Boost Mobile review: Sales person

I went in to buy a new phone. Went from $35.00 per month to $50.00. i asked if that included the taxes. The women said yes. The next day the phone didn't work and after calling support i was told i owed an additional $28.46. When questioning this they stated it was for insurance and auto pay. Neither did i request. Going back to the store the next day the same women insisted i try it for a month. Ten minutes of arguing she switched it back to my phone and charged me for a new sim card