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Cricket Wireless Customer Service

449 Reviews

Cricket Wireless LLC

575 Morosgo Dr. NE
United States - 30324

Customer Support Phone Numbers

2 0
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun10:00 AM - 10:00 PM

Cricket Wireless Complaints & Reviews

Cricket Wireless / lies and ultimately costing me over 1000.00

Reidmike34 on Sep 16, 2018

I was lied to buy cricket employees to come to cricket, then charged for services I could not access after those lies and a stolen phone which I was told I'd have no deductable with insurance they sold me I find out I did and then when I couldn't afford it due to being a victim of crime...

Cricket Wireless / services!!รท

Annavlad on Sep 12, 2018

A store here in chicago Il at 2300 w chicago ave, chicago il 60622 Customer service at that store is HORRIBLE!!! everytime i contact them they either cuss me out or hang up on me, threatning me. When i go to that store, they either ignore my needs or simply dont even know how to answer. I...

Cricket Wireless / service

spcreese on Sep 10, 2018

Mr. Jordan, My name is Rory Reese. I am new to the area and here in the Zanesville cricket store with my brother in law trying to get new service for my wife and I. Unfortunately this has proven to not be an easy task. The lady working here has been very helpful. However it is the parties I...

Cricket Wireless / service, lack of

reBmaRekraB on Sep 7, 2018

Told I needed to purchase phone in order to change last 4 digits through customer care as agent in store did not have capability to. Was assured that if I used a card I would be reimbursed 100% (cash only reimbursed to $75) and return within 7 days, no questions. Not the case. After 2 hour...

Cricket Wireless 9702700515 / customer service

Jayneallen2004 on Sep 6, 2018

All week every day I called to make sure they wouldn't cut off my service. Lady every time was clear as mud and was rude keeping interrupting me. She made it sound that it be extended til I got paid on 12th. She kept changing date as to when to call in date. She was clear as flipping mud...

Cricket Wireless / employee

Nickie Robinson McKay on Aug 31, 2018

Employee was rude to customers when store got busy. He became very aggitated. Obe customer was trying to have his son removed from his account and put onto his own plan. Employee kept stating he didn't have time for this due to it being a holiday weekend and they were busy. Customer wa...

Cricket Wireless / nokia cellphone

Jackie Ellis on Aug 24, 2018

Place a order online August 6, 2018 my order was cancelled August 7, 2018 no reason why I got a email saying I would receive my refund within 1 to 3 business which has turned to over 10 business days I have repeatedly called different take on every end mostly trying to blame the bank upset...

Cricket Wireless / customer service

Upsetcustomer256 on Aug 24, 2018

I came into the store on frankford and Wellington and had the WORST experience of my life the girl was so unprofessional so rude and she was very obnoxious first and for most she had piercings on her face she had a male come in and give her marijuana and she kept bragging about how she...

Cricket Wireless / garbage phone

Mikglu on Aug 21, 2018

I no longer have cricket I went through 8 phones in one year they kept melting yes they got so hot when you opened the back you could see pieces shriveled up they kept sending me the same phone and the same thing happened over and over when you call them you get a call center in a foreign...

Cricket Wireless / cricket services in regards to my bill.

Jeff Ledman on Aug 16, 2018

I currently have a cricket plan which consists of 2 lines of service. I recently used bridge pay with my acct. The deadline to pay the balance was yesterday. When I called in today to pay my bill and have my second line cancelled I was informed that I can't cancel the second line and just...

Cricket Wireless / refer a friend credit

Maria Lerma on Aug 15, 2018

I have been referring friends since the start of my service with Cricket which was since 2017. To continue with my service and continue to refer my friends and family I need my three referral credits that Cricket owes me. I referred my Sister Lourdes Sanchez phone # 928-287-9803 also my...

Cricket Wireless / cellular service

Christopher Bellegia on Aug 15, 2018

Obtained new cellular service with a transfer from straight talk. Purchased new LG Stylo 3 with accessories. Same day was unable to obtain more than 1 bar of service area within 2 miles of the purchasing store. Unable to obtain cellular service for calls or texts. No data service at...

Cricket Wireless / your employees

Aaron D Barnett on Aug 12, 2018

I live in Provo Utah and I went to my closest Cricket store which it said online they were open noon to 6 p.m. today on Sunday I showed up there to find out and it was 15 minutes to close but they're not open on Sunday to begin with I get ahold of the next closest store that is open and...

Cricket Wireless / employee behavior

Channing C on Aug 8, 2018

I have visited the Cricket location at 2024, 2616 Main St #100, Buffalo, NY 14214 quite a few times and it has REEKED if marijuana smells . The gentleman responsible says he's the manager there and goes by Darryl . I am shocked every time I go in and see his bloodshot red eyes and a...

Cricket Wireless / unethical behaviour

Jperz on Aug 4, 2018

8.4.18 Store:701801 Culebra/1604 Sa Tx. 78254 Unethical Behavior! When in to exchange dead new phone. Was told needed receipt no problem just bring in next morning at 10 a.m., doors did not open till 10:12 a.m. by a manager from another store working there that day, several customers waiting...

Cricket Wireless / service/harassment

KTorres22 on Jul 13, 2018

Disgusted and Tired Of Being Harrassed Over Cricket Bill. On July 13 ( Friday) 2018 I Recieved A Message Saying My Bank Account Was Going To Be Withdrawn 57$ On July 14 (Saturday), But After Being Robbed Of 51$ By Cricket I Found Out Throught The Automated Service That My Account Was Going...

Cricket Wireless / moto g6 cruise ordered online but lost in transit by ups

Gary Elliott on Jul 7, 2018

I ordered a phone from Cricket Wireless which was to be shipped overnight. Two weeks later, I still have not received my order. It was determined that UPS lost the order. Neither UPS nor Cricket Wireless will take accountability to resolve the matter by issuing a refund. The Cricket order...

Cricket Wireless / general customer service and product support

Chrihirvi on Jul 4, 2018

We purchased a Phone for our daughter for her birthday. The phone suddenly went dead within 24 hours. I brought it in, and they made me go home and retrieve a small booklet that we left behind or they wouldn't replace the defective device. They also wouldn't replace the screen protector...

Cricket Wireless / cricket customer service

Ang906 on Jul 3, 2018

I went into the Sheboygan South Side Cricket Wireless and had an agreement to make a bridge payment to last until the 13th I called Cricket customer care and Jose was not able to help us for 2 days until our payday he said he's had multiple complaints with her before we wouldnt of done a...

Cricket Wireless / cell phone

Sha'Reka Randle Nickerson on Jun 30, 2018

Customer support was called yesterday about switching lines and I was told to pay $56.42. I was waiting on my check so I had to wait and call back to pay. Customer support told me to pay this amount before midnight the next day (due date). I called again the next day, I had just put $57 on...