Don't ever order from this company!!!
After submitting this complaint (ordered two bouquets of flowers on friday may 10th for mothers day, it is currently may 12th at 8:30 pm neither order has been delivered. After using the extremely frustrating live chat I have found out that both orders are being delivered tomorrow monday may 13th - mothers day is sunday not monday!!! To make matters worse my mother in law is currently in the hospital and being moved tomorrow to another hospital so I suppose my $60 flower bouquet is going to be enjoyed by a complete stranger. I will never order from bloomex again and I would recommend you do the same. Signed extremely disappointed) they offered me a $20 credit or an upgrade -
I then replied
I live in ontario and my mother in law lives in bc
I have no idea which heart institute she is being transferred to.
These flowers needed to be there sunday not just because it was mothers day but because she just had a stroke and she is all alone.
Her whole family is here in ontario and flowers on mother's day after a stroke and being all alone would have been so special... That is gone now!
I don't want them sent elsewhere nor do I want my order upgraded (I had already paid for an upgrade) and frankly it won't mean as much to her as it would have yesterday.
So i'd like my order reimbursed.
They sent me this :
Dear jennifer, thank you for contacting us. We apologize for the delay caused. It was prepared in time, but due to courier mistake it was delayed. Such issues are out of our control and we are ready to rectify the situation and provide you store credit for $20 or refund of extra delivery fee paid. Please advise, how you wish to proceed with an email or contacting us in live chat on the website. Once again, we apologize for inconveniences caused. Sincerely, bloomex team
To which I replied once again:
I've now just spent 30 minutes trying to use your online chat and once again frustrated with your company.
First to offer me the option of a $20 store credit is ridiculous, I will never use your services again
I actually found out from my husband that you're the same company he used two years ago for our anniversary, he order two dozen red roses and that order got screwed up
He spent $200 for a bouquet that a. Was not roses and b. Came the next day (so not on our anniversary)
I do not want a store credit nor do I simply want a refund for the delivery fee. The companies you hire to make the delivery's have to be accountable and therefore so are you, courier mistakes might be out of your control but your company has to take responsibility for them, as I said you hired them!!!
At the end of my rope I called and ask to speak to a manager, the lady said I will have one call you back... What did I receive yet another generic email offer the same thing. I called and when I ask for a manager I get hung up on... Not once but twice.
Then when I finally get another agent he argues with me for 20 minutes, your not getting a refund so we can go around and around all day, his words!!! I said you hire these courier companies so you need to go to them and say when our customers aren't happy you need to compensate for that.
I am hoping to get the word out there and have no one use this company ever!!!