WARNING: STAY AWAY FROM BLOOMEX!!!
Wow, I am just blown away by how bad this company's policies HORRIBLE customer service. Here's my experience.
I ordered the "Classic Fruit Basket" from Bloomex on May 23rd to have it delivered on May 25th. I had it delivered to myself, so that I could give it to the person myself. My girlfriend was home that day, so I told her to wait for the delivery which shouldn't be any later than 5 pm (according to their website). I call her at 6pm to find out that the basket hadn't been delivered. I call Bloomex and was assured that someone would call me back that day. Nothing. I call back a few times the next day, left messages, nothing. Then I get home to see the Bloomex box on my doorstep. When I opened it, I found it to be completely the wrong basket!
The "Classic Fuit Basket" is supposed to contain: 1 pineapple, 2 bunches of grapes, 4 bananas, 4 apples, 4 pears, 3 oranges, 2 nectarines, small cut flower bouquet.
Instead, this is what I got: 4 tiny old oranges, 4 pears, 4 apples, and 3 chocolate bars. NO FLOWERS!!
So I called Blooomex and of course and complaints just go straight to voicemail. Again I left messages, and nothing. The next day I had to call their Sales line to actually speak to someone, they said they couldn't help me, as they were on the "Sales" line. When I pushed to have a manager call me back, I was disconnected.
FINALLY, a few hours later a Bloomex complaints manager called me back to say "We reserved the right to replace any items in your basket, with other items of equal value, if we don't have any of the items in stock". So I ask her: "ARE YOU KIDDING ME?! This is a completely different basket that I ordered, and what about the bouquet of Flowers??". She just repeats the Bloomex policy to me, and tells me "You really should read the fine-print before calling in with a complaint". They refuse to exchange or refund me for this basket and now I'm stuck giving my friend her birthday gift-basket 3 days belated. Thanks Bloomex!
All I can do now is file as many complaints as I can and post as much as I can about this company. If my posts can even stop 2 potential customers from ordering, then I will be happy.