Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Cricket Wireless Logo

Cricket Wireless Customer Care Service

Cricket Wireless LLC

575 Morosgo Dr NE
United States - 30324

Customer Support Phone Numbers

+1 800 274 2538(Support) 7 12

Cricket Wireless Complaints & Reviews

Cricket Wireless / customer service 87 ashland chicago, il

Cherismason1 on Oct 17, 2017
Driving up to this location. Clearly it is well before 7 PM and the doors were locked, the girl saw me standing out there stated we are close, I stated you have 28 minutes she turned the light out on me that's bad business, especially since I've been a customer for over 10 years. Is thi...

Cricket Wireless / webb city mo cricket wireless

Brandy Reynolds on Oct 12, 2017
I would like someone to contact me @ 4173882952 asap. I was terminated and i want my termination paper please. I tried to go to the store and get it but i was told that martin sanchez was gonna send it to me but i still never recieved it. So if i cpuld get it emailed to me @...

Cricket Wireless / there are multiple issues here, a few things with my service and a horrible phone clerk.

DeeJay1435 on Oct 11, 2017
When I open up my personal MyCricket account it shows that I am allowed to use up to 2.5 gigabytes a month, yet it still capped me at 1 gigabyte this month. I also was wondering if there was an explainable reason as to why my data is still being pulled even after I turn of my data and auto...

Cricket Wireless / store at 757 peoria street

Bestie on Sep 29, 2017
This particular store charged me $37.76 for a replacement SIM card. The SIM is supposed to be around $10. They said that the price differs between the stores after they activated my SIM. The same SIM is $10 at another store which is not fair. They cannot decide on whatever price they want...

Cricket Wireless / employees

E_rodriguez on Sep 26, 2017
I have came into the Pflugerville store on 1552 FM 685 a handful of times to browse because I have been debating on getting a couple lines with y'all and also to see what kind of deals and offers y'all have. All 3 time I have have came to y'alls store the young ladies were very nice and...

Cricket Wireless / wireless service procedure

Biggjayy1298 on Sep 24, 2017
I have been with cricket wireless since January 2016, no issues until today, 21 September 2017 when this wireless provider suspended my account without hesitation and warning . I always pay my bills on time plus I am enrolled with auto pay. I spoke to customer service for 50 mins to...

Cricket Wireless / late fees

Antoinette Ross on Sep 24, 2017
Your late fees were never disclosed when I purchased your service less than 3 months ago. I will be switching my service back to Metropcs before your next billing cycle and I suggest you explain your ridiculous fees to future customers. I have a no contract phone how dare you charge me a...

Cricket Wireless / cricket and the warranty department

Tito89colon on Sep 22, 2017
Apparently no one has the same information in there system. Everyone is so quick to quick you some excuse or a lie just to shut you up. Cricket transfers me to warranty. Warranty transfers me to insurance and insurance transfer me to cricket and again back to insurance. I've talked to 30...

Cricket Wireless / insurance and warranty

Tia92 on Sep 19, 2017
I have a ZTE Grand X that stopped working due to no fault of mine. It started with the apps on the phone malfunctioning, I tried to restart it it was stuck on the white ZTE start screen for hours. When it finally came back on it came to an Android logo screen with the options to reboot...

Cricket Wireless / customer service

Amxndaaa on Sep 14, 2017
I've been a customer since December 2016. My service is good, phones are decent although for loyal customers we should have deals like new customers. Anyways, I've had problems with phones, but have gotten sent refurbished ones. My complaint is the customer service for their 800 line...

Cricket Wireless / I'm got ripped off by cricket

Alfredo delapaz on Sep 6, 2017
I got rip off by cricket I payed for my phone $63 dollars I need my phone because I'm sick from my liver and I got two more phone on the 4 for my two girls I add two more line and they turn off my phone the next day after I payed for two phone and two line the manger told me it was going...

Cricket Wireless / unwilling to unlock my phone

Aggiemom10 on Sep 6, 2017
I purchased a used iPhone SE and have all of the original packaging. The woman I bought it from failed to disclose that it had previously been used on Cricket. I asked if it was AT&T compatible and it is. However, because she used it on Cricket and then switched to a different phone on...

Cricket Wireless / misinformed / unprofessional

josh_aesch on Sep 5, 2017
Hello, I was very unhappy with my visit today. You told me I could get 4 lines of unlimited high speed data for $120.00 on Saturday when I came in. I told you I would be back Today with my wife and kids to switch carriers. My wife drove an hour one way to come meet me at my work to come to...

Cricket Wireless / my iphone 6!

MistyJ2017 on Sep 4, 2017
I have owned my iPhone 6 since october 2014, in October 2016 I switched to cricket, bringing my own phone && number. All was well! In May 2017 my ex took my phone && would not give it back. I called cricket asked them to suspend my line of service so I could go get a different phone. She...

Cricket Wireless / customer service dept

Jtm2788 on Sep 1, 2017
On sept 1st I had multiple issues with supervisors i was hung up on by one manager of operations. ( junior id# 11439). I called back and was talking to another supervisor ( Caroline) and she told me something completely different from the first 2 supervisors and when asked for her id# she...

Cricket Wireless / zte sonata 3

Mariella Simmons on Aug 30, 2017
Several of my contacts can't call me. They're getting error message "person you're trying to reach is not receiving calls at this time". More than one person is getting that message. Recently my daughter who lives out of town was in a car accident and she kept getting that message when...

Cricket Wireless / employee

EPK1 on Aug 28, 2017
I've been a Cricket customer for several years. We don't have a lot of use for all the fancy add-on stuff, just basic phone usage for the family. Started at GameStop and have done upgrades at the local (Woodstock, GA) store. No problems. Until tonight. Went to the Cricket store to buy a...

Cricket Wireless / store manager

mskey on Aug 26, 2017
I had bad experience with the Cricket store in Grinnell Iowa. I was very upset with the service because I was not aware that if your phone didn't work with there prepaid plan you could not get your money back. The store manager said it was there policy but it was not posted any where in...

Cricket Wireless / poor sales experience and no customer service

Christine Scherzinger on Aug 24, 2017
This is letter I have been unable to send to cricket after hours of effort (Specific transaction codes redacted): To: customer service Please refer this message to someone who actually has the authority to correct my problems! I do not wish to be contacted by someone who must read...

Cricket Wireless / bait and switch

Trudy29485 on Aug 23, 2017
A phone on my account was destroyed by two separate Cricket Reps... when we attempted to upgrade we were insulted by the arrogant little twit who informed us "we, do not sell the cheap phones.. only the $100 and up phones" we pointed out they had the $20-$50 phones on display... I spoke...

Contact Us

Reply to