Bloomex

Placed order for Sister's 80th birthday, 12 roses, vase and card to be delivered on her birthday to her address. Purolator dropped order at local depot, depot contacted my sister but she was unaware that this was a flower order, had I not checked with her to see if she got flowers they would have stayed at depot till she could get someone to get package. Nice person at depot delivered package to her on her way home because they were flowers, package not marked as live flower order. When package was opened there was 11 roses, no vase and no card letting her know who they were from. On line chat person's only solution was to take picture of the order and send it to Bloomex. Could not do that as she had put flowers in water already. Will never use this very unprofessional company again!

This company is the worst, they do not assume their responsibilities, all their mistakes, we the customer have to pay the price. There is no way to contact them by phone, only by the chat on Internet. The 1st order I purchased was a kit of several roses and a large teddy bear. Only the roses were delivered. Instead of giving me a refund they gave me a credit, so I can buy there them again, so I did it I purchased the large teddy bear for the next day (I had to pay the delivery fee again when the error was from them). Guess what they said since the address was out of their delivery zone, they would have to delivered it 6 days later, but they delivered the roses to the same address. My 2nd purchase was exactly the same and also the same address because my son was sending 2 gifts to his friend that were two. I paid the fee for the next day in the morning and what happened the did not delivered that day, but the next day. At least they refund me the difference of the fee between morning and next day. And when I tried to complain by the chat they would take their time to answer when they answered and never assumed their mistake the only words were we are sorry. They also said that they can not control the carrier for the delivery and they supposed to be the one that control them at least when it is the carriers mistake, but no is the clients who must pay those mistake. So I do not recommend this company it is a really bad company.
The dates of these issue were 02/14/2018 and 02/15/2018

Ordered Valentine's day roses, got them 2 days late and they were frozen solid. Purolator pretty much dropped them in my wife's hands and couldn't drive away fast enough. Customer service was completely useless, pretty much telling me it was my problem. I've tried ordering from these [censor] twice and both times it's been a horrible experience. Please people, don't waste your hard earned money on Bloomex.

I ordered the coffee sensation basket which included 9 items (large box of truffle, milk chocolate bar, hazelnut chocolate, assorted gourmet sampler pack coffee, premium colombian espresso coffee, private brand bloomex coffee, mocha java coffee, mozart napoleon coffee, golden flavoured colombian coffee) for my partner to be delivered the day before valentines day a week prior to the date. Not only was the sorry excuse for a 'hamper' not delivered on the requested date, what I received has not a single item in common with what I received (focaccia crisps, pepper water crackers, petite de fruits, butter cookies, chocolate wafers, dark chocolate lint bar - 6 items). Thinking that they has sent the wrong hamper I rang their number to try and have this issue resolved so I would be able to still give something to my partner however due to it being valentines day they had closed their phone lines and I was advised to go to their online chat for an 'immediate' response. Two hours later after missing my lunch break I finally got an automated response asking me for my order number which I replied with and was subjected to another half hour of waiting again after which I received another automated message advising me to email them. I emailed them yesterday and today received a response saying ‘as per our policies listed on our website, in the unlikely chance we are sold out of particular product we are able to substitute with another similar product. Due to perishable nature of edible products and order volume, we reserve the right to substitute with similar product of the same value' and offering me a 20% coupon off my next purchase (like I would ever buy from these thieves again). Not only was there not 1 single thing is the hamper that was similar to my coffee hamper and effectively ruining my valentines day, the customer service is horrendous and they will not refund me my money. I will be submitting a complaint to consumer affairs and will never buy from this company again.

Ordered roses for my partner to be delivered on Valentine's Day.

By the time it arrived, it was about 9PM (Happy Valentine's Day!) and the roses were wilted.

The 'personalized message' was typed on a torn piece of paper, with what looks like my receipt on the bottom of the page.

Considering how expensive it is, and how it's a flower delivery service, might as well send bales of hay.

Hope you enjoyed my completely unjustified spending, maybe you'll use the money to fix the way you do things, or, you know, more flowers or whatever.

Attached a picture so you can feel the love and care they strive to deliver.

Would love my money back, but i'm sure a heartfelt message about your policies and refund policy is what i'll get.

January 16
Order 2159936
My mom ordered flowers for my birthday being in another country. She paid for the most expensive delivery 9am-12pm. The flowers never arrived on time, after long investigation they finally arrived at 3pm. Courier as rude. Moreover, the card had a message that was fine but the signature was ? Because their computer program didn't read another language properly.
They refunded only delivery difference which was $5 and gave $5 store credit. It was hard to communicate with them, there's no phone line, investigation took hours, staff is unprofessional, they have no care for customers and the happy moments they ruin!

Order 2135220 for delivery to Oakville. Bouquet should have been Holiday Snowflakes. Instead my sister received a bouquet of old daisies. Company could not rectify in time for Christmas. Customer service was terrible! To make it up, they sent a gift basket containing about 10 boxes of cookies, a few chocolates and a bottle of barbecue sauce. Wow! They sure care - NOT! What was supposed to be a thoughtful, well intentioned gesture turned into the joke of the holidays.

I will NEVER order from Bloomex again. What a huge waste of money and they clearly don't know what type of product they are selling. Flowers are not a commodity. When people send flowers they put a lot of thought and love in their gesture. They sure ruined my intentions.

I ordered flowers for delivery on Dec 23 in Saskatoon. Order [protected]
the order never came. I inquired on Dec 25 and was told they would be delivered Dec 27. I am not happy about that as it missed the intended celebration.

The recipient was home all day Dec 27 with company coming and going. The flowers were left on the doorstep and the doorbell never rang. The flowers were dead.

I submitted a complaint through livechat spoke with Stacey. I was told the order would be resent on the 29th. I said I was not accepting that as I would like a refund. She told me a manager would email me asap. I asked who I can expect to receive an email from and she said it was policy and she would not provide a name. That was on Dec 27. It's now Dec 29 no email.

The second flowers were sent today. and again were left to die on the doorstep no doorbell rang.
No response to my emails

I want my money back as I have no faith in this companies ability to deliver anything.

Hi I ordered my Aunt and Uncle Flowers on October 10th 2017. (order date states 9/10/2017 on email)
Order Number: 1313909
To be sent to Coonamble NSW.

I ordered the designer collection Anniversary 2 (deluxe) flowers, paying an extra $14.95 for a glass vase. Also paying extra for same day delivery, I later receive an email explaining same day delivery was not possible which I understood and was told I would receive a refund for the extra money.

The flowers were sent the next day (today- 11/10/2017) which was great however, my aunt sent me a picture of the flowers sent and they received some lovely flowers however they were not what I ordered and were also in a cardboard box not a glass vase.

The description for the note added onto the flowers stated that it would be printed EXACTLY as written, however all names were spelt incorrectly.

I am very disappointed they did not receive what I ordered and received some crazy bright childish flowers.

I would definitely like a refund for the glass vase that was ordered but was not sent.

I will not be using this website to send flowers again.

I have attached two pictures, the first is what I ordered and the second is what they received.

We ordered 3 items for our friend's bday. Only 2 delivered. The third one is $75.

Horrible, indifferent customer service.

They refuse to acknowledge that the flowers weren't delivered.

Their livechat customer service is unprofessional, shows zero empathy, and their emails provide no information.

Had we first googled them, we would have seen that they have a bad reputation internationally.

The floral company did not send out my floral arrangement. I have tried to contact them multiple times at this point and nothing. They keep telling me the order is under investigation, although it was never received. It is sad that they cannot operate to send flowers to my aunt for my uncle's death. HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE! DO NOT USE!

July 12 Order 2084714
I ordered from the United states to send to someone in Canada. All prices shown in CAD but I was still charged in USD. the items delivered were not the same ones that were delivered to the recipients. It is nowhere close to what was on the picture and their replacement wasn't even close! Picture shown is expectation vs reality

I ordered a 'Dignified Lillies' floral arrangement (see below in photos) I spent 2 hours trying to contact them via live chat to ensure the extra details they asked for that were emailed through, would be received in time to finalise the order for next day delivery. I could not get an answer on live chat.
I wanted to amend the recipient contact details to avoid phone calls during the phone service but the sale rep told me it is not possible to talk to anybody! I was left praying the whole thing would work out, as I never got a return call either even though I was told I would.
My sister sent me through a photo of the flowers delivered: absolutely nothing like the arrangement for which I had ordered and paid. It was a substandard arrangement that did not dignify the situation.

I have ordered successfully with Bloomex before, so I don't know what's happened to them. I ordered flower's for Mother's Day, paying the high extra charge for delivery that day. NO FLOWERS. I contacted them the following day and they told me a manager would contact me. 2 days later just an automatic email saying they were busy and would get back to me. 3 days following that, I received an email saying my flowers had been delivered on Mother's Day. Now I'm waiting again for a Manager to contact me, to demand a refund.. WILL NEVER USE THEM AGAIN.

I paid for same day delivery of a wonderful lush bouquet of flowers and received neither.
I requested a refund on my same day delivery charge and never received a response. I just received an image of the bouquet that was delivered and i'm stunned and furious! This company has now done a horrid job not once...but TWICE!
I will write as many reviews about this shoddy business as I have to, to make sure it doesn't pull this crap on anyone else. I paid $120 for sparse weeds.

I placed an order for my grandmother for Mother's Day! Bloomex guarantee she delivery at ofbcourse a rate of 20.00plus tax. I was devistated when the next day my grandmother still had not received her flowers! I called customer service and they said they would follow up with the florets and see what happened. They never got back to me. I called again at 5:00 pm and I was told I would have to go on a call back list. I asked to speak to a manager and the agent ignore do mee point blank and when I asked for his name he hung up on me. My grandma received her flowers more thn 24 hours late... and on top of it they were he wrong flowers! On top of this I paid extra for a large card to be sent and they sent a blank card despite me filling out a long and heartfelt message. So I paid 20 dollars for flowers guaranteed delivered before 17 that were delivered 24 hours late ... 50 dollars for flowers that Were the wrong ones! I paid extra for a card that was sent blank and then when I wasn't upset about it was told. Y agent said I have to understand it's the busiest day of the year... Then don't guarantee it! And don't hang up on me and Don't put me on a list and never call me back! This is outrageous disgusting service! I have had a good delivery from them before but it's not worth it! My grandma has depression and was left to feel like I forgot her and ordered it a day late then sent white funeral flowers! And the way they have responded to all of this not worth it! I would be understanding if they showed any care post receiving my money. But the don't .. try bloomsnroses... at least they care enough to ensure your order is correct! Can you believe after 5 called STILL no callback?!?!

On 6th May 2016, I purchased a Bloomex 'Beautiful in Blue' sympathy bouquet for a friend who had just lost her mother. Once I'd placed the order, I noticed that I'd made a mistake in my message for the card and I immediately e-mailed Bloomex to request to have it changed.

I didn't receive a response from Bloomex about this. Instead, I received an e-mail stating that because it was Mother's Day and there had been a lot of orders placed, my order would be delivered later than the specified time. I was not too bothered about this delay, however, I did want the correction made to my message so I responded to the e-mail to ask if my message had been corrected. I didn't receive a response to my second e-mail either. To this day, I don't know whether the card my friend received with the flowers had a mistake in it or not. As it's a delicate matter, I don't wish to ask her this either.

A few days ago, on the anniversary of her mother's death, my friend sent me a picture of the flowers I'd sent, which I have also attached. I was very disappointed to see that the bouquet she received did not resemble the picture of the one I had purchased at all. There were fewer flowers, and rather than a selection of flowers it was only a few white roses with a cheap looking bunch of daisy-like flowers. There also weren't any blue flowers included. Although I'd paid $84.80 for the flowers it looked like I'd spent very little and I'm now embarrassed as my friend probably thinks that I scrimped on the flowers.

Please refer to order #2040130 placed online April 13 around 230pm Ontario EST
I had some issues with delivery and when I tried to get clarity all I could do was communicate through a live chat with representatives who were not helpful and gave incorrect information. For example one argued with me that my order was not submitted in time to be delivered the same day yet she was looking at the attempted delivery time, not my order time (ordered in Ontario to be delivered in British Columbia)
The order was eventually delivered two days later but I paid a premium for same day service.
I have sent two emails to the site to which I had been directed
[protected]@bloomex.ca
The only responses I have received were order updates, not actual responses to my concerns or requests to speak with someone.
I have spoken with six live chat customer service individuals who have been not helpful (Grace April 13, Tina April 14, Kelly April 15, Matt April 15 afternoon, Anna April 17, Steve April 18th).
I have no problem paying for the flowers but would like my $20 back for same day delivery service.

On April 12th, I ordered and paid for a bouquet to be sent to my daughter. I was told the flowers would be delivered the following day, as advertised on website. When the flowers had not been delivered, I called and was told my only way to communicate was via live chat. I finally received a message on Saturday, April 15th, that the flowers would be delivered on Tuesday, April 18th, nearly one week after the order had been placed. In communication today, I was told that my money would be refunded after 48 hrs. No apology, nor offer to send anything. I will never use this company again and will make sure my friends, family and associates are aware of the poor service I received.

My sister ordered some flowers from NZ for me from Bloomex. The flowers were not delivered as scheduled, Bloomex were subsequently contacted by my sister and told very rudely they would deliver them the following week. No option to cancel the order and no refund available. The flowers, geberas, arrived in a disappointing condition, crushed and damaged. They lasted three days and had to be thrown out.

Paid by my Master Card, 68.95$ . Flowers were delivered a day late, were not the arrangement I had ordered, were left on front porch and were frozen ( occupants of the home were there and found the flowers by accident ). I have sent Bloomex an email, they acknowledged receipt of email but I have not been contacted by them. Very, very disappointing experience. The. Order number is [protected], flowers to be delivered to 63 Musie in Chelsea Quebec to Danielle Fortin. They were ordered on Saturday the 25 of March around 3:30 in the afternoon, to be delivered Monday the 27 of .March. They were found by accident on the uncovered front porch in the evening of the 28th. For this very unfortunate experience I request a refund of 68.95$ on my Master Card. Rita Bisson. ( 613/787-7759)