Boost Mobile

I wanna start with saying I do like their service, it's a great price and they don't price gouge. But sometimes things go wrong with mobile services, and every time anything has gone wrong, I've (very politely) reached out to Boost Customer Service to ask for a solution. Normally they'll start with something like "Okay, I am pulling up your account so that I can look for solutions to your problem that can be solved by my looking into your account, so I would just like to confirm that you need a solution to your problem with your account so that I can start looking for solutions and by pulling up your account I should be able to see the problem and look for the solution to the problem with your account to further the progress of finding solutions." Every sentence is just "filler" - I got stuck in a call like this with an agent for 40 minutes where he was just BS'ing and filling time. The issue was, I have two phones (one for me and one for my daughter) on a single plan, and I got a text message saying I had gone over on my data. I needed to know if it was my phone that went over, or my daughter's so we could adjust how she uses data. For 40 minutes I explained this again and again and each time the solution was to put me on hold, come back, and tell me that he was looking for a solution. I asked if he had my account pulled up and could simply check data usage - he wouldn't answer. Just kept saying things like, "I understand that you want to know which line used the data, and I understand that you would like a solution in knowing how the data was spent" And I kept saying No, I just want to know which phone went over for data usage. He kept putting me on hold. Would come back and say he was still looking into it. 40 minutes later he says "You can look in the app and see your data usage" I said I know this, but it doesn't show which line. It just shows all data as one line. He then said that I could use that to determine how much data was used. Right, I know that. I can see how much data was used. I needed to know, again, which phone used the data. I know when I was with Verizon they'd simply tell me in less than a minute. He said "There is data being used by both phones and the data from your daughters phone is part of your plan." At the end I asked, "You can't actually see my account data usage on your end, can you? Nowhere in my account is there a screen that shows data usage for both lines? It's not on a screen in front of you?" and he said, "No. But I am very happy to help you and I do understand that you would like a solution to..." and I said "Why couldn't you just tell me that 40 minutes ago?" I called again today with a new issue, but knew full well that Boost CS wasn't going to be able to help me but I had the time so I figured I'd try. My daughter's line is not receiving text messages today. Her messages are sending, but none are being received. I called and was transferred a few times, waiting to get to someone who would tell. Me that they can't help. Sure enough, the same issue as before. Just beating around the bush for 10 minutes saying that they are here to help in about 400 different ways. The same sentence repeated in different orders so it seems like they're having an actual conversation with the customer. The last person I was transferred to said "She would be happy to help me with the issue and will be solving my issue today and is here to help me find a solution to my problem." lol okay - so I give her my information and tell her "I told the last person I was speaking with that I do not have my daughter's phone on me to troubleshoot, and he said you would be able to see what the issue is and fix it anyway." The girl said, "I'm so sorry about that you've had problems with the service. I'll be happy to help you troubleshoot without the phone. Can you look at her phone and tell me..." and I said "I don't have her phone on me" and she said "Oh I'm so sorry that you don't have her phone on you (why would you be sorry about that?), i can help you troubleshoot this without the phone and we can find a solution to your problem. I'm going to give you some steps to take once you have her phone" I'm like "Since I don't have her phone on me, can you just email me the steps?" She says "No. We do not have access to emailing you" WTF lol okay. And I said "I can just tell you my email address now, or you can look at it if my account is pulled up on your screen, and simply write me the steps to use later when I do have my daughter's phone" and she started the long winded "I'm so sorry that we cannot email you but we can solve the problem of your issue if you have her phone on you and any further issues that we can solve we will solve so that you are happy with your service." So yeah. Never solved anything, just spoke in circles and nonsense sentences about how they were there to help people. I've never had a phone call that ended with "Oh, that's exactly what I needed!" but instead they will keep you on the line to tell you how much they love solving problems for hours if you let them lmao if they like it so much, you'd think they'd know how to solve one by now.

I paid my bill early due to low data; I was told that there is nothing that can be

done to assist me until the payment cycle is over. As I explained I have to work using my phone and I must have data usage to be able to do it. I then asked that he apply the amount I had paid to add data to my existing service so that I could use my data and he replied that he could not.

The Resolution Specialist told me that there was nothing to be done, he also told me that there was no one else that could help me and refused to give me any information for supervisors or the corporate office and how to enter a customer complaint. I have been a customer for years and I had always spoke highly of the service however, with this I will be forced to discontinue my service and find a more accommodating service provider.

I believe that customer service is valuable and that unbendable rules are an ridiculous expectation that all things can be resolved in the same manner.

Date: 2/22/2024

Time: approx: 8:15am

Delray Beach January 15 2024

On June 2022 I did order an Apple IPhone 11 from boostmobile.com in amount of $199.99 plus activation fees and taxes in total $248.49, which was paid with my Citibank Mastercard Debit Card .

At the time of ordering their web site wasn’t give the option to fill their order page for residential and shipping address so the only option was to put the residential address ( Hollywood Fl 33020) and have call the costumer service manager which I did ..

I did explain the situation also requested that to NOT DELIVER the package to residential address cause we don’t receive mail or delivery doing that we are traveling very often ..

Manager ensure me that will not doing so and follow my request and agree to deliver the package to the address I did provide to him for shipping as : 2512 North Federal Highway suite 101 Delray Beach Fl 33483 ..

The package never arrived, more than dozen time contact the Boostmobile costumer service manager but not positive result was outcome..

As I never get the package I did call costumer service again requesting to cancel my order and credit my $248.49 back in my my bank account .

As time passes I receive additional $50.00 service bill from Boostmobile , yer the money owe me tops a total of $298.49 , money that Boostmobile refuse to credit on my bank account no matter how many times I did requested it ..

I was turning to my Citibank for help but they credited $ 248.49 ( $ 50.00 bill was not ) , but after a few weeks they withdrew the credit back from my account claiming that UPS was delivered the package on the porch in Hollywood..

First we don’t have porch , the onli step to the enter door of the house is about 12 feet from the sidewalk where anyone pass by can graves it , especially that in the last year the property neighborhood become porch stilling crime hot spots ..

Boostmobile know where their device are , can have its location in no time but don’t do nothing about ..

Second the Boostmobile copy of delivery provided to Citibank Fraud Department isn’t accurate, don’t show my residential address..

I did the best I can to recover my money but I couldn’t do it ..

I didn’t have chance to handle this matter earlier as I did have heart inflammation and other illness Covid 19 Pfizer vaccine complications.

As a today date Boostmobile owe me total $298.49 and I ask you to help me ..

Thank you very much for your time ..

Sincerely Viorel Berar

July 31, 2023, I went to 5637 West Washington St., Indianapolis, Indiana.

I took the phone back on Aug. 3, 2023. I did not like it. They took the A23 Galaxy and then ran me out of the store, speaking in a different language. I tried to file a police report, but they gave me no receipt. Now, the FCC has been notified. The BBB can't help, and the FCC said I would get a call resolving this matter of $166.19. About me... I'm a 62-year-old man on disability. I get one check a month. I was easy pickings for them. They think they can do it again!

I will go higher up.

They told my bank that it was after 30 days, which is not true.

That is all the info I got from the bank.

It's been very ruff with trying to get someone in customers services to understand my husband and I were lied to us were told that we had the best service in our area, so we hooked up 1 I phone 15 and 1 I phone 15 plus we were told if we decided to cancel at any time there would be no problem. I wasn't able to connect phone due to my sickness. So, when we did try and connect, we had a terrible time our cell phone was dropping their calls. so, when we did connect after 2 days our service was horrible during and call talking to my sister it dropped call twice as it did my husband while on a business call, he was so unset. We called to disconnect our service. And was told. We could but had to pay for phones. That wasn't what was told to my husband and I when we connected with Boost. Infinite I called customer service. And while talking to customers serve it dropped my call more than once I had to keep calling back my husband and I are on social security, we were told we could return phones if we disconnect with Boost. I was so upset to be told we are having to keep the phones and pay for them please help us we don't have that kind of money and the phones were used 1day. [protected] [protected]@gmail.com please help us. Thank You Cathy Theriot

Your boost one app is a rip off. First of all it goes down from 3 to 7 days at a time when somethings wrong and then nothing is ever compensated for it. You guys have reduced the amount of videos from 20 to 5 a day. Meaning you can only make $.10 a day watching your Excruciating videos. In a lot of cases, you don’t get your login bonus. The wheel you spin, often freezes up, especially if you win a larger amount. I recently went through a situation where I got to my seventh day spin, and it did not give me my 75 coin bonus. You guys used to claim that you could earn free wireless, but I guess greed has got the best of you at this point. If I have to pay my bill each month, I’m gonna get a better service

Hello my name is Keisha,
I went into the Boost Mobile store at 123 Main St
Paterson NJ phone # [protected].
I bought a phone for my father, at the time we were rushing the store was about to close. We were there around 5:40pm and they were closing at 6pm.
I accidently left my wallet at the location.
I called and spoke with the same 2 employees the next morning and they responded, they don't know that someone else could have taken it.
Also, me and my father were they're last customers for the day.
They did say they would have they're district manger review the video and have him call me the next day.
I never received a phone call from the manger.
I work as an EMT my work id and certs, debt cards, cc cards were in the wallet.
I would greatly appreciate you're help in regards to this matter.
My phone number is [protected]
My email is [protected]@gmail.com

On 24th of August this year I purchase a I phone 8 from Boost online.

Customer support completed my order with a $40.00 phone plan. The package would be delivered by UPS. Total cost with phone and phone plan is $113.77.

Boost Mobile [protected] CO

#24941447Q2ET459N2

Posted date 8/24/23

Second transaction for an additional sim card price $10.83

Boost Mobile [protected]

#294941447Q2E145GF6

Posted date 8/24/23

Phone was delivered to my home address after activating I phone which was a refurbish phone by boost the phone was not up to the quality I needed. .

I returned the phone back to boost as instructed paying shipping cost $12.98 on the 28th of August to UPS.

boost fail to return my money for phone plan. All my efforts to resolved this issue with Boost has fail.

Ok, so August 18th around 12:31pm, I went on the Boost Mobile website and tried to buy the iPhone 12 and I thought the payment and my order went through neither one did but Boost still took my money. At First, an agent at boost said my order was still processing then another agent told me it went through and finally the last one told me that my payment failed. I have called Boost multiple times that day and the following week. They keep telling me to contact my bank but my bank already told me that Boost has the hold on the money and needs to release it. I need someone to release my money just so I can buy the phone, i need a new phone because my current phone is glitching out.

Ok I had called in and explained to a lady name Daniella my situation and she was not helpful she refused to work with me and she refused to talk to her supervisor she wanted to argue with me and tell me that she not going to help me and she lied about talking to a supervisor and she is very unprofessional and refused to do anything and she should be fired

To whom this may concern ,

My name is Sherri , I have been a loyal customer for about 10 yrs and i do not appreciate the fact that my payment for my phone services were made on time 08/03/2023 3:13 pm. I waited until the next morning which is Friday 08/04/2023. Upon the morning of 08/04/2023,i made my first call to the customer service number @7:42 am. the call lasted 8 mins and 35seconds. i was told by the agent that i would need to wait at least 2hoirs for my service plan to restart. i followed the directions of the agent and waited the 2 hours. when it had not restarted in that time frame. I called back to speak to another agent for in which she took me thur the steps for troubleshoot my device. None of the things that we tried did not work, she also told me to wait an hour or so and call back if the problem is not resolved .I waited an hour an then called back to get the same info. My phone was never disconnected at all but after i payed my service plan still no internet connection . I missed a day's work because i could not get on the internet. I feel like i should be comped for the inconvenice.

I made a purchase today online and no where in the site would it allow me to change the shipping address from the billing address. I needed my package to goto 469 n orange blossom trail #126 guys! not my old house i no longer live at! This is Order number [protected] Can you guys plz fix this for me?

The package is going to SC and i now live in FL what gives. PLZ HELP

email me at [protected]@gmail.com

I’ve been with boost mobile for over 10 years… I have a family plan unlimited everything.. And now i’ve spoke with several representatives and no resolution. Now i’m out of $40-$50 monthly for extra data! I’m very disappointed with boost mobile! Enough is enough. This is a family plan and I don’t know what else to do. I can’t afford to purchase extra data every month.

I ordered an iphone 11 on June 17 and I still haven't received an email when its going to be shipped. I also paid my phone bill that day and the payment went through right away. The payment for the phone was taken out from the card that was used to purchase the phone. I/m not sure whats going on but I need my phone and being with out one for almost a week is a little frustrating when I would order a replacement phone it was sent within 2 days. I've called customer service several times and I've gotten no where. One person tells me it was cancelled through the credit card company which is not true because the money was already taken out. Another person told me is was still being processed. But for it to take a week is absurd.

On May 30th boost mobile took $47.76 out of my bank account 3 times. When I called to see why this happened the lady said that they dont issue out refunds and the money will be put in a wallet for future purchases and payments. I said I will just speak to my bank and get my money back. The next day I received a text stating that an error on the boost 1 app has cause my payment to be taken out multiple times and a refund will be issued within 7 to 10 business days. My bank had already issued a temporary refund for 2 payments so I was okay. On June 17th my service was cut off and I called boost to see what was going on the csr agent said I had to make a payment because I did a charge back for my payments and I voluntary suspended my line which was a lie and I told her that I paid for my service and I got 2 months refunded back to my account got the 2 extra payments you took from me. On the 20th of June, a reversal was put on my account putting my account in the negative balance and it was from boost mobile taking the 2 extra payments back that was issued by them. I was fine with that as long as my service would be restored. Hence I have called everyday at least 3 times to see what the hold up is and I get the run around by the customer service reps boost mobile has employed. Even the supervisor lied to me and gave me a bogus porter number knowing my number could not be switched. I have had enough of the lies and promises boost mobile has given me to restore my service. I think it's very unfair to be lied to and have my money taken out because of their problems with the app. I have not had any suspension for non payment since I've been with boost. I feel like I am being bullied by them and my phone is payed up but I am told they have to write a ticket to be restored and it's still not on. This is a problem that no consumer should have to go through. I am unreachable from my family and friends because of boost mobile if something was to go wrong I can not be contacted or cannot contact them.

Boost Mobile is the worst company I've ever dealt with, hands down. I had two phones with another carrier that I needed to move somewhere else, so I made the terrible decision of going with Boost Mobile. It took them about three days to get my phones working again after they messed them up, and the second one never worked right. They put the wrong kind of SIM card in it, and it's a known issue that this phone (Alcatel 4052R) can lose all access to contacts if a 5G card is put in instead of 4G. I went back to the store six times, having spent maybe five hours there and driven 240 miles total. They said that's the only card they have and insisted it's working, even though it caused other problems. They were useless and offered no help.

During this several day ordeal, I must have been on the phone over five hours and just as long on chat. Good luck trying to get a human on the line, and then if you do, they will pass you around, and most of them don't seem to care at all. I have already switched to ATT, who has done great, but even trying to move my numbers to ATT, Boost held up the porting of one number so that the ATT employee was on hold with them for an hour or longer, having to call them several times.

After my first phone was finally working, I went to the website and logged in. I felt things would be okay, so I signed up for auto-pay. Later, when things just kept getting worse, I logged in to turn off auto-pay, and guess what? You can turn it on, but you can't turn it off. THEY have to turn it off for you. I wonder if this is even legal.

I paid them over $100 for less than a week of service with all their fees (it was a $15 a month prepaid plan). Since then, I have filed a complaint with the FCC, BBB, and elsewhere, and I want my money back. The store personnel seem untrained, and most don't seem to care a bit. During one visit there, talking to their rep trying to get things right, I suggested I might even picket out front, and someone else waiting in line behind me said, "I'll be right there with you."

PLEASE at least check reviews before losing your money and phone service with this place that should not exist. Phones are important to most people, sometimes it's even life or death. If you've had issues with them, PLEASE submit a complaint to the FCC. It's the only way to stop this! It only takes a minute to do. I will never again, under any circumstances, do business with Boost Mobile or their stores in Salisbury, MD.

I used to be with Virgin Mobile for years and never had any issues until they merged with Boost Mobile in 2020. Recently, I disconnected one of my lines and tried to activate my phone on February 25th. I paid the $10 activation fee and was given a new number. However, it's already March 2nd and my phone still can't make or receive calls. I've spent a lot of time on the phone with Boost Mobile, even speaking to a supervisor, but they can't seem to fix the issue. To make matters worse, they won't give me a refund even though I've asked to be refunded and to have the line disconnected since it's not working.

I've been told that there's an outage, but why would they assign a new number and activate my phone during an outage? Why wasn't I informed ahead of time about this outage and why is it taking so long to fix? At one point, the supervisor claimed that the outage or "enhancement" as she called it, shouldn't affect making and receiving calls. So why isn't it working? When I asked to disconnect the service and be refunded, she told me to hold while she looks into other options to help me. After holding for about 2 minutes, she got back on the phone and told me that a refund cannot be issued because there is usage on the phone. I was shocked by this lie. How can there be usage on the phone when it never worked since activation and I've called Boost Mobile multiple times because the number and phone doesn't work?

Finally, the same supervisor told me that there are no refunds regardless of usage. So why lie in the first place by trying to use false usage as an excuse not to refund my money? Prior to speaking with the supervisor, a representative told me that she would start a case for me to get a refund and that the case would go to the financial department who would decide on the refund. I questioned why the refund couldn't be processed right then like most legitimate companies do. This prompted me to request a supervisor because something about the refund process this person was telling me felt wrong. Well, the supervisor told me that there is no financial department and that the representative gave me false information!

I've had enough of Boost Mobile's lies and terrible customer service. I've already researched and found another wireless company that I'm going to port my number and another active number with Boost Mobile to. I hope the $45 is worth losing multiple monthly payments. Thank goodness there are many other wireless companies with competitive prepaid plans and phones.

I recently had an experience with Boost Mobile that left me feeling frustrated and disappointed. I logged into my account on their website and ordered a phone, thinking it would be a simple process. However, when I called to activate the phone, I was told that I couldn't use it because I had a white sim card and the phone required a black sim card. I was confused and frustrated, as nowhere in the description did it mention this requirement. I asked if they could send me a new sim card, but was told that this would mean getting a new number and a different Boost account. I decided to return the phone, but this is where things got even more complicated.

As many other reviewers have mentioned, the customer service reps at Boost Mobile are not very helpful. They seem to have poor English skills and don't seem to know much about the issues customers are facing. I was put on hold multiple times just to create a return ticket, and after an hour on the phone with the same person, I was told to call back later because they couldn't create the ticket. I asked to speak to a manager and finally got someone who seemed to understand my issue. However, before they could create the ticket, the call mysteriously dropped. I called back and finally got another manager who created the ticket, but the call dropped again. I had to call a third time just to confirm my ticket number and email for the return.

It's been 42 hours since I requested the return label, but I haven't received it yet. I've been a customer of Boost Mobile for about three years, but I've noticed a decline in their service since they bought Virgin Mobile. The company seems to be going downhill, and I wouldn't recommend them to anyone. I only spent $100 on the phone, but I spent 2.5 hours on the phone trying to return it. I'm not even sure if the return will happen at this point. I just wish I could do something with the phone, but I think I'll have to recycle it.

One thing that really bothered me was that Boost Mobile said that white sim cards are for TMobile customers and black sim cards are for AT&T customers. However, I don't see why Boost would care what kind of sim card I have if I'm already a Boost customer. Also, I know for a fact that you can change your number online without getting a new sim card. Boost Mobile seems to be lying about this requirement.

Overall, my experience with Boost Mobile was frustrating and disappointing. I hope they can improve their customer service and be more transparent about their policies in the future.

So, I gotta tell you, my experience with Boost Mobile was not great. I mean, if you're thinking about buying something from them online, just be prepared for some serious headaches. I ordered a phone for 200 bucks, but then changed my mind and tried to cancel the order the next day. But no dice, they wouldn't let me cancel it. Fast forward to a few days later, and I get a call from Boost saying that my phone was delivered. But I never got it! I live in a good neighborhood, so I don't know what happened. Anyway, I called Boost and they opened an "investigation." But then they told me I had to file a police report and send it to them. I asked for the instructions to be sent by email, but they said they couldn't do that. So I had to go through this whole complicated process of filing a police report and sending it to them. And then they told me that if the police wouldn't file a report, they couldn't refund me. What?! I talked to a bunch of different supervisors, and they all gave me different answers. It was a total mess. Finally, I had to go down to the police department and get the chief of police to write a report just so I could get my refund. And the whole time I was on the phone with Boost, they kept verifying my information and typing away. It was like they didn't trust me or something. And get this, I've been a customer for 8 years! I've given them almost 10 grand, and they treated me like this over a 200 dollar phone. So yeah, I'm done with Boost Mobile.