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MyPrepaidCenter.com Customer Service Phone, Email, Contacts

MyPrepaidCenter.com
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1.5 5 Reviews 536 Complaints
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MyPrepaidCenter.com Reviews 541

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10:27 pm EDT
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MyPrepaidCenter.com - Card expired

Received a 200.00 gift card and on the card, it says Funds Do Not Expire but when I went to activate it, they said funds have been removed and it was expired. This is Fraud, your card company received the money and Visa cards should not expire, I was saving it because we were moving in June and wanted to use it after we settled in, and they said it expired...

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5:04 pm EDT
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MyPrepaidCenter.com Unable to access my $420

I received Mastercard gift cards from my employer and am unable to access them. Yesterday, at a retail merchant, we wasted a half hour trying to redeem the value from my Apple Wallet. All 3 cards requested PINs to access, yet no PIN was ever set up for these gift cards. The website offers no resolution. The phone number has disconnected me every time I've called, even when I actually spoke to someone. He did not call me back. This is very frustrating, and I would like access to MY $$$!

Recommendation: Do not add to your virtual wallet.

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Blackhawk Network Holdings

bfstengle, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We've already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. Thank you for your patience.

Jose G.

Myprepaidcenter.com

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1:36 am EST
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MyPrepaidCenter.com Cant use the card declined in a every store listed!!!

I tried every single store listed at least once and i have been declined every single transaction. Ive linked the card to my wallet. Ive called the number all i get is automation. $50 on a card cant even purchase $2 item. I have nothing good to say about this company. I have to check my email for a verification code to check my balance every single time even though i have account with them...

Recommendation: Never use the company

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赵阳
US
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You guys are scammers.My work order has been processed for almost a month without any progress, and now your supervisor won't even reply. I just want my money back.

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Blackhawk Network Holdings

Hello Zignet VS, thank you for contacting Myprepaidcenter.com. We apologize that you weren't able to use the card and that you weren't able to contact an agent. We have contacted you via compaintsboard DM to learn more about your experience.

You can also contact us at [protected].

Regards,

Juan P.

Myprepaidcenter.com.

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1:31 pm EST
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MyPrepaidCenter.com No customer service to resolve issue

I've tried to use my rebate card for an online purchase. The company I am purchasing from keeps saying the card issuer is declining the purchase. I have gone online and registered the card, and no changes. I have called and went through their entire phone menu. One option states if you are having problems with online purchases, to go to the website and go to your profile and update your billing address there. But, when you go to the website, the only thing the Profile section offers is a way to change your name, email or password. NOTHING about updating your address. So you can't fix the problem, and there is no human you can reach to help you.

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Blackhawk Network Holdings

Hello Sgolden,

thank you for contacting Myprepaidcenter.com. We apologize for the issues trying to use the card and receiving assistance through the phone, We will do our best to assist you with that matter. We have contacted you via Complaintsboard DM to learn more about your experience.

You can also contact us at [protected].

Regards,

Juan P.

Myprepaidcenter.com.

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4:24 am EST

MyPrepaidCenter.com The worst in class company of its kind

The credit cards they issue work well, sure, but god forbid you want to manage them by logging on your online account. You can never successfully login even when you have the right password. When you reset your password, it doesn't rightaway, you need to give it at least half a day and then try again. There's no way to contact the support team other than by calling which doesn't work half the time. Just the most pathetic service!

Recommendation: Please do not do business with them

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Blackhawk Network Holdings

Chakla, We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We have sent you a direct message to follow up and assist you with this matter.

Jose G.

Myprepaidcenter.com

MyPrepaidCenter.com Complaints 536

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5:24 am EDT
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MyPrepaidCenter.com Digital prepaid mastercard

On the 5th of june I purchased a prepaid mastercard of €80. But it can't activate on myprepaidcenter. I can't use it on any site that accepts mastercard, and they don't let me contact their support services. The error I keep getting is 'sorry, we can't activate that card'. Up until this day I can't use it and it's extremely frustrating that my mails keep getting denied, and so do my phone calls.

I don't recommend purchasing from G2A. They didn't help me either. Tried calling, doesn't let me. Automatically declines. As far as I'm concerned, I got scammed out of my money. They don't help at ALL.

Desired outcome: A full refund, or the card to actually get activated.

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Blackhawk Network Holdings
Jul 14, 2024 4:23 pm EDT

Evelyne1999, We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We have send you an email directly to continue working on this with you.

Jose G.

Myprepaidcenter.com

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Blackhawk Network Holdings
Jul 07, 2024 1:47 pm EDT

Evelyne1999, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We've already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. I appreciate your patience.

Jose G.

Myprepaidcenter.com

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Evelyne1999
Bierbeek, BE
Jul 07, 2024 11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Its not letting me send an email back, I confirmed it evelynexxx15@gmail.com.

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Evelyne1999
Bierbeek, BE
Jul 07, 2024 11:59 pm EDT
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Its in dutch but it says your email cant be found. Please, im just desperate to get my money back at this point 😭

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12:23 am EDT
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Featured review
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My company recently incorporated Awardco as a way for employees to give each other points for different things. One point in Awardco is equivalent to $1 on a prepaid card, offering through My Prepaid Center (https://www.myprepaidcenter.com). However, it has not taken long at all for issues to occur with these cards. Once I redeemed my Awardco points for a...

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5:21 pm EDT
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Featured review
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I got a reward card with $50 value from a S&W rebate program. It got declined either as a credit card and debit card. I then reset the pin and tried twice, each time, got "incorrect pin" error. I am 100% sure I have the pin number right as I had written down the pin on the card with a marker. The MyPrepaidCenter.com website does not provide any helpful...

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Is MyPrepaidCenter.com Legit?

MyPrepaidCenter.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds MyPrepaidCenter.com to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, MyPrepaidCenter.com is known for their high standards and safety. If you're thinking about dealing with MyPrepaidCenter.com, it's wise to check how they handle complaints.

Myprepaidcenter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Myprepaidcenter.com you are considering visiting, which is associated with MyPrepaidCenter.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

MyPrepaidCenter.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While MyPrepaidCenter.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 536 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the myprepaidcenter.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to MyPrepaidCenter.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:56 pm EDT
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REFUND is my only solution. I bought a new Prepaid MasterCard with $100 from Bitrefill.com. I've tried to use it 5 times today and they are not allowing my transactions to go through. I contacted 2 of the vendors and they both tell me it's the card issue. It has 3DS ISSUES. I did not make a mistake on my info. I can't use this card anywhere and want a...

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12:30 pm EDT
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MyPrepaidCenter.com Visa prepaid

Today i purchase a card with a 140 usdt value I received the code

And I was provided with a digital card with this number

[protected]

I tried to connect with Google pay Apple pay in different phones and pay in a online shop, nothing works Google statement is that the bank don't accept contactless payments for this card and to try with another one

Desired outcome: Fix this issue

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Update by 1356g
May 29, 2024 7:20 pm EDT

Close to one week and nothing I'm asked to rest assured that they work in this and no solution is given,card is not possible to connect to any service and my money is trapped

Please fix this I have 140$ trapped in this card

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Blackhawk Network Holdings
May 27, 2024 6:07 pm EDT

1356g, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We've already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. Thank you for your patience.

Jose G.

Myprepaidcenter.com

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4:53 pm EDT
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I ordered five $5 gift cards through a website where I get rewards for online shopping. After the 2nd gift card claim code was activated, it wouldn't let me activate any more gift cards. When I try to access the website (whether on my phone, ipad, or desktop), it says "You have been blocked." and gave me a customer support phone number. The first 2 times I...

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1:41 pm EDT
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MyPrepaidCenter.com Virtual prepaid mastercard

I noticed yesterday that my prepaid Mastercard expired (04/2024), but the card also says "Funds do not expire". I would like to get a new card with the funds transferred. I tried calling the customer support multiple times using the numbers provided here: https://myprepaidcenter.com/contact, but none of the numbers worked where I live (Poland). Please respond, because there is no other way of contacting you.

Claimed loss: 20$

Desired outcome: I would like my funds to be transferred to a new card.

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Blackhawk Network Holdings
May 05, 2024 4:22 pm EDT

Arkadiusz, thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Our team is committed to resolving the issue promptly. We've already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. Thank you for your patience.

Jose G.

Myprepaidcenter.com

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11:11 am EDT

MyPrepaidCenter.com Rebate mastercard

Received a digital prepaid mastercard in the amount of $50 as a rebate. I tried using the card when I first received it and it declined. I have since lost the CVV # and cannot use the card.

Website instructions say to sign in to retrieve the information but the card does not show as registered, and it won't let me register without the CVV which I don't have.

Customer service is a joke as it repeats the same messages 3 or 4 times, and then disconnects me.

There is no direct contact information available for this company.

Claimed loss: $50

Desired outcome: A usable $50 card

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Blackhawk Network Holdings
May 01, 2024 9:26 pm EDT

Jschwab, thank you for bringing this to our attention. We apologize for any inconvenience you’ve experienced. Our team is committed to resolving the issue promptly. We’ve already sent an email requesting further details based on the information you provided. Please rest assured that we are working diligently to ensure a smoother experience for you. Thank you for your patience.

Jose G.

Myprepaidcenter.com

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6:32 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Prepaid Visa Card

No matter what I try, I only get 3 dots to view and cant use my 39 USD. I am in Cambodia, which is not on the banned countries list. I tried with, without VPN, different countries and so on. All browsers that I know but always the same.

image.png

I also tried calling the customer service but it is quite difficult out of Cambodia and no email address . Can you please advise or somehow assist? Its the only contact i was able to find.

Any help or advice would be highly appreciated.

Claimed loss: 39 USD

Desired outcome: Refund or card that actually works

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Blackhawk Network Holdings
Apr 02, 2024 2:46 pm EDT

Hello Marco, thank you for contacting Myprepaidcenter.com. We apologize that you weren't able to use your card. We have contacted you via complaints board DM to learn more about your experience.

You can also contact us at [protected].

Regards,

Bryan D.

Myprepaidcenter.com.

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Author of the review
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marco kuehn
US
Apr 03, 2024 2:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Bryan,

unfortunately I can not reply to the DM here as it always gives me the attached error message.

I have send you a separate message, but my email should also be visible in the original post I made. Also, my contact email is marcoweberuss@gmail.com.

Please contact me ASAP to sort this out.

Kind regards

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7:00 pm EDT

MyPrepaidCenter.com Virtual MasterCard credit card

I purchased a virtual MasterCard credit card from this site and the card was sent by email, but when I pay an order on sites such as Ali Express and another site I am told that it was rejected. I must contact the bank that provided you with the card. How can I buy a card, but you cannot do anything with it?

card number DTMAK51NE9BJ I purchased it on 03/18/2024

Product

Mastercard US

Prepaid $10

Claimed loss: $10 is the amount of the charged card you purchased I just want to buy it on Ali Express if I can't use it So I want my money back

Desired outcome: To activate the card so I can buy with it or get my money back

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Blackhawk Network Holdings
Mar 27, 2024 5:47 pm EDT

Hello Ghost5188, thank you for contacting Myprepaidcenter.com. We apologize that when you attempted to use the card got rejected. We have contacted you via complaints board DM to learn more about your experience.

You can also contact us at [protected].

Regards,

Bryan D.

Myprepaidcenter.com.

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12:43 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com My Master Card

Hello I am Arbin a user of the preapid master card service of your website and I am facing a issue where I had previously bought something from a ecommerce website called daraz which is famous in south asia but I payed it through your mastercard the payment got pending but it didn't reach the seller so I request the company to look after this I have been trying to get in touch with you but I am not hope this will reach you. My user in Prepaid center is [protected]@gmail.com.

Claimed loss: 160$ + foreign transaction tax

Desired outcome: i wish to get my money back because i contacted the ecommerce site they told they haven't recieved any money.they told me to contact the bank

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Update by Arbin Oli
Mar 15, 2024 2:53 am EDT

Hello i had mentioned about my issue just 4 days ago here is my complaint link--

https://www.complaintsboard.com/myprepaidcentercom-b118739#c1948739

I had mentioned about the issue with my refund you have messaged me to reply you with my email i tried to do so but the website had some error when i tried to send message it said http error 500 so i am providing my email here my email is arbinolee7@gmail.com help me with this issue my card will be expiring after 4 months i need to get my refund until then.

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Blackhawk Network Holdings
Mar 13, 2024 10:00 pm EDT

Hello Arbin,

Thank you for reaching out.

We are sorry that you have been unable to reach out to our customer service department to get help. To better assist you I have sent you a DM.

Regards,

Elena Q

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Author of the review
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Arbin Oli
US
Mar 15, 2024 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am unable to dm you because it says http error 500 when i send an reply to you help me pls i need to get my money back urgent

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4:59 pm EST
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MyPrepaidCenter.com Mastercard c

I received a card with 200 dollars available. I went online activated and registered it. I have tried to used it repeatedly, it is declined EVERY time. Card will not work. Tried using the merchants listed (which is the weird that it’s a Mastercard, but not accepted everywhere Mastercard is accepted). The card actually does not work. I tried calling customer service, naturally it is all automated. No live agent. I plan to file complaints with the BBB, write bad reviews at all possible sites and spend as much of my time making others aware of these horrible business practices as I have spent trying to get this card to work. I would love to start/join a class action, MyPrepaidCenter is absolutely horrible.

Claimed loss: 200

Desired outcome: Outcome desired: for the card to work & 150 dollars for the time attempting to get the card to work (18.75 hr). I do not work for free and companies like this seem to believe my time is worth nothing.

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Blackhawk Network Holdings
Feb 21, 2024 3:48 pm EST

Hi Momandjosie,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Bryan D.

Customer Specialist.

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8:14 am EST
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MyPrepaidCenter.com Prepaid visa card

Received card in October 2023. Have been unable to activate the card which had an expiration date of December 2023. Tried to activate online and through their system. Did not work. Called customer service and they keep telling me that the card is not in my name so they cannot assist. Now the card is expired and they keep telling me to call insurance provider because that is who provided the gift card. Just keep getting the runaround. It's crazy because the envelope and actual card have my name on it. I just want to get the $30 that was issued to me but reps keep saying there is nothing they can do because card is not in my name.

Claimed loss: $30

Desired outcome: $30 gift card

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Blackhawk Network Holdings
Feb 21, 2024 3:49 pm EST

Hi Dgrant,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Bryan D.

Myprepaidcenter.com.

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4:02 pm EST
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MyPrepaidCenter.com Myprepaidcenter.com will not renew expired debit visa that has a cash balance

I called them today January 30, 2024. The agent Brenda said that the funds are not available according to the terms and conditions of the card.

This card was originally issued to me because of a General Tire purchase.

The value of the card is $70.

Claimed loss: $70

Desired outcome: I would like to receive a new debit card with the original $70 balance

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Blackhawk Network Holdings
Feb 21, 2024 3:50 pm EST

Hi LhinNH,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Elena Q

Myprepaidcenter.com

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Na4715
US
Feb 17, 2024 4:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

A lot people online are having the same problem with this company. I was able to talk to someone only once, after that nothing. No option to speak to a live agent. File a complaint with the FTC and Consumer Financial Protection Bureau. Their behavior is very shady and fraudulent because the cards don't work.

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Blackhawk Network Holdings
Feb 24, 2024 12:29 pm EST
Replying to comment of Na4715

Hi Na4715,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience, can you please provide us with your email address to further assist you? For immediate assistance, you can also contact us at [protected].

Regards,

Bryan D.

Myprepaidcenter.com.

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9:28 am EST
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MyPrepaidCenter.com Received 2 payments and cannot access card number!!

I have received two separate payments from settlements, created an account, followed the instructions and neither card will show me the card number or add to my wallet! the app is useless and i cannot get through to customer service! the site deducted $3 from the balance of 1 payment because i requested a physical card since online isnt working ! unacceptable

Claimed loss: $18.73 WHICH IS THE AMOUNT FROM 2 SETTLEMENT PAYMENTS ($7.70 & &11.63)

Desired outcome: I WOULD LIKE A PHYSICAL CARD WITH $18.73 LIKE I WAS AWARDED FROM SETTLEMENTS BUT CANNOT ACCESS BECAUSE OF THIS SCAM COMPANY. I AM NOT TRYING TO BE GREEDY BUT I DO WANT WHAT I WAS AWARDED BUT THIS SCAM SITE WILL NOT LET ME ACCESS IT

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Sunny_S2R
Lagos, NG
May 16, 2024 7:49 am EDT
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Dear Sir/Ma (My Prepaid Center support team),

I have been finding it difficult to successfully claim 2 of my 300USD Reward Cards from MPower Financing. For one of the cards, the card details could not be revealed as I could only see the last four numbers of the card.

When I called for support on 1st May, 2024 I was attended to and new link sent to my email. The problem still persisted as I could only see the last four numbers of the card, the card details could not be revealed. I later created a profile using a username (email) and password on myprepaidcenter.com. After adding the card to my profile, still, I could not view the full card details but was only able to view Transaction History showing the card Balance of 300USD intact. I also saw Proxy Card number, I could not know the full card number, Expiry Date and Security Code as these used to show after clicking View/Show Card Details. Hence, this card still seems useless without the full details.

I then thought of logging in later to see if the card details would be revealed after a while but another login problem has been showing since then: "There was an error signing in. Please try again later."

For the second card, after inputting Redemption Code, web error displayed is "We apologize. We have identified an error on our side. Please contact customer service at [protected]."

I have the 2 Redemption Codes of the cards in case an official will attend to me directly.

I hope there will be a final resolution to these problems.

Thanks.

Best Regards,

Sunday.

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Blackhawk Network Holdings
Feb 21, 2024 3:51 pm EST

Hi KYoung1027,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Elena Q

Myprepaidcenter.com

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11:24 am EST
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MyPrepaidCenter.com A Take Care $20 Reward from High Mark

Received my Wellness Rewards debit for $20 this summer. I activated it per instructions and later tried to use it at local CVS (approved place). It showed I had a $0 balance ! I had never used it. I tried to call you.. No way to get a human and no instructions how. I tried to email, but your email address does not work. Suspicious ! I wrote a letter to NV address on your site months ago. No phone call or response. I do not understand, unless my money award is not being put on the card or someone is getting it before me...I will be calling my insurance company Highmark to let them know my disappointing situation with your company...Linda Ferrick [protected]

Claimed loss: $20 on my card

Desired outcome: getting my $20

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Blackhawk Network Holdings
Jan 13, 2024 3:37 pm EST

Hi Fixsoon,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Bryan D.

Customer Specialist.

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11:50 am EST
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MyPrepaidCenter.com Blocked

I used the prepaid card for amounts totaling $84.69 I have another $115.31 to spend. I used the $115 and it didn't go through. I called the BHN support line and they are working on it! It is now 1 month since they have contacted me They don't answer the support line . i have tried and tried. I want my $115.31credit back to me. The prepaid card was issued on approximately 2 months ago. I have called the BHN support line , but they do not answer me,

Claimed loss: $115.31

Desired outcome: $115.31

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Blackhawk Network Holdings
Jan 13, 2024 3:37 pm EST

Hi Lynnsimons,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Bryan D.

Customer Specialist.

ComplaintsBoard
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11:34 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Visa Debit Award Card

We received a prepaid visa debit award card with the $602.50, the card states funds do not expire however, the card expired 06/21. We had been trying to contact the company and were unsuccessful. Now it's December 2023, I was finally able to locate a working phone number and website for them. Upon contacting the automated line and entering my card information and a recording states that they do not issue replacement cards once the card expires. If the card says the “funds do not expire” then the funds do not expire, and a new card should be issued. This is a predatory and intentionally deceptive business practice.

Claimed loss: $602.50

Desired outcome: Have a new card re-issued and all fees waived due to the deceptive business practices.

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Read full review of MyPrepaidCenter.com and 1 comment
Update by Alaina Barlow
Dec 25, 2023 2:03 pm EST

Elena,

I have received no message anywhere. I am not sure why you would message me on a platform other than the one my complaint originated from. Please contact me via the contact methods provided in my review. Thank you.

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Blackhawk Network Holdings
Dec 16, 2023 12:02 am EST

Hi Alalna,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Elena Q

Myprepaidcenter.com

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2:39 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Card is being rejected everywhere

My company bought a card for me.

I've activated card a few days ago and I cannot use it anywhere. I've tired adding it to the google wallet, it was rejected. I've tried to shop online on various sites it was rejected. Also, I cannot log in to my MyPrepaidCenter account from the laptop (Chrome browser) it keeps showing "Error on our side", I only managed to log in from my mobile and there I can see my active card with the balance.

My email is snemanja.[protected]@gmail.com

Claimed loss: $500

Desired outcome: I would like card to work or refund.

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Blackhawk Network Holdings
Dec 16, 2023 12:03 am EST

Hi Nemanja,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Elena Q

Myprepaidcenter.com

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8:40 am EST
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MyPrepaidCenter.com My Prepaid Center

Hello,

I have money left on my visa card on myprepaidcenter and it recently expired. The card says “Funds do not expire”, and I read on your FAQ: "if the funds remain in the card even after its expiry date, you can request a spare card free of charge by contacting customer service. ” but since I’m international I cannot call the number on your website, and there is no email address... How do I figure this out?

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Blackhawk Network Holdings
Dec 16, 2023 12:03 am EST

Hi Nat,

Thank you for contacting Myprepaidcenter.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via DM to learn more about your experience. For immediate assistance, you can also contact us at [protected].

Regards,

Elena Q

Myprepaidcenter.com

How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com customer service
Expand Collapse all
Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Card expired was posted on Jul 28, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 541 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com Contacts

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    More phone numbers
  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2024
MyPrepaidCenter.com Category
MyPrepaidCenter.com is ranked 12 among 104 companies in the Credit Cards category

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