FloraQueen
Reviews and Complaints

I've ordered a personalized chocolate milk bar for almost 60 euros. My order should consist of 9 milka bars however they only delivered 6pcs. I emailed them about their mistake but I never got a response except for them giving me a voucher (they want me to order again to use the voucher!). Told them I can not accept it since I will not order again but after that they never responded back. It has been a month and it was never resolved. Do not order from them, take this as a very honest review. I had plenty of patience and understanding but this business does not care about their customers.

I have tried using Floraqueen for flower deliveries in Madrid. They are horrible. My lates (and final) effort was to deliver Valentine’s Day flowers. The mis-scheduled the delivery for March 11. Worse, an order was made from my account to someone in Amsterdam. I don’t know anyone in Amsterdam. Floraqueen will not refund my money or cancel the deliveries “for logistical reasons”. USE CAUTION when trying to do business with Floraqueen. They are either incompetent or frauds.

Please don’t use this company!

Paid over €40 for large bouquet of Gerberas for my sister in France, who is very unwell at the moment, six roses, three of which were unacceptable and delivered late arrived instead.

Customer service more or less useless, asked for refund, nothing from them except to tell me, conversation closed.

Despicable 🤬

I am writing this review to caution everyone out there about FloraQueen. On May 11th, I placed an order for a bouquet worth 129 euros to be delivered to my relative in Switzerland. As per their terms and conditions, I was informed that they couldn't guarantee a next-day delivery or delivery on weekends. I was fine with this, and I understood their stance. However, what was truly perplexing was that their website still charged me an extra fee of 11 euros for a weekend rush delivery.

After agreeing and accepting their conditions, I found out that the order was not delivered on Monday, as I hoped, but on Tuesday. To top it all off, the delivery person left the vase on the floor of the building's entrance instead of delivering it to the second floor as I had requested. I even indicated that there was an elevator available to take them upstairs, which would have taken just 15 seconds.

What made things worse is that my relative found the vase purely by chance when she was going down the stairs during the day. I shudder to think what would have happened if she hadn't stumbled upon it by coincidence. FloraQueen's unprofessional delivery etiquette completely ruined the surprise birthday gift that I had planned for my relative. They spoiled what would have been a truly memorable occasion for my dear one.

Frankly, it is unacceptable for a company to just leave a gift flower vase on the floor of a building entrance at 10:00 am. I could confirm that no one had rung the bell as well. So, in essence, FloraQueen managed to ruin not only the gift, but also the whole plan that I had concocted. I couldn't have been more disappointed in their service.

My advice to anyone thinking of using FloraQueen's service is to go elsewhere. Even when I raised a complaint to them, they did nothing to rectify the situation. I am now actively seeking a way to dispute the transaction. Never again will I use their service, and I hope others don't have to face the same predicament that I did. After all, customers that trust them need to receive better service than this, and FloraQueen certainly did not deliver that. Shame on them for ruining such an important occasion for my relative due to their lack of professionalism.

My experience with FloraQueen (floraqueen.com) was an absolute nightmare. The flowers that I ordered were never delivered, and I was never notified that they wouldn't be. The frustration of trying to contact customer service was almost unbearable. After numerous attempts, I was finally told that I would not be getting a refund, but could either have the flowers redelivered or receive a credit towards a future purchase - but the credit was only half the amount I had originally paid.

Feeling hopeless and disgusted with the company's complete lack of honesty and terrible customer service, I decided to use the credit a few months later, only to find out that my claim had inexplicably been closed and I wouldn't be receiving either the credit or the flowers that they had promised to redeliver.

In an age where customer service is key, this company has no regard for their customers' concerns, leaving me with a bad taste in my mouth and a negative impression of their business. It's incredibly disappointing to see that there is no phone number available to speak to a representative and that the only form of contact is through email - further delaying resolution of the issue.

Overall, I strongly recommend looking elsewhere for a flower delivery service. Additionally, take a look at their reviews on other platforms as they all seem to have similarly terrible experiences.

As a customer, I have wasted hours of my time dealing with this company and have been completely let down in the end. It's disheartening to have to deal with a company that shows no compassion or understanding towards their customers' needs, leaving me feeling frustrated, lost and hopeless.

As someone who has used FloraQueen several times, I must say that my experiences have been a bit mixed. There have definitely been occasions where the flowers arrived on time and were in excellent condition - which is always a huge relief when you're sending a gift to someone you care about. However, there have also been instances where I felt the communication on delivery status was lacking. This was especially frustrating when I ordered flowers for Valentine's Day, and they didn't arrive on the expected date. I had placed the order well in advance, so there wasn't any reason why they shouldn't have been delivered on time. The lack of communication on this matter left me feeling disappointed and let down.

To add insult to injury, each time I was told I would be reimbursed for my inconvenience, I was unfortunately let down again. It's difficult to understand why the company would make promises it couldn't keep, and it certainly didn't do anything to inspire confidence in me as a customer. I can't say that I'm eager to use FloraQueen again in future, as I now know that it's not a company that can be relied upon to deliver on its promises.

That being said, I do think it's important to acknowledge that the products FloraQueen sells are much more than just flowers - they're emotional gifts that are supposed to convey love, affection, and appreciation for the person receiving them. When a company is dealing with something as important as emotions, it's essential that they take their responsibilities seriously. Unfortunately, in my experience, FloraQueen has not lived up to the high standard that I would expect from someone selling something so important.

In short, while I have had positive experiences with FloraQueen in the past, I can't say that I would recommend them to anyone else at this point. There are simply too many issues with delivery and communication that make it difficult for me to have confidence in their ability to deliver a quality product. If you're considering using FloraQueen in future, I would advise you to carefully consider your options and choose a company that you feel you can rely on to deliver on their promises.

I recently had the pleasure of trying FloraQueen's flower shipping service, and while the flowers themselves were up to standard, I was not entirely satisfied with the customer service experience I received. As someone who was sending flowers to a friend living in a different country, I was nervous about how well the product would hold up and when it would arrive. Thankfully, the flowers arrived when I had requested and they looked similar to the picture I had seen on the website.

However, where I felt let down by FloraQueen was in the customer service aspect of the process. From the get-go, I found the order page difficult to navigate, which led to some errors showing up in my friend's address. I tried to rectify this by contacting customer service, but to my frustration, I never received a response. As someone who was using a flower shipping service for the first time, this lack of communication made me quite anxious, especially as I was not being kept up-to-date by FloraQueen about what was happening with my order. Instead, all I received were automated updates from the post service in the receiving country.

Another thing that I found difficult to navigate was the website itself. If you want to track your order on the website, you need to have an account, but nowhere does it actually say "create an account", only "log in". To get around this, I needed to go through the "forgot password" process, which was just a roundabout way of creating a new password and being able to log in.

All in all, I was very thankful that the flowers ultimately arrived and made my friend happy. However, if I ever need to use a flower shipping service again, I might try out another company that I feel would provide more timely and efficient customer service.

I recently used FloraQueen, a website that offers flower delivery services worldwide, and unfortunately my experience fell short of my expectations. I had ordered a premium bouquet of Pink Roses and Gerberas in the UK for delivery from a local florist in New Zealand, and placed my order five days in advance of the required delivery date. However, I was incredibly disappointed when the flowers finally arrived over five days late, and even worse, they were delivered in the wrong color and style. Despite FloraQueen advertising a refund on delivery fees if the specified delivery date is missed, I received neither an apology nor a refund.

The lack of response by the company to my follow-up messages further frustrated me, with no acknowledgement of their shortcomings. Even now, the website still shows my bouquet as "being prepared," which does not give me any confidence in their ability to deliver orders accurately and on time. Unfortunately, my experience with FloraQueen has been one of unpreparedness and unreliability.

I would give FloraQueen a 0-star rating for their customer service, which would be a truer reflection of my experience. While I acknowledge that the pandemic may have affected services in many countries, that is not the excuse for the poor service provided in New Zealand. The difference between the requested pink bouquet and what was actually delivered in the multi-color lily-heavy posy is a clear demonstration of the mismatch in expectations and reality.

Overall, I found the service from FloraQueen to be overpriced and appalling. If the company was regulated, it would be subject to closure due to its inability to deliver on its promises.

It is with great disappointment that I must advise potential customers of the experiences I had with FloraQueen. I truly regret not taking the time to read the reviews of this company before placing my order. As you may have guessed, my sister did not end up receiving the flowers I ordered for her 21st birthday. It goes without saying that not being able to celebrate such a momentous occasion with our loved ones is highly disappointing, even more so when the gift we sent never arrived.

I immediately reached out to FloraQueen to request an explanation for the mishap. Unfortunately, it took several attempts before I received a response. Upon receiving their reply, I was extremely disheartened to see that all they offered was a generic apology for the issue. There was no recognition of the significance of the occasion or the disappointment I felt.

As I attempted to communicate my concerns with FloraQueen, my messages were frequently ignored, leading me to question their level of customer service. I eventually received a response that my refund was being processed, but by then, it was too late. The damage had already been done, and the lack of compassion and understanding was palpable.

It's unsettling to know that my experience was not an isolated incident, as similarly disheartening reviews have been shared by many others. It's baffling to me that a company responsible for delivering emotional gifts, such as flowers, could have so little understanding of the value their deliveries hold.

I hope that potential customers of FloraQueen take heed of the experiences shared and do their research beforehand. No one should have to experience what many of us have with this company.

FloraQueen is a company that provides flower delivery services and has been in business for a while. They have received a lot of mixed reviews in the past, but recently, there seems to be some negative feedback from a customer who was dissatisfied with the company's services. The customer had used FloraQueen in the past and had flawless service, but this time around, it was a different story.

The customer had unfortunately experienced a death in their family and decided to have some sympathy flowers delivered via FloraQueen. They paid extra for morning delivery the next day after the funeral, which was slated for October 1st, 2020. However, to their dismay, the flowers never arrived. The customer immediately contacted customer service to find out what had happened, but they received no response from the company. They sent another email the next day, and only then did they receive a response from FloraQueen on October 3rd, stating that their order had been delivered, which was untrue.

This led to a series of frustrating exchanges with customer service, where they kept telling the customer that they would look into the matter and get back to them. The customer eventually asked for a refund, but only got a response on October 15th, saying that their order had been delivered on October 5th. This was also untrue, and it left the customer feeling disappointed in FloraQueen's services.

The customer had spent a significant amount of money on the flowers, so it was understandable that they would feel resentful if they did not get what was promised. They had expected the company to tell the truth and refund their order, but instead, they had to go through a lot of trouble to get what they paid for. The customer was so frustrated with FloraQueen's services that they decided not to use them again and advised others to avoid them too.

In conclusion, it is essential to be cautious when choosing a delivery service, as experiences can differ from one customer to another. Although FloraQueen has received positive reviews in the past, this particular customer's experience should be taken into account when considering using their services. It is necessary to weigh the pros and cons of using such services before making a decision.

I had an unfortunate experience with FloraQueen, a florist company that I cannot in good conscience recommend to anyone. I didn't do my due diligence and check out reviews before placing my order for a large bouquet of Amaryllis on their website on December 16th. Little did I know, this was the beginning of a series of frustrating miscommunications.

After exchanging some emails with FloraQueen, I received several emails in Spanish which were of no help to me because I don't understand the language. They claimed they had difficulties with the address, phone number, and other details, and as a result, my order was delayed. Finally, on December 22nd, the bouquet arrived, but to my dismay, it was a completely different one from what I had ordered.

To add insult to injury, during the ordering process, I noticed that I was charged for a red vase which I hadn't wanted or requested. This raised a red flag, and I should have canceled the order right then and there. Alas, it was too late, and I was unable to do so once I had submitted my payment.

I must caution you against using FloraQueen. My experience with them can only be described as a scam, as they took my money and delivered garbage. In these trying times, with the pandemic still raging across the world, we are all stressed and worried about our families, jobs, and finances. The fact that a company like FloraQueen is operating and defrauding people who trusted them is an outrage.

I would give anything to meet with the people who run FloraQueen and let them know how angry and disappointed I am with them. They are a disgrace and a blight on the industry. Sadly, I cannot provide photographic evidence of my terrible experience. The recipient of the bouquet, my friend in Slovakia who just had a baby, doesn't need any more stress or annoyance, and I don't want to bother her. All I can do is advise you to stay far, far away from FloraQueen.

I recently had an unfortunate experience with FloraQueen (floraqueen.com) that left me feeling frustrated and disappointed. I had purchased a deluxe bouquet of flowers to be delivered to my sister as a special surprise for her wedding day. As I couldn't be there in person, I wanted to ensure she knew how much I cared. I even paid extra for weekend delivery, hoping the flowers would arrive on time.

However, my hopes were shattered when the flowers failed to arrive until the following Tuesday, well after the wedding. To make matters worse, the bouquet that was delivered was a far cry from the one I had ordered. Instead of a lush and full arrangement, I received a measly bunch with only six flowers. For the price I had paid, it was wholly unacceptable.

When I reached out to customer service about the issue, I was met with a clause stating they could not guarantee delivery on a specific day. Yet, they had charged me extra for weekend delivery, knowing they couldn't fulfill that promise. Customer service was equally unhelpful with their response, offering a mere 30% off the next order.

I even sent a picture of what I had ordered versus what was delivered, seeking a refund. I am still waiting on this issue to be resolved, despite their apology and suggestion to contact their agents. At this point, I urge others to avoid FloraQueen at all costs. It was a total rip-off that left me feeling cheated and disheartened.

I recently had an experience with FloraQueen that left me feeling extremely disappointed and frustrated. I had placed an order with them for a bouquet of flowers for my girlfriend's birthday. Priding themselves on same day deliveries, I assumed that ordering one day in advance would be more than enough time for them to fulfill my order. However, this couldn't have been further from the truth. My order was actually more than a week late!

What made matters worse is that FloraQueen refused to take any responsibility for the mishap, claiming that they had notified me via email that the flowers might arrive on Friday. This was told to me a week after the delivery date had already passed. I was left feeling disappointed and disgruntled at their lack of accountability.

As if the situation couldn't get any worse, I also ordered chocolates to be delivered with the flowers. Unfortunately, FloraQueen sent the wrong type of chocolates. Instead of the premium version I had ordered, they sent a cheaper alternative. Although they did give me a partial refund of 5 euros, this hardly made up for the inconvenience caused.

The biggest disappointment came with the bouquet itself. I had ordered a deluxe bouquet of roses, lilies, and other flowers based on the image shown on their website. However, what I received was nothing like what I had ordered. The bouquet was mostly green with only a few roses thrown in. There were no white flowers as advertised and no lilies either. Despite my complaint, the representative I spoke to refused to compensate me for the mistake.

To add to the frustration, the customer service was extremely poor. I found myself waiting for a reply to my complaint for days, and even when they did respond, it was often unhelpful and seemingly uninformed.

Unfortunately, I cannot recommend FloraQueen based on my terrible experience. It's worth considering other options for flower delivery to avoid similar disappointment. I've attached an image of the bouquet I received and the picture advertised on their website.