American Express

During an up-grade presentation at Marriott Vacation Club, Orlando, Fla.

I applied for and received a American Express Bevy Credit card which was to be used for the up-grade as extra Bonvoy points were available if used. This transaction took place on May 18, 2023. After 2 months and 2 purchase statements from American Express showing over 135,000 Bonvoy points earned not one point has been posted to my Bonvoy account. After several phone calls to American Express and Marriott Bonvoy, over 12 calls, I was told my account at both was the same: account names, account numbers, points to be issued, e-mail address, phone numbers, but no knows how to activate my account. American Express and Marriott Bonvoy need to have better communication with their customers.

Recovery of Accidental payment to very old and expired American express Account

To Whom it may concern,

I send this email in desperation for some help with an unusual matter that does not fit into a convenient category. I am hoping to reach someone within American Express who will take ownership of this unusual problem and see it to a positive outcome. Let me explain,

Back prior to 2016 my wife and I had an America Express CostCo credit card. The card was in both my wife's name and my Name. We have not used this card since 2016 and as I understand, the ownership of these cards was somehow given to CitiBanc. Even though we had not used the card since then, the card's number and payee information remained in my bill pay list which I have through my credit union, TruWest. On May 8th of this year, while trying to pay a different credit card company, I accidentally instructed my credit union to perform an electronic payment of $5000.00 to the outdated American Express Costco card. The actual transaction occurred on May 10th; however, I did not realize my error until after the payment was sent.

I have attached proof of the electronic transaction which was provided to me from my credit union in addition to several screen shots of my account. It contains, I believe, the relevant information of the transaction. Part of its information follows:

Payment requested on 5/8/23

Payment sent on 5/10/23

Payee: American Express

Amount: $5000.00

Account #: [protected]

Payment sent from: TruWest Credit Union account ending in 6660

Confirmation #:QBCCWTQZ

my phone number: [protected]

my email address: wade.[protected]@gmail.com

my Name: David Wade Eickbusch

truWest email: [protected]@truwest.org ;

My credit union has indicated that the payment was received by American Express.

I can still get transaction data on this account by dialing the American Express general number and entering the account number. The information it provides is that a $5000.00 payment was received on May 10th, however, the balance indicates zero dollars.

Please assign someone to work with me to recover this payment. Because it is unusual, I believe that some investigative work will need to be done by American Express to determine the location of the payment. I can provide whatever info that is needed over the phone or in conjunction with TruWest. I would also be willing to start another credit card and transfer the $5000.00 into it if this can resolve the problem more easily.

Sincerely,

Wade Eickbusch

PLEASE HELP ME!

I paid my bill in August of 2019, in the amount of $904.08, and American Express has denied receipt of the payment stating I owe them $903.71, causing me to have a negative rating on the deadly credit reporting agencies. This has persisted to exist even though I have sent numerous faxes, and a return receipt request, with a copy of my bank statement indicating the payment to them.

My home is in DIRE NEED, of structural repair, and I need to borrow some money to get the necessary work accomplished, the asanine control the credit reporting agencies have on the ability of people to survive and navigate in this society is devastating to people like me. I'm a senior/veteran, living on a FIXED income. And AmEx, is keeping me from getting the help I need.

company's information: Account identifier [protected],

AmEx card number: [protected].

On May 23rd, I made two payments to my account that were returned for $400 and $600. I had recently changed bank accounts due to divorce and had forgotten to add the funds to the new account before I had the payments processed. Around the same time, American Express upgraded my Delta Amex to silver and sent me a new card to my old address, that card was returned to them. I then received notification that my account was closed. I immediately called AMEX, made a payment of $1,288.35 and the representative told me my account would be reinstated. I never received a reinstatement notice so I followed up and was told that they could no longer reinstate my account due to my fico score. I did not authorize them to pull my fico score, nor should have since I was already an established customer and approved for the card previously. I have exceptional payment history with Amex with no other returned payments on my account. Even after explaining my situation to several customer service representatives, I am still being told I cannot reinstate my card unless I reapply. I do not want to apply for a new account as I am working to build my credit post divorce and do not want any inquiries or new accounts on my credit report. This card is something I use daily and pay off monthly, and that can be shown in my account history. The unexpected closure of this account his significantly impacted my credit score and financial health in a negative way.

I filed a claim in April with Amex insurance for damage to a rental car. i have had 4 months of constant asking for documents. i send the documents and then they send another email asking for the same documents. I have called Amex repeatedly and asked for help to resolve the issue. I have been told they do not need more documents and it would be resolved. Then after speaking again today I get an email asking for the same documents I have provided. it is a a horrible experience. This is the worst customer service i have experienced in years. It is beyond comprehension how anyone can be this either incompetent or acting in a fraudulent manner. I have pleaded for help to resolve this matter

And not even an acknowledgement as a response? You continue to prove my point below. Do you force me to pursue this through other venues?

From: [protected]@icloud.com

Subject: Customer Service Declining

Date: July 8, 2023 at 7:29:12 PM PDT

To: [protected]@aexp.com

American Express has been my first choice for all major purchases primarily because of the excellent customer service. However, something in your business priorities have changed leaving me frustrated and enraged.

A recent Ebay purchase for an advertised “brand new, never opened" air-fryer was sent obviously opened and/or used previously. As I explained to Ebay, the seller, and Amex, it arrived without a manual and a plastic bag which I thought was to hold the manual. After downloading the manual, the bag was to have held the inner tray which was already in the unit, and instructed removal of packing tape on the drawer for which there was none. The danger of plugging in a potential fire-hazard is obvious.

After dealing with the new Amex “customer service,” I asked this to go to the Fraud Department but it never did. Only half of my details were recorded on my file, proved when calling once again to get this resolved and being told “I don’t see that in the notes.” I won’t repeat all those details again in this letter. The tone/emphasis the agent used saying “American Express Blue” was clearly demeaning as in “ONLY” Amex Blue. Supervisors were shielded from my inconvenience with “they’ll just tell you the same thing” which is dismissively offensive. When my request was finally granted, I made the stipulation “after 1pm PCT” yet three calls came in at 9am. “Oh, that wasn’t in the notes,” was repeated later and I had to say twice that the next day, Friday, I had a medical appointment at 1pm and of course, that is when someone called. These calls cannot be returned, so how committed are these supervisors to resolution, truly? Or Amex, for that matter.

The phone agent protected the supervisor; Amex protects the companies charged, but the customer appears no longer the top priority.

Before I cancel my American Express, paid in full every month after over a decade, and choose another card that merchants are happier to welcome, I am offering the opportunity to keep your customer. If it matters.

Charles S. Waxberg

“Blue” Amex: ….93004

Ref. No.D-[protected]

All my business Gift cards purchased from AE are no longer working. I have been contacting the customer services of AE gift card and Credit card sides for long year, and have no resolutions.

My AE Credit cards were closed 2 years ago, and by around the same time, I discovered that all my previously purchased AE business gift cards are also no longer working. BUT all those were paid in full.

I have been contacting both GIFT CARD side and GIFT Card support told me everytime it was deactivated by Credit Card. When I call Credit Card side, they all tell me that they have nothing to do with GIFT CARD.

I have been struggling with AE stole all my money and freezed my business gift cards purchased. I am saying all my previous purchased AE Gift cards.

It took 2 Days to buy a American Express Gift Card. I called first to make sure Walmart would accept it. Called them to make sure it would work at Walmart. Finally got my $2000.00 gift card to buy a computer. Went to check out. My gift card shows all the.10 cent check if this card is real from Walmart but has not processed one of them so the card looks fake, no purchase will go through. Called American Express gift card 1-800 number and they insist I have to call the number with the order that gives 3 option and no person. I am stuck with a $@000.00 gift card minus.50 cents pending charges from Walmart and no computer. I WILL NEVER buy from American Express again!

Since I have a great payment history my referenced card was nearing its limit and Amex accepted charge that immediately sent the card over its limit. I have tried several times to work out a solution with customer "service" reps. The last person suggested that his manager does not take calls and if I have a complaint I should write a letter to American Express Company, Tower C, 200 Vesey Street, New York New York 10285...

How helpful!

D. Caskey

WARNING! DO NOT OPEN A CREDIT CARD ACCOUNT WITH AMEX IF OFFERED A PROMO FOR HILTON HONORS POINTS! IF YOU EXPECT THEM TO RESPECT THEIR OFFER... BEWARE! THEY LIE AND DEFRAUD!

In late Feb., I found an offer online for 75,000 Hilton Honors points for opening a new credit card account. The only reason I applied was to get those points. I never received those points. I have called customer service three times about this specific issue and was promised that the situation would be resolved to my satisfaction three times. I never received those point.

I met all criterion to qualify for those points. I spent $1,000 using the card within three months and have paid all bills in full each month.

During my last call I demanded to speak with a supervisor. That customer service supervisor told that because I had closed a previous AMEX Hilton Honors card, that I was not qualified for the points. That information never appeared on the website, in the confirmation email, and was never communication to me in multiple phone calls I had with CS beginning the first day I applied for the card.

This is a fraudulent offer, very deceptive and I am closing my account and intend to sue them in Small Claims court if it is not resolved immediately!

I gotta tell ya, I had a real bad experience with American Express Serve. I mean, if I could give 'em a big fat zero, I totally would! Let me tell ya, if you ever lose your card or it gets stolen, you're in for a real headache. It took 'em forever to get me a replacement and they charged me a whopping $20 if I wanted it expedited. And let's not even get started on their customer service - it's just as bad as the rest of 'em. Honestly, I wouldn't recommend 'em to anyone. Save yourself the trouble and go with someone else.

Yo, so I was using American Express Serve (serve.com) and had a pretty whack experience. Someone used my card to pay for their cable and internet, and I only found out when I got a notification. I called up Serve and they told me to hit up the cable company to see if they could help. But get this, there's no theft protection on this card! If someone gets ahold of your numbers and pays online, you're basically screwed. Ain't that some BS?

I mean, I get that Serve is supposed to be a budget-friendly option for folks who don't want to deal with traditional banks. And yeah, it's pretty easy to use and all that. But dang, if they're not gonna protect my money, what's the point? I don't wanna be worrying about some random person draining my account every time I use this card.

Overall, I'd say if you're gonna use Serve, just be careful. Keep an eye on your account and make sure nobody's using your info without your permission. And if something does happen, don't expect Serve to have your back. It's aight for basic stuff, but don't rely on it too much.

This card, called Serve, is not worth the trouble. It's like an ATM card, but they charge you $5 every time you use it, no matter what you use it for. Plus, they only let you spend up to $2,000 a month. It's got the American Express logo on it, but don't be fooled. They even charge you a fee for putting money on the card, and you can only do it once a month, no matter how much you want to put on it. It's a bit of a scam, if you ask me.

So, I got this card in the mail, and it had the American Express name on it. I didn't even ask for it, but I guess they just sent it to me anyway. I wasn't too happy about it, so I called up American Express to complain. But they didn't seem to care at all! They didn't take any responsibility for sending me the card, even though their name and logo were right there on it. I mean, come on, someone had to approve that, right? It's not like they can just put their name on anything without checking it first. I think it was a pretty bad move on their part.

Yo, listen up folks. I gotta tell ya, American Express Serve ain't all it's cracked up to be. I mean, sure, you can get ACH deposits, but the fees are outta control. Like, seriously, way too many fees. And get this, even though there's an account and routing number associated with the card account, you can't use the money wallet with any merchants. What's up with that?

And don't even get me started on customer service. They'll straight up hang up on you if they can't fix your problem. And to top it off, they give you false information. Like, what kind of operation is that?

Overall, I gotta give this joint a big fat zero stars. I'll be taking my funds elsewhere, thank you very much.

I got American Express Serve to buy stuff online, but it didn't work out so well. They told me to sign up for the card, but I kept getting rejected. Even though I already had the card and money on it, they said I wasn't approved. They didn't do anything to help me out, and just kept giving me wrong info all day. It's frustrating because I got the card specifically for online purchases, but now I can only use it in stores. It's not what I wanted at all.

So, I gotta tell ya, I had a pretty rough experience with American Express Serve. I was expecting my tax refund from Jackson Hewitt to come through on March 23rd, but it's been weeks and I still haven't seen a dime. And let me tell you, the Serve debit card they gave me is just plain awful. It's making American Express look bad, if you ask me. I mean, if I was in charge of American Express, I wouldn't want to do business with Jackson Hewitt anymore.

But here's the kicker: I finally got fed up and called American Express to see what was going on. And you know what they told me? They said they would send me a check, but it would take 14 working days to get here. Can you believe that? I mean, that's just plain disgusting. I don't know what's going on with American Express Serve, but they need to get their act together.

I recently got my tax refund and decided to put it on my American Express Serve card. However, I soon found out that Serve is "holding" my money and I have no access to it. They told me that they can hold it for as long as they want because it's a "secured loan" and now they have complete control over it. I was under the impression that this was a cash card, but it turns out that it's not. In fact, when I got the card from Jackson Hewitt, they marketed it as a cash card.

To make matters worse, when I tried to speak to Serve's representatives about this issue, they laughed at me and hung up on me twice. I was extremely frustrated and felt like I had no control over my own money. I even reached out to my nationally recognized bank to see if they could help me, but they told me that Serve cards are not respected by banks and cannot be used with them.

Overall, I am extremely disappointed with my experience with American Express Serve. I feel like I was misled and taken advantage of. I would not recommend this card to anyone and would advise others to be cautious when considering it.

American Express Serve is a service that I have used for the past three years. Unfortunately, I have had some negative experiences with them. I admit that I may have been foolish to use them again, but I needed to get my refund from Jackson Hewitt quickly. However, they have caused me embarrassment on multiple occasions since last week. They took my funds and claimed that there was suspicious activity, which resulted in my money being frozen. The worst part is that there is no live customer service available on any of their phone numbers, and there is no email address to contact them. I am so frustrated that I am considering filing a police report. In my opinion, this is the worst company in history. To make matters worse, Jackson Hewitt is not willing to help me either. I strongly advise against using American Express Serve. Please be careful and avoid them at all costs.

This card is a real pain in the neck to activate. I've never had to jump through so many hoops just to get a card up and running. The automated system keeps telling me that I'll get an email to verify my account, but it's been two whole days and I still haven't seen hide nor hair of that email. I try to log in to the website that I set up, but it keeps telling me that my username and password don't match. I click the "forgot password" button, but then it asks me for my card number and CVV. I enter that information, but it just tells me that it's wrong. It's like I'm stuck in some kind of endless loop of frustration.

And the worst part is that I have a refund sitting in the account that I can't even access! It's like the card is taunting me, dangling my money just out of reach. I'm starting to wonder if it's even worth it to keep trying to activate this thing. I mean, what's the point of having a card if you can't even use it?

Overall, I'm pretty disappointed with American Express Serve. I was hoping for a card that would make my life easier, but instead I got one that's just causing me more stress. If you're thinking about getting this card, I'd say proceed with caution. It might not be worth the hassle.