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Cricket Wireless Customer Care Service

Cricket Wireless LLC

575 Morosgo Dr NE
Atlanta
Georgia
United States - 30324

Customer Support Phone Numbers

Phone:
+1 800 274 2538(Support) 2 6
 

Cricket Wireless Complaints & Reviews

Cricket Wireless / service

Ha
Harry Reasinger on May 18, 2017
I have two phones through Cricket with two different phone numbers. One of the phones became damaged so I bought a new phone with a new number and had the old number disconnected. However, Cricket did not disconnect the number and the next day my account was suspended for not paying a $20...

Cricket Wireless / tech support and customer service

Wa
WalterHam on May 12, 2017
I have an iphone6 that was purchased in Japan. When I returned to the U.S. I looked for a carrier and chose Cricket. After a month I found the coverage area not very good for me so I decided to transfer to another carrier. My new carrier contacted Cricket to port the number over. After...

Cricket Wireless / Cricket iPhone 5s

Lo
LorenzoF702 on May 10, 2017
I just recently bought a iPhone 5s from the cricket store in henderson NV on W sunset. When purchasing the phone I saw something that seemed like a crack on the top of the screen. Phone was just BRAND NEW OUT THE CASE. I asked the employee IVAN if it was a crack that I see on the top of...

Cricket Wireless / alcatel phone

Sp
specialk1231 on May 9, 2017
I have had Cricket for 5 years. For 3 years it was beautiful. Then At & t bought them out. You would THINK it would have gotten better but it has gotten worse. Before At&t Cricket had great customer service & I was an appreciated customer who got great upgrades & rewards. Now that I had...

Cricket Wireless / Store

Re
Rebeca1111 on May 9, 2017
I was having trouble with receiving picture messages on my phone so decided to stop at the Empire mall location in Sioux falls. At the cricket Kiosk the rep was sitting on top of her boyfriend kissing and hugging each other. Made me uncomfortable to ask for help but did she responded back...

Cricket Wireless / Customer service and wrongful charging.

Cl
Close to being done on May 6, 2017
I went into the Cricket Store on 05/02/17. I needed to transfer my mothers service from Straightalk to Cricket ASAP seeing as it was supposed to be turned off that night. Since it was my 5th line her plan was free and we ported her number for a free phone. I had to pay the activation...

Cricket Wireless / Customer service (non service)

Om
OmGyeSSS on May 6, 2017
Iv rode down to the local cricket store (on east drive in arbutus maryland) between the hours of 4 pm and 735 pm. The first time there was a handwritten sign that said be back in 20 mins, second time about an hour maybe 2 later another handmade sign... Be back in 15 mins. The last which...

Cricket Wireless / customer service treatment

Ju
Julie Billeter on May 6, 2017
I just received the worst treatment from Melvin, a supervisor in the Cricket Customer Care division. When I paid my monthly balance, I received a text indicating the amount due was paid and my service was reinstated. A day later, my service was suspended again, with no notification, for...

Cricket Wireless / Crickett wireless

Ta
Tamela Black on May 2, 2017
I visited your Cricket wireless store on lockwood and kelly and your manager was rude and non chalant.I bought a device -spent money in your store and it did not work. I bought it back and told yall that it did not work -u gave me another one that did not work. U would not give me my money...

Cricket Wireless / wireless service/customer service

Ty
ty3333 on Apr 29, 2017
I'm came to visit Detroit, MI and I cant use my phone and I been up here for a week and when I called in to customer care nobody seems to care that I have kids back home in Montgomery, AL that I need my phone for. then for the representative to come back to the phone after 30 minute...

Cricket Wireless / Poor customer service and they lied about the payment plan they allow you'

Ja
Jay Phaynes on Apr 26, 2017
Anytime you walk in to a cricket Store and ask about the bridgecrest payment plan I was informed by cricket empolyee I would have two weeks to pay with $50 deposit today' this what happen they lied they took my $50 gave me 7days to pay $82 by 12mid night or I would be charged more money...

Cricket Wireless / cricket store took my deposit, ordered the wrong phone and tried to charge me a fee to pay for their mistake

Ac
ACV1452 on Apr 23, 2017
I ordered an iphone 7 plus from the Cricket Wireless Store located at 2300 W. Chicago Avenue in Chicago, IL on April 6, 2017, because they do not carry the phone in their store. When asked, I told the clerk that I wanted the more expensive iphone 7 plus instead of the regular iphone 7...

Cricket Wireless / Manufacturer warranty

Am
amberslape on Apr 20, 2017
I recently sent in my brand new phone because it all off a sudden quit working unless it was on speaker (2nd phone this happened to) only to get it sent back saying it was damaged and would not be warrantied. According to the letter I received with my phone it said LCD shattered which it...

Cricket Wireless / Employee online harassment of trans person

Lo
Lo Bennett on Apr 19, 2017
Good afternoon, I am writing to make a complaint about an authorized retailer of yours in the Erie, NY area. Earlier this evening, this woman kick started a disgusting verbal assault on a trans woman on Facebook. She then proceeded to taunt that woman regarding a violent sexual assault she...

Cricket Wireless / Customer service

Ch
Chas johnson on Apr 11, 2017
I am a woman with a woman's name on my account customer service allowed a mail to call in and make alterations to my account was shutting my eyes line of service completely off after doing so Cricket did not even send me a text message as they're accustomed to doing with everything that...

Cricket Wireless / Bridge pay/payments

Mi
M.Ignacio on Apr 2, 2017
1. Terrible customer service - uniformed customer servic reps who just argue, cannot complete transactions properly and do not know how to communicate in English. 2. Bridge payment made Friday 3/31 - Service cutoff at midnight with no explanation. Called into the customer service number and...

Cricket Wireless / Prepaid Wireless

Ir
irritatedcustomer2017 on Mar 30, 2017
They are going to actually charge you a fee for paying your bill in store or buying a new phone upgrades/updates etc. anything that requires you to "pay" will be fined an additional 3.00 on top of it per day per transaction unless they run it all up in one transaction. What the employee...

Cricket Wireless / Warranty and replacement of electronic phone device

Ro
Rough304 on Mar 25, 2017
On 09/09/2016 I contacted warranty for my ZTE Max Plus wireless phone for replacement, only half the touch screen was operating. I was to receive an email to return phone to cricket. I didn't receive the email. I called 3 times for and about this inOp phone.. On 3/23/2017 I inquired again...

Cricket Wireless / Mobile services

Dw
DWH416 on Mar 25, 2017
March 25 2017 My numbers: 3476032230 3472765634 9293022667 IMEI numbers have been changed on multiple occassions, subaccount added, and now VOIP autorouting. All evidenced with printouts of account memos showing changes coinciding with dates of modem swaps due to both mobile and personal...

Cricket Wireless / I am complaining about the managers they hire

Ve
Veronica Morillo on Mar 23, 2017
Hello my name is Veronica Morillo I was recently a employee at the cricket store in 6136 Greenbelt Rd, Greenbelt, MD 20770 The store Manager is Justin Jung, I have been working / training for two weeks with them . I had called the store on march 23rd, 2017 to tell the manager I was going...

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