Boost Mobile

My problems began the week of 6/12/23. I noticed that they updated their websites and the my Boost app and it didn't work for numerous days it kept saying error when I would try to log into my account. Every time I tried to check my voicemail this screen would pop up saying Visual Voicemail update and it would not let me see my voicemail...It covered the voicemail page. After several days of this I had no choice but to go ahead and let it update. As it did I noticed that the old voicemail icon was still there on my screen as well as the new one. I wouldn't have had a problem with the update except you know we do have the option of archiving messages and I had messages archived that were very important to me! One of which was a message from my deceased daughter from a year ago among numerous other saved voicemail from friends and family and there were voicemail in there that I needed for a court date. What I'm wondering is why did they not notify their customers of this change and why was it forced upon us? I called customer support several times and talked to different agents. They assured me oh no mam you're saved voicemail switched over into the new Visual Voicemail... they were wrong! Every customer service agent gave me a different answer. One even went to as far as to say have your daughter send you another message! Gee, I wish she could but she's dead and her voice mail was the last thing I had of her to remember her by that was actually her real voice! I am sickened because of this this is very unprofessional and they should ask their customers before they go and do something like this that's going to affect their lives. That was the last tangible link I had to my daughter her real voice on my phone it comforted me and it shoukd have still been safely archived away but it's gone! She's been gone a year I will never get her back and now I can never hear her voice again. And for a dumb agent that could barely speak English to tell me have her record it again and send it to you. Well, gee like I said I wish I could but my daughter is deceased! Half of these people you cannot understand they are rude they're not trained properly and I would think that speaking English would be a major qualification for having their jobs. I have been a loyal Boost customer for about 6 years. I don't have much good to say about them anymore. The service is crappy the customer service might as well be non-existent because they apparently don't understand what you're asking them. I felt insulted to put it mildly on top of the hurt I felt because they deleted my messages and no one can tell me where my messages went. Why give your customers the option of archiving messages if you're going to take it away from them? I would just love to have my messages back but no one asked me if I wanted to upgrade! Like I said it was forced upon me and I think this is very bad business practices. Thanks Boost Mobile for taking the last tangible link to my dead child away from me. Makes me wonder how many other thousands of people you've done this to? I no longer wish to have my service with Boost it's crappy and I'm going to switch now because there is no excuse for what they did. I just want someone to answer me as to where did my messages go and why can't they get them back? Heartbreaking and unprofessional is what it is! I would never recommend this service to anybody if you want something cheap you're going to get something cheap and you're going to get horrible customer service. Thanks alot Boost Mobile for taking my child's voice away from me! You suck!

On June 5 I upgraded my plan to unlimited date,text,and talk I was informed within couple mins my data will be restored it's now 6/9 I haven't get the issue resolved I was on the phone with numerous customers rep

My new billing cycle will be 6/13

I was charge $26 and some cent for the as per of now.

I need credit back too my acct if service isn't resolved ..

I signed up for boost mobile service through an ad on facebook that said I could get a phone for $50.00 which I did and the service would be $25.00 a month always. My bill was $42.00 the first month which I paid but I did contact support for an explanation and andwer as to why my bill was different from the one I signed up for. I didnt get any straight answer or any type of resolution with my concern. The cellphone was actually a good phone and I really loved it but I would sometimes go hours with no service and I wouldn't know until someone called me and told me they were trying to reach me for hours. My data would constantly stop working right when I was in the middle of doing something important online. Then the phone would freeze the only way to fix it was by restarting the device. I read many reviews of customers with the same issue. This became extremely frustrating, especially when I would have to redo something I was in the middle of. I went on the app to contact customer support about this reoccurring issue only to find out the app wasnt working and had been down for a few weeks at this point. I dont know how long it was down for but I know it was definitely over a month. My high speed data ran out in 4 days which I believe was impossible. I never had any serious issues with my cellphone service providers in the past so I didnt know how to go about this other then by contacting customer service and that didnt get me anywhere. My new cellphone ended up overheating in April and lines went down the middle of it. It hasnt worked since. Since I dont have a cellphone to use I didnt renew my service. I dont think I should have to buy another phone because mine was only a few months old and I didnt do anything to it for it to just stop working like it did.

Bought 2 hoberboards around June 2021. Hoverbaords were not functioning correctly and we took them back the very next day for replacements. We left the hoverboards at the store with the employee and waited for them to order us new ones. We checked back 2 or 3 times and the hoverboards still had not been reordered. About the fourth time we went in on a day it was closed but someone (most likely the owner) was in the store. He refused to give us the money back or the old hoverbaords that was still sitting in the store. He told us we weren't getting [censored] and to get out before we get put on a t-shirt! So we filed a court calim that went to court in Feb 2022. They did not show and we won the case after explaining. We went in the store 2 to 3 times after waiting the required time and was still refused our money. The lady employee even locked the door before we entered the store the third time. So we went back and docketed the court order. We just went back to the store again with the court order and the employee called the owner. He had me explain, but the owner tried to make it seem like i we were crazy cause its now 2023, and "why havent we contacted anyone about it?" WE HAVE! They just refuseto give us rheowners info or our money back! Claiming the store has changed owners and he doesnt know anybody name "Gloria" who has worked there for years. (Her name is Grechelda but she calls herself Gloria for short). This Boost mobile owner located at 1194 Rice in St Paul Minnesota owns 10 or 11 other stores. I have since reached out to Boost Mobile via my phone service, but they just took the information and hasn't done anything about it. They would not give me corporates number. Anyway, we are out of $650 which is gaining interest as of April 2022. Still waiting forour Money Boost Mobile!

From jaan Krussjr PO box 66 Pottstown PA 19464. Usa

04.01.2023

Regarding BoostMibile shysters Nazis.

Never got get unlimited and always shut off down after 5G. Only get 4G to1.5G slow slow slow cause corporate shytsers cheated liars. I don't care how you get it just do it now!

03.31.2023. problem with [censored] Japanese billionaire Mayoshi Son and Boost Mobile T-Mobile Sprint and Boost mobile and DishNetwork. GOOGLE. [censored] you google monopoly. Collusion Google on all phone this is RICO etc. Who owns this shyster corporate any more farr too many corporations and monoplies in Amerika!? [censored] you BoostMobile Sprint T-Mobile DishNetwork and [censored] shyster Japanese billionaire Mayoshi Son. He is worth at least owns SoftBank worth at least $39B. Attack take em down or else. I demand restitution compensation immediately not less than $867Billion YES they can afford it see their assets and Annual Corporate Reports. Not later than one week of today pay in full no more exceptions no excuses no compromises. Or else

What part don't you understand?! Send check cashier's to me no later and paidin full not less than $867Billion no later than one week from now today or else! Send to my POBox listed. In full not less. Tired of being lied to ripped off cheated ignored and no one ever does anything to stop em the corporate the monoplies Nazis fascist Amerika! Phone number is 1717629****. Had since 2012. I am a care giver to handicapped wheelchair gal last ten years.

Since 2013-13. This problem because of shyster monoplies corporations and CEOs and narcisstic greedy [censored] rich.

This problem has been going on for over a since 2012 for-12plus years and no one ever does anything except excuses and ignore. I demand immediate compensation restitution no later than one week from today of not less than _____ or else. Cashier's check now! 03.30.2023. AND NO I don't have a phone nor internet nor email etc. I'm poor so no judges courts lawyers etc. [censored] you republicans and corporations and 1%ers. No compromises no exceptions no excuses! So ONLY contact me through Mr. Jaan Krussjr PO Box 66 Pottstown PA 19464. Send check here now. What part don't you understand?! Send cashier's check not less than $855Billion yes they can afford it see their Annual Corporate Reports immediately now not later than one week from now or else! Jap Mayoshi Son worth $30B. Tired of being ripped off cheated by republicans their friends families voters supporters and corporations the rich and 1%ers the religious and no one ever does anything to stop em!

Allentown PA BoostMobile store Hamilton Street Allentown PA spic is rude arrogant favors Spanish cheatsdisrespect whites on purpose etc.

Had this phone since 2012yr. Bought $50. Was promised unlimited but never got, was promised down to $20 but never got now today at over $55mos which is over 100% more, don't get txt messages or voice mail any more, call [protected] but no one ever customer service and never answer phone stay on phone over 3hrs still no one ever answers , computer down and viruses , corporate computers and phones do down since December 2022 still not fixed because viruses and or arrogance, corporate don't pay nor hire immigrants or blacks Spanish etc, try call they say 1-2min 10min 20min 30min but never answer even after 3hrs, place closed after 8pm but no one told, try to do more with less and don't pay taxes, slaves phillipines malyasia India are cheats liars don't know anything about computers, flunkies, corporate offices GA TX FL TN KS so don't have to pay taxes and cheat lie are fascists racists, [censored] you republicans their families friends voters supporters.

Attack all republicans friends families voters supporters!

No internet since over 3yrs ago promised but don't get. Tried to get unlimited but only got only internet 5G then shut off down not 15G nor 30G nor else per month

lied to me consumers again and get away with it on purpose no one does anything to stop em. Overseas slaves in phillipines malyasia India call centers are liars on purpose. Overseas call closed after 9pm till 8am but no one ever told. They told me I could have unlimited 50kmin from one company and phone to new company. They lied and gave me 200min only and kept me on phone till used up on purpose. Promised unlimited only gave 200min. [censored] you corporations and monoplies. I called corporate in GA AL FL TX KS and they lie too only gave me 200min never unlimited. They corporate cheat lie. Supposed to give unlimited but not so . Anyway but still no compensation restitution etc. They owe me they owe me not less than for phone $40 and was $25mos now $35mos PLUS not less than $859Billion restitution cashiers check not less than one week from today or else. Corporate offices in GA TX FL so they don't have to pay taxes etc! Do it now or else! I was ripped off so compensation demand restitution. No more waiting Excuses exceptions compromises. [censored] you Verizon Sprint boostmobile dishnetwiok and all republicants.

We have 4 lines that we pay for monthly. Starting out the service was good. Now i do not know what happened but over the past year the service is terrible. We shouldnt have to pay for your services just to not get service in the middle of town. The phones work then they dont. Something needs fixed or you will start losing alot of customers. We are going to switch to spectrum if this persists. Im not sure if its who took over boost or what but the service is [censored]. Fix it or stop charging people to use ur crummy services.

[protected]

I have called and spoken and used you chat form they refuse to help asking stupid repeated questions I tell them I’m calling them from a different phone and they still ask if my tower is down I tell them if it was I wouldn’t be talking to you through this phone is the same company. They still want to proceed. I tell them my phone was working I went out and noticed I have no internet service I called Samsung Technical support he said the same thing it’s not my phone that they have my SIM card with no internet service the technical was so kind from Samsung I can’t say the same from your team. I called on feb 4 2023 got a ticket number they said in 5 hours you’ll have service next day nothing. I put it on face book they activate it for only one hour that’s an abuse. They’re harassing me. I need help please and thank you. Please do something about this please God blesses you and thank you

Your new Boost One unit does not swap phones. I purchased two phones from Boost Mobile website and two SIM cards. I have an existing Boost Mobile account and spoke to several customer service rep and tech no one was able to help me. I requested an refund for 139.34 and $15.30. I am disappointed in the services this company is not to offer any longer to existing Boost Mobile customers.

Good morning, I bought a cell phone at the store 1115 N Wilmington Ave, Compton, CA 90222 with the salesperson April, and she told me that after 3 months I could unlock the phone, and I went back to the store and another salesperson said no, it would only be after from 1 year. i only bought it because the seller assured me that the plan would be for 3 months and would unlock the device and i want to unlock my phone, i am filing a claim at your company's cpuc.ca.gov, i want to know if they will solve my problem or i I still have the cpuc complaint? I'm waiting!

I recently submitted two complaints against Boost. They fought unlocking my phone telling me all kinds about how the process of unlocking works. Finally, after speaking to various reps, I was told that the phone was unlocked.. it isn't and now I have no phone service, no message service and now it looks like I have to buy go into debt and buy a phone that will be locked because I can't afford to buy one with cash

I called Boost today Dec. 23, 2022 to request that my phone be unlocked. The customer service rep put me on hold to pull up my info... came back said he had to put me on hold again to get more info. I then said that you just got my info and why he needed more. He said that was the process. He then said I needed another phone with a working phone line to be able to unlock my phone. I know that was not true because I had a phone unlocked by Boost in 2021. After disputing his lie he said it would take a week for the phone to be unlocked... another lie! I then asked for his supervisor. She tells me she will tell me the steps to take to unlock and she will hang up. I tell her to give me the steps and remain on the phone with me. She takes me through a few steps and then tells me if I try to use a different sim card I may get an error. After she says that I was so irritated that I just said thank you and ended the call. I called customer service back a few minutes later speaking with a different rep who was willing to unlock my phone but didn't know how to do it. She filed a case and I have to wait until Tues. Dec. 27, 2022 to call back to check if my phone is unlocked. By the way... when you call Boost they do not give you an option to speak to a customer rep. You have to NOT choose any option and just hold the phone and then the voice will tell you someone will answer you soon. It's all a big effort by Boost to keep customers. It has only made me more eager than ever to cancel my account.

Called boost to check if my celero5g phone is unlocked was told YES . I went to change to another carrier and found out after I transfered my number that is was not unlocked. my phone is asking for a sim me lock code. Called Boost that day was told it will take 48 hours to get . Here we are today 12/14/2022 called again and they tell me its unlocked but its not. Ive been on the phone getting the run a round for over 3 hours. Now they say it going to be sent to the specialist dept and I have to wait another 48-72 hours. What the hell is going on I own the phone. Now I have to wait again and have no cell service.

My roommate has been a loyal boost mobile customer since 2015, while residing at {8818 Betty way West Hollywood Ca} last past several years Mr Gary T LeGault, has been dealing with “service issues “though nothing like what started on December 8th 2021, after moving to {Yacca Valley Ca } Bought a IPhone SE Upgrading from his Original Samsung from 2015! During this time his phone number {[protected]} Mr. LeGault was unable to receive or send text mesa... all tech information, clearly in tech history notations, by attempting to bring such poor service issues to an end? I figuring if Bought Mr. LeGault the Iphone SE 5G that would bring these this to a close?, didn’t work So if I I had the best of the Best cellphone available by my purchasing the iPhone 14 pro max order # [protected] purchases by myself GIVONNI GIANATASIO bought on 12/9/2022 at 4:46pm only after our arrangement to upgrade space from 128gb to 1tb best your company or any company for this matter top End Device I would only do so if agreed my termers for compensation for the issues we had to indoor for almost a year then being the 9th of December 2022 he have any other issues boost mobile upgraded intended to make that day 9th of December 2022 only if they would agree to compensate Mr. LeGault through upgrading my perches of the iPhone 14 pro max to 1tb from the 128g because of the agreement I then perches that day after doing so to find out boost mobile had not live up to the agreement agree upon we I brought this to their attention as well ask for a full refund then jill supervisor even though I porches the iPhone 14 pro max Friday December 9th 2022 after 10:00 am! She refuse by doing so wouldn't even clearly begin to be process until Monday morning she refused to refund my purchased of the iPhone 14 pro max only purchased because of the original agreement Friday evening

I asked to have one number changed that was on a seperate line and in doing so she changed both numbers one of which ive had 25years ! Now saying too bad so sad we cant change it back [censored]> and the lady said i cannot be on this phone and changing the number at the same time. I said ok call me on the other phone, the 25yr pohone and that one was the changed also WTF... The best fix this issue or someone will be paying corporate a visit. This is serious life changing stuff for personal and business.

I bought the phone in may and it was active for one month then my son left town so it was off for 3 months and he is back now and I know after that amount of time you lose the number which is fine I just want a new number and for going on a month I have been trying to get it on the first guy actually took my payment and then it was returned and I was told to go to a store because we need a new sim card so we went a bought one at the store and she said call customer service to activate and we did and they couldnt get it activated so said the store had to do it and that has happened 5 times back and forth noone helps me they just pass the buck I ask for a supervisor and they act dumb and never let me speak with one so I bought an I phone from boost and they wont activate it and noone will help me or tell me why they cant its unreal what we have gone through been told to do and there we are back and forth and still nothing but that not right and I will not allow this company who I use to love to take my money for a new phone and then cant activate it and wont even tell me why and I have spoken with at least 10 different persons and also I bought the new sim card at the store and today the same store told me I had to buy another one that one was not the right one but they sold it to me and said it was at first what is going on with this company my name is cherry torres and my email is [protected]@gmail.com and my number is [protected] and the old number was [protected]

On November 24-2022 i ordered a new SIM card and was charged for the SIM card and shipping $6.52 I was given the wrong tracking number and sent on a goose chase for the right tracking number and when I brought this to the attention of a boost representative i was given bad additudes and terrible customer service to resolve this matter. I requested this new account be Closed Because Boost failed to deliver my SIM card or tracking number information. To make matters worse Boost is trying to bill me for service I never activated or used since the never mailed me the SIM card in the first place. I will never refer anyone to boost. This is stealing-luring-fraud.

I applied for ACP via text as indicated by Boost Mobile, then I was told the ACP was no longer being accepted via text, then via boost mobile app I was told to call up ACP directly then I was told to apply online which I did, received an approval number contacted Boost Mobile who told me I needed an epin or code to access the benefit, via email ACP responded and told me they do not give epin or code numbers that is internal to each cell provider. I went to a local boost store, they were unable to connect me with the ACP program and told me to contact 611. 611 has had it under a subject matter investigation for over a week but nothing has been offered by them. Then Boost told me to call up a certain store, I did they sent me back to the place I originally bought the phone and plan and that store was closed. In that same mall there was a boost kiosk, I went to them and they told me they could not migrate my info because they did not have the tablet and told me to return the next day. I did and there still was no tablet. I contacted boost app again and they repeated everything that was already stated and I tried. So I'm at wits end. I've lost money in subsidy not received.

My Boost Mobile # is [protected])

On 8/29/22, I could not get satisfaction with 2 issues and was forced to file a complaint with the BBB (Complaint ID #[protected]). Issue #1) Cell Reception in Sebastian, Florida is weak. #2) I needed a copy of my phone bill dating back six months, and I was told that I would need a Law Enforcement Subpoena for that.

And lastly, during the BBB Complaint Process, I was assigned to

(Jed Torres

Corporate Case Manager

Executive Escalations Team

Boost Mobile

[protected])

Jed did not address the reception issues in my area. Instead he sent a generic list of excuses such as " reception is hampered by metal and cement structures" and out of our control. This was just "form letter" type of excuse making because I was clear when I said the Sebastian , Florida area and not buildings and structures. He did not address the "lack of bill receipts" either. He did address the fact that I was asking for a $40 credit to my bill. Jed Torres was rude, unfriendly, calloused, and the worst customer friendly person that I had ever talked to in all the years that I have been a customer of boost). With all the other issues of mine, he "side stepped" and made excused but when it came to my $40 credit inquiry, He was rude and firm and used words like NO or Never... when it came to giving me a break with my bill.At this time, I am in the process of applying for a government phone from the Affordable Connectivity Program and if I get approved, I will be cancelling my Boost Service. Jed Torres is partially responsible for this decision because of his bad attitude. It was like pulling teeth for him to be nice and him to give me a break on my phone bill for one month because of my reception issues.