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Sprint Customer Care Service

Sprint Corporation

PO Box 4191
Carol Stream
United States - 60197-4191

Customer Support Phone Numbers

+1 888 211 4727(Customer Service) 20 31
+1 866 866 7509(Purchases) 0 10
+1 866 275 1411(Orders) 0 9
Work days:

Sprint Complaints & Reviews

Sprint / software malfunction

Petrovna on Jan 14, 2018
As a loyal customer, I sure have received the worst customer service at the Sprint Store (store #524), South Center Plaza/Area. I was referred to this store by a Sprint Agent for my Samsung Galaxy s7 that is having software issues. I replaced the battery on my phone, and the phone die...

Sprint / iphone

shell93 on Jan 14, 2018
Sprint needs to have better customer service! My family and I went to a sprint store to see about getting a upgrade. We found out we was able to upgrade our phone. So through the entire process of getting our information switch from one phone to another we was being pressure to buy...

Sprint / bamboozeled, scammed, robbed

Vicki Gerry on Jan 2, 2018
I switched from Verizon Wireless to Sprint in early December. We went into the Sprint store and 3 different sales people including the manager high pressured us into switching and told us after they ported our numbers over that there is no coverage in the area where we live. They said not...

Sprint / billing

Scott Haydel on Dec 26, 2017
I was a sprint customer for more than 20 years and recently switched carriers due to customer services issues. I returned my phone to a local sprint store and was told my balance was zero. Fast forward 2 months I receive a letter from a debt collection agency for over 400$. I was given 2...

Sprint / galaxy s8 repair

David Finley on Dec 24, 2017
In the beginning of December 2017 I broke my screen on my Galaxy S8 so I went to the Sprint store on Linden and Miller Road in Flint, Michigan to have it repaired and none out of the nine people working there could repair my screen so I had to mail my phone to the repair center in Texa...

Sprint / internet service

honestandconcernedcitizen on Dec 20, 2017
I am very disapointed at the moment due to the inconsistency of beautifuly smooth internet, and I find it sick and demented for you to hold yourself up as a "internet god" and charge us with money for well internet connection which brings happiness. It is overwhemling and sad to believe...

Sprint / customer service

Baldridge12 on Dec 19, 2017
I ordered two phones online and became a new Sprint costumer . The employee tells me I have coverage where I live and I would receive my phones next day at 8.30 am. When it wasn't delivered I called them back to hear our phones was out of stock and. One of the phones was gonna be a use...

Sprint / note 8 lost in mail

Xman087 on Dec 18, 2017
On Thanksgiving Day 2017 I called to check on the black Friday deals and if I qulified. Lady that answered said she could place the order over the phone and if I paid the 10.81 for shipping I could get the Next Day. Lies! I called Black Friday to check on my order and was told it hadn't...

Sprint / offshore call centers

Jim 65 on Dec 16, 2017
I gave been witg sprint for over 10 years have 5 lines and promptly pay my bill every month. In the past when want g to speak with a customer service rep I have been connected to off shore centers. I have diminished hearing and trying to talk to some one with a heavy accent fast talking...

Sprint / phone service

Shelby Martin Hubbard on Dec 14, 2017
I am tring to cancel my phone service with sprint and go with a new carrier but sprint doesnt seem to want to unlock my phones i have three phones that i am trying to switch to t mobile before i comitted with t mobile i called sprint to give me the prices and procedures to complete thi...

Sprint / service/lies/contract

Thomas54 on Dec 14, 2017
Ive had several problems, I have been directly lied to promised callbacks and not gotten them. I have been with them 8 months and i regret ever switching carriers. Sprint had a promotion 90 dollars you get 5 unlimited lines total also i got a buy one get one free on my Samsung galaxy s8...

Sprint / customer service

Rochelle Marie on Dec 14, 2017
I have been a Sprint Customer since 1995. I recently upgraded my Samsung Galaxy S6 Edges (I had 2) to Galaxy S8+. The initial call took over 2 hours where they promised me I could get the 2 new phones plus a "free" tablet for way less than I was paying now under the "Unlimited Freedom...

Sprint / taking payment without authorization

Gary Flowers on Dec 13, 2017
I'm sending this complaint, because my account was charge in the amount of 1136.00 from my bank account. I never received a final bill, and customer service could not help with the situation. So I have filed a complaint with the FCC complaints department. The way Sprint does business i...

Sprint / charged incorrectly

Salonge Crenshaw on Dec 12, 2017
I am sending this out of hopes that I can get some resolution to a 3 year old problem. I would hate to think that I am being forced to pay 719.00 that I don't owe just to get it off my credit bureau report. In January of 2014, after many years (like 10) with Sprint, we started having very...

Sprint / iphone 7

My Sprint Experience on Dec 10, 2017
My Sprint Experience - I have been a Sprint customer for at least 15 years if not more. I think I am a pretty good customer. Bills paid on time rarely if any complaints, but this past experience deserves attention. I called Sprint to upgrade my current phone. The person I spoke to was very...

Sprint / being over billed

Goons10041982 on Dec 9, 2017
I went into sprint store in the smith haven mall in lake grove New York and bought 2 iPhone 7 they put them in the bag and when I got home I went to set up the new phones and see there are 5 phones in the bag so I call the store and they tell me that it was a promotion and that my bill...

Sprint / sales and new customer

Paul Wright on Dec 7, 2017
I'm a new member to the Srpint family as of November 30 of this year and purchase a Samsung Note 8 from Sprint corporate store in Philadelphia. I'm very angry and sort of piss off that I could not add the Samsung Gear 3 watch to my lease and was chatting to online customer service rep said...

Sprint / worst customer service ever & most unhappy 1st time customer...

Mina Tapania on Dec 2, 2017
I purchased my new Iphone X from sprint with new line wireless account 1 week ago.. Placed the order over the phone on telesales.. The telesales representative gave info saying I will receive my new iphone X in next 2 business days, which later turned as wrong info after I called the...

Sprint / customer support will not fix their mistake

Tharris33 on Dec 2, 2017
Approx. 4-5 weeks ago, I called support asking to change my plans to unlimited data due to previous overages. I also asked if they might remove the data from the iPad on the plan since it never used data. Support agreed to remove the iPad from the plan. Soon after that call, I get the bill...

Sprint / billing/customer service

Toni Lawson on Nov 30, 2017
I have been a sprint customer since 2004 started with one line and now I am at 5 lines and I think it is finally to time to throw in the towel with sprint. I have to contact them monthly about my bill ant the only way I get something done is to contact the CEO. Not enough space to tell you...

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