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Sprint Complaints & Reviews

Sprint / account cancellation

Melaniya Miao on Jan 17, 2019

I had Sprint mobile phone service and called to cancel the account in October 2018. The agent whom I talked to told me that the bill on 11/9/2018 would be the very last payment I needed to pay. I paid and assumed that my account had been cancelled. However, I kept receiving bill till...

Sprint / customer care

Alan Leonhardt on Jan 15, 2019

Oct 23, 2018, I changed ownership for 4 cell phones lines to my account with Sprint. My new wife, her mother, her daughter and husband. After going through the change of ownership I called into Customer Care with a few questions. 1 question states were the 4 lines being transferred over...

Sprint / customer service

ahooper on Jan 13, 2019

To whom it may concern, I have been a costumer of Sprint for 6 years. The McArthur mall location in Norfolk, Virginia has greatly disappointed me. I visited this location last night to trade in an old phone and get a new one. I was told to erase my iphone, and then shortly after they...

Sprint / phone bill

Liyah Edwards on Jan 13, 2019

I have called numerous times about unable to use phone and charges that has been applied. January 13, 2019 Supervisor Jane and representative ken who cold transfer me back into the queue without answering any of my questions. There was a time where my daughter was trying to commit suicide...

Sprint / service

Kevin7777 on Jan 5, 2019

Have not had service for over a week with no end in site. Worst customer care ever can't even understand most of them. If you want to lose your cell phone service talk with a sprint rep. Promising 25 monthly plan run because you won't get any help if something goes wrong. Worst experience...

Sprint / edge 7

Santezja Wilson on Jan 4, 2019

sprint has not unlocked my phone yet. I first called 12/21/18 and yet you guys have not unlocked my phone. I have 3 emails showing that the phone was unlocked. Every time I call I get 72 hours. Its been 2 weeks. I'm calling my lawyer. I have spoken to a serida in complaints. Also sent an...

Sprint / poor service in my area

frank sunseri on Dec 31, 2018

I been with sprint over 5 years and the service in my area bad I get one to two bars ad my location I called in to sprint tonight on the phone for over two hours . I wanting to get out of my lease due to poor service in my area. First thing out of the reps mouth I half charge for the 15...

Sprint / wireless customer

UnHappyCustomer0823 on Dec 31, 2018

I have been with Sprint for more than 9 years and rarely call due to the poor customer service and long wait times but due to a 150 charge that was applied to my bill, I had to call. Being on the iPhone forever plan, I get a new iPhone each year this year being no different other than the...

Sprint / billing and agreement

Keshonia Bowser on Dec 15, 2018

I joined Sprint on 11/23/18. I first was talked into taking the 5 lines and told I could return anytime and receive a credit. I returned the phones within 7 days due to the phonnes being poor quality. I kept the 2 iPhone in which I received one for free. I was told, I would receive a...

Sprint / poor customer service

Indii Sonti on Nov 25, 2018

I've paid my account then called customer service to confirm that the payment is done with a reference number and requested to cancel the line and she did so and had given me a reference number I called again after 5 days just to make sure it really was done and I got different information...

Sprint / customer service

Marylee18 on Nov 23, 2018

Due to poor phone service; I have decided to move to another service. I purchase my phone out right and need to have it unlocked. After giving me several customer service reps try to talk me into staying; I finally got through in leaving and want my phone unlocked. The representative... / my service

Dannieg on Nov 20, 2018

I have been a sprint customer for 18+ years and have decided to take my business to Tmobile as soon as my contract expires. I was offered a promotion to add a new line of service in Sept.2018, and sprint would pay the bill for the new line until 1/2020. I agreed to the promotion and...

Sprint / sprint is willing to lose a long-time customer over $200.

Bill17 on Nov 16, 2018

Recently divorced, I paid car insurance and ex paid cell phones. We started separating responsibilities. Once I was told my line was the only line remaining I went in to Sprint and signed an 18 month lease for a new phone (previously no lease, owned my phone). My first bill came and it wa...

Sprint / a complain about a store of employee's fradulant act

**************** on Nov 15, 2018

On Nov 7' 2018 around noon time I went to a local Sprint mobile Corp store to buy a phone. I wanted to change my mobile carrier from another company to Sprint. The store address is 100 Broadway, Elmwood Park, NJ 07407. I asked them if I can keep my current number when I change my current...

Sprint / paying my bill

Derby05 on Nov 13, 2018

I signed up with sprint two months ago. 1st month was great. In the second month I got a new debit card. My auto pay was denied because I forgot to switch cards. I called to fix it and they cant seem to figure out how to fix it. They keep saying the card does not work. The card works fine...

Sprint / unlock device - motorola device

Natasha Newman on Nov 3, 2018

I am a Sprint customer since last year (08/15/2017). When I joined Sprint, I have got 5 lines for 100, 00: 1 - Iphone 7 Rose Gold 32 GB kit (190198072245) 2 - Iphone 7 Rose Gold 32 GB kit (190198072245) 3 - Motorola (MOT1766 BLK KIT) 4 - Motorola (MOT1766 BLK KIT) 5 - Motorola (MOT1766 BLK...

Sprint / customer service

Celeste E on Oct 30, 2018

I have been with sprint for almost 20 year and this last month I have had nothing but terrible customers service to the point where today 10/30 I wasn't allowed to cancel my service they kept transferring me around to four different departments then twice to cancellations where I sat...

Sprint / joe manager at store

Brianna7 on Oct 29, 2018

I have been a loyal customer for 7 years with sprint and Everytime I go into your sprint store off Columbia center Blvd I have the absolute worst service. They are rude disrespectful and don't know how to make a customer happy and help them with what we ask. The only thing they have in...

Sprint Account Number 689941915 / phone bill

Dean Hunter on Oct 29, 2018

Sprint has cut my Phone off not allowing me to receiving any incoming or outgoing calls when I just paid them 618.00 dollars they say that was a payment paid for October bill when I payed my for September before October bill date which is the 27th of every month I lost out on 1200 dollar...

Sprint / sprint work program

Pat55522 on Oct 27, 2018

Sprint send out a sprint work program for footlocker and I ask them to look up program and and the price for unlimted plus first line 45.00 and second line 37.00 can anyone pull up program so we can be on same page they offer a plan that is misleading...