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Cricket Wireless Customer Service

461 Reviews

Cricket Wireless LLC

575 Morosgo Dr. NE
United States - 30324

Customer Support Phone Numbers

3 1
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun10:00 AM - 10:00 PM

Cricket Wireless Complaints & Reviews

Cricket Wireless / portable mini speaker es31 mul

Brett Higginbotham on Nov 1, 2018

On July 25, 2018 I purchased a T & G Bluetooth Portable Speaker. I listened to the speaker for 2 days when it started making a loud clicking noise. July 28, 2018 I boxed it up, found my receipt and went back to the store I purchased it from. I was dissatisfied with the quality of sound and...

Cricket Wireless / customer service

Colleen Etcitty on Oct 27, 2018

Ok so... I go into a location convenient for me and want to make a payment. I get there two people there the lady helps the customers before me, and theres another guy there making popcorn. I stand there patiently, no greets by the way from anyone, still there waiting I finally go to the...

Cricket Wireless / switching

Pissedoffuser5501 on Oct 17, 2018

I called today because I was switching services I was also going to use my cricket phone with the new carrier. But instead I was told I could not use that phone cause I had only recently purchased the phone 5 months ago, and order to use that phone it had to be used with "Cricket"...

Cricket Wireless / the store

Kelseyyyyy on Oct 15, 2018

I went into Cricket Wireless, as i walked in all i could smell was Weed. so overbearing i couldn't stand to be in the store. So i turned around and walked away. i was so excited to switch my family of 4 over to Cricket today. But i will never go back inside the store. Mind you i had my...

Cricket Wireless / maleware installed on two separate phones from cricket

Godsluv on Oct 14, 2018

I purchased an Android phone for cricket wireless had it activated and for the first year worked fine for 11 months the 12 month I had malware installed in my phone going thru nuthin but pure hell trying to solve the problem with my internet service my phone finally ended up locking up on...

Cricket Wireless / unprofessional service

Sharon Klingen on Oct 12, 2018

Today (10-12-18) I received a new phone from your Rhinelander, WI store and along with it, extremely poor customer service. I do not normally make a fuss over these things- but I feel pretty strongly that your Cricket team should know this information. I came to exchange a phone my husband...

Cricket Wireless / cricket wireless services, device issues, billing issues, fraud sales

DGK2018 on Oct 11, 2018

Cricket Wireless at Pittsburgh Mills, 590 Pittsburgh Cir, Tarentum, Pa, 15084 at 724-904-7150 : Sales person Savannah . They gave me incorrect receipt, No change given Stole money from me, Theft Complaint, Gave me defective phone, Put me on wrong data plan, put incorrect address on my...

Cricket Wireless Phone Service / terrible customer service

katiecastro on Oct 10, 2018

I have never in my life been treated like crap, except by cricket. I can get irate over my bill because when my monthly bill is 107 each month and they tell me they are crediting me a whole 10 dollars I expect to see that on my bill before my bill is due. (Beings that I had the issue in...

Cricket Wireless / the handling of customer bills

Paul Rickert on Oct 1, 2018

My name is paul rickert sr. My phone number is 724-813-9620. I have been with cricket for over a year I have never had a complaint my service is great unfortunately I am now unable to work in my account comes due on the 1st fortunately my disability payment comes on the 3rd. I find it very...

Cricket Wireless / hotspot data

Jaee 6urna on Sep 29, 2018

Okay soo my hotspot is really slow and my bill was just paid and i dont understand why its slow because the bill was paid. I would love too kno a answer on why its slow because its shit and the bill just was paid so why is slow i should have high speed hotspot data and i cant down load no...

Cricket Wireless / store in martinsburg wv

Lorraine Van Cott on Sep 22, 2018

I called The store in Martinsburg WV to ask if I could buy extra data at the store instead of on line. The clerk, I think Stephanie is her name, said she didn't know & put me on hold for 7 mins only for her to pick phone up to hang up. She did this 4 more times back to back. Picking up...

Cricket Wireless / service

Nives on Sep 20, 2018

I was lied to now TWICE by a cricket employee saying that I owed $44 2 monthis in a row after thoroughly explaining to them that I do not have a bank account so every month I give my mother the cash to pay my cricket bill. She called cricket to pay over the phone and they told her both...

Cricket Wireless / lies and ultimately costing me over 1000.00

Reidmike34 on Sep 16, 2018

I was lied to buy cricket employees to come to cricket, then charged for services I could not access after those lies and a stolen phone which I was told I'd have no deductable with insurance they sold me I find out I did and then when I couldn't afford it due to being a victim of crime...

Cricket Wireless / services!!รท

Annavlad on Sep 12, 2018

A store here in chicago Il at 2300 w chicago ave, chicago il 60622 Customer service at that store is HORRIBLE!!! everytime i contact them they either cuss me out or hang up on me, threatning me. When i go to that store, they either ignore my needs or simply dont even know how to answer. I...

Cricket Wireless / service

spcreese on Sep 10, 2018

Mr. Jordan, My name is Rory Reese. I am new to the area and here in the Zanesville cricket store with my brother in law trying to get new service for my wife and I. Unfortunately this has proven to not be an easy task. The lady working here has been very helpful. However it is the parties I...

Cricket Wireless / service, lack of

reBmaRekraB on Sep 7, 2018

Told I needed to purchase phone in order to change last 4 digits through customer care as agent in store did not have capability to. Was assured that if I used a card I would be reimbursed 100% (cash only reimbursed to $75) and return within 7 days, no questions. Not the case. After 2 hour...

Cricket Wireless 9702700515 / customer service

Jayneallen2004 on Sep 6, 2018

All week every day I called to make sure they wouldn't cut off my service. Lady every time was clear as mud and was rude keeping interrupting me. She made it sound that it be extended til I got paid on 12th. She kept changing date as to when to call in date. She was clear as flipping mud...

Cricket Wireless / employee

Nickie Robinson McKay on Aug 31, 2018

Employee was rude to customers when store got busy. He became very aggitated. Obe customer was trying to have his son removed from his account and put onto his own plan. Employee kept stating he didn't have time for this due to it being a holiday weekend and they were busy. Customer wa...

Cricket Wireless / nokia cellphone

Jackie Ellis on Aug 24, 2018

Place a order online August 6, 2018 my order was cancelled August 7, 2018 no reason why I got a email saying I would receive my refund within 1 to 3 business which has turned to over 10 business days I have repeatedly called different take on every end mostly trying to blame the bank upset...

Cricket Wireless / customer service

Upsetcustomer256 on Aug 24, 2018

I came into the store on frankford and Wellington and had the WORST experience of my life the girl was so unprofessional so rude and she was very obnoxious first and for most she had piercings on her face she had a male come in and give her marijuana and she kept bragging about how she...