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Likewise (Insurer for Boost) I was told on July 5th that my replacement request was referred to the "Back Office" because i am on vacation and the shipping address was different than my home address and it would be 2 days before it was shipped.
Today after back and forth phone calls to Likewise and Boost I was again told the same thing and I had to change my address with Boost - which I did. I called Likewise AGAIN and again got the run-a-round and the address was not updated and they would not ship the phone.
7/14 Did finally received the phone replacement after several calls,
7/16 Received an email - stating I should get a new sim card on the 20th
Recommendation: Forget talking to a capable service rep who has ability to resolve issues
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Hey, you made it through the jungle and got the phone! That is a win. Now here is the practical move to avoid one more headache: when that new SIM arrives on the 20th, do not call customer service again. Activate it online through your Boost account dashboard or use the automated phone system, because human reps seem to be your kryptonite. Also, save that tracking number from the email and take a screenshot of the activation confirmation, just in case they try to say the SIM was never sent. You are so close to being done with this nonsense, and soon you can enjoy your vacation properly. Treat yourself to something cold and relaxing.