CB Credit Cards American Express Complaints #2-21

American Express review: Fraud detection sucks, Customer service worse

Don_GG of US

Sep 01, 2026 9:11 pm UTC

Verified customer

Featured review

Check AMX website FAQ, sez you don't have to contact them if you go on vacation cuz the have great detection. 4th transaction on vacation they locked the card. Their chat customer services is worse, talk to 3 different agents and they could not agree on whether the account was locked. Called their 800 fraud line and they treat you like a criminal. I closed the account.. Good thing I had chase Visa.

Recommendation: chase Visa

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American Express Contacts

American Express phone numbers

+1 (800) 528-4800

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Personal Cards

+1 (800) 492-3344

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Small Business

+1 (800) 528-5200

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Merchant Service

+1 (800) 528-2122

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Corporate Cards, Cardmembers Only

+1 (888) 800-8564

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Corporate Cards, Program Administrators Only

+1 (800) 492-3932

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Platinum Customer Service

+1 (800) 297-3276

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Membership Rewards

+1 (800) 297-2977

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Reservations for Air, Hotel & Card Rentals

+1 (800) 297-5627

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Cruises

+1 (800) 446-6307

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Personal Savings

+1 (800) 954-0559

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American Express Serve

+1 (877) 297-4438

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American Express Gift Cards

+1 (800) 221-7282

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Gift or Travelers Cheques

+1 (844) 273-1384

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American Express Loans

More phone numbers

American Express emails

info@aexp.com

100%
Confidence score: 100%

Support

auemailfraud@americanexpress.com

99%
Confidence score: 99%

spoof@americanexpress.com

98%
Confidence score: 98%

ukemailfraud@americanexpress.com

97%
Confidence score: 97%

support@americanexpress.com

85%
Confidence score: 85%

support

More emails

American Express address

200 Vesey Street, New York, New York, 10285-3106, United States

American Express social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 03, 2026
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