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FromYouFlowers.com
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FromYouFlowers.com Reviews 147

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FromYouFlowers.com Mixed Experiences with From You Flowers, LLC

As I delve into the reviews of From You Flowers, LLC, it's evident that customers have had mixed experiences with the flower delivery service. While some customers express satisfaction with the quality and timely delivery of flowers, others have faced disappointments. Issues such as receiving wilted flowers, incorrect arrangements, and delays in delivery have been highlighted. It's essential to proceed with caution when considering From You Flowers for your floral needs, as the service quality seems inconsistent based on customer feedback.

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6:46 am EDT
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FromYouFlowers.com I previously made a complaint about this business but they have since offered a satisfactory resolution to our issue

I previously made a complaint about this business but they have since offered a satisfactory resolution to our issue. Their Customer Service representative that contacted us was very professional and curteous.

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7:25 pm EST
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FromYouFlowers.com I recently purchased flowers for my sister-in-law after her brother's passing

I recently purchased flowers for my sister-in-law after her brother's passing. The advertisement mentioned that the flowers would be arranged in a vase by a professional florist. To confirm, I called the day before to ensure that the flowers would not be delivered in a box. I was assured that they would indeed be delivered in a vase designed by a florist. However, when my sister-in-law received the roses, they were in a box along with a vase, and she had to arrange them herself. I believe this is false advertising, and as a florist myself, it is quite embarrassing. My order number was *** and the purchase was made on May 6th.

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  1. Pros
    1. Wide floral selection
    2. Same-day delivery option
    3. 24/7 customer service
    4. Satisfaction guarantee
    5. Frequent discounts/promos
  1. Cons
    1. Inconsistent Flower Quality
    2. Delivery Issues & Delays
    3. Limited International Options
    4. Higher Prices vs. Local Florists
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FromYouFlowers.com Thanking you for making this such an easy process in

Thanking you for making this such an easy process in order to celebrate and recognize family, friends and colleagues. When one delivery was delayed, it was easy to click on the CHAT NOW button and chat with an online representative and resolve why my third floral arrangement wasn't delivered on the scheduled date. The tracking system was also very helpful, allowing me to view the confirmation of the deliveries. (3 different arrangements to 3 different recipients.)

As of today, all floral arrangements have been delivered and the recipients were appreciative of the beauty it brought to their homes during these crazy times we are facing as a society.

Thanking you for your service!

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FromYouFlowers.com Your flowers arrived even earlier than I expected

Your flowers arrived even earlier than I expected, & my mother is gushing over how beautiful they are! They're to kick off her 91st birthday, & they arrived just in time to adorn her birthday breakfast table. I'm so impressed with your service! A recent experience with another company was not nearly so positive. Your flowers & service are worthy of royalty as you've just delivered to Florida State University's very, very 1st Homecoming Queen from back in 1948! Google her & you'll see her beautiful smile! She's smiling like that right now after receiving your gorgeous flowers & fun birthday balloons! I'll never worry about ordering flowers online again as I'll be ordering from you!

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FromYouFlowers.com Beautiful flowers, delivered on time

Beautiful flowers, delivered on time. I ordered the regular (smallest size) Flower Fields Mason Jar bouquet. When ordering, I had trouble imagining how fewer flowers than the deluxe-size photo would still look like a full bouquet, but it's gorgeous. It is not quite as tall and rounded as the website photo, but it is still a very nice size bouquet with a lot of pretty flowers that look just like the photo. My friend was so excited to receive such a beautiful and cheerful bouquet that she immediately sent a photo to show it off. Good value compared to most other websites, and so far I have had much better luck with this site's bouquets actually looking like the pictures. Very satisfied - I will order again!

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FromYouFlowers.com The goods were provided perfectly and without delay

The goods were provided perfectly and without delay. It was an extremely comprehensive process, and I felt very informed about the status of my purchase. I will be using this service in the future for more cute surprise gifts. One thing that I would love if the site added would be more package deals. Like I got the chocolates and teddy bear with my flowers. So more options like that or maybe the ability to coordinate it with something like an amazon purchase. That way I could send some personalized gifts with the flowers and not worry about trying to manage the uncertain delivery windows of other companies. Not something that takes away from what the service is, just an idea on a way to enhance it even more.

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FromYouFlowers.com [protected]) 3rd online flower site hit the nail on the

[protected]) 3rd online flower site hit the nail on the head! Easy to use with a lot to choose from and no hidden fees, etc. Thank you so much ~ Mom will love this!

[protected]) Jay, delivery driver from Neilson (sp) Florist was very kind once able to reach me.. He called several times and also went to the leasing office of my complex with the intention of delivering these flowers in their respective time frame. He was also 1.5 hours ahead of delivery cutoff! I admire his persistence as they very well could've not been delivered on time, or at all yesterday.
Please see this is forwarded to Lisa I believe is the name of the Florist he delivers for, so he is recognized as a value and asset to the company(s) he is working for.

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FromYouFlowers.com Great job folks!

Great job folks! I had first checked the more well known companies, at least to me anyways (FTD, 1-800-FLOWERS, etc.) and the earliest delivery time they could provide was a minimum of five days. When I ordered the flowers it was early evening on Friday and I desired a Saturday delivery for my aunt who just entered into a hospice program so time was of the essence. Thank you From You Flowers for coming through. Not only were your prices much better than elsewhere you delivered on time. And the flowers look prettier in person than they did online. So kudos for a job well done! I don't order flowers very often but you can bet I will you use your company from now one and tell others to do so as well.

Thanks again for brightening my aunt's day!

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FromYouFlowers.com I've never had orchids

I've never had orchids. I'm 58 years old ands my mom is rapidly suffering from alzheimers. She had in her mind for months to get me orchids. Why I have no idea but its been an obsession. There are many bad sites misleading regarding flowers etc. and with the pandemic I was afraid to order a plant thru the mail - that it would be damaged etc... But the other day I tried again and found your site. My orchid plant arrived today in perfect condition. the wrapping is phenominal. I ordered purple as that is her favorite color. I'm hoping tomorrow she will have a better day so I can explain to her that I actually HAVE AN ORCHID PLANT!
I haven't seen her in 3 months due to nursing hoe quarantine.
Thank you for full-filling this quest of my wonderful mother who now may not recall she wanted to get it for me but I pray the news will put a smile on her face and maybe a lasting memory.
Terri

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FromYouFlowers.com This is the second time I've used this service

This is the second time I've used this service. I hope my flower cake will be as lovely as the last one.
Upon arrival of my flower birthday cake I was happy to see the flowers looked large and fresh. However, I was disappointed with the presentation. In the picture the cake sits on a pleated skirt, has 4 purple and white swiss dot large bows around the sides of the cake and the top outside edge is trimed in small green button pompoms.
The cake that was delivered had no pleated skirt, blue tiny bows and no green button pompoms along the top outside edge.
Purple is her favorite color and if they didn't have the small green button pompoms they could have substituted with a row of different colored daisies. I have to admit i was very disappointed.
When ordering from some online sites they as for splecial requests or specifications. I didn't see this on this web site. Had it been there I would have specified that i want purple bows
for sure and the cake should resemble the picture as closely as possible.

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FromYouFlowers.com I ordered and was delivered three arrangements

I ordered and was delivered three arrangements. Well received and pretty flowers. I have two orders in for Valentine's roses with free chocolates. FYF keeps sending emails with a $14.06 credit/discount. The roses with "free" chocolates that started at $38.90 ended up costing $85.00. I just can't afford From You Flowers, even with discounts.

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D. Stokes
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I ordered a floral arrangement on Friday, May 12 at 7:11 am, to be delivered on Saturday. I received an email on Saturday, May 13 at 6:30 pm saying the flowers had been delivered, which they never were. After several calls (having to call back as they did not contact me as promised), they tried to offer me a 50% refund and 20% off the next order. They also said they were unable to reach the florist. (Hard to believe they couldn't contact a florist on a Monday at 3:30 pm.) I insisted several times on a full refund. NEVER, EVER use this company. It feels like a huge scam, and after reading other reviews here on the BBB, I should have checked here first. And what a shame my 88 year old mother-in-law did not receive her flowers. Good luck to you if you decide to use them after reading this.

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LexHelp
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I ordered flowers for Mother’s Day on Thursday 5/11/23. When I ordered them they gave me a delivery date for 5/12 and 5/13 when I checked on Sunday if they were going to be delivered on the day I noticed that the delivery date changed to the following day, today, they still have not been delivered.

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GatoTrevor
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I was looking through this website to see about purchasing since flowers for Mother's Day this past Saturday. I had two bouquets in my cart, however, I never completed the purchase. Then, I find several charges on my credit card for the flowers. Mind you, I never placed the order and have no proof of placing an order (no email or text message). When I called the customer service line, I spoke to someone who didn't understand what I was saying. Then, I was transferred to the supervisor. She told me that those charges will stay on my credit card for a few days, depending on my bank. I told her I never placed any orders, do why are they charging my credit card. She didn't give be a direct answer, so I hung up on her. I contacted my credit card bank and made sure to cancel the charges. This seemed too iffy for me. They told me there were several pending charges from From You Flowers. They instructed me to close my current credit card and get a new credit card mailed to me. This was the worst experience I ever had and hope this business gets shutdown.

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FromYouFlowers.com My husband ordered flowers four days in advance for Valentines Day to surprise me

My husband ordered flowers four days in advance for Valentines Day to surprise me. He was told delivery to a business will be during operational time, between the hours of 8-5. I never received them that day. He then got a email stating it was delivered about 7PM. The following day when I got to work they were no where to be found. He tried calling and emailing to see what happened and never got a response. Several calls and emails later he finally got someone to answer and he asked for a refund. Employee asked him if a refund of 20% was okay. He said no, she never received anything so I want my full refund. I have never been so upset with a company.

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E. Hodson
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I ordered flowers for my Mothers 100th birthday. I paid extra to ensure it was delivered on time. It was delivered 3 days late. ! I thought I'd give them another chance and ordered for Mothers day. Again, I paid extra for expedited delivery to ensure it arrived before Mothers day. And they will deliver 3 days late again. this company doesn't do what they say they will do. They have no integrity. Their promises are worthless. Don't order from them.!

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Kenkaroke
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I have ordered 6 times this week from them and 2 of my orders were completely wrong and 1 was even delivered to the wrong address. I contact their support chat, email and even their phone lines and they all have different answers and don't understand what I'm saying to them. They just keep offering me discounts instead of delivering the product I had purchased. I'm not here to get a discount for a product I never wanted that is worse quality, different size, different colors, different flowers. 06:57PM M - give me a order number 06:57PM Grant M - HIDDEN 06:59PM M - we are so sorry for inconvenience faced 07:00PM M - so may can i help you 07:01PM Grant M - The flowers from this order are the completely wrong color scheme, and the flower quality is much worse than what I paid for, the vase is even different from what I ordered 07:01PM Grant M - I need the correct flowers delivered or i need to be refunded because they are not what I ordered 07:03PM M - I’m sorry for my delayed reply. Please bear with me another moment or two. 07:05PM M - your process has been accepted 07:06PM Grant M - what process? 07:07PM M - re delivery and refund 07:08PM Grant M - im confused so it's being refunded or redelivered? 07:08PM Grant M - Will I receive an email to confirm this as well? 07:08PM M - ok sure 07:09PM M 07:09PM Chat ended Instead of getting an answer I get "ok sure" and a chat ended on me, When I call I get a response saying to respond back to the chat which is already closed or to respond to the email I received. Which there is no email from them the only email I have is them offering to give me a 20% discount on something I did not order and do not want. I will never be ordering from this company again after tons of business I've given them I'm over how incompetent their support is and its disgusting to advertise a "100% satisfaction" promise only to treat customers poorly

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Kailower
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Ordered 2 dozen rose 2 weeks ago to deliver on Friday before mother's day. 3days later still no flowers. I keep calling and getting the same response "THEY ARE OUT FOR DELIVERY." I will buy flowers from *** this is a total disappointment. Ruined my weekend plans.

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E. Sargent
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I ordered Mothers Day flowers for my Mother-in-law. I ordered one dozen rainbow flowers, in a pretty vase that says Mom, with a heart that says Love you. What she received was a plain glass vase, 8 roses, some dying with no vibrancy in color at all! They also wrote Mom on a piece of paper and taped it to the vase. It was wet and smeared when it arrived. I called and was told all they could do was re deliver them on May 23rd. So 10 days later. I’m highly upset! I sent an email to them after talking with customer service. They refunded me $6.00! Not acceptable! I even sent them pictures! Awful awful company! Do Not Use!

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FromYouFlowers.com I recently left a review about the bad experience I had with the delivery of two floral arrangements

I recently left a review about the bad experience I had with the delivery of two floral arrangements. While that experience left a really bad taste in my mouth, their response to my issue restored my faith in good old customer service. Weather is certainly a factor that triggered delivery issues for arrangements scheduled for Valentines weekend 2021. No one can control the weather. Vendors played a role as well. A less than stellar arrangement is just that. With or without bad weather. The company probably needs to review their weather crisis plan and conduct an a regular audit of their vendors. This rating is for the respect, concern and resolution given to my issue.

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Opences
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I ordered premium price for flowers arrangement, it supposed to be stunning pink and white lilies, paid almost $100 for my mother for her Mother's Day, how disappointed and sad to see the picture of arrangement that she received, only 1 (one) flower is bloomed. Not as I expected as in the picture in the website

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Loveson
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Flowers sent to mother had broken stems and brown, wet leaves. Mother contacted company and spoke to representative for 30 minutes with no resolution. I then contacted company and only received received a 30% credit for “troubles.” Very poor customer service. Disappointed in product.

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Mowerer
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Ordered a simple arrangement for deliver 2 days ahead of time for a Friday. This was a special day and it was necessary for the flowers to arrive on that day. Flowers never arrived, I contacted customer service via email, got back the stock answers " We are sorry, checking into what happened" etc. I then get an email the next morning stating my delivery is now scheduled for the next week on Tuesday! Really?! Kind of not necessary at this point! No offer for a voucher or to upgrade my order or anything. I have requested a refund...Never again, lost a good customer.

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FromYouFlowers.com I am extremely dissatisfied with the Customer Service division as I have not received any resolution regarding the non-

I am extremely dissatisfied with the Customer Service division as I have not received any resolution regarding the non-delivery of birthday flowers for my sister. Instead, I have been given multiple excuses which I believe to be false. It is currently Wednesday and my sister still has not received her flowers, despite already paying for them. In response to their lack of action after my initial complaint, I sent the following message to Customer Service: "Dear Customer Service, My sister was at home all day on Monday and if anyone had attempted to deliver the flowers, her dog would have alerted her. She was also at home all day today, Tuesday, due to the snow. I provided her phone number with the order so she could be contacted if there were any issues. She will be at home all day tomorrow, Wednesday, so please ask the florist to call her and arrange the delivery of her 79th Birthday flowers. I used your service last year and had a great experience, but I am extremely disappointed with the service this year."

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Posnamyc
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Absolutely horrific experience. Every order they ship does not match product description or photography. Preordered flowers for my mom for Mother’s Day which were delivered but do not match the order at ALL. Ugly cheap flowers in disgusting vase sent that do not match the order. Customer service emails are like talking to a robot, refusing to provide a refund and/or correct item. I can’t imagine anyone else getting away with shipping the wrong item to a customer and getting away with it. Worst company ever like actually the worst

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MatterWard
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Shipping was fine and everything but the flowers just looked so bad. I spent a good amount for bad quality. They thankfully issued a full refund but i wont be purchasing from them again!

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PapaFree
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So I ordered same day delivery flowers for my mom's bday the florist delivered them to the wrong house I had interacted with customer service all day to make sure they would be delivered and got no where they never showed. After they never arrived they said they would invest and get back to me never did. The next day it showed delivered it wasn't they told me they couldn't refund me or resend until they investigate and will get back to me in 24 to 48 hrs. Get an email saying delivered they worry they send they would resend the that day and didn't called back end of day and they said now it would be tomorrow's. I said no this is just embarrassing at this point they tried to upgrade my bouquet, give me a gift certificate, partial refund at which I refused all because I wasn't chancing another day going buy and the same thing happening all over. So my dad walked down our st and found them sitting on a neighbors front porch after I was fully refunded thank God. This arrangement had been knocked over, water spilled out and flowers half dead. But the kicker was it was an awful arrangement ot looked nothing like the photograph not even close to it. These flowers were so embarrassing I'm so glad I got my refund before we found them. I told my mother she could just toss them, she didn't though. Don't ever use this company they may guarantee their product and service but you have to wait until all he'll breaks loose and call a million times to find out what's going on and wait for your refund. It's sickening what I got compared to the picture even if they made the arrangement smaller it could have been done using similar flowers and colors. Please don't waste your time and money.

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ManiakNot
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Can I give them zero stars? I wish I would have looked here before ordering. The company is a scam. I spent $75 and I ordered a pretty mother's day bouquet and special vase and the sent her 5 flowers only - JUST 5! no bouquet as pictured...just 5 flowers and they were in a generic clear vase. NEVER ORDER FROM THESE PEOPLE!

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FromYouFlowers.com Thank you for following up and making my order right

Thank you for following up and making my order right. My 89 year old Mom will be thrilled. I totally understand that the issues of non-delivery of her flowers were due to shops not being open due to coronavirus.

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FromYouFlowers.com I ordered a last-minute "best value deluxe" bouquet for my Mom's birthday

I ordered a last-minute "best value deluxe" bouquet for my Mom's birthday. She really liked it! The process of ordering was easy, the delivery was on time, and she mentioned that the flowers lasted almost 2 weeks! I am very happy with the service. Additionally, the cost was quite reasonable for a last-minute delivery. I want to thank the florist who fulfilled her order on ComplaintsBoard.com.

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FromYouFlowers.com I tried several times with this company but time and time again they have let me down

I tried several times with this company but time and time again they have let me down. I wish I could give them -5 stars.One time they sent my MIL dead flowers they werent in a vase (which I ordered). I was so embarrassed. Just today I ordered flowers for a man who lost his mother. they said same day when in fact, I received an email that stated that the flowers would not be delivered until next Wednesday! I have given them several chances . Do yourself a favor and shop elsewhere.

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FromYouFlowers.com I am less than impressed with the service of this company

I am less than impressed with the service of this company. I ordered flowers last Friday June 17th and what was delivered to my employee as a Get Well bouquet, looked nothing like what was described or shown online. It was supposed to come in a mason jar with beautiful, colorful flowers. What was delivered was mostly greens and a couple of daisy's and cheap looking flowers, in a plain vase. Definitely not worth the price I paid! I will not be ordering flowers from this company again.

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FromYouFlowers.com This year I used from you flowers for the second year to send my gf flowers

This year I used from you flowers for the second year to send my gf flowers. Last year they did so well. This year I was more than disappointed. However, after leaving a negative review explaining everything that went wrong. Several people reached out to me. They redelivered the flowers at no cost. And refunded the same day fees. They showed care and concern regarding my negative experience and they immediately took corrective action. Mistakes happen all the time; This company cares about making it right. I will absolutely be using them again next year.

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FromYouFlowers.com Complaints 124

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6:30 am EDT
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FromYouFlowers.com So I wanted to send my bf flowers for his birthday

So I wanted to send my bf flowers for his birthday. I ordered them the night before w/ expedited delivery, so it would arrive by noon on his birthday. When 1:00 rolled around, and I hadn't received a delivery confirmation, or txt from my bf, I called customer service. I was told, that the florist they had sent my order to didn't deliver to that address. I was so irritated. I asked the cust service rep, why nobody called to inform me that my delivery (that was suppose to be delivered by 12) hadn't called to let me know that there was a problem. All I got was attitude. So I asked what the next step would be. Did I need to go else where and try and make a new delivery or what. She said that they were still working on it and that they would let me know if they couldn't get it delivered. Seeing as how 3:00 was the latest any florist would take a new order for same day delivery, I wasn't completely confident w/ them getting my order processed and delivered before it was to late for me to make different arrangements. So I asked the rep if I could wait on hold while they contacted the florists. I was rudely told that I couldn't wait on hold because she had other calls and customers who wanted to actually buy something. By this time I was irate. So ive purchased from your company (spent extra for expedited delivery), only to be told that my purchase may not be delivered and when I want to verify the delivery for today, im told, I cant because of other customers. Apparently ASSISTING VALUED CUSTOMERS LIKE MYSELF, only applies to new customers wanting to purchase and not customers who have already paid and only have a complaint or an issue that needs to be solved. After expressing my hesitation w/ waiting for a call back, in hopes that they do there job right. The rep placed me on hold and then "accidently" hung up on me. Of course I didn't get a return call. So I called back and got another rep, who said they were processing my delivery and they would contact me if there was any issue w/ it being delivered by end of business that day. Being skeptical of there ability to actually do there job, I started looking online again for someone else who could deliver that day. By this time its after 2pm and the only online same day delivery that was still accepting orders was flowers-from-you. So I got everything ready to submit a new order and seeing as how it was 2:45 ( 15 mins left to submit new delivery) I called back. The rep I got that time, informed me that they would not be able to deliver today but could guarantee delivery for next day. IM STEAMING. Why the F has nobody called to inform me, like they said they would, if they couldn't deliver my flowers. The guy said he was extremely sorry and blah blah blah. Not once did any rep do anything productive or even try and problem solve. All I got was attitude and answers to what they COULDNT do for me. I asked if I made a new order, if the rep could apply the $ ive already spent to the new order and just cancel the old. Of course I was told no. I would have to cancel and wait up to 3 days for my refund.
I went ahead and submit my 2nd order anyways. It goes through w/ confirmation that it would be delivered same day to the same address that I was told earlier was undeliverable.
I then told the rep to cancel my order.

Making a long story short...
From-you-flowers has the most UNHELPFUL, UNPRODUCTIVE or proactive reps I have ever had the privilege of working w/.
Not one person gave me options (except to have my bday delivery delivered the day after the bday) if I place a new order and have it go through, why didn't they just resubmit my first purchased order. On top of not being competent enough to actually solve a problem. They treated me like an UNVALUED customer by not even taking the time to call and let me know 1 - there might be an issue delivering MY expedited deliver on time 2- that it wouldn't be delivered at all even after a called and stressed the fact that I need to know asap if I need to make other arrangements.
***worse and most stressful online purchase process ever. The flowers that were finally delivered form my 2nd order were absolutely beautiful, but I wouldn't recommend this company to my worst enemy if hell froze over. I am absolutely unsatisfied w/ everything past actually placing the order for my flowers.
#WORST. EXPERIENCE
#INCOMPENENT. EMPLOYEES
#NEED. HELP... DO. IT. YOURSELF!

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11:51 am EST

FromYouFlowers.com The size and freshness of the flowers on my spray.

Order # [protected]

Delivered to Mary Kristynik Earthman Hunters Creek

November 6, 2023

The funeral spray was not what I was expecting for the size I ordered.

The flowers were already starting to droop.

I have used FromYouFlowers many times and this was the first incident that I was not fully satisfied. I had even recommended your service to the family of the departed.

Barbara Lee

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FromYouFlowers.com Wrist Corsage

We ordered a corsage on a Thursday for Friday delivery, for my grandson to give to his homecoming date on Saturday. It wasn't delivered on Friday, got a "cancelled" notice called them they said they needed to verify payment info. So, did that and was told it would be delivered by 6:30pm on Saturday and again it never got delivered but this time there was no notification from them as to why and tracking just said set for delivery. I called on Sunday morning for a full refund, the rep kept trying to offer me a flower bouquet and 20% refund! I was so angry, how awful and embarrassing for my grandson to show up for his date to homecoming with no corsage and awful for her not to have a corsage for the homecoming dance. Then to try and pacify me with a bouquet and a 20% refund! I will never use FromYouFlowers again.

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Is FromYouFlowers.com Legit?

FromYouFlowers.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds FromYouFlowers.com to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, FromYouFlowers.com is known for their high standards and safety. If you're thinking about dealing with FromYouFlowers.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for FromYouFlowers.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

FromYouFlowers.com has received 21 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

FromYouFlowers.com has claimed the domain name for fromyouflowers.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fromyouflowers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for FromYouFlowers.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up FromYouFlowers.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While FromYouFlowers.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 124 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • FromYouFlowers.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:46 pm EDT
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FromYouFlowers.com HOW SWEET IT IS bouquet

Order # [protected]

Ordered this bouquet about a month ago to be delivered on Aug 30th.

I provided the same delivery address I used in past for other florist and theirs flowers were delivered on time.

Sadly these flowers weren't delivered on that specific day because they deemed it to unsafe to leave.l provided another apartment address around 2:30pm but seemed they were done for a day.

Flowers were delivered day late and missing some hot pink asters and red carnations, also orange roses didn't looked fresh.This is unacceptable,I paid for bouquet that had some missing flowers and the delivery was day late.

I demand a full refund.

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10:10 am EDT
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FromYouFlowers.com Flowers ordered vs. flower’s received

I ordered flowers for my daughter that we’re delivered to her on 08/15/2023 and they were absolutely nothing like I had ordered. I was VERY disappointed to see what she had received. I enclosed pictures for you to view. I contacted the company and the first offered me 30% refund, then 50% which was also disappointing since there website states full refund or new flowers to be sent which was not offered to me during my conversation with them. I would like a full refund at this time including delivery fee.The order number for my order was [protected]

Desired outcome: I would like a FULL refund including taxes and delivery fee. My order number was [protected]. Email [protected]@gmail.com

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1:58 pm EDT

FromYouFlowers.com Ordered flowers and a bear to be delivered to a rehab center for relaaative

Order number [protected], spoke to customer service on June 18 and assured bear would be delivered on June 19. Nothing received that date, called

customer service again and was assured that a new flower arrangement

would be delivered June 20th with the bear on the original order. Flowers

were received again with no bear. I have spent over three hours on the phone

with customer service reps and a supervisor. I never asked for more flowers,

only that the bear I paid for be delivered.

Desired outcome: Bear be delivered as ordred

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6:38 am EDT
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FromYouFlowers.com fromyouflowers.com

My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total (including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing. I reordered the flowers/balloon yesterday morning to be delivered to her home. Again, I paid all the extra fees - I did use the $12.19 'credit' from the day before, for a new total of $65.33. I waited all day for these to be delivered in the 4 hour period which I paid extra for. Nothing. An email arrived last night after 7PM telling me the order AGAIN was not delivered. No failing on my part, the girl was at her home all day long. No reason given. They didn't deliver or attempt to deliver. I am out a total of $134.41 with a 12 year old grandchild that STILL has not received any flowers.

Desired outcome: None. I want others to read this and avoid getting scammed and disappointed.

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9:58 am EDT
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FromYouFlowers.com Floral delivery

BUYER BEWARE! On 5/29/2023 I purchased an arrangement from “From You Flowers (FYF)” to be delivered on 6/2/2023. On 6/2/2023 at 5:30pm, the order had not been delivered so I contacted FYF and asked for a delivery update. FYF e-mailed me and stated the recipient was not home. The order was not left at the door, no call was made to me or the recipient, and no door tag was left. All of this should have bene done per the FAQs on FYF’s website. I responded to their e-mail and asked them to deliver it ASAP, the replied stating they would deliver it on 6/3/2023. On 6/3/2023, I received an e-mail stating “no one was available to accept the arrangement and deemed it unsafe to leave.” I called FYF and spoke with Joy, a supervisor, who assured me the order was delivered 6/2/2023 at 6:12pm. Are you still with me on this? First, they tell me no one was home on 6/2/2023, then they say it was unsafe to leave it on 6/3/2023, then they tell me it was delivered the previous day (6/2/2023). In speaking with “Joy,” she offered a 50% discount because I was unhappy. In another e-mail after speaking with Joy, FYF stated, “we would like to redeliver the item ordered to replace the one received.” So…now they are suggesting the order was delivered and they are replacing it because I am “disappointed!” FACT: The recipient was home with family recovering from surgery on both days and confirmed that no florist ever attempted to deliver anything to their home on 6/2/2023 or 6/3/2023. To sum up, FYF states that my order was delivered and was not delivered and is “willing” to give me a 50% refund for my disappointment.

Desired outcome: Deliver what I ordered!

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10:16 am EDT

FromYouFlowers.com Dead flowers recieved

I was the recipient of flowers for Mothers Day from a close relative on 12 May 23 They arrived three days early. They were wilted and drooping as they would look after a week to ten days if i had bought them from a flower shop.

Shipping flowers in a tight box with no ventilation or water is a BAD idea. The person who bought these flowers for me waisted her money. Flowers should be delivered fresh, not in a box, unless they are artificial. I have notified the person who bought me the flowers so she can hopefully recieve a refund.

Desired outcome: I was the recipiant of the dead flowers, not the purchaser, so i would say the purchaser should be refunded her money and given an apology.

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3:00 pm EDT
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FromYouFlowers.com Flower delivery for funeral

I ordered a flower arrangement from this website to be delivered to a funeral. Placed order on 3/25 for a 3/30 delivery. I chose “florist’s choice” so it could have been filled with almost any arrangement suitable for a funeral. The day of the funeral, which began at 11:00am, I received an email saying the order could not be fulfilled, at 10:30am! I live in Minneapolis, a city with more than 3 million people and there wasn’t one florist that could fill this order?!?! Unacceptable!

Desired outcome: Full refund

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10:53 am EST

FromYouFlowers.com Flowers not delivered on valentines day

They want to give us a 10.00 gift certificate, really? How about returning my money, you made me look like a complete [censored] to my wife. Then when I contact them they want to deliver them on febuary 16th, this is their response

Thank you for verifying. We sincerely apologize that your order did not arrive as requested. The order has been rescheduled for delivery to be completed today. We would be more than happy to personally call the recipient to apologize for the delay and inform of your intentions on delivery the february 14th.

Desired outcome: money returned

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5:21 pm EST

FromYouFlowers.com Delivery Service

I am asking for a refund on the Order Number# [protected]

The order should have been delivered 02/11/2023

But it was not, the order was delivered today 02/13/2023

Tracking#:1Z 8E9 R53 PG 9270 4309

There were an email sent to me on 02/11/2023 at 10:12 AM saying ,

From You Flowers order #[protected] was delivered.

I am very disappointed and I am returning back this order for a full refund

Desired outcome: Please refund in full

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4:26 pm EST

FromYouFlowers.com Expedited delivery services

I chose this place because they offered expedited service. I needed this service because I was ordering flowers to be delivered to my daughter's school to make her feel special. The flowers were never delivered. I never received a call or email letting me know that the expedited services I paid for were not going to be met. I was made aware of nothing my daughter just came home with no flowers and I had to go through customer service on the phone and on a live chat. They told me the flowers were still being delivered this is at 3:30pm my daughter was already home off the bus and the school closed. I told them that is not going to work no one is at the school now. I told them they could just deliver to my house they said that's fine, but it will be tomorrow. I said tomorrow is not her birthday they need to be delivered today that the reason I am spending $70 on flowers to be delivered to her on her birthday at school. They finally told me that they would be delivered tonight by 7pm again I said that is not going to work we have dinner reservations and will not be home they need to be delivered by 5pm. After going back and forth with the live chat he promises me they will be at my house before 5pm. This has been a terrible experience the whole point of spending almost 100 dollars on flowers was so my daughter could feel special on her birthday at school in front of her friends and it didn't happen. I am so disappointed. This place has done this to other people, and I have now learned my lesson to read reviews first but when a place advertises same day delivery, and you order a day before you would think your flowers would get to where they are supposed to be in a timely manner especially if you pay extra for them to be delivered by a certain time. They refunded the expedited services, but I feel like it's not enough again the whole point of the flowers and paying for delivery was to have them delivered to the school. Very upsetting!

Desired outcome: I would like more of my money refunded I am not expecting the whole thing because again the flowers are getting to her, but they were not delivered at the correct time or location!

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11:22 am EST

FromYouFlowers.com Lack of communications for delivery of order

I placed an order on FromYouFlowers.com on 12/20 that stated that the order would be delivered before Christmas, and to ensure that the order would arrive before Christmas I paid for expedited delivery for 12/21. To their credit, they notified me via email that they were refunding $3.17 for the expedite and that the order would be delivered on 12/22. On 12/22 I visited their website to view the expected delivery date. Their graphic timeline only stated "Delivery exception". The order number is [protected]. I sent them an email via their [protected]@FromYouFlowers.com email address on 12/22 asking for an update on the order. I received no response. On 12/23 I called them four times and was disconnected four times. I sent them three emails with no response. I finally checked their website tracking again on the morning of 12/23 and the timeline again showed "Delivery Exception" and now had a note at the top of the page stating that the order would be delivered on Monday, 12/26. The issue that I take with this company is that they made an assertion that the order would be delivered before Christmas. Additionally, I received no notification after 12/21 on the status of the delivery. This order was extremely important to me. They have utterly failed by a simple lack of communication. Had I known that the order was going to be delivered after Christmas I would have used a local florist that could have delivered by Christmas. At the writing of this complaint, there are no local florists that can deliver before Christmas. I shall never use this service again, and I truly caution others to not use this company for anything.

Desired outcome: Complete refund of the order price: $77.27

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Update by Jim Sundy
Dec 23, 2022 12:08 pm EST

Update: After 37 minutes on their chat, I was told that I would receive a refund. The refund should have been $77.27. Instead, I received an email stating that I would receive a refund of $29.11- short $48.16. I shall pursue this for as long as it takes to receive my $48 for THEIR mistake!

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8:26 pm EST

FromYouFlowers.com Funeral Flowers

I scheduled the family arrangement over 10 days in advance. It was not delivered. When I arrived at the funeral home today, I called, they said, all they could do was send a message to the local florist. They could not give me the name of the local florist. They would only leave a message as the florist did not answer, so they sent a message. They gave a refund.

This was one of the most embarrassing things that has EVER HAPPENED TO ME! NO FAMILY ARRANGEMENT AT A SERVICE.

THEIR CUSTOMER SERVICE SERVICE SEEMED TO THING GIVING A REFUND WAS MORE THAN GENEROUS OF THEM

NEVER, EVER USE THEM!

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6:56 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FromYouFlowers.com Flower Arrangements for Boss's Day

Requesting your assistance. I'm very upset and embarrassed about the flowers that were delivered for bosses day from pretty petals. You should be embarrassed and never use this company. I tried calling them to come back and pick them up but they were driving off. I left a message and texted due to was no answer they look nothing like the picture and they would not fit the description of a small. The order got here 5 minutes before closing. I was asked to order these flowers on behalf of other staff. I wouldn't have excepted them if our company receptionist did as she laughed. I did not give these flowers to our boss I rushed to the grocery store h-e-b and purchased a beautiful full arrangement for less money. My order was placed days in advance. This is unacceptable. Requesting a refund or credit a.S.A.P. The company let me down and I let the staff down. I have pictures of the arrangement. I would like to hear from someone a.S.A.P. I have attached the flowers received and the arrangement on your website. No match at all with the exception of the bow. I haven't had any problems with prior orders.

Candace collins

order # [protected]

email [protected]@pcitx.Com

phone:[protected]

boss day

October 17, 2022

delivery time: 4:53 p.M.

Desired outcome: REFUND

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Resolved

My complaint has not been resolved nor has anyone reached out to me by email or phone. I have only spoken to a customer service rep. who advised me to go to the website and submit a complaint online.

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10:49 pm EDT

FromYouFlowers.com No delivery

I placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying that they can’t make it with the flowers, and they are sorry etc and will upgrade the flowers n guarantee it will get to me the next day priority delivery. I was not happy but will be busy taking my wife out to dinner etc so if it gets here the next day in the morning or early afternoon that will be fine… on the 23rd again i try to work from home just in case they try to deliver. By 1:00 pm nothing (deadline is 6:00 pm set by their company) at this point i reached out to them again online chat and again they said it will be delivered today because now it is out for delivery. ok no problem as long it gets to me early afternoon before my wife gets home than that is still fine. Now it is 5:30pm still no flowers,so i once again reached out to them via online chat and once again was told it is out for delivery. I asked them 1) i was told yesterday this will be priority delivery today why is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed and now the agent said I have seen delivery arrived between 7-730. (not impressed or believe them as this seems to be just another empty promises, the boy who cried wolf). I did wait till 8pm and nothing… Now it is the next day on the 24th at 10:10 am still NO FLOWERS. side note the 3rd online chat when i spoke with the agent he/she told me to call an 800# which is their automated 800# that you can’t get anyone to talk to other than bot. as i’ve already done so n entering my order number into their automatic system and only gotten a reply “can not locate your order.” I told the chat agent to call their 800# n he/she said “I am not authorized to call that number.” WHAT? you are not authorized to call your company’s 800#? WHAT KIND OF JOKE IS THIS!

——————

follow up…

After messaging them on their Facebook page and posting what happened on yelp (which now they must have deleted or hide my yelp post as i can not see it anymore). They told me their supervisor will call me. i told them not to call me as i do not want to talk to them. if they have anything to say they can email me as i want it in writing. the next day on the 24th i got a missed call from their 800# with no voice mail. If your supervisor really wanted to talk to me than leave a voicemail!

They did issue a refund in the early afternoon on the 24th, but said will take a few days to clear. we will see if that will process or just another empty promises just Like their deliveries.

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10:51 am EDT

FromYouFlowers.com purchase of flowers to be delivered for a funeral

I ordered flowers for a funeral several for friend days in advance. The flowers were not delivered at all & I was not notified of their failure until 2 days after the funeral causing much stress & embarrassment to me and my family. I will never associate myself with this company again and will make an effort to tell everyone I know of this terrible experience.

This totally unacceptable!

Desired outcome: waiting on refund, I feel I deserve some type of compensation and not in discounts and coupons because I have no intensions of ever trying their services again.

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Jim Sundy
US
Dec 23, 2022 12:14 pm EST

I also shall never use them again! They said that I would receive a refund and it was for only 38% of what I had paid for the order. I filed a complaint with the state where they are a registered business. They simply cannot keep monies for no delivery. That is theft. Wire theft since it was paid for online!

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11:15 pm EDT

FromYouFlowers.com Not receiving my mom's flowers on her 51st wedding anniversary

Order flower for my mom from my dad who just passed away 3 month's ago for their 51st wedding anniversary. My dad always bought his wife my mom purple roses for the last 50 year's my mom received purple flowers from her husband my dad so I figured ill buy my mom some purple flowers since her husband wasn't able to buy his wife my mom her special flowers on their special day 51 years of marriage waited all day from 10am til 8pm never showed up what a let down has nothing to do with the money if only I knew the flowers weren't going to arrive I could of figured something else out but I put my hope and faith into From you flowers .com and not only did they let me down they ruined a 50 year husband and wife tradition 50 years this would of been 51 years if my dad didn't pass away 3 month's ago word's can't express the let down.

Desired outcome: Don't advertise same day delivery if it's not going to happen most likely your just going to ruin someone special day 51 years special.

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7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FromYouFlowers.com Flowers never received

I ordered two arrangements, first for mothers day came day late with no notice it was not worth the 75.00 I paid, flowers looked maybe 15 dollars worth ... called they talked in circles...

Second the order was placed on 5/11 today is 5/20 and its still has not been delivered. Called several times got empty promises from so called supervisors.

Nothing happened. Bad customer service, liars !

Avoid this company !

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About FromYouFlowers.com

Screenshot FromYouFlowers.com
FromYouFlowers.com is an online flower delivery service offering a variety of floral arrangements, plants, and gift baskets. They cater to various occasions such as birthdays, anniversaries, and funerals. Customers can browse and purchase directly from their website, with options for same-day delivery.
How to file a complaint about FromYouFlowers.com?

Here is a guide on how to file a complaint against FromYouFlowers.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FromYouFlowers.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FromYouFlowers.com. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file your complaint against FromYouFlowers.com on ComplaintsBoard.com.

Overview of FromYouFlowers.com complaint handling

FromYouFlowers.com reviews first appeared on Complaints Board on May 12, 2008. The latest review Mixed Experiences with From You Flowers, LLC was posted on May 22, 2024. The latest complaint Flower Arrangements for Boss's Day was resolved on Oct 17, 2022. FromYouFlowers.com has an average consumer rating of 2 stars from 147 reviews. FromYouFlowers.com has resolved 22 complaints.
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  1. FromYouFlowers.com Contacts

  2. FromYouFlowers.com phone numbers
    +1 (800) 838-8853
    +1 (800) 838-8853
    Click up if you have successfully reached FromYouFlowers.com by calling +1 (800) 838-8853 phone number 0 0 users reported that they have successfully reached FromYouFlowers.com by calling +1 (800) 838-8853 phone number Click down if you have unsuccessfully reached FromYouFlowers.com by calling +1 (800) 838-8853 phone number 1 1 users reported that they have UNsuccessfully reached FromYouFlowers.com by calling +1 (800) 838-8853 phone number
    (903) 593-8331
    (903) 593-8331
    Click up if you have successfully reached FromYouFlowers.com by calling (903) 593-8331 phone number 0 0 users reported that they have successfully reached FromYouFlowers.com by calling (903) 593-8331 phone number Click down if you have unsuccessfully reached FromYouFlowers.com by calling (903) 593-8331 phone number 0 0 users reported that they have UNsuccessfully reached FromYouFlowers.com by calling (903) 593-8331 phone number
  3. FromYouFlowers.com emails
  4. FromYouFlowers.com address
    143 Mill Rock Road East, Old Saybrook, Connecticut, 06475, United States
  5. FromYouFlowers.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
FromYouFlowers.com Category
FromYouFlowers.com is ranked 5 among 73 companies in the Flower Delivery category

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