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American Express Company Customer Service

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Complaints273
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American Express Company, Inc.

200 Vesey Street
New York
New York
United States - 10285-3106

Customer Support Phone Numbers

+1 800 528 4800(Personal Cards) 0 0
+1 800 492 3344(Small Business) 0 0
+1 800 528 5200(Merchant Service) 0 0
+1 800 528 2122(Corporate Cards, Cardmembers Only) 0 0
+1 888 800 8564(Corporate Cards, Program Administrators Only) 0 0
+1 800 492 3932(Platinum Customer Service) 0 0
+1 800 297 3276(Membership Rewards) 0 0
+1 800 297 2977(Reservations for Air, Hotel & Card Rentals) 0 0
+1 800 297 5627(Cruises) 0 0
+1 800 446 6307(Personal Savings) 0 0
+1 800 954 0559(American Express Serve) 4 0
+1 877 297 4438(American Express Gift Cards) 0 0
+1 800 221 7282(Gift or Travelers Cheques) 0 0
+1 844 273 1384(American Express Loans) 0 0
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American Express Company Complaints & Reviews

American Express Company / amex travel

Ka
Aug 06, 2019

Trip id [protected] [incident: [protected]] I am not an american express card holder but I absolutely hate your company and amex travel. You have the most incompetent customer service and i've been screwed too many times with your foolishness. First, I booked a flight with my mother'...

American Express Travel Related Services Company / refund

Jj
Aug 01, 2019

As a Platinum American Express member I used the AMEX travel website to book a trip for me and my friend to Dubai on June 17th for $1628.12 each round trip. When I booked the trip, I realized that the 2nd leg of our return flight was incorrect and I called within an hour of booking to have...

American Express Company / who is r.s. [protected]@cox.net?

Ju
Mar 28, 2019

What's with the following? It doesn't look legitimate to me. -------- Forwarded Message -------- From: 22 2019 X-Account-Key: account3 X-UIDL: [protected].409870.p3plgemini05-09.prod.phx.[protected] X-Mozilla-Status: 0001 X-Mozilla-Status2: [protected] X-Mozilla-Keys: Received...

American Express Travel Related Services Company / difficulty in talking to appropriate person regarding incorrect charges and credits by amex travel

Bo
Jan 31, 2019

I called the main platinum service number and explained the multiple charges and credits on December 13th and 14th for a trip I used point for. The amount was $616.40. There is a charge for that amount, a credit for that amount, and two additional credits for points. I don't understand the...

American Express Travel Related Services Company / platinum card replacement

Sn
Jan 05, 2019

I received a message on January 31 that there was a fraudulent charge on my card which would have to be replaced . I was told the replacement would arrive on January 4, contrary to the overnight promise . The person I spoke to was rude and unhelpful and refused repeatedly to connect me to...

American Express Travel Related Services Company / complain

Ra
Nov 28, 2018

Hi Sir I purchased American Express GlobalTravel card for 4000$ while I was travelling to USA. Card expiry date was 08/16. My cards having balance of around 300$ . I tried to withdraw amount before expiry date of my card but it was showing 0 dollar. I called customer care but they told since...

American Express / discrimination

La
Nov 13, 2018

This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet this company has backed...

American Express Travel Related Services Company / expired gift certificates

Ge
Oct 30, 2018

I mailed to American Express 2 expired gift cards for $25 each. I was told that they would mail me replacements. Instead they send me a form asking for a copy of a utility bill plus a copy of a government issued photo I.D. and if they didn't receive this information within 10 business day...

American Express Travel Related Services Company / perfect credit/25 year member amex cancelled

Am
Oct 05, 2018

I have been with AMEX for 25 years and have never missed a payment. I have a 775 credit score and my wife has 820 and ournet worth is over $10 million. I've not even has much as a driving ticket in 10 years and extremely rare to dispute a charge. Today they called me and cancelled us after...

American Express Travel Related Services Company / my card

Pk
May 31, 2018

I signed up for an Amex card for the delta points I spent the 3K in the 3 months but am now being told I was declined! I am furious I have been cheated and I will not let this go. They are telling me that this was declined after they gave me the card with the instructions to spend three...

American Express Travel Related Services Company / customer service, zero help!

Bk
May 10, 2018

Zero customer service, worst experience of any credit card company. Amex was once a good company, now they are just an off shore call center who can only spew what the computer screen in front of them tells them. No one can actually do anything. Refuse to call me back. No us based service...

American Express / credit card/ my account was closed without my permission

Ka
Apr 11, 2018

I tried to make a purchase and was told there was an error and I will need a different form of payment. I thought the person was lying and trying to steal my credit card info because I know my account is in good standing. She told me to contact the credit card company. Found out my account...

American Express Travel Related Services Company / american express - car hire mileage [ref: [protected]]

Ni
Feb 24, 2018

American Express Travel Related Services CompanyDear American Express, I do not have any indication or correspondence indicating the pricing or limitation of free km for my recent car booking through AMEX travel. I was made aware by Europecar at the time of car collection, that there would be additional charges (post 300km) for my car...

American Express Travel Related Services Company / trip id: [protected]; return flight

Ns
Jan 23, 2018

American Express Travel Related Services CompanyNorth Star High Voltage asserts that on January 14th, 2018 American Express Travel was negligent in its handling of the return flight arrangements for the above referenced Trip ID. To summarize, your company's service fell woefully short of reasonable expectations in the following ways: 1. ...

American Express Travel Related Services Company / amex travel

Lo
Jan 15, 2018

[protected] BOOKING REFERENCE MY flight got cxld and after calling the airlines BA and AA they said since I booked with Amex Travel they had to rebook me and when I called Amex Travel they said they could not help me... that they would be calling just like I would... didn't offer any kind of...

American Express / Awful employees

My
Nov 24, 2017

Their representatives are awful, not helpful and get their money for nothing. They don't deserve to be there and they ruin the company reputation. Instead of providing some kind of help, some of them tend to just hang up on people in the middle of a conversation. Some of them continue talking...

American Express Credit Card / unauthorized credit card charges

Jc
Oct 26, 2017

American Express Credit CardAmerican Express is the worst credit card company. They charged my credit card without my authorization. I have spent thousands of dollars in attorney fees and is telling me I'm responsible for paying for it. Stay away from American Express. If they come near your wallet, throw your wallet...

American Express Travel Related Services Company / credit card

Vi
Sep 20, 2017

I have been an American Express Card holder for 49 years. With all the business activity, international travel, national travel, etc. Amex has made 10, 000 of thousands of dollars off me over the past 49 years. It is with great regret that I am terminating my relationship with Amex. I...

American Express Travel Related Services Company / I am complaining about a trip that was booked over the phone with amex travel

Pi
Sep 06, 2017

American Express Travel Related Services CompanyI booked a trip over the phone with Amex travel 9 months ago from 12/22/16-12/27/16. It was supposed to be in Montego Bay Jamaica. In stead I was booked in a hotel in Runaway Bay Jamaica. 100 miles from the party I was suppose to be attending. The hotel the Royal Decameron was below...

American Express Canada / credit cards - unfair and deceptive business practices - lack of loyalty

Ma
Aug 23, 2017

My recommendation - Do not EVER apply for an American Express Card. I had a credit card with them for almost 10 years, never a single payment late, always paid in FULL every month and with no explanation, with a perfect credit, they said their system prompt them for an 'audit'...

American Express Travel Related Services Company / fraud department - lack of consumer support

Su
Aug 15, 2017

I have had my American Express Card for nearly twenty years, have used it for close to a half million in purchases and have never so much as been late on a payment. Several months ago there was a small, unauthorized charge on my card -- I advised it was not my charge and it was removed...

American Express Travel Related Services Company / collision insurance on rental car

Co
Aug 11, 2017

We rented a car in Rome and paid $25.00 for collision insurance. Because we had this insurance, we told AutoEurope at the airport that we did not need any other insurance. On returning the car, they found a small dent and we said we are covered. We then heard from AMEX that they do not...

American Express Travel Related Services Company / delay in recognition of a charge

Da
Jul 14, 2017

On Tuesday, July 11th I approved a charge of $1436.46 for an upcoming flight via the Japanese Travel Bureau. As of Friday, July 14th (3 days later) only the $35 merchant fee was actually charged to my account, the other balance has not shown up as yet. That seems an excessive delay. When I...

American Express / american express sent final bill of my deceased father to a collection agency without even sending it to his mailing address for payment.

Gs
May 08, 2017

My father passed away at the end of March. Per legal advice, we cancelled his two credit cards - one of which was an American Express. His American Express bills were paid each month for years by automatic withdrawal from his checking account and American Express would mail a copy of the...

American Express / Interest payment

Li
May 04, 2017

My Delta American Express was paid by phone on 4/22, 4 days late as for some reason my one line payment did not go through. I always pay by bills in full and never carry a balance. Also twice in the last year I never received my bill and ended up paying late for that reason and this is the...

American Express Travel Related Services Company / american express not sending back our overpayment

Rv
Apr 20, 2017

4/3/2017 amex was sent overpayment thousands more than we owed them 4/20/2017 they refuse to help return the funds, have removed it from the card account (credit) and refusing to return us these funds. I have called 25 times -- different response each time, different person. They have no...

American Express Travel Related Services Company / travel reservations

Ro
Apr 17, 2017

I was in the process of booking a domestic flight (Delta Airlines) and tried to find the airfare rules. Are you kidding me? On the phone for 30 minutes and 4 agents. No one could show me where to find this information on the AmEx Travel site. Ridiculous! And they want a fee as a travel...

American Express Travel Related Services Company / unknown third party services instead of reputable customer service

Ph
Apr 14, 2017

Date: 04/14/2017 Complaint: I made a mistake in my booking with AMEX Travel immediately, after I clicked the submit button. I called AMEX Travel and they called the hotel, then to return to say it could not be changed and it was final. I talked to the rep and told her that I was viewing...

American Express Travel Related Services Company / amex/delta card

Ph
Apr 13, 2017

Get an offer for 60, 000 miles from AMEX for Delta? Don't count on it. After spending hours on multiple calls and being told various deadlines ranging from 2 days to 8 weeks. I was finally told by American express that they would not honor the 60, 000 mile promotional that they sent me...

American Express Travel Related Services Company / travel

Dr
Mar 09, 2017

I needed to talk to a supervisor about adjusting my hotel reservation (something that can't be done online according to Amex-I have to speak with someone)and they put me on hold twice for 16 minutes and then 18 minutes and the second person I spoke with told me it could be hours before a...

American Express / bluebird debit card

Em
Jan 17, 2017

I was recently in miami, florida on vacation for christmas. While at the beach, someone broke into our rental car and stole my drivers license, bluebird card, suntrust debit visa and my merrick bank visa as well as two of my boyfriend's credit/debit cards. So while our family was at the...

American Express Travel Related Services Company / refund check received

Mu
Dec 13, 2016

In November 2016 I received a letter from American Express with an attached check for $603.77. I do not know what this is for and do not know whether to cash the check or not. The AMEX account is now closed. It was connected to Costco and last year Citibank took over the Costco credit cards. I...

American Express Travel Related Services Company / corporate card membership points cancellation

Gu
Dec 11, 2016

Hi, I had a american express Corporate Card for 5 years and i had paid a yearly fee of $90 every year to enroll in their membership points as my company did not participate in membership points. When i left my company, my company cancelled the credit card. After a month, when i logged into...

American Express Travel Related Services Company / travel

Nb
Dec 08, 2016

I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in's and out's of travel but NOT ok to assume that we don't know what you're...

American Express Travel Related Services Company / safeway amex fraud co

Ch
Dec 02, 2016

Re: bluebird account [removed] $212.43 in stolen credit card charges I am writing to you for your assistance to settle a dispute with a stolen america express bluebird credit card. On 11/21/2016 i received a text message from american express bluebird that my account is now at $0.00. I had...

American Express / prepaid amex card

Br
Nov 24, 2016

Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex...

American Express Travel Related Service Company. Inc. / american express gift card.

De
Nov 23, 2016

My friend bought at Wal-Mart a pre-paid gift card for the amount of $500 for me.. The next day went back to cash the gift card and Wal- mart did not gave the money because they can't find it. The receipt was issued of the purchased.The manager fax all the receipt and information. The...

American Express / customer service american express platinum (fraud department

Me
Nov 22, 2016

On 11/22/2016 I made a couple of call to AMEX Because charges were denied due to fraud alert. I made the calls after following instructions from a text recieved from AMEX. I called to different numbers [protected], 8:57 AM EASTER TIME: 30 Minutes wating [protected], 833 am 19 minute...

American Express / fraud, identity theft, theft of travellers cheques

Ke
Nov 07, 2016

identity problems as far back as 2001 and beyond chargeback letter was 2014-15, my identity problems are augmented by the the fact that my spouse has been missing since 1997 her name is Shery R. Grant. I have already filed identity theft complaints with social security and the federal...

American Express USA / late payment fees

Di
Oct 30, 2016

I have been an American Express customer for 14 years. I recently closed all my US accounts and returned to Canada. I had a rewards credit of approximately on my Blue Cash card number [protected] of $198.00 which I used to purchase goods on Amazon. I was not aware that the rewards had to...