Apple
Reviews and Complaints

In February, my MacBook Pro’s warranty expired, and just weeks later, I accidentally spilled water on it. Due to a serious car accident, I had three surgeries, couldn’t work, and was even evicted from my home because I couldn’t pay rent. After finally getting back on my feet with compensation, I reached out to Apple, hoping to renew AppleCare and pay for repairs. I wasn’t asking for free repairs, but just for help through the renewal of my warranty. Unfortunately, Apple refused to assist, despite the fact that many reviews show they’ve helped others in similar situations. Without the warranty, the cost of repairs is too high, especially considering potential internal damage from the water. After 15 years of loyalty, this lack of empathy is extremely disappointing.

I’ve always been a loyal Apple customer, and every time I’ve had an issue in the past, Apple would take care of me. That’s why I never wanted to switch to another brand. But now, I simply can’t afford to buy a new $3000+ laptop, and I’m forced to look into a refurbished Windows laptop. I don’t want to switch to Windows because I love Apple so much, but after the way they handled my case and didn’t care about my health situation, I have no other choice. It’s especially disheartening that even the senior manager didn’t show any compassion. I’ve always thought Apple cared for their customers, especially loyal ones like myself, but this experience has left me feeling deeply disappointed

I do love apple.com and all their products. Yes, I'm an apple user and have been most of my life. Apple has gotten greedily lately and thinks it's users will pay over a thousand for their phones. Yea, right, like we can all afford that. For most it's maybe that once every 10 years special buy. I do like how apple technology doesn't crash. Or at least runs smoothly until a forced update. Apple has gotten better about making sure their products run more smoothly with Microsoft computers. In the 80's it was a challenge for compatibility. Customer service is excellent and I have never had an issue with their customer service 800#. The only time I had an issue is when I got an individual with a foreign accent so heavy I had to request another individual.

The only negative thing I can say is that I wish apple would treat their workers in China better. More like workers and human beings rather than slaves and slave labors. Don't believe me? Start researching the truth!

Many people are jealous of Apple's success, but my husband has been at the forefront of everything Apple from their beginning, and has owned every Apple device from their humble beginnings. He has worked for Microsoft, X-box, Playstation, and other Companies, but Apple has done better financially in spite of set-backs and challenges, than many countries!
Me? I used PC's most my life, because I didn't know better. But, since my "conversion" I don't want anything else. It is worth paying for top technology, top graphics, top security and more. No matter what people say about Steve Jobs (he had a lot to improve in his personal life maybe? Like all of us in this Family of Humanity), but for sure, he was a visionary, and VERY good at it.
I'm grateful for the technology that keeps my life safer, organized, and moving forward at the fastest speed possible (AND, we all get to find balance and wisdom in that). Thank you APPLE for inspiring, and blazing the trail toward excellence for the rest of the technological world.

I have and iMac, and iPad and hopefully an iPhone soon ;) (taking me a while to save! Lol)
Yes they are more expensive initially BUT tbh my iMac is 7 years old... Never had an issue, free updates, no more tinkering with incompatible drivers, windows updates OR a slowing system with random crashes! My machine is nearly as fast now as it was when new, I have been unable to say that about any windows machine I've owned... And there's been Alot:-/
I even brought my daughter an iPad mini (my son already has one) after returning 7 Samsung tabs due to charging faults, battery issues etc. (that's not even an exaggeration it's a true fact :-0) anyway had issues with FaceTime for some reason, contacted apple care peeps and Wow they were straight on it (even rang me back so I wasn't charged for the call) it couldn't be solved that day so was passed onto their geeky peeps to deal with it, received daily calls or emails updating me that they were working on it and it was a priority due to a glitch (not sure of the techno lingo) and viola 3 days later all working well in the land of FaceTime, even had a follow up call to check that all was working well and were there any other issues they could help with! 5 stars from me apple

I know this sounds like I'm exaggerating, but everything I purchased from Apple has not once failed me. I was always a Windows PC user and an Android user in the beginning. Although I think that these platforms have their benefits, almost every product I purchased failed me in one way or another.

However, I have purchased 5 iPads, 3 MacBooks, 1 iMac, and 5 iPhones since 2011 and NONE of them ever failed on me for any reason. I have had no issues and everything just worked. When I had a problem with my first MacBook upon receiving it in the mail, I took it to the store and they replaced it immediately. I love that I could just go to the store and have it fixed rather than pay and have it shipped back to a company warehouse for fixing.

Customer service at every Apple store I went to was very friendly and helpful. Their extended warranty prices are high though. I think the prices for the products are fair for how they perform. Their peripherals could use some work though. The Magic Mouse 2 and several other items are made poorly. They always shipped my items to me safely and ordering online was never a problem. The refurbished items also perform well and are a great bargain. And, they take returns on even custom builds with no questions asked and no restock fees. Overall, I haven't had issues with Apple. I'm quite pleased with them.

My interest for Apple started in 2010, when I saw my friend's iPhone 3Gs for the first time. I was intrigued. I wanted to know what it is, that makes the iPhone running so smooth. I played around with it, even searched more details about it. At that time, I was with an Android phone (my first one ever) - Galaxy Ace. The specs were identical on both the Galaxy Ace and the iPhone 3Gs. Yes, but the iPhone delivered a far superior experience, whereas the Android smartphone was lagging as crazy and even had missing apps like Temple Run, which you could find with ease on the Apple's App Store. This exact game (for an instance) was missing, because the specifications of the Galaxy Ace were too low to run it. But it never came to specifications. Apple just makes their products run smoothly, because they make their own components and choose their own clock speeds, amount of RAM, etc. Also, the iOS experience is on another level. Until 2016, the Android experience was not that pleasant: for example Samsung's Touch Wiz skin was horrible, other brands like LG and Sony had custom skins for Android too. All Android users can agree that pure Android is always the best. Apple is keeping their OS clean, everything calculated, the hardware is always made to handle the software. Also, the lifetime of their products is amazing. The iPhone 5S from 2013 is still supported in 2019 and has the latest version of iOS. This shows that Apple cares about their products. I personally own an iPhone SE, which I bought last year and I am impressed by it's performance. It has the same specs as the iPhone 6S, but it is in the body of the 5S. I would never go back to Android. When you experience something like iOS and Apple as a whole, there is no going back. At least for me.

King of tablet!
(Bought 11 inch m1 ipad pro base variant. Reviewing after using 3 weeks)

Pros-
1. Aluminium build, narrow bezel, premium design.
2. Quad speaker- sounds great.
3. Unlike mini LED in 12.9 inch ipad pro- display pretty decent with liquid retina lcd 600 nits brightness supports HDR content.
4. Single port- now supports thunderbolt, fast charging. With good quality usb type c hub you can do multitasking. Mirror screen to external display with type c to hdmi cable.
5. New apple M1 chip with 8 gb ram gives high performance with great power efficiency. Battery last 1 days with moderate to heavy usage.
6. Front facing camera now support wide view with center stage feature.
7.11 inch is a sweet spot because of its portability, Reading ebooks. While 12.9 inch is less portable but gives pleasant experience with content viewing.

Cons
1. Although Ipad has very strong hardware but its crippled by limited software functionality of ipados. Recent lauching of ipados15 in Apple WWDC didn't add most awaited feature like pro apps, external monitor support, mac like filesystem etc. Ipados has long way to go hence can't be a laptop replacement yet.
2. Accessories (not included) like Apple pencil, magic keyboard are very expensive. But thank god apple has included charger and type c cable- thats very generous
3. Not IP rated, no wireless charging, no calling feature in 5g variant (even after paying 15k extra)!
4. Fragile! Can't use without protective case.
5. Buying just ipad is not enough- you have to buy accessories like apple pencil, magic keyboard, screen protector, well padded bag, usb c hub- which altogether cost nearly close to new m1 macbook pro!
So think wisely before buying. Consider according to your necessity.
Overall its the best tablet available in market.

Thanks to Amazon for prompt delivery.
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These are Donald Trump Jr.'s kids in Sullivan County Indiana *** with an underage girl Sydney Aynes Berg
Donald Trump Jr. You should be arrested and awaiting death row for raping Taylor Berg, Madison Hill, Sydney Berg, Collin Berg, and Devon Berg all of Sullivan Indiana *** and to save the life of Collin Berg from a small arms bullet, where Donald Trump Jr. Stays low to make this kill and possibly has someone else do it so that he can take this little cops place (Collin Berg). Donald Trump Jr. You also should be on death row for the murder of unborn children, breaking and entering, money laundering, sex trafficking, assault on an officer, bribery, kidnapping, aggravated sexual abuse, identity theft, racketeering, abusive sexual contact. Donald Trump Jr. Brought a hammer in on his narrative where a man gets brutally beat by a hammer where Donald Trump Jr. Never changed that play from Sullivan County Indiana which came in with a Nancy Pelosi's husband, Donald Trump and Donald Trump Jr. Would you like to explain why this happened, people can hear you on blast Jr. Changing everything to try to make your daddy president again, you both are truly disgusting individuals. I hope the public puts you on DEATH ROW since you don't want to stop these crimes. I hope the public finds you out and makes you choose from one of the crimes that you have committed. I hope your Trump organization crumbles along with you!
The son of real-estate magnate Donald Trump was bashed in the head with a beer stein early yesterday morning in a dispute at a Manhattan comedy club that was no laughing matter. Donald Trump Jr., the publicity-shy son of one of New York's most famous figures, had his head stitched up after a run-in with some comedy fans who didn't think his act was funny, law-enforcement sources said. According to the sources, Trump, 24, was becoming loud and obnoxious around 2 a.m. at the Comedy Cellar on MacDougal Street in Greenwich Village. Sources said people at a neighboring table thought Trump was reacting too enthusiastically to a comic's ethnic humor. Other sources said Trump's beer splashed on a woman with a neighboring party. "You think that's funny?" one of the men yelled at Trump. He and another man at the table then pitched steins at Trump, and opened a gash in his head that required 28 stitches. "Three couples kept telling him to be quiet, but he refused," a source said. Trump, according to a source, was sitting at a table with two women near the stage. Police were called, and they took Trump to St. Vincent's Hospital, where he was treated and later released. Two men, Joseph Derrico, 23, of Staten Island, and Anthony Pozzolano, 23, of Brooklyn, were arrested and charged with assault. They were released last night on $5,000 bail. Trump wasn't charged. A relative close to Pozzolano said the suspect isn't a hot head. "You'd have to push his buttons really hard," the relative said. "You have to throw the first punch for him to fight back. He had to have been provoked." Trump could not be reached for comment.
Celona, L. (2002, December 29). DON JR. IN STITCHES: TRUMP SON HURT IN COMEDY-CLUB FIGHT. https://nypost.com/2002/12/29/don-jr-in-stitches-trump-son-hurt-in-comedy-club-fight/. https://nypost.com/2002/12/29/don-jr-in-stitches-trump-son-hurt-in-comedy-club-fight/

I am writing to express my frustration and concern over a charge of £167 for a Simply Piano yearly subscription that we did not intend to keep. We had signed up for the 7-day trial while waiting for login details from a family account that already provides us with access to Simply Piano. In the excitement of receiving our new digital piano, we forgot to cancel the trial before the charge was made.

I already tried asking for a refund on reportaproblem and got denied without reason. We cancelled and asked for the refund within minutes of being charged.

Unfortunately, this charge has drained our bank account, leaving us without enough money for essential expenses, including food for our children. We reached out to Apple Support multiple times for a refund, but our requests have been denied, and our phone calls to Apple UK Support provided no resolution.

We are in a truly difficult financial situation, and this unexpected charge has only worsened our circumstances. I kindly ask Apple and Simply Piano to reconsider our refund request, as we never intended to keep the subscription and cannot afford to cover this cost.

I hope you can empathize with our situation and provide the help we desperately need.

Thank you for your time.

I set my phone to ring and notify me as loud as possible as I work in a noisy work place. It would ring loud the first time them go very quiet. I rang customer service and spoke to someone. We went through the settings she could not help. We even did screen sharing. The problem was not resolved and I was asked to make an appointment with an Apple store. My nearest store is over an hour away.

Today I went to the store. Told the technician the problem and within 2 minutes the problem was fixed. It was a simple setting. This could have and should have been sorted over the phone.

So I spent over 2 hours driving to have a 2 minute appointment. I'm not happy.

for two months now i have been trying to access my apple Id as i have been trying to install some apps, unknown to me i either forgot my password or else. Each time i try to put my password or try using the forgot password option it says my apple id is not active, while my email is still logged on my ipad. i tried logging to the apple id through other device it still tells me apple id is not active

Apple id : [protected]@gmail.com

My recent experience purchasing a Macbook has been atrocious to say the least and has made me question my loyalty to Apple after 19 years. Ive been an Apple advocate and supporter since the clamshell laptop; promoting the company emphasizing how their exemplary customer care standards and values negates the extra costs. Currently I am feeling unappreciated and extremely frustrated questioning my years of loyalty. I've spent countless hours dealing with unprofessional sales associates and managers trying to get my purchased delivered and when that failed fighting to get my refund processed.

On May 6,2020 I purchased my computer over the phone with a sales associate and was "guaranteed" the delivery would be 5/14/2020 -5/18/2020, the delivery dates were important as I explained that I was out of town. Within hours of the sale I received notification the delivery would be the next day (5/7/2020). Immediately I contacted Apple informing them the residence would be unoccupied until May 13,2020, reminding them that is why I ordered over the phone and talked with a sales associate.

As of today May 27,2020, I've spoken to over 10 Apple employees (5 of which are on the specialty management team); spending over 8.5hrs on hold and over 3.5hrs being talked in circles.

*** Get to know your specialty management members down below: Names, professional/proficiency review***

Messages I've received from Apple include:
1. On May 6,2020 I was given a guaranteed delivery time frame of 5/14/2020 -5/18/2020 which was proven to be un true and later said to be impossible to do.
2. A second call was made on May 6,2020 and I was told "it was not a problem, it's a as easy as an address change" to fix the delivery date issue as I was out of state, this was also proven to be a false solution. During this phone call the associate told me "Wow we're in a "twilight zone"" in reference to all of these delivery issues and the miss communication surrounding them. When the issue of what happens if the original delivery address received the computer I was told fed ex will pick it up tomorrow (5/7/2020) and we will start the refund, this promise was later proven to be untrue. (Fed-ex doesn't do that unless I personally file for a pick up as Apple cannot... also that process didn't actually get filed like the associate promised (5/6/2020)
5. I was also told on later calls that the other Apple employees "lied" to me and that in-fact they (Apple and their sales associates) held up there end and if something happens to the package (incorrectly delivered) that is my responsibility and if I was to return it I have to file a special claim and return the item personally, even after days of it sitting unattended outside my un occupied home. This call was on May 9,2020.
6. After hours spent on hold, multiple calls with sales associates who contradicted each other and no solutions being found I was assured by the apple associate I spoke with on May 13,2020 that " We will request the FedEx pick up and start the refund."
7. On May 14,2020 I called to check on my refund as I was only given $20.00 of the $1,600.00 I spend and was told "We don't know why the refund has processed on one thing and not the other." Thing referencing the $20.00 return of the USB adapter cable I was refunded.
8. On May 18,2020 and May 20,2020 I called to inquire about my refund and was told to keep waiting for your money and to call us (Apple) back in a couple days if you don't see it.

Of the many correspondents Apple was responsible for 2 interactions, I had to reach out wait on hold for hours to speak with someone about all of these issues repeating myself over and over again each time because no one at Apple bothered to attempt to resolve this mistake on their part. Only after essentially begging for a refund and eventually mentioning calling a lawyer and making a stop payment on my credit card did I receive 2 follow-up calls starting on 5/13/2020. It's clear to me that "the Apple has fallen far from its tree" the core company values and culture of honoring the customer has been replaced with dismissive money grubbing employees. It's seems they can't be bothered with the individual once's the sale is final, no matter the issue. Over all my customer experience left me frustrated at the lack of support Apple has for its loyal customers and makes me wary of future purchases. It also scares me that as a customer I cannot trust Apple with my money if the process to get a refund for a product that I have not received takes weeks of effort and threats of calling in legal help.

#AppleFellFarFromTheTree
#FindYourRootsApple

Below I have included a more detailed record of my interactions with the various sales associates and managers I spoke with over the past month.

Team review:
1. Tim Jseemingly the only sincere employee. Calling my situation a twilight zone on 5/6/2020. He was the first to "guarantee" fed ex would pick up the items the same day as the delivery and that he would begin the refund process. This wasn't possible according to his associate Tanja. Tim promised to call me back later about this issue and only returned my calls on 5/13/2020 after I'd interacted with 3 other employees.
2. Tanja is all that is wrong in the customer service industry. A "true Karen" if you will. This woman was condescending, patronizing, and seemingly irritated to have to answer the phone let alone provide customer service. She stated that I was "lied to by previous Apple employees"; yet continued to victim blame by then expressing to me that it's my fault the package is sitting outside in the elements and if it's stolen it's my responsibility because "the package was delivered to the correct address" even after I explained to her that I was promised a specific delivery window and when that failed changed the delivery address. She also encouraged me to ask people in my life to "break quarantine" and go get the package for me while I was out of state. When I stated that I was not comfortable asking someone to break city ordinances she asked if I could have a neighbor grab it. Again I had to defend myself and state I have no relationship with them and again she blamed me for not having someone to go grab the items. She then stated "in her notes it states I return the 13th" which is a couple days away so why don't I just keep the one that's there. I stated that 1) we don't know that it is there 2) it's been outside exposed to the elements during the tornado/stormy season in Nashville for what will be 7 days at that point and I'm not comfortable accepting any electronic item that's been outside that long. Tanja then told me she would file for FedEx to go pick it up (because previously a pickup date wasn't selected). And that until the item is in the warehouse she can't issue a refund. So call back in a few days.
3. Mel started out defensive and agitated took the offense similarly to Tanja leaving me feel attacked and victimized by the company as a whole. He was the first employee to call me back to ask if I wanted a replacement or a refund though. He called back on May 13,2020.
4. Bethany was apathetically understanding to my situation stated she "didn't know why only part of the refund was issued when both were filed and "cleared" on the same day". Bethany also reconfirmed that I've definitely been given wrong info by Apple employees and that she has no idea why my refund isn't being processed, she also gave a dismissive apology for the misinformation and told me to call back in a few days if the refund still hasn't processed.
5. Neil once again reconfirmed that Apple didn't know what was going on; admitting it's odd that $20.00 of the issue was refunded on one day and that six days later the remaining $1580. 00 still hadn't posted when it was cleared and approved as far as Apple is concerned. He was the first representative to assure me a call back and actually follow through with it.

#AppleFellFarFromTheTree
#FindYourRootsApple

My name John massie I writing I had a card a cash card connected to Arnetta Simmons son phone and he tried to make purchases without my consent I had another phone with another card on it and her son fraudulent charged all of my money off my card apple refund me 200 dollars but they dont want to pay the other 600 and I used it to pay my rent I was writing this complaint letter before I write to the better business bureau

My dad purchased my iPhone 14 Pro Max on December 14, 2022, and after just a year of use, I encountered a critical issue. On January 16, 2024, my phone unexpectedly shut down while I was using it. Initially, I assumed it might be a simple freeze or unresponsiveness, so I diligently followed the troubleshooting steps provided by Apple support. Unfortunately, none of these steps worked out.

This experience has left me disheartened, especially considering the premium quality and durability one expects from a recent model like the iPhone 14 Pro Max. I've taken meticulous care of my phone since it was a thoughtful birthday gift from my dad. The timing of this issue is particularly frustrating, as my warranty is set to expire in just a month.

As a loyal Apple customer, I had my first Apple product, which was an iPad, when I was in 5th grade. I had my first ever iPhone 6 when I was in 9th grade, and now that I am in college, I have one of the last iPhone 14 Pro Max. Everything was bought by my Dad, despite not being wealthy, he went above and beyond to make me happy.

WE ARE truly puzzled and disappointed by the seemingly limited assistance available, especially when facing issues like this. We, as customers, place trust in the brand for reliable products and support. It's disheartening to consider the prospect of paying more for repairs when we have invested in what is purported to be a quality phone.

I don't have enough money to be able to fix this phone, but honestly speaking, the expectation is that a premium device should not require frequent repairs or incur additional costs. Like, the repair cost is equivalent to the initial purchase price, which adds to the frustration, making it an unjustifiable expense to maintain a phone that was marketed for its durability and excellence.

APPLE COMPANY should prioritize maintaining the integrity and quality of its products. APPLE IS A HUGE COMPANY, BUT WHERE IS THE value of ensuring that loyal customers are not burdened with extra expenses for repairs on a phone that is marketed for its durability and excellence?

DO BETTER, DO MORE. What can you say about this Apple?

I have been a loyal Apple fan since iPhone first generation, lately their customer service and management seems getting worse and unreasonable. I have multiple times got charge for a trial apps which even I’ve cancel on the day but those all under $10 so I didn’t bother to request refund but this apps is $69.99 and I never used it once, I called and leave message to the Apple support, they told me not their department denied my refund so I call the company and back and forth denied and they won’t change their decision they only tell me the apps is not eligible for a refund, I asked can they be be a bit specific, they throw me their policy, when I asked more detail which parts of policy has indicate that they told me the decision was made by a central computer, they can’t do nothing about it, is it fair for taken $69.99 from me and I never even have the apps download in my phone they can tell I never used the apps once, no wonder so many user disappointed and file complaint.

I. called customer service regarding acustomer service. regardsing an issue.

Very rude un professional reps. hung upp on twice., repeted numerous times. coykd not ndetstand why i got mad.

They make poor products, and hhave bad service.

2 hours on the phone to get a isssue resolved.

poorly trained. dn't care about customers, just sell9ng.

i can't get a working password. non customer service help.

i picked up a macbook at the apple store palm beach gardens , fl. it was crazy. i was sign than moved around like cattle. they ignore appointment times.

The employees are allover the place between multiple. people.

several people were taken before me.

i told a rep hw long i was waiting. was very rude.

i talked to someone else who was rude and evil. he yelled me verbally abusive to a 64 yr old. i 'm small thought he could intimidate me. i stood up to him.

The rep i talked to was very mean. i had an anxiety attack and left.

the reps are in lala land , can't deal with people. dam done with that store.

i had to call customer service several times before i got some to replace the defective mac book. Its brand new,

very poor service, i picked up my order, no help just leave.

very disrespectful employees. no customer service raining.

As I post this I have been on hold for 45 minutes on a simple problem that should be able to be solved by Apple. (flickering of video unit)

The frustration level is very high, as a developer and a loyal customer, I am wondering if Apple still monitors the service level that their representatives are giving. I post this here to see if other developers and loyal customers are experiencing this same type of problem, it makes me to want to leave apple for good. Just can not get an answer.

The process for recovery of an Apple ID account is ridiculous. We tie our lives to our devices and this ID. We use the same ID from device to device for years. I’ve used mine for 14. I have my entire life in the cloud and even though I have my password and the email attached to the account, I can not access it because of the multi factor identification process when buying a new device. My old device is broken which forced me to buy a new device. I am charged for my upgraded iCloud storage but can not access it. Not even to cancel the subscription. Apple has not offered any other verification option. They have emailed me at the email on the account. I have confirmed the emails yet that’s not enough. I can provide verification but Apple will not allow me an option to verify in any other method then via a code sent to a phone number I haven’t had in years. I should not have to go through this to access something I pay for. I will dump Apple as soon as I recover my account so I can offload all data I have stored. After 14 years of loyalty, Apple has lost another client. I do not expect any resolution seeing as the resolution percentage is a pitiful 18%.

Hello Apple, My Name is Elijah Roberts I have a very big problem, my little sister made a bunch of purchases behind my back and I tried to get refund on October 16 (As Shown in the Picture Circle in Red) but however my refund request was denied and my little sister claims that the apps she made those purchases from are not working. So Apple do the right thing and give me a full refund immediately for all the purchased items that are in the October 16 report a problem Apple section.

I purchase my iphone 11 a year ago. It stopped operating last night. I brought it into the apple store and they told me they can not help me as the system died. I Had to go out to purchase a new iphone and pay off $250. for my iphone 11. This should not have happened for a phone of one year. I have always purchased ap[le products and this is a great hardship for me as I am on a fixed income.

You know how terrific Apple employees are in providing support with Apple products? Well, you’ll get none of that with the AppleCard by Goldman Sachs. Disputes dissolve into a vast void, never to be resolved. I disputed a charge for THREE MONTHS because a merchant did not receive the payment I *was* charged for by AppleCard. I had to pay the merchant again through another method and never received restitution from Apple/Goldman Sachs, despite several contacts with chat and phone support, including with supervisors. I had to start from scratch with each contact, and at one point, my dispute had been closed without my knowledge or consent. I’ve never experienced worst customer “support” and no longer trust the card, so I will have to close the account. This is a serious blight on the Apple brand and they should cut ties with Goldman Sachs as soon as possible.

We have recently purchased 6 Macbook Pro 2022 Laptops from one of your agents in Zimbabwe through Apple centre Zimbabwe on 27/07/2023, Invoice Number QT270705 at Apple Premium Reseller Highlands Branch Harare.

The serial number for the laptop is the MacBook with Serial number QWMK2YFXWG. We have hardly used the laptop.

The laptop had sticking keypads on the right side and we reported this to your apple Centre Zimbabwe. It was advised that it was a software issue, and they confirm that the sorted it.

We took it back and just used it for a few minutes and we noticed a similar problem recurring. For some reason the key pads are sticking.

We have returned the laptop 3 times now and we are tired with your arrogant distributor. We understand terms and conditions but if the product is not working why cant we get a new one.

We do not want to write these emails since we do not have the time.

I filed a complaint with the BBB.

I disputed a purchased made with this card because the product had significant problems from the start. I worked with tech support from the beginning in good faith to make it work. They blamed Apple for their own product not being able to work with homekit! It doesn’t work that way. This dragged on for many weeks. When it was clear they could not make their own product work I told a manager I wanted to return the product and she would not let me. They would not even let me speak directly to a level 3 tech support. I researched a replacement product and packed up their product. I disputed the purchase with Goldman Sachs and let them handle the charge back and product return. Instead, they denied my dispute several times. I wrote a 28-page narrative with screen captures and emails supporting the entire encounter. I also sent them information about the Uniform Commercial Code and implied warranties. They have no understanding about products that are not fit for particular use. After one year of disputing this claim, and trying to help them understand what happened,

I’m done. I canceled my Apple Card.

Unfortunately for Apple, I still had some payments left on some purchases. I refuse to make any more payments to Goldman Sachs. I tried speaking to managers. No help. I tried talking to Beth Johnson. She wouldn’t take my calls or return my email.

GS is not interested in doing the right thing. I’m not trying to get away with anything. I have almost perfect credit; 838.

I am not trying to “stick it” to Apple or GS. This is a merchant issue but GS has been a roadblock and totally incompetent in managing this Apple product.

Got a pile I phone 14. I have tied several times with apple care to refund my my I phone 13 apple car. Won't transfer it. Int me to pay $ 200 and some dallar for a new plan. I can't afford it.

I have apple till feb why can't I use it. I an't get any help.

Give my multiple times. They could not find my apple information and payment. I know what credit card I use.

Customer service takes advantage of

Elderly people.

2 das of hold no resolve. Reps speak don't unnderstand english, can't get a supervisor,

Dear Sir, Madam

I am formally lodging a complaint in respect of my order with apple for several items (see attachment 1).

On July 8, I ordered and paid for a Macbook Pro with specifications as per attached. The order included cables and also AppleCare. You billed me for this and also for shipping. Payment for all was done and accepted by you upon placement of the order so I have fullfiled my contract.

On the other hand, Apple has not only disappointed but rather caused me discomfort inconvenience and damage. What happened after placing the order was:

- The order was instructed to be shipped to the same address but what happened was:

(a) the cables shipped separately and arrived at the address given. The package was left outside the door when no one was home. Fortunately, it was located.

(b) the computer was en route and showing progress of delivery, then unexpectedly we received a message that the streat was not recognized (despite that the entire order was going to the same address and part 1 of the order arrived without incident at the same street address). The next event was a notification of delay. And subsequently we received a note that the order was cancelled and that the item was returned to your warehouse and was not in a condition to be re-delivered.

(c) We called several times but had very unsatisfactory responses given that there were no supervisor - except upon the third try a person called Dominique who was unhelpful, did not know the terms of the contactual arrangements for an order and simply offered a USD 150 discount on another order.

(d) Upon investigating no other similar model computer is available and the USD 150 certainly does not support the cost of international calls, hours waiting online and inconvenience caused by not having a computer available for business purposes - a business highly reliable on this computer.

The situation is not only disappointing for me, but inconvenient and has caused me financial loss. The service team made no effort or suggestions of how this could be remedied.

I suggested:

- greater discount

- making a newer model available at the same price

No suggestions were accepted nor counter suggestions made. The refund took several days.

This is simply not a standard of consumer service that is acceptable.

Please reach out and provide us of information to understand how this complaint will be handled and within what timeframe.

Apple sold faulty AirPod Pro devices in 2020 and were aware of these faulty units through the year 2020.

After I purchased my set of AirPod Pro devices, mine failed after 13-14 months. When I checked on them on the Apple Support site I was advised they were out of warranty on April 23, 2021 (originally purchased on April 23, 2020) and there was nothing they would do except sell a "repair" at $190.

I went with a wired set of ear buds instead for under $50, that still work to this day.

Approximately July 1, 2023 I was reading about Apple knowing about the faulty AirPod Pro units in early 2020 and they extended the warranty of these devices for (3) years to cover early purchasers. Since I was never made aware of this until after July 2023, they still would not honor the warranty of these faulty devices because I had missed the (3) year extension from April 23, 2023.

This is such a deceptive practice and Apple should be ashamed of themselves for offering to replace the old units, with old units at a cost of $90 when a brand new pair of AirPod Pro V2 are only $199.

I feel this is a deceptive practice and an obvious attempt to force customers into purchasing more that they need to and also not honor rectifying the originally deceptive practice of selling defective equipment onto an unsuspecting consumer

I purchased an iPad mini 6 for my wife in January 2022. This is her second iPad mini and she really likes it due to the size. Due to the high quality 1st iPad mini she had, we decided to go for the 256 GB this time. We paid $649 + tax to purchase this iPad mini. This is also the latest generation of iPad mini with USB-C charging port.

On July 2nd, 2023, my wife took out the iPad to work on something. For some reason, the tablet just would not turn on at all. For many days, we were not able to power it on regardless what the Apple official website teaches us to do. As a result, we made an appointment to go into the Apple store nearby for diagnosis. The Apple agent did all she could (including connecting to charging cable, computer) to find out what the problem is, but she just could not power it on. Her conclusion was that the software and the hardware are just not communicating and the main board is likely malfunctioning. She offered to replace it with a new iPad mini for $349 + tax.

It's only been 1 and a half years since we bought this iPad mini. It is always in a protection case. There is no liquid/water damage. It just happened like that. After doing some research, I see that many people are having the same issue. So I called Apple customer satisfaction support (1-800-my-apple) and told them about the situation. They said I should have purchased the Apple care. They would try to talk to the post-sales team and see if they can issue some credit (maybe 10% of the price...nothing is guaranteed) if I purchased a new iPad.

WHAT THE HELL!? Apple product is viewed as a premium price, high quality item. Yet, it broke after 1 and a half years. And they would not even extend the warranty or at least try to show some concern or help. Has Apple quality gone down? Or is it their customer service that's always been rude like that?

If this is a common issue that people are experiencing, shouldn't they take care of it by OTA update or issuing a recall? Does it make sense to pay $1100 ($649 + tax & $349 + tax) for a iPad mini after 1 and a half years?

Regardless how I complained or talked to them nicely, Apple just would not do anything about it. Big companies ALWAYS WINS! Customer satisfaction is just a gimmick. They don't really take care of their customers.