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Cricket Wireless Customer Service


Cricket Wireless LLC

575 Morosgo Dr. NE
United States - 30324

Customer Support Phone Numbers

3 1
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun10:00 AM - 10:00 PM

Cricket Wireless Complaints & Reviews

Cricket Wireless / no service for 4 months but they still want me to pay $

Bill Fornek on Jan 13, 2019

Cricket told me the cell tower has been down since September, 2018 in my area and that they are scheduled to fix it in two weeks. I have been told this same thing every time I call them and complain that I have no service. I am going on 4 months of the exact same story from them. I can not...

Cricket Wireless / phone service

Richard O'quain on Jan 13, 2019

i am filing a complaint due to the lack of network connection that takes place at my residents. we have called numerous times on the issue and nothing has been resolved. i have told them the problem is we have 4g phones and a 5g modem in my residence. we even tried to see if we can get new...

Cricket Wireless / payments and service

Connie AW on Dec 23, 2018

My husband is in America for personal matters and he is using a Cricket wireless phone. My husband's phone has been suspended because the phone bill needs to be paid. I called the phone company Cricket to pay for my husband's phone bill (but) because I have an overseas bank card, the company...

Cricket Wireless / csr horrible and overcharged, cheated

Tukes on Dec 17, 2018

I am writing in regards to an experience and purchase made at a Cricket authorized retailer at 3160 Vineland Rd, Kissimmee, FL 34746. I went into the store to add 2 lines to my plan. The First person Axel Amador was completed inattentive. He seemed to be doing what I requested but he wa...

Cricket Wireless / accessories that were added without my consent or knowledge

Sonya Weston on Dec 6, 2018

On December 3rd 2018 I'm visit the Cricket Wireless communication store at 1445 West Pleasant Run Road in Lancaster Texas 75146. I was helped by the manager Mariah D as I had several transactions that I wanted to complete. I first asked how much my balance was because there was a credit on...

Cricket Wireless / customer service/ denied service

backinllac on Nov 26, 2018

Pretty sure I was scammed !! (store 3662 W. camp wisdom suite1050 Dallas TX, 75237) I recently purchased a Samsung galaxy S7 edge($200) from a friend who also has an S8 and the new S9. I have T-Mobile service and my friend service is thru ATT so when I put my sim card inside in asked for a...

Cricket Wireless / cell phone service

Michelle Fairbanks on Nov 20, 2018

I am extremely unsatisfied with my service I have been provided. I specifically explained all my issues to John the manager at the Cricket store on waters and Armenia avenue in Tampa, FL. The service is no good which according to customer service is because the closest cell tower is over 2...

Cricket Wireless / activation and refund policy

Ms on Nov 19, 2018

I purchased 2 iphone6s off Boost mobile website since they were affordable. Took devices to Cricket to get prepaid plans. Gentlemen did process to get service, took my money to purchase. All said and done he tells me my phones are locked and to go to Boost to unlock them. I went to Boost...

Cricket Wireless / portable mini speaker es31 mul

Brett Higginbotham on Nov 1, 2018

On July 25, 2018 I purchased a T & G Bluetooth Portable Speaker. I listened to the speaker for 2 days when it started making a loud clicking noise. July 28, 2018 I boxed it up, found my receipt and went back to the store I purchased it from. I was dissatisfied with the quality of sound and...

Cricket Wireless / customer service

Colleen Etcitty on Oct 27, 2018

Ok so... I go into a location convenient for me and want to make a payment. I get there two people there the lady helps the customers before me, and theres another guy there making popcorn. I stand there patiently, no greets by the way from anyone, still there waiting I finally go to the...

Cricket Wireless / switching

Pissedoffuser5501 on Oct 17, 2018

I called today because I was switching services I was also going to use my cricket phone with the new carrier. But instead I was told I could not use that phone cause I had only recently purchased the phone 5 months ago, and order to use that phone it had to be used with "Cricket"...

Cricket Wireless / the store

Kelseyyyyy on Oct 15, 2018

I went into Cricket Wireless, as i walked in all i could smell was Weed. so overbearing i couldn't stand to be in the store. So i turned around and walked away. i was so excited to switch my family of 4 over to Cricket today. But i will never go back inside the store. Mind you i had my...

Cricket Wireless / maleware installed on two separate phones from cricket

Godsluv on Oct 14, 2018

I purchased an Android phone for cricket wireless had it activated and for the first year worked fine for 11 months the 12 month I had malware installed in my phone going thru nuthin but pure hell trying to solve the problem with my internet service my phone finally ended up locking up on...

Cricket Wireless / unprofessional service

Sharon Klingen on Oct 12, 2018

Today (10-12-18) I received a new phone from your Rhinelander, WI store and along with it, extremely poor customer service. I do not normally make a fuss over these things- but I feel pretty strongly that your Cricket team should know this information. I came to exchange a phone my husband...

Cricket Wireless / cricket wireless services, device issues, billing issues, fraud sales

DGK2018 on Oct 11, 2018

Cricket Wireless at Pittsburgh Mills, 590 Pittsburgh Cir, Tarentum, Pa, 15084 at 724-904-7150 : Sales person Savannah . They gave me incorrect receipt, No change given Stole money from me, Theft Complaint, Gave me defective phone, Put me on wrong data plan, put incorrect address on my...

Cricket Wireless Phone Service / terrible customer service

katiecastro on Oct 10, 2018

I have never in my life been treated like crap, except by cricket. I can get irate over my bill because when my monthly bill is 107 each month and they tell me they are crediting me a whole 10 dollars I expect to see that on my bill before my bill is due. (Beings that I had the issue in...

Cricket Wireless / the handling of customer bills

Paul Rickert on Oct 1, 2018

My name is paul rickert sr. My phone number is 724-813-9620. I have been with cricket for over a year I have never had a complaint my service is great unfortunately I am now unable to work in my account comes due on the 1st fortunately my disability payment comes on the 3rd. I find it very...

Cricket Wireless / hotspot data

Jaee 6urna on Sep 29, 2018

Okay soo my hotspot is really slow and my bill was just paid and i dont understand why its slow because the bill was paid. I would love too kno a answer on why its slow because its shit and the bill just was paid so why is slow i should have high speed hotspot data and i cant down load no...

Cricket Wireless / store in martinsburg wv

Lorraine Van Cott on Sep 22, 2018

I called The store in Martinsburg WV to ask if I could buy extra data at the store instead of on line. The clerk, I think Stephanie is her name, said she didn't know & put me on hold for 7 mins only for her to pick phone up to hang up. She did this 4 more times back to back. Picking up...

Cricket Wireless / service

Nives on Sep 20, 2018

I was lied to now TWICE by a cricket employee saying that I owed $44 2 monthis in a row after thoroughly explaining to them that I do not have a bank account so every month I give my mother the cash to pay my cricket bill. She called cricket to pay over the phone and they told her both...