan, and I got a text message saying I had gone over on my data. I needed to know if it was my phone that went over, or my daughter's so we could adjust how she uses data. For 40 minutes I explained this again and again and each time the solution was to put me on hold, come back, and tell me that he was looking for a solution. I asked if he had my account pulled up and could simply check data usage - he wouldn't answer. Just kept saying things like, "I understand that you want to know which line used the data, and I understand that you would like a solution in knowing how the data was spent" And I kept saying No, I just want to know which phone went over for data usage. He kept putting me on hold. Would come back and say he was still looking into it. 40 minutes later he says "You can look in the app and see your data usage" I said I know this, but it doesn't show which line. It just shows all data as one line. He then said that I could use that to determine how much data was used. Right, I know that. I can see how much data was used. I needed to know, again, which phone used the data. I know when I was with Verizon they'd simply tell me in less than a minute. He said "There is data being used by both phones and the data from your daughters phone is part of your plan." At the end I asked, "You can't actually see my account data usage on your end, can you? Nowhere in my account is there a screen that shows data usage for both lines? It's not on a screen in front of you?" and he said, "No. But I am very happy to help you and I do understand that you would like a solution to..." and I said "Why couldn't you just tell me that 40 minutes ago?" I called again today with a new issue, but knew full well that Boost CS wasn't going to be able to help me but I had the time so I figured I'd try. My daughter's line is not receiving text messages today. Her messages are sending, but none are being received. I called and was transferred a few times, waiting to get to someone who would tell. Me that they can't help. Sure enough, the same issue as before. Just beating around the bush for 10 minutes saying that they are here to help in about 400 different ways. The same sentence repeated in different orders so it seems like they're having an actual conversation with the customer. The last person I was transferred to said "She would be happy to help me with the issue and will be solving my issue today and is here to help me find a solution to my problem." lol okay - so I give her my information and tell her "I told the last person I was speaking with that I do not have my daughter's phone on me to troubleshoot, and he said you would be able to see what the issue is and fix it anyway." The girl said, "I'm so sorry about that you've had problems with the service. I'll be happy to help you troubleshoot without the phone. Can you look at her phone and tell me..." and I said "I don't have her phone on me" and she said "Oh I'm so sorry that you don't have her phone on you (why would you be sorry about that?), i can help you troubleshoot this without the phone and we can find a solution to your problem. I'm going to give you some steps to take once you have her phone" I'm like "Since I don't have her phone on me, can you just email me the steps?" She says "No. We do not have access to emailing you" WTF lol okay. And I said "I can just tell you my email address now, or you can look at it if my account is pulled up on your screen, and simply write me the steps to use later when I do have my daughter's phone" and she started the long winded "I'm so sorry that we cannot email you but we can solve the problem of your issue if you have her phone on you and any further issues that we can solve we will solve so that you are happy with your service." So yeah. Never solved anything, just spoke in circles and nonsense sentences about how they were there to help people. I've never had a phone call that ended with "Oh, that's exactly what I needed!" but instead they will keep you on the line to tell you how much they love solving problems for hours if you let them lmao if they like it so much, you'd think they'd know how to solve one by now.

July 31, 2023, I went to 5637 West Washington St., Indianapolis, Indiana.

I took the phone back on Aug. 3, 2023. I did not like it. They took the A23 Galaxy and then ran me out of the store, speaking in a different language. I tried to file a police report, but they gave me no receipt. Now, the FCC has been notified. The BBB can't help, and the FCC said I would get a call resolving this matter of $166.19. About me... I'm a 62-year-old man on disability. I get one check a month. I was easy pickings for them. They think they can do it again!

I will go higher up.

They told my bank that it was after 30 days, which is not true.

That is all the info I got from the bank.

Your boost one app is a rip off. First of all it goes down from 3 to 7 days at a time when somethings wrong and then nothing is ever compensated for it. You guys have reduced the amount of videos from 20 to 5 a day. Meaning you can only make $.10 a day watching your Excruciating videos. In a lot of cases, you don’t get your login bonus. The wheel you spin, often freezes up, especially if you win a larger amount. I recently went through a situation where I got to my seventh day spin, and it did not give me my 75 coin bonus. You guys used to claim that you could earn free wireless, but I guess greed has got the best of you at this point. If I have to pay my bill each month, I’m gonna get a better service

Hello my name is Keisha,
I went into the Boost Mobile store at 123 Main St
Paterson NJ phone # [protected].
I bought a phone for my father, at the time we were rushing the store was about to close. We were there around 5:40pm and they were closing at 6pm.
I accidently left my wallet at the location.
I called and spoke with the same 2 employees the next morning and they responded, they don't know that someone else could have taken it.
Also, me and my father were they're last customers for the day.
They did say they would have they're district manger review the video and have him call me the next day.
I never received a phone call from the manger.
I work as an EMT my work id and certs, debt cards, cc cards were in the wallet.
I would greatly appreciate you're help in regards to this matter.
My phone number is [protected]
My email is [protected]@gmail.com