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Cricket Wireless Customer Service Contacts

575 Morosgo Dr. NE
Atlanta, Georgia
United States - 30324
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun10:00 AM - 10:00 PM

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Cricket Wireless Complaints & Reviews

Mar 01, 2021

Cricket Wireless — Sales rep

The sales rep at the cricket store in taft ca 93268 was rude disrespectful my husband bought a new phone lg...

Feb 04, 2021

Cricket Wireless — In need with assistance to file a complaint with cricket wireless

Ok I was a new customer for two months. Two lines for my daughter & myself. With insurance for both line...

Oct 23, 2020

Cricket Wireless — No extension or help for new customers unaware of the exact guidelines!

I recently switched my service to cricket, however I not only did not receive any deal for switching, I also...

Oct 14, 2020

Cricket Wireless — I am complaining about the service I received after purchasing my new phone plan... The cut off all four lines.

I purchased a one phone line for my daughter in early August. I went in on August 23, 2020 to update to a...

Oct 04, 2020

Cricket Wireless — Customer service

Poor customer service! On october 3, 2020, I enrolled in auto pay. Cricket's website said that 90.00...

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Sep 19, 2020

Cricket Wireless — They refuse to honor agreement with customer.

The company is a scam I bought 3 phones there and I was told that after I had there service for 6 months that...

Jul 21, 2020

Cricket Wireless — How I was treated in a store and was sold a product under false prete

I was in a Canon City Colorado location today J went in to buy Tempered glass cover for my phone. The product...

Cricket WirelessBusiness practice

There are so many times that I will get a disturbing group porno spam message in my texts from some strange gmail account!!! I am not the only one this happens to!! No "spam blockers" work on this garbage! What kind of deranged people work at cricket?? Get your crap together cricket or face a lawsuit!! It bothers me that I'm just minding my own business then boom! Some random gmail account sending me a group message that says "Giant pu*y need cam come date me" what the HELL is wrong with you??

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    Cricket WirelessWebsite not accessible

    We tried to access our account through mycrickettwireless.com and the app on our phone, to no avail. Access was ok up until may of 2020, after that we could no longer access our account with either of the above options. To use their quick pay system, only cost us more in service fees. For four months they haven't gotten their system fixed for us to get in to pay bill.
    When we did have service, it wasn't always the greatest of signal. Phone calls would be cut off, internet took forever to download, overall not a very good provider of phone service. Since the company doesn't want to fix the website, or their app, we are now shopping for a new carrier. We will "NOT", use cricket for anymore phone service, and I do recommend the rest of the population to drop their service with them, and run them bankrupt and out of the phone service provider industry.
    The more people to drop them will affect their pocketbook.

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      May 10, 2020

      Cricket Wireless — The worst customer service experience i've had in 28 years of being alive

      I've been through customer service hell with Cricket the last month. I'm not exaggerating when I say thi...

      Cricket WirelessCricket Wireless took money out of my account

      On March 12 th of this year I paid cricketwireless $60.00 towards my cricketwireless service. On March 16th someone within cricketwireless company stold an additional $64.99 off my debit card. I was angry. I told my bank to replace my money back because the transaction was unauthorised. So my bank had froze my account and replaced the money and sent another card...I called you all the same day and told cricketwireless all to stop taking money out of my account without asking me. That's stealing...on March 17th while my account was still froze they took money out of my account again ...even after I told you cricketwireless the first time to stop stealing my money and I frozen my bank account and got another card you all still took money off my card...I reported crickerwireless to the better business bureau and I'm in process to file a small claim... they have 3 days to respond to better business bureau and 30 days to respond to my claims or cricketwireless is going to be paying out more than $60.00

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        Cricket Wirelesscustomer care

        Called customer care today to see how much a bridge payment would be the guy tried telling me that it was $40 and I had to use a credit card I know I don't have to use a credit card and I asked him are you sure I can't buy a refill card and told me no I had to use a credit or debit card why did that guy tell me I had to use a debit or credit card when I've had Cricket for a couple years now I have three phone service through Cricket my son's my daughters and myself and I just went and got a refill card anyways and did it so then I want to why that guy tried getting my credit card information that made me very very uncomfortable and I thinking about switching back to boost mobile

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          Nov 16, 2019

          Cricket Wireless — misinformed on service.

          We are Canadian as we were traveling to come to Florida for the winter we stop in Grove City to upgrade our...

          Nov 14, 2019

          Cricket Wireless — customer service / total disregard of customer presence/ unethical behaviour

          I am writing this letter to inform you of your staff and how it handles it course of business. Earlier today...

          Cricket Wirelessnokia 3.1

          yes my Nokia 3. 1 will not charge anymore I called the warranty department they gave me an RA number told me to take it to UPS I did that and they mailed my phone off and gave me a tracking number and it's been over a week and I tried to call Cricket customer service gave them the tracking number they said nothing pulls up on that record and they don't know where my phone is and I want to know I have proof of delivery

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            Sep 23, 2019

            Cricket Wireless — my wireless cricket phone

            I took my phone to store manager she says I need to file a complaint for my cricket phone. I can't turn my...

            Cricket Wirelessnew account establishment

            Yesterday, 9/5/2019, I tried to purchase a hotspot device and establish a new, separate account from my personal cell phone service account. In the process of filling out the information to establish the account under my business name, the application required my FEIN and Tax Exempt numbers. When I asked why that information was required, the store salesperson didn't know. He called Cricket Wireless to try to find out why it was required and if there was a way to establish the account without inputting that information. I also spoke with the person he contacted and did not receive a satisfactory answer, plus, I could barely understand the person I was speaking with.

            The need for the FEIN and Tax Exempt information needs to be justified and that justification has not been supplied to me. Before I supply that information, I need to know why you are requiring it. I cannot imagine any justifiable reason that information is required to set up the account. There has to be a justifiable business reason to require it and that reason has to be explained to the customer. So far, nobody has been able to supply it.

            Until now, I've had no complaints against Cricket and I have not had any complaints against the sales personnel at the Derby, Kansas store. In fact, the personnel at that store have been very kind and helpful. They have my respect and gratitude for their efforts. Unfortunately, through no fault of their own, they have not been able to help me regarding this issue.

            I hope that this problem can be resolved as I would like to purchase the hotspot device and associate it with an account in my business name. The question is: Are you willing to take this issue seriously and resolve it?

            I hope that this issue can be resolved quickly as I will be needing a hotspot within the next week. I also hope that I will not have to go to another wireless provider to get what I need.

            Can I have a response from you soon?

            Thank you.
            Harold Childress

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              Aug 31, 2019

              Cricket Wireless — sales representative

              Have been a Cricket wireless customer for many years and I have never had any problems with any of the...

              Cricket Wirelesstheir service in general

              Couldn't get the customer service reps to port in #'s then they asked for additional money saying I didnt pay it all. Denied the $30 a $10 a month for 3 months for BYOD. Called me a liar about it. Refuses to refund my money told me to file a dispute with my bank!! One rep even hung up on me and the straight talk representative. Then the last 2 reps I talked to, put me on hold and never came back. Worst customer service ever!! Over 6 hours on the phone for nothing!!! And they still claim I owe $30 for my $100 plan they say that I only paid $70.

              their service in general

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                Cricket Wirelessservice and treatment on complaints not complete

                Cri cket had tower issues over a month ago.. I put in 6 complaints an nothing done so I had to leave.. Returned after 30 days an issue was worse. 4 days now in a row an still not getting service an customer servi e is giving the run around with no options of resolution.
                Too bad attitude,..
                No one takes the complaints further either.. There are 8 now.. Still no resolution/compensation.. Nothing.

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