Boost Mobile
reviews and complaints

Went to renew my prepaid phone service like I have for the past 10 years and boost Mobile decided to charge me twice I immediately called them and asked them for the second charge to be refunded back to my card and they assured me that it would be immediately a week went by and I noticed that I had not received it back to my card and I haven't received an SMS message stating that it had been approved so I called them again they assured me that they would have it taken care of another week went by still no refund on my card then they said they have to send me a check because my bank declined the transaction for them to put back on my card which was obviously not true I've had the same card for years another week goes by no check in the mail so I contact him again of course I got the same old lies I always have 10 years of service and this is how they treat people all they have to do is put it back on my card going on a 4 weeks now and still no refund

We opened a new account, purchasing the phone outright. We requested an unlocked phone.

After purchase, we discovered that we have very poor signal, the majority of the time, no signal. We moved to AT&T only to discover that the phone we have is locked for 12 months.

To have good phone coverage, I now need to buy a new phone, which we can not afford.

False advertising "no contracts" accompanied by misinformation from the Boost sales rep.

Since Boost has been taken over, they are purposefully interrupting services so that certain cell phone plans that T-mobile does not offer, gets eliminated because they do not want to honor or continue the plans started under Boost Mobile. They want to get customers SO fed up, that they discontinue Boost's service and take the trash options they are currently offering!
Since the "takeover", apps don't load-they start loading and then error message of "Unfortunately this app has stopped", texts are sent/received hours later, customer service has been less than subpar, however, they take your payments and do not provide the service you are paying for. When asked for reimbursement for their crappy service, the reps say, "Sure! No problem!" After waiting for 20 minutes, you either get hung up on, or rep comes back with, "Oh, I'm sorry! Our system will not allow for the $10 credit on the account." Of course, bill has been paid in full for the month and you are 2 days into you plan and phone doesn't do anything. Their excuse? You need to update your phone-which is not free, but nothing is said about this when the payment is made. Why would anyone want to "Upgrade" without being sure that your service is not still trash? Never had any of these issues when it was actually Boost Mobile. T-mobile sucked years ago and obviously have continued this throughout the years. If our services were not going to work, how do you justify taking people's money without these issues even being a conversation? Our service should not be at 20% when you have taken 100% of our money? Would they accept 20% of our monthly payment, and give us out monthly service? There are no towers down. They train the reps to say such stupidness because it will usually shut the customer down. I know quite a few people with the same exact phone that I have, different carrier, and they do not require an "update" nor are they receiving crappy service! Talk about monopolizing! Haha... the American way it seems! How sad. If you are going to be a monopoly, at least be good!

I have been a Boost customer for 6 years. I have a family plan that includes 5 lines. I have enjoyed your service and have recommended it to all of my friends. Later even my daughter became a customer. We all started out using the LG K-30.

Unfortunately, around 6 months ago, my wife and I decided to get newer phones. We purchased 2 Motorola Power G phones. Soon we noticed that we had 0 bars of signal in our home. I have called customer service multiple times, requested a rep to visit me at a local dealer, and even called Motorola for help. I have never had a rep respond to my complaint. Apparently, there was a change to new cell towers. The present ones seem to place me out of range.

I cannot continue to miss phone calls and texts from family, friends and work. My mother presently is dealing with Cancer and I am a full time Minister. I need to be available to family and friends. Presently I am using my mother-in-laws phone at home. She lives with us now and still has the first phone we received, the LG K-30, and ironically, that archaic phone still has a perfect signal like I used to have. Unfortunately, we are receiving notices that if she doesn't purchase a new phone soon she will lose service completely. When that happens, I will be dead in the water, and have no way to make a phone call or send a text from my house. I cannot continue to have to step outside at night or in the cold or the rain to make phone calls on my home.

I request that either you resolve the service issue or unlock all of our phones so that we may move to a provider who can provide us with better satisfactory service.

Telephone stopped working 10/21/2021 with message: "No mobile network" Boost local office states: due to 5G network that's why it stopped and get a new sim card. Sim card entered and phone message: "To make a call in the US and Canada money is needed" Go back to local Boost store and new sim card entered. Phone does not send/receive calls. Store rep goes through troubleshooting for 2 hours and finally factory resets--still not sending/receiving calls. Rep is told Boost will call me in 24 hours (should be same day--they are backed-up). No calls no change. Call Boost 11/4/21 at 5:19pm speak with rep named Peter given ticket #I2156519741 and told to check in 24 hours. Call 11/5/2021 at 6:24pm EST rep does not know and forwards to a supervisor. I wait on phone one hour. Supervisor comes on and states they do not have ticket numbers like that and I will have to go through troubleshooting again. I said "no" check notes written in the system--they should be there and I want to speak with his supervisor. He hangs up on me.

I have two phones with Boost One of them is stuck on firmware updates. I called LG and was told I had to send it in for repairs. They said my carrier could provide a loaner phone. So I called Boost and was told they would not provide a loner phone. I just paid my monthly bill So I asked for a refund if They could not provide the service
I was told by a supervisor there was nothing they could do
So I asked for his supervisor and was told he was the last stop
He refused to let me speak to his supervisor and would only give me his first name Joel He also refused to give me a employee number

I was told I need to place a 5G sim card in my phone or it will not have service anymore. I go to a boost store purchase the sim card in my phone (Galaxy s9+) the phone has not worked. That was Oct 22nd and its now Oct 30th.

In the store I wait for 30 minutes then they say someone will call back in one or two hours. Four hours go by no call back so I call boost mobile. They check the IMEI #, asked for the the ICDI which is not available then explain someone will call back in 24 hours. No call back.

I call again the next day they do the same check again and this time explain it has been escalated some one will call back in 48 hours. 48 hours go by, again no call back. I call again, they do the same check have me take the SIM out power off phone, no results. Finally I get to a supervisor. This supervisor tells me he's not sure if a replacement will be sent and he can offer three months free service. I refuse because buying another phone will cost more than free service and its not free service I want. I want my phone to work or a replacement. He tells me someone will call back but as usual no call back comes.

I call again after a couple more days get a run around, hung up pn, blind transferred and finally a supervisor informs me yesterday (the 29th) the phone is not compatible and they will not send another phone.

I then ask for what was offered to me and they refuse. I have to buy a phone and also pay for service that I was not able to use. During this whole process, I have been lied to, hung up on six times and blindly transferred to samsung (who explained there was nothing they can do for me) and placed on hold over an hour multiple times.

The only thing I am requesting now is the accommodation of two or three months service which again was offeted to me, since I have to purchase another phone.

I bought a new Iphone ES on 10/13/2021 because Boost Mobile told me I needed to upgrade. $250.00. About a week later they sent me a promo code for a new phone for 20% off, or about $50.00 When I asked if I could apply this coupon to the new phone I had just purchased, they said NO.

I believe this is most unfair, because I had just purchased the phone and the coupon said it was good for the month of October 30, 2021

I paid $279.99 for a phone that I was told I was paying $199.99 for. When I asked about the price I was told that I need to pay cash for the phone in order to get it for that price. I was told they didn't except credit cards so I had to do boostup which meant I couldn't get the phone for the $199.99 price. The problem is that they used my credit card to pay the down payment and taxes due on the phone. I feel that I was cheated out of $80 and I have a problem with that. I went back to the store and was told the manager over the supervisor there wouldn't be back until the weekend which means my return date is up before I can try to solve the problem. Can somebody please help me. I bought the phone 9/20/21. My name is Crystal Williams and my number is [protected]. I have called the [protected] number and was pretty much told Too Bad! I talked to a rep named Angel and 2 supervisors named Mau and Lily. The worker at the store I bought the phone is named Rob.

I signed up for your cellular service due to my cell phone screen being cracked and it being too expensive to repair. I signed up at the Picayune Store at 700 Highway 43 N on 9/10/2021at 2:59pm CST in Picayune, Ms 39466. My transaction number is 756837. It came with a "free" Samsung Galaxy A32 phone in which my information was imported from Spectrum mobile my previous carrier by Shane.

I went home and texted my cousin that I got a new phone. That text went through. I was able to use the phone for the internet as I had connected to my WiFi.

The next morning I tried to text the same cousin and met with negative results. I was checking to see if her power was still on from the hurricane. I got an error message saying I was not on Network. I tried several times with the same results. I moved to other rooms to try and call her and had no signal.

A while later my neighbor, who lives across the street came over and said she was calling me and came over to check on me. I never got a call. I called and texted my sister. Same thing. This went on all morning. I finally was able to get my sister and she said she sent me multiple texts that I didn't answer. (I didn't get them.)

Around 11:00am I went back to the same Boost store and explained that my house does not get reception and I wanted a refund. The clerk called her supervisor Shane who was at another store. She put him on speaker so I could hear his response. He loudly asked if it was the phone he sold yesterday. He was the one who sold me the the phone and plan. He said he would not refund any money to me because he imported my information on the phone. He said it was a free phone and I was in network according to your map. It had been less than 24hrs. The "free" phone is useless to me as it can't be used anywhere but Boost. I want you to take it back. I don't need a phone sitting in a drawer useless. I want a refund for the money I paid on your plan and the ability to take my number with me (they said I had to wait a year) so I can move on to another company whose reception I will get consistently in my house.

I have been unsuccessful in getting through to your customer service number to obtain my account number so I can change carriers. Please provide that in your follow-up correspondence.

I hope we can come to some resolution for this matter.

Johanna Gremillion
1012 Stemwood Dr
Picayune, MS 39466
[protected]@att.net
[protected]

Boost Mobile texted my PIN number to me without my request about 5/29/21, I contacted customer service to inform them that I thought something was wrong but I was assured that all was well it was a glitch in the system and it would be fixed. On 6/1/21 I tried to make a call and got a recording that I had to purchase a card in order to place the call this was the same day that my monthly payment was deducted from my credit card. I had to go to a Boost Mobile store nearby to call customer service. After about 2 hours with them going from person to person each asking for my PIN number obviously whoever hacked into my account changed the number. I was told that my account was canceled and my phone number was ported to another company. After many phone calls I was told that they would investigate the matter but I had to get a police report, I sent them the report then there was no response. I called and was told that another carrier was trying to steal Boost Mobile customers and I should send a copy of my drivers license, I did, again no response. I have had this phone number for over 20 years the loss has been immeasurable.

Yes I went to your mobile store in st. albans wv I can't get service now since they put the new sim card in my phone so I purchased a new phone and I thought I was getting the Moto g stylus 5g since you changed to 5g I need a 5g phone well I get home and I still can't get service unless I go outside and then I find out the guy sold me a 4g phone I cant go outside every time to use the phone I'm 65 with health issues I need a phone I can depend on so I take the phone back 3days later and the girl working was really rude and wouldn't exchange the phone for the 5g phone I'm buying this phone on payments so I need to know where to send the phone because I will not pay for a phone that I can't use and the girl working today at your store didnt give me my receipt back I've put a lock on my debit card because like I said I will not pay for a phone I can't use the guy knew I needed a 5g phone and he sells me a 4g so I'm letting you know I'm not paying for this phone so where do I send it I'm also filing a complaint with the better business Bureau my phone number is [protected]

Bought a new phone from Boost Mobile, swapped service using the same plan, now I have no service to either phone. Have spent hours on the chat line trying to resolve the issue with no results, two trips to their store which yielded no results, four calls to their help line resulted in a lot of promises to resolve the issue, a promise that they would call back in 24-48 hours, none of which ever happened. I have not had service for 25 days and counting, they will not allow me to return the phone nor will they unlock it, they have threatened to confiscate the money in my account
($208) even though they are not providing any service for the phone I bought from them. Have had service through Sprint for over 14 years, was forced to migrate to Boost several years ago, this is how they treat their long term customers.

My husband and myself are in the UK and unable to get back to the USA as we are banned from entering the country because of the pandemic Our cell phones are in the USA and have been for over a year. We are unable to block unsolicited calls and they were chipping away at our account balance so I did a webchat and they blocked both our phones. I tried to access our accounts today and could not so I called from the UK only to be told we've lost our numbers and our account balances which is nearly $300 which we can I'll afford. I called twice and was cut off both times. I would like to be either reimbursed for the money on the accounts or have the accounts reinstated. My email address is [protected]@msn.com

Seems like Boost Mobile is pulling a scam on us.

My change of language was not "accidental, " but just happened.

By using these useless menu options that don't go anywhere and don't acknowledge a press of number "1" (for yes), or voiced "yes" (which I tried many, many times), the menu in my case kept asking me to verify my name with 1/yes. Their shoddy service didn't acknowledge anything I did. So, it kept me on the line to waste more of my time and money--in my case, pay by the minute.

Now my account is being slowly depleted since I can't even get through (I truly suspect on purpose) their Spanish menu to English, which I never changed in the first place.

Finally, it begs the question: If I can't change Spanish to English, how was I able to change it from English to Spanish?

I believe Boost Mobile also pulled another scam with my mom's phone that had the same pay-as-you-go service (pay by the minute) plan. There was a time when she started getting a few junk text messages a day. This continued for almost a couple of months. Prior to that, it was unusual that she would get one or two per week. Too coincidental, and too unusual. We dumped this garbage service shortly thereafter I talked to customer "service." What a joke.

Even though we never answered the junk texts, she was billed. Her account was being nickled-and-dimed even though all the activity was on the other end.

As for myself, I only use this pos service for text and occasional calls. My other smart phone service is with another provider that I pay slightly over $20 for unlimited air time. Their customer service and call quality is excellent. So, just like my mom's phone, I'm ready to dump Boost.

I'll never sign up with this pathetic company for any service again.

My name is Sherrie Johnson my address is 1036 Ardmore circle, Lynchburg, Va 24501. I was a boostmobile customer for a number of years. I think that should have meant something to boost. I purchased a New Samsung A21 from boostmobile.com. When I received the phone I tried to activate it. But it would not connect to my home wifi. After a number of tries and had to scan the number off my Wifi box and the phone connected up. But when I tried to use the phone the caller could not hear me nor could I hear them. The call would keep going in and out the calls kept dropping. I called Boostmobile and I chatted on a number of times trying to get the issue with the phone resolved. I went through all the steps I was told to do and the phone still did not work But to no avail. I went into 2 store in my area. This issue went on for 2 weeks so I was not able to talk on my phone at all. I was told to ship the phone back I was told that I could do without the phones for a week. that's not good customer service. the QR CODE number is SMIM1Z54V84A8431504706. TK# [protected] The ID number for the A21 is SM-A2154ZKNBST I shipped the phone off 04/12/2021 to the repair center. Since I could not use the A21 I had to leave boost and go to a new carrier on 04/09/2021 so I could have a phone. I still have 2 lines on my account But they will be leaving on the 4th of May. because of such poor customer service I would not recommend boost to no one. Since I had to leave boostmobile I would like a full refund of my money I can no longer use the phone Due to the fact I had to get a NEW PHONE . I don't have my order number handy, I'm hoping you can locate me through the numbers I provided above. PLEASE FEEL FREE TO CALL [protected] OR EMAIL ME AT [protected]@yahoo.com. Thank you for your timely response. Sherrie Johnson

A Boost mobile customer had fraudulently used my name and email address to open boost mobile accounts and occur costs the phone numbers are below. I have spent several hours on the telephone with boost but I was told there was nothing they could do and they would not connect me to the fraud department, If in fact boost mobile does have a fraud department.
I also tried online chat but you cannot chat with boost mobile because you have to have an account to sign in and I'm not even a boost mobile customer I am just being defrauded by someone for whatever their nefarious purposes are.

Phone Number: [protected]
Phone Number: [protected]

What does a person have to do file police reports and contact the FTC

I have been a boos t mobile customer for almost four (4) years and today, my voicemail/mailbox has been inactivated and I still have not been given a reason as to why this has occurred...

The manager of one of your stores is my husband's ex and she is using her position to go through all our privacy and phones. She has talked about my husband and I to coworkers that tell me when I go pay my bill. She tells us both she can see and read and hear anything we do on our phones. It has become pure harassment. She was previously fired from a position in a nursing home for stealing pain medication and her being able to access my family and my accounts makes us very uncomfortable. If this hadn't continued since August I would have never complained. Please help!

On December 25, 2020, I received a New Phone which is a Cool Pad for a Christmas Present. In fact, I call Boost Mobile Customer Service in regard to transferring my number from my old phone which is a Wiko Ride #2 which I purchase the phone on September 25, 2020, along with insurance. Mostly importantly, I call Boost Mobile Customer with respect on transferring my phone number to the new phone as a matter of fact they incorrectly did it however as of today I have no phone service at all. As a matter of fact, I requested Customer Service and Tech Supporter to transfer my phone number back to my old phone they informed me that they can not due to my number not in the system.