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Sprint Customer Care Service

Sprint Corporation

PO Box 4191
Carol Stream
Illinois
United States - 60197-4191

Customer Support Phone Numbers

Phone:
+1 888 211 4727(Customer Service) 4 5
+1 866 866 7509(Purchases) 0 1
+1 866 275 1411(Orders) 0 2
Work days:
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
Sat24h
Sun24h
 

Sprint Complaints & Reviews

Sprint / Wireless phone

Ma
mary joyce on Apr 28, 2017
Sprint's customer service is so bad and the teller is bery disrepectful. I was calling about my payment arrangement and how to fix my problem about my services and then the first person that I spoke with was being so mean because he can't open my account info because of the wrong pin code...

Sprint / robocall

Gr
Gregory329 on Apr 27, 2017
I received another robo call from (520) 869-4566 a Sprint customer. The robot is calling under the name "Consumer Services" and advertises low interest rate credit solutions. I am on the do not call list but I assume your customer - and probably your organization - don't care about...

Sprint / Customer representative deactivated the wrong number

Re
Reichenbach on Mar 27, 2017
HI My name is Melissa Seaburg, a loyal costumer of Sprint with a five line family plan. I went in this weekend right when the store opened to be pro-active and know stores can be busy. The representative called costumer service do have the live I wanted de-activated unfortunately, he...

Sprint / Free IPAD Promotion

Br
bryantosu on Mar 25, 2017
Upgraded plan May 2016. Were informed that our plan/account eligible for 2 free IPads and only responsible for the data plan. We accepted the offer. For 10 months our payments were consistent with payments agreed upon. In the 11 month, the bill included back payments for the IPads. Sprint...

Sprint / Fraudulent phone account supported by sprint

Ka
Katherine W Ryan on Mar 24, 2017
My wife received a bill from Sprint for over $4, 000 for an acct that we do not have??!! We followed all of the Sprints Fraud guidelines, police report et al and mailed them in as directed. Recently Received a letter from Sprint Fraud Management confirming that it was a fraudulent acct and...

Sprint / Withholding final bill

Mi
Michelle McMacken on Mar 24, 2017
On March 4, 2017 I changed cell phone providers from Sprint to T-Mobile. I made this move because of years and years of extreme dissatisfaction with the customer service Sprint provides along and because their prices are so much more expensive than most carriers. T-Mobile will reimburse me...

Sprint / Bogo promotion... False advertisements...

Vi
Victorv87 on Mar 14, 2017
I being on mobile for a while, decide to switch to sprint for the bogo cut in half promotion... Told them I only want it a line but offer me a free phone for the second line, so I took it... The first bill came more than what it should, second one higher, third month higher... Im on the...

Sprint / Customer service

Vm
vm13 on Mar 11, 2017
I made an appointment to repair my phone using on the sprint web site. I got an email confirming the appointment and the location. When I arrived at the sprint store for my appointment the rep told me I was at the wrong location. I told him I had an email confirming the location and he...

Sprint / False advertising

Ra
Randy Sam on Feb 27, 2017
I have been a verizon customer for fifteen plus years with no problem. We went to the arizona mills mall in tempe az, where the sprint location manager antonio jimenez approached and sold us on a sweet deal, switch over to sprint and we will cut your bill in half and pay off your verizon...

Sprint / Customer service

St
Stephanie Michele on Feb 26, 2017
Since November 2016, I have gone to Sprint store at 2407 S. Congress in Austin Texas to pay in person my monthly phone bill. I am a transgender woman, prior to today, I have not experienced any problems and have felt accepted presenting myself female. I arrived at 12:50, several other...

Sprint / Phone service/unhelpful staff

Jh
Jhellebuyck on Feb 24, 2017
In the last two weeks my phone has been disconnected 10 times with my bills paid. It redirects me to sprint customer service and tells me I have a 0 balance. I have to pay a dollar to speak with somebody. I have been to the sprint three times to figure why my service keeps getting...

Sprint Delivery Richmond, VA / Bad delivery service!!!

Ta
tamiamz on Feb 21, 2017
Ordered a curio cabinet through Wayfair, Sprint delivery called to schedule delivery told they serviced my area daily since they are out of Richmond, VA. Set up date of 14 th of Feb. With four hour window 12-4pm not delivered no call nothing. I had to call them rescheduled again same thing...

Sprint Pcs / Cell phone service/cant return my phone

Ll
LLovely on Feb 10, 2017
I canceled my services because my bill kept going up, I had 2 lines. I have the Cell phones that I was told I needed to return, I stop at a store and was told that I can't return them there, I need to have a return kit sent to me. I then called Sprint for the return package and they told...

Sprint / Service and high bills for cell phone

Xa
xa123 on Feb 9, 2017
my reception has been terrible where I live since day 1 I was sent a router that I cannot use due to phone jack connection. now I'm being billed $140 for not using it or have to return it!! call my local Sprint and hold for 15 minutes no answer then come to sprint and stand there for 10...

Sprint / Cell phone service

Bu
Bud1058 on Feb 9, 2017
Where do I start, we have three cell phones on our plan, which was originally, a two year contract, we paid for our iPhones outright. I called their customer service last October to say that we say an ad for another cell service that was offering the same for cheaper. They said, we just...

Sprint / Unethical behaviour

Js
jsteele_7@msn.com on Feb 7, 2017
I have asked every month that I have been with Sprint that my bill be mailed to me because when I came into your store on 9/6/16 and entered a contract for buy one get one phones. I was told that my bill would be around $110/mth. My bill is around $175/mth. I have asked every mth for the...

Sprint Service at 5634 Harvest Hill / Sprint simply everything 450 plan

Se
SexyLexus1956 on Feb 5, 2017
Sprint service here is the worst thing ever. Can't keep a call going from inside to outside or outside to inside, and data coverage sucks in this area. Even with their stupid repeater in my house it doesn't help. Sprint won't let me out of my contract even though their...

Sprint / Disappointed customer

Ry
Ryan Kummler on Feb 4, 2017
My name is Ryan Kummler. This is in regards to my account: phone number 248-818-9622. Last march(2016) I had a second line on my plan which I had cancelled, or so i thought. Turns out whoever I had spoken with had actually put the second line on stand-by instead. Not having looked at my...

Sprint Pcs / Sales practices

Ro
Roger_t on Feb 2, 2017
Store Sales rep lied and unknowingly to me Sold me a hp tablet with a plan, which I had told him I did not want if a contract was attached to it, He said there was no plan then he went and set up the tablet away from me at desk. When I got the bill I found that I had agreed to deal. He had...

Sprint / Fraud department

Li
Lindsay Bruce on Jan 28, 2017
Alright, I'm done. I've had a problem with fraud on my account since the beginning of October. I've waited, and waited, and waited some more. I got fed up and wrote on Facebook mid-December and Sprint said "oh noes, give us your information and we'll get right on that" and then then they...

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