Ordered flowers to be delivered to my Brothers' funeral. They arrived unmarked, no card, and...
To whom it may concern, if you think bloomex.ca treats you shabby when you order flowers and dont get a response, try this 1) when the sales operator is talking to you and trying to get you help...TRY LISTENING instead of being so focused on ### at the operator, the person might actually be trying to help you, but you can't get help if your not LISTENING. Your so focused on Yelling at someone that your not hearing anything that is being said, being an operator for Bloomex I truly try to get your order right and keep you happy that is the main goal, believe it or not the goal is to keep everyone happy and make someone else's day brighten up, it is not to intentionally ruin your day. But you call yell, scream, call us names (idot, f'n dummy, threaten to blow us up.) then expect us to kiss your ###, WE ARE PEOPLE LIKE YOU BEHIND THE PHONE, WE DO OUR JOB, TAKE YOUR ORDER, LOOK UP THE INFORMATION YOU CANT BE BOTHERED TO FIND, so maybe you should listen before leaping ... and on another note ... if you think they treat the customers poorly, then you really dont want to know how they treat staff. They started us off when we were hired at a decent salary and commission for sales, then just up and decided after a contract had been signed that its not gona be that way, lowered our pays by a $1.00 and changed the commission scale so that is almost impossible to make any extra money .. So every call the sales person gets that is not a sale and is a customer complaint is taking funds from the sales people. DO US ALL A FAVOR AND CONTACT THE RIGHT DEPARTMENT WHICH IS CUSTOMER SERVICE, SERVICE CLIENTELE .. NOT SALES ... TAKE YOUR FRUSTRATIONS AND NASTY ATTITUDES OUT ON THE RIGHT PERSON ..THANKS HAVE A NICE DAY ...
BLOOMEX DOES NOT CARE!
DON'T BUY BLOOMEX FLOWERS!
We received an order from friends as a congratulation, but the delivery person didn't knock or ring the bell. THey left the flowers in the direct sun where (we can only assume) they burnt and wilted. My wife and her mother were at the house at the time and we can't believe that the person didn't knock or ring the bell.
Then it gets worse.
When we call to get some resolution 1) we're put off onto an answering maching (they will only answer your call if you're ordering some flowers) we're told to e-mail a photo of the damage to [protected]@bloomex.ca.
Fine - we do it and read the policy that says that they'll get back to us in 24 hours or less.
It's a week later, and we still haven't heard back from them.
Our order number is: [protected] - so you know we're not "rival florists" trying to smear the reputation of Bloomex.
I'm hoping their complaints department, newly headed by Michelle Robitaille (mentioned on ellenroseman.com), will get back to us - but we'll see.
We are very disappointed.
This company is a total scam. My mother in law used this company twice. The first time She sent us flowers and a chocolate basket for the birth of our daughter. Half the flowers didn't bloom, and the flowers were not the right ones that she had ordered. The chocolate basket was totally different then what was ordered too. But, She thought that this must just be a fluke and it wasn't that big of a deal. But, 6 months later she sent us a fruit and chocolate basket when my husband was ill. This was utterly attrocious!!! The fruit was disgusting, it was different fruit then was advertised and it was rotting!! I had to throw most of it out because it was attracting fruit flies within hours after we recieved it!! They may even have already been in it when we opened it!! Also there was no chocolate at all in the basket, instead they included some crackers, tea, and some smoked mussels (my husband hates seafood)
All in all this company is a complete scam and seems to just send whatever they have handy instead of what you paid good money to order!!! They also do not take any complaints seriously!!!
My Fiancé sent me flowers at work for our first anniversary, when I opened the box they were all...
Where to start?
I live 12 hrs away from my mom, and every year, order her Mothers Day flowers to her place of employment in Armstrong, BC. I phoned 2 days ahead of time to ensure her flowers would be delivered on the Friday before Mothers Day weekend. And, just to be sure she receieved her flowers before going home from work on Friday, I paid EXTRA for a morning delivery. I chose the 'Joyful and Thrilling' bouquet.
Well, guess what? Nothing came. I felt horrible!! My poor mom receieved nothing for Mother's Day! And the story gets worse. I phoned and phoned and talked to countless customer service agents. I was given the run around, my phone calls were never returned and I was literally hung up on countless times. I used the online customer service agent and was just disconnected. My emails were never answered. Finally, one did return my call and the next week they sent flowers. The WRONG flowers came and they were DEAD!! Once again, I was given the run around, hung up on, and no one returned emails or calls. I can't even tell you how many phone calls or emails I have put in to the company. They make damn sure you can't get a hold of anyone, and I think they hope people will just go away if they ignore them long enough.
Almost 1 month later, flowers were going to be resent in place of the ones for Mother's Day. Well, they didn't come on the day they say they were going to, and worse yet, they are once again the wrong flowers and dead! My Mom said they looked worse than the first batch! WTH is going on with this company? They are the biggest scam artists out there! Are they getting flowers out of a dumpster? I am serious, what are they doing? It's like they are sitting in a box for a week before they get to where they are going. And why the wrong flowers? Are they buying florists flowers that are on the verge of dying for a discount and using those? I just can't figure out how they can screw absolutely everything up!
I am a real person telling a real story here. I have seen on these blogs that some people say some of these complaints are maybe the competition? Well, I am just a woman out 70 dollars and I have a Mother who received squat on Mother's Day. (My order # was 809777 and I am happy to show anyone the transcript between myself and the employees..I want everyone to be warned and know this is a legit story! )
I take solace in the fact that my mom works in Armstrong at a plant (Colonial Farms) that employs just under 100 people. I know everyone seen those flowers and knows the story behind a week late delivery which turned into a month, 2 wrong orders and 2 dead batches of flowers. You know what they say about bad service...one person tells 5 people and so on...This company just lost out on a lot of business! I intend on writing my story on every site I can so no one else has to go through this. Not only am I out money, but the sentiment was ruined on a special day.
I emailed the company after my second dead batch came and they told me there was nothing they could do. They claim they did all they could to fix the problem and that my VISA would NOT be refunded. Like I say, this company is horrible in absolutely every facet. From the dead flowers, the wrong flowers, being treated like I am a dirtbag because I want an explanation, the lack of customer service, being hung up on numerous times, and basically just ripped off...it's just unbelievable!
My advice is order right from the store in the exact town you want them delivered to! It might seem like you are getting a deal online but believe me, there is no deal to be had! Go to the florist store yourself, or at least phone the store yourself. These big companies who supposedly give you deals just don't exisit. I wish I would have done my research. It is way too easy to get scammed, I know I sure got duped!
Ok, I am the recipient of almost dead flowers, packed upside down, leaning against the door in the hot sun...
Bloomex is a florist that comes up when you do a google search - florists name of city (eg: florists Kelowna British Columbia) - it will come up no matter what city you put in DO NOT USE THEM.
Here is my experience:
On May 26th I ordered flowers (order # 815497) to be delivered to my granddaughter who had been seriously injured the week before. The flowers were to be del’d to Kelowna General Hospital. I never received an email confirmation of my order. I sent an email asking for a confirmation, no response. Later that afternoon I called and changed the delivery to her home in Maple Ridge for delivery the next day (Tuesday May 27th).
I confirmed the flowers were NEVER delivered. I sent another email today re this; both emails were sent to [protected]@bloomex.ca. I requested that a credit be sent to my Mastercard account number and asked for confirmation by email.
On Wednesday May 28th I rec'd a t/c from 'Caroline' shortly after sending the above email - I told her I didn't want the flowers any longer as it was moot - after a few phone calls and checking, Caroline advised me on Thursday May 29th that it was a '2 day delivery' for Maple Ridge - I was never told that; in fact the guy who took the order on Monday afternoon commented 'we get a lot of orders for Maple Ridge'. In any event even by that policy you were already late as that should have made delivery the latest on Wednesday May 28th.
Caroline also advised she could not 'stop a delivery in transit' - I questioned how that could be when here it was Thursday morning (3 days later after the order was placed) and the flowers still weren't delivered. Again I said I DID NOT want them and I wanted a full credit. Caroline said she would get back to me - she subsequently left me a message saying the flowers were in transit, would be delivered that day (ie Thursday May 29th) and I had a choice to refuse the delivery in which case I would get a credit but HAVE to pay the delivery charge or I could accept the delivery and I would get a credit for the delivery charge.
Well guess what, the flowers were not delivered until Friday May 30th, 5 days after the order was placed. While I appreciate not being charged for the 'delivery' I question that more of a credit is not being issued to me after all the hassle I have been put to. I even explained to Caroline that the reason I had to call and place the order by phone was that when I tried to do it online it kept increasing the number of items, i.e. I ordered 1 vase and 1 teddy bear; as I would go to the next screen it would be 2 vases and 2 teddy bears and even tho I would change them back to 1, the next screen would have them at 2 and of course the cost of 2 for each of those items - I finally gave up and phoned in the order.
I have NEVER had so much trouble trying to order flowers online, NEVER had so much problem getting flowers delivered (if this were for a funeral parlor the person would have been long gone from there) - to say I will never use that company again is an understatement - I will be sure and 'share' my story with as many people as I can.
Today (June 2nd) I rec’d a confirmation email, that the flowers had been delivered and looking forward to doing future business with me.
I purchased flowers and a gift basket from www.bloomex.ca for my mom for Mother's Day. The flowers and...
Do not buy here, It is the worst service online ever!! I ordered 12 red roses for Mother's Day. I paid...
We ordered flowers on Fri May 9, 08 to be delivered on May 10, 08. We added a special delivery note that...
This is formal email I sent to the Bloomex customer service email address: Dear Bloomex Inc. Management and...
I ordered 2 bouquets for same day delivery, They were delivered the next day and I paid an extra 9.99 each for same day. I tried calling the 1-800 number but all you get is an answering machine telling you to leave a message and they will get back to you within 24hrs. I left three messages on line for them to get back to me to confirm delivery, they never called back. The flowers were not what I had ordered, some were dead and others had petals falling off. DO NOT USE THIS SERVICE!! IT is a scam!!
I ordered flowers for my step-mom for Mother's Day and requested they be delivered on May 11th - as the site states that "they deliver on Mother's Day". Reasonable expectation, no?
Apparently not. Not only did they deliver the flowers two days early but more than 1 dozen of them were broken. The flowers were on their side in the cardboard box that they were delivered in.
I contacted the company and they requested that we send a picture of the broken flowers. Nice that they screw up and we have to jump through hoops to get restitution.
Anyway, that was the extent of the reply AND THIS WAS LIVE CHAT CUSTOMER SERVICE!!!
When I asked again why they were delivered two days early, I never received a response. Ever! I finally logged off after several minutes of nothing after my query "Are you still there?!?"
I sent two subsequent emails with my phone number (as suggested) including the one with the picture they requested, and never heard anything back.
I will never order from them again and will ensure that as many people as possible know how terrible their service is!!
Beware of this company!!!
Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would...
Note: This material is subject to legal complaint Bloomex is an online florist, based in Ottawa, that offer...
I'm hoping someone will check this before ordering (what I should have done) and save time and money.
Please DO NOT ORDER FROM BLOOMEX. I ordered flowers that never got there and then got the runaround from there operators, "we will investigate and call you back", "they will be delivered today (4 days late) and we will send you a email confirmation", etc... They never call you back, never send you an email. I'm trying to get my money back now and getting the same "if you have not heard back in 48 hours call us back"
Needless to say, I'm not to hopeful for the refund. I had used FTD in the past and wish I had stuck with them.
P. Vachon, Montreal.
Awful service from Bloomex! I had ordered flowers to be delivered to an address where my Mum was at for ONE NIGHT ONLY. Flowers not delivered due to weather (understandable, but why not call and TELL ME so I could cancel?!), and since they were closed Sunday, I couldn't call. I called in Monday to see about their whereabouts, and was advised they would be delivered that day. Provided new address to deliver to. Called back 10 min later to ensure they would be FRESH flowers, and again the new address was not on files, so I gave it to them again. My Mum called me on Tuesday to say that the flowers had been delivered to the wrong address, the one from Saturday - so she drove half way across Toronto to pick them up! I called to complain, and all they offered was to pick up the flowers to take them back, and refund money. Still no flowers! I have called 8 times asking to speak to a supervisor, and left numerous messages/emails. They are hiding... and refuse to get back in touch. Obviously I should have read this article first http://www.thestar.com/article/308355
I will be contacting Bloomex's President, Dimitri Lokhonia at [protected].
They are NOT a member of the Better Business Bureau, because "Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. Of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. "
We are a full service flower shop in edson, alberta. We belong to both teleflora and ftd. We also have a canada wide 800 number. If you want to send flowers to edson, alberta call us at our 800 number and ask us what is available and we can help you. Bloomex and other order gatherers are the middle man that they claim to cut out. They have only the local florists in every town to send their orders to.
I ordered flowers to be delivered between 12-5 p.m. The flowers were brought to the house in the morning (wrong time). No one was home. Attempted delivery again the next day. No one was home. The next week when I learned of the situation I phoned and emailed several times and was offered a refund for the flowers ($37.99 plus tax), but not the $9.99 delivery fee. I asked for a full refund, not willing to pay for a delivery service that was not done properly (wrong time). My request was sent to a disputes dept. I received an email, and reimbursement of $29.22, less than what I had been previously offered on the phone ($37.99 plus tax). Subsequent emails have gone unanswered.