Square
reviews and complaints

I started using Square earlier this year and boy, was I in for a ride! They deactivated my account without any explanation and I was left wondering what I did wrong. I tried to get in touch with their customer service but they refused to tell me which terms I violated. They even told me that they will not reactivate my account once it's deactivated. I was left with no choice but to create a new account with my personal email address. I set up the account, linked my bank account, connected the hardware and was advised that I could now accept payments.

On November 26, I completed a purchase for $30 at a craft show where I was a vendor. I didn't receive any emails stating that more information was required. On December 21, I completed 4 transactions at another show where I was a vendor. Still, I received no notice that more information was required. It wasn't until December 29, after searching extensively for an explanation as to why my funds weren't being transferred, that I discovered that they required paperwork. I sent my business license, bank account statements, and receipt from the first transaction. I also sent an explanation as to who the customer was and what she had purchased. I received promotional emails from Square following this submission but nothing further.

On January 17, I contacted customer service and was advised that they sent an email on December 30 (which I did not receive) stating that my account was deactivated. The only explanation they gave me was that they cannot support my needs based on the information provided. I requested a proper explanation as that explanation is not sufficient. They refused to provide any further explanation. They only advised me that they will not and cannot reactivate my account. I have to wait until 2 business days after March 2 to obtain my funds. They will not refund me the cost of my hardware because it has been over 30 days since I purchased it.

This whole experience has been extremely painful and detrimental to small businesses like my own. I cannot and will never recommend Square to anyone. It's a shame that a company that claims to support small businesses can treat their customers this way. I hope they improve their customer service and policies in the future.

NO TRANSPERANCY! HOLD FUNDS HOSTAGE!

I recently reactivated my account with Square for seasonal bulk sales. They asked me to verify the accounts whose funds were already allocated into Square. I answered the 16-questionnaire that was requested and submitted invoices and client info.

The approval process is supposed to take "2-3" days, but I received an email notification in just 20 minutes. Here's what it entailed:

*acciunt deactivated
*no reason
*no call
*funds will be released in 90 days feb 2023.(today is nov 13th 2022.
*no chance of reactivation. Deactivation is FINAL

I have merchandise that needs to be released to stores for the holiday season, but instead of reaching out to verify any possible flaw or missing information, Square simply chose to shut down my account with a non-transparent excuse and zero communication.

This will place any business in a horrible position! It is clear this company is not to be trusted if it is capable of the above and below.

So I called. The first point of contact mentioned the reason I was deactivated - my answers are weak - then proceeded with "there's nothing we can do once the account is deactivated."

I called again, and the second person basically hung up on me with no concern. (I wanted a solution for the funds as I am currently sitting on merchandise that goes out for the holiday season, but Square wants to hold funds in a way that not even a bank does.)

I called again, and the third person was actually concerned for my business. I am thankful for that.

BOTTOM LINE:
A company that works with sellers, holds funds hostage for 90 days, and allows one to falter with consumers or merchants with a lack of communication is not a great nor good company to work with. To say my answers or response was/is weak is weak on Square's behalf with an absolute lack of communication, and far from committed.

I've been using Square Up for a little over three years now and it's been smooth sailing for the most part. However, I recently ran into a problem that left me feeling frustrated and disappointed with their customer service. I received an alert that my payment processing was no longer enabled, which meant that I couldn't accept payments through the online store and websites I had created on the platform. When I contacted customer service to find out why, they couldn't give me a clear answer and transferred me to the ecommerce department after keeping me on hold for about 30 minutes.

I spent another hour on the phone with the ecommerce department, but they couldn't help me either and transferred me back to payment processing. I was so frustrated at this point that I asked for the agent's name or ID, but they refused to give it to me. I also asked for their manager's name, but they refused to give me that too. They told me that I was put into a queue and I had to wait for someone to help me.

After waiting for another 30-40 minutes, I finally spoke to someone named Dan who claimed to be an escalation agent. He tried to help me resolve my issues, but after another hour, he transferred me back to ecommerce or payment processing and said he would advise the agents of the issue to help them help me. I was getting frustrated with the lack of progress and the fact that I had to repeat myself over and over again.

To make matters worse, some of the customer agents were sighing with frustration, talking over me, not listening to my complaints, and one even muted me before eventually hanging up on me. I called back again and after five hours on the phone, they told me that this was a problem that only account services could handle and that they would email me. I was shocked that they didn't transfer me to that department or give me a name to follow up with. They just said someone would email me.

I was extremely disappointed with the way Square Up treated me as a customer. I felt like they didn't care about my business and were more interested in getting me off the phone. I will be cancelling everything with them and switching to Stripe. I hope that anyone who reads this review will think twice before signing up with Square Up. They are not a company that respects their customers and I would not recommend doing business with them.

to resolve the issue and return the $900 that was mistakenly taken from my personal bank account. I also request an apology for the poor customer service and lack of response to my repeated attempts to resolve this issue.

Review:
I had a really bad experience with Square Inc (squareup.com). I sold services to a client on October 25th, 2022 for $900. The payment was received by me, but then Amex made a mistake and entered a false dispute due to fraud. They claimed they credited my client the $900, which was a total bank error. My client straightened it out with American Express and they have since rebilled the client. I attached the letter from American Express which I sent to Square 50 times with no response and no help. They continually attempt to debit my personal checking account for this $900 which was a mistake. They won't correct it, even though American Express has corrected it and said they sent the money back to Square. Square does not have it or says they won't do anything. They told me to get a lawyer and they told me they closed the case after 25 days. They're useless, they're liars, their agents make up stories, they promise to return phone calls but they never do. They've been attempting to steal this $900 out of my personal bank account when this sale was legitimate and in the end it was undisputed and there is no claim according to my client. See the letter attached from American Express. Where is the $900? I'd like to know why no one wants to tell me that. American Express says they sent it back to Square, where did it go? They refuse to open the dispute back up to make corrections to the mistake and continually try to rob me out of $900 out of my personal bank account. Do not use them, they're crooks. I don't know what to do to get this resolved so I'm filing a complaint against them. Please see the letter enclosed from American Express where they re-debited my client and sent the money back to Square which they don't know anything about or want to know anything about it. What kind of business are they running where they can't provide customer service to their client, me, Sprinkler Pros Inc, in business 50 years? I've never seen such poor service in my life. I hope that the world sees this for what it is. I need this corrected now, stop trying to steal my $900.

I would like Square Inc to contact me to resolve the issue and return the $900 that was mistakenly taken from my personal bank account. I also request an apology for the poor customer service and lack of response to my repeated attempts to resolve this issue.

Square Inc, or squareup.com, is a company that has left me with mixed feelings. On one hand, they seem to be owned by a powerful duo named Jack Dorsey and Jim McKelvey, who contract their operations to customer service agents and financial institutions to make their business look legitimate. However, on the other hand, they have some positive aspects that are worth mentioning.

One issue I have encountered with Square is that they deactivate accounts without any reason. They claim to have the legal authority to exercise that will if they detect irregularities with your account, but often these irregularities result from their own inefficiencies. It's frustrating that they don't seem to take responsibility for their mistakes.

Another issue I have with Square is that you can only contact them once you establish an account with them. If your account is deactivated and you have a complaint or feedback to share, your calls will not be accommodated because you have no account with them. This seems like a strange policy to me.

However, I must say that their email response rate is surprisingly good. They also try to be very dynamic by providing cutting edge technology to meet today's business needs. However, without adequate staffing and committed live persons to synchronize with this technology, there will be many dissatisfied customers.

There are many poor reviews and bad reports about this company that outweigh the good, but I would still classify them as unethically Squared. I had a disagreement with a customer service agent and my account was deactivated 2 minutes after my interaction. What a coincidence! I was merely asking questions about some aspects of their service which I couldn't understand.

Overall, I gave them a 1 star because that's the lowest score I could find. I hope they have enough money to keep disguising their unethical and poor service.

Square Inc, also known as squareup.com, is a point of sale system and online dashboard that assigns a customer representative to your account while signing up. The system is great and easy to use, but the customer service after becoming a Square customer is terrible. Anytime an issue or question arises, it is impossible to get Square to resolve the matter. The Square support team are simply receptionists with zero power to get any issue or matter resolved. Instead, they say they will email your concern to their team, and the issue may take 48 hours to resolve. In our case, there were issues after issues with their services, and it did not ever get resolved, going on over a month.

To compound the matter further, whenever Square has an issue with your account, they hold your funds for weeks or months at a time, with nobody to call and handle the issue causing said delays. Further, Square does what they call random account security checks, which is nothing more than them holding your funds for no reason. No large or small business can afford to wait 48 hours to weeks at a time for a resolution to a matter, and no business can afford to have their payment processor hold their funds from products and services sold, which are needed to pay staff, bills, and inventory.

Avoid Square at all costs. Don't believe me? Try this real fast. Call Square and act like you are signing up for a new account, and you will get white glove treatment, with a rep that speaks English clearly. Whereas once you become a client of Square, you get transferred to non-English speaking reps that are receptionists at best, with zero power to fix or resolve a matter a merchant may have. Why is an English-speaking rep important? Well, Square requires that you use your email information to verify your account when you call in for one, and having to repeat this over and over to someone that does not understand is wasting a business owner's time. Having to repeat an account issue over and over to reps that do not understand clear English is also a waste of a business owner's time. Not having a dedicated account rep that knows you and your account, as to save time and not have to speak with 50 account reps that get nothing resolved, is also important to a business owner.

Square is an embarrassing company. We closed three accounts with them and are informing our clients and vendors due the same, as to avoid such nightmares in the future. Square's customer service is terrible, and their support team is not helpful at all. They hold your funds for no reason, and their random account security checks are just an excuse to hold your funds. Avoid Square at all costs.

On June 1, 2022, I had a frustrating experience with Square Inc. Their system went offline and crashed, causing me to lose a payment from a customer. I swiped the customer's card while the system was offline, and the payment went through. However, when the system came back online, the payment had been declined, and the customer had already left. I contacted Square's customer service, but they were unable to provide me with any information about the customer.

To make matters worse, the lady on the phone suggested that she could try the card again, but later I found out that this was not allowed. The compensation that Square offered me was also misleading. They said they would waive fees for me up to $1000, but the email I received said it would be waived for $1000 in sales. The transaction that was declined was only for $90, so the compensation they offered me was not fair.

As a small business owner, I was disappointed that Square did not take responsibility for their system crashing. They just threw a number at me without any clarification, and it was frustrating to deal with. However, I must say that Tish in customer service was amazing. She stayed calm and polite throughout our hour and a half phone call, even though we were both confused about how things were being worded.

In the end, Square did not compensate me for the $90 that I lost while their system was offline. They only offered me about $35 worth of free processing fees, which was not enough to make up for the lost payment. I am currently considering canceling my Square account and finding a different credit card service.

Overall, my experience with Square was frustrating and disappointing. However, Tish in customer service was a bright spot in an otherwise negative experience. It's good to know that there are still good people working for corporations like Square.

We have been using Square Inc (squareup.com) for our four businesses for quite some time now. However, we have recently encountered some issues that have made us question the reliability of this payment platform.

The first red flag we noticed was that Square no longer refunds transaction fees. This means that if a client cancels a transaction, they will receive a refund for the transaction amount minus Square's fees, which can be as high as 2.9% + $0.30. This can lead to unhappy clients leaving negative reviews, which can harm our business. When we brought this up with Square, they simply told us to update our policies. However, even if we were to put this information in fine print, it would make us look like scammers. We believe that Square should be more transparent about their policies and fees.

Another issue we faced was when we opened a new company and used Square for our first sale through their invoice feature. The transaction went smoothly, but then Square suddenly held the transaction and started asking irrelevant questions, such as whether we checked the client's ID and how we knew if the client was authorized for the transaction. We did not enter the card manually, and we do not know who the client is, so we cannot ask for their SSN or paperwork. We believe that if Square is unsure about a transaction, they should deny it and show an error message instead of holding the money hostage. We also believe that these questions should be asked before onboarding a client, not after taking payment.

The final and biggest red flag we encountered was when Square asked us to upload our driver's license to confirm our identity and give them online access to our bank. When we asked the chat representative for their full name, they simply said "Mohamed." We find it suspicious that Square is asking for full access to our financials but is afraid to disclose their real identity. When we asked about their security procedures, they simply told us that we accepted their terms of service. We have read their documents, and while they claim to be PCI compliant, they have no security or insurance procedures in place for client or private data. We believe that this lack of transparency is unacceptable, especially for a financial institution.

We also noticed that Square's support is no longer US-based, which can make communication difficult.

In conclusion, while Square was once a good alternative to other payment platforms, we now believe that they are subpar and much lower than typical high-risk processors. We are a low to no-risk company and have only had two chargebacks in 12 years, both of which were decided in our favor. We believe that Square needs to be more transparent about their policies and fees and needs to improve their security procedures.

I gotta say, Square Up is a real pain in the neck to deal with. They only like to communicate through email, which can be a real hassle. And let me tell you, if you're in a high-risk business like we are, you better watch out.

We had a customer who charged over $40,000 in private jet charters between 30 and 60 days ago. But then they disputed those charges, and Square Up sent us an email saying we had to respond to their Information Request Form within 7 days if we wanted to challenge the dispute or refund the customer. And get this - they put a hold on our Square account for $22,806.76! If our Square balance was less than that, they would take the rest out of our linked bank account. And that's exactly what they did - they took almost $40,000 out of our bank account the very next day!

But that's not all. We also received a credit card payment of about $23,000, and Square Up decided to hold onto those funds for an additional 90 days because of our high-risk business. And then, within 24 hours of all this happening, they deactivated our account! They said we had a pattern of transactions associated with high-risk activity, and that we wouldn't be able to process transactions using Square Up anymore. And any funds we had in our account would be held for 90 days before being released to our linked bank account.

It's just ridiculous. And when we tried to complain, all we got was a generic email saying they had assigned our message to a team member who would reply as soon as possible. No real help there.

Honestly, we don't use Square Up anymore and we wouldn't recommend it to anyone. It's just not worth the hassle and the risk.

I've been using Square for almost 6 years now, and I have to say that my experience with them has been a mixed bag. While I've had a few minor issues in the past, they've usually been resolved fairly quickly. However, things took a turn for the worse when I started getting unauthorized charges for my payroll subscription back in February.

I called in March to see what was going on, and the representative told me that it was a glitch on their end. They refunded me the charge, but I would have to close my payroll account and open another one to avoid getting charged again. This was frustrating, and I couldn't do it in the middle of tax season while running a business.

I told them I couldn't do it and would call back in a few months when I could address this issue and get a refund for the charges. They said okay.

Fast forward to the middle of August, and I finally had some time to address the issue. I started through email support, but the representative took three days to respond to me and had no idea what I was talking about. They said the charges were authorized, even though I had explained the situation multiple times.

After a lot of back and forth, they finally agreed to refund me for two months, which was unacceptable since I had been charged for six months without authorization. I requested to speak to a manager, but nothing happened in that regard.

I called two days later and spent 45 minutes on the phone explaining the situation to a new representative. They went back and forth between their manager and me, and they finally admitted that they changed their service offerings, and the subscription that I had paused previously was charging me again. The only way to stop the charges was to close the account and open a new one, which was ridiculous. But I was willing to do it once I got my refund.

The 45-minute call time was simply because I had to explain the case over and over again until they were all on the same page. By the time something could actually be done with it, I had to go into a meeting and couldn't stay on the phone.

A week later, I called again to try and speak to a manager to get this handled. The first representative said there were no managers available, but he would put me on hold while he looked to see if he could get one. After 15 minutes, he didn't come back, so I hung up and called again.

The next representative said that they couldn't simply transfer me to a manager and had to request an escalation. They submitted a request, and the manager would accept or deny it, and then they would reach out in 2-3 days. I was extremely aggravated at this point. Square, who is doing business with business owners, thinks that the time of their support team is more valuable than ours. I agreed to wait to be called back.

Six days went by, and nothing happened. So I called for the last time. The representative said they were speaking with the manager, and then I was on hold for over an hour. This was absolutely unprofessional and by far the worst customer service I have ever experienced.

As I'm writing this, I finally got into contact with a manager after being on hold for 1 hour and 15 minutes. They said that they only have a 3-month cap for subscription charges, even though they charged me without my authorization for 6 months. So they are refunding me for 3 months.

Shame on Square. I will be initiating chargebacks for the charges with my bank and switching payment processing services. You had multiple chances to correct the issue. I will also be telling every business owner I know and come in contact with to never use Square or Block.

A payment was made by a student for a transcript in the amount of $120.50. Square, as is their custom, arbitrarily closed our school account and put a 90-day hold on the funds. The hold expired on 1/24/2024 and to date 2/7/2024 they have not released the funds nor have they deposited in my Bancorp account. My emails to them go unanswered, and it is a nightmare to get a live person on the phone or chat.

This company is a horrific scam.

A few months ago I got a email from square support telling me my point of sale account has been deactivated and the funds from my sales would be held for a period of 90 days and providing me with the date of release 12/08/2023. I have spoken with square customer representatives multiple times after that & I was assured that on 12/08/2023 my funds would be released for me to transfer out of the square point of sale balance. It is now 12/14/2023 & I cannot transfer my funds out because they are still being held... i have emailed square support multiple times and told my account is deactivated and I cannot process payments with square anymore completely ignoring my email to support about my funds... this is super frustrating and completely unprofessional. I have proof of the square support reps I spoke to all stating that on 12/08/2023 is the release date. I just want my money so I can move on from this situation

I opened a square account and checking account. I was approved, the account was open. I then transferred a large amount of money to that checking account and within an hour they deactivated my account. They didn’t give a reason and they refuse to speak to me. They give me automated responses. I finally spoke to someone and they told me they are able to hold the funds for 90 days. This is INSANE. I’ve opened a fraud claim as per my bank’s suggestion. I wouldn’t trust square with anything. They told me they can deactivate accounts for any reason at any time, with no detail.

On August 3, Square deactivated my account. They will not tell me why because of security reasons. OK. They are holding onto $10,000 of my money and will not return it. They did not even ask me for any information about the transaction or my business. I can not get a person on the phone. I get a recording stating that my account is deactivated. All I can do is email. I have asked 4 times via email when I will receive my funds. All 4 responses were the same. Our decision to deactivate your account is final.

A customer purchased several services from me on 8/8/23 and wanted to use 2 gift cards that she received as gifts to pay. I agreed and this is a loyal customer for a long time. Square asked me a lot of questions, I answered, sent all documents they asked for and they deactivated my account.

They also won’t accept any of my calls anymore and this customer paid me a lot of money for a bulk order

On May 18, 2023, Square transferred our balance of approximately $950 to an unknown and unauthorized bank account. I have spoken with customer service many times, and they continue to tell me something about an investigation into a fraudulent charge of a similar amount that has nothing to do with the unauthorized transfer. Several times I have called and they claim they can't even locate my account! We got the typical email, requesting information about the payment they are investigating for fraud; once again, that payment has nothing to do with the unauthorized charge. Square will not respond to the unauthorized transfer, and in three months they have not resolved the so called fraudulent activity. They've done nothing to assist me, and they have not recovered my money, so I consider it stolen by square. Do not use this company, do not trust them with your funds.

On July 20 we ran a payment through the square The payment was for 9600.00. We had expected the full payment to be in our bank account the next morning however that did not happen. Instead we get the following email.

" Hello,

To ensure the financial security of both you and your customers, we would like to verify some additional information about your account. Until we have verified this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.

To verify your account, please do the following:

1.Please log in to the Square Dashboard on a computer at https://squareup.com/login.

2.Click the "Verify account" button in the banner at the top of the page.

3.Answer the questionnaire with as much detail as possible. If you are unsure what to send, provide any documentation relevant to your business or transactions. Documents can be directly uploaded through the questionnaire or faxed to us. Please ensure your documents are clear and legible.

4.Click "Submit"

We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.

Once the form has been completed, you will receive an email confirmation and should expect to hear back from us within 1-2 business days.

For more information about this form and the verification process, please visit our Help Center

If you have questions regarding the form, please call [protected] and have your account number ready: #[protected]. We are available Monday - Friday from 9AM - 5PM PT. Please note that our Account Services representatives will be unable to assist with issues unrelated to the account verification process.

Sincerely,

Square Account Services"

So I did exactly as they asked expecting to have my money soon. We are a small business and can’t afford for funds to be held for no reason.

1-2 days go by with no response, no review…6 days go by and still no communication from them.

I finally make contact with them only to be told that they deactivated our account and then I receive the following email.

"Hello,

Our Account Services team has concluded a review of your account and has determined it to be high risk. For security purposes, we have elected to deactivate your Square account. From the date of this letter forward, you will not be able to process transactions using Square.

To learn more about Square's Merchant User Agreement and terminations, please visit: Merchant User Agreement.

Any funds currently in your account will be held for 90 days before being released to your linked bank account.

If you do not want to wait 90 days to receive these funds, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too.

To refund a payment, please log in to the Square Dashboard on a computer at https://squareup.com/login.

1.Navigate to your Payments page.

2.Click on the payment you would like to refund, then click 'Issue Refund' on the left.

3.Enter the reason you are refunding the payment, then click 'Refund this payment.'

For security reasons, we cannot divulge the reason for your account termination. We apologize for the inconvenience, but our decision is final.

Thank you for understanding.

Sincerely,

Square Account Services"

You can imagine my surprise when I received this. It’s almost impossible to reach them by phone and they can’t tell you anything via email due to security purposes.

So at this point I have no option but to consider my money stolen. We made one last effort to contact them via email since there is no phone # to contact them to discuss held money. I have yet to hear back from that email. I am not the only contractor to be facing this with square. This is the poorest I have ever been treated by a company. Especially after following their very own rules to get my money. At this point I consider the company thieves, and consider my money stolen, and will be reporting it to local authorities.

As far as a resolution...we just want our money for the work we have performed, and do not think it is right for them to hold it just to collect interest. Let alone hold it and not tell us why, especially after we did EVERYTHING THEY ASKED! This is a very poorly run company with horrible customer service.

I setup an account for processing payments through square. The process was easy and accepting payments after invoices went smooth. Here is where the problem begins. After the payment posted, square started requesting my ID and business information, which they had. Then, another review. Money held up to no end. I have interest posted to my purchases that have eaten all of my

Profits up. I haven’t used this service for anymore credit cards. We need a class action lawsuit, looks like they are holding money to earn interest

The funds cleared my clients account the next day and we have others that we want to start and now this has happened.

I've sent so many documents and to top it all off we have an active account with them we were only trying to open another for different branch which is what we were told to do.

SOME PLEASE HELP we struggled so much already and now this!

BEWARE all small business and merchants using square as a merchant processor. We are a spa and retail store and had two disputes for significantly large amounts. Customer had spa services services and purchased products on the day of the transaction. Both customers received their services and products and we did our part to make sure that we collected documentation with signed waivers, booking confirmations, policy details and even photos. We submitted our evidence to the dispute resolution with customer signatures, receipts, and the photos of the customer on the day of the transaction and the dispute was ruled in favor of the customer! This happened for both transactions. This is absolutely ridiculous, I have never seen such unfavorable dispute resolution. We have to pay for staff, rent, utilities and costs of goods and all that is taken away from you. When you contact Square, Inc to get information regarding the dispute, they say they don't have any information and there's nothing they can do. We put in a request to have it escalated and all we get is a canned robot response saying no additional information can be provided. Square as a merchant processor is very risky for small businesses and merchants. We feel that we have been robbed by Square, Inc.

Square Inc. took money from our new business account, which was a real bummer. We're a new startup business and we were just getting started. They claimed that the money was owed by a different business that was closed long ago, and that it was in someone else's name. We were like, "What? That's not us!" We gave them all the documentation they asked for, but they kept trying to take money from our account. It was costing us a lot of money in fees, which was really frustrating. We were eventually forced to close the account just to stop them from trying to take money from us. Luckily, the bank manager had seen this kind of thing before and was on our side.

The Square "Customer Success" team was absolutely terrible. It took us weeks to talk to a real person. They lied to us multiple times, even on recorded calls. They even told us that the "Recovery Team" doesn't have phones (can you believe that?). So we've never been able to talk to anyone who knows why they're taking our money.

We've spent over 40 hours trying to resolve this issue with Square. Finally, after almost two months, a real person called us. But even he said that the "Recovery Team" doesn't have phones. It's ridiculous!

The end result of the conversation was that they still refuse to pay us back what they cost us, and they still insist that we somehow owe them money. But they said they'd give us a credit and forgive us our debt. The thing is, we DON'T owe them. We never have. It's the opposite, actually.

Square needs to square up with us. We're not going to let them take our money without a fight. We're a new business and we need every penny we can get. It's not fair that they're trying to take money from us for something that has nothing to do with us. We hope that Square will do the right thing and give us our money back.

Square Inc. is a company that has been causing a lot of problems for its customers. I have had a terrible experience with them, and I am not alone. Many people have been complaining about the way they have been treated by Square. If you are having issues with Square, there are a few places you can go to file a complaint.

The California Department of Businesss Oversite is one place you can go to file a complaint. They have a website where you can file a complaint online. The FTC is another place you can go to file a complaint. They have a phone number you can call or a complaint form you can fill out online. The California Attorney General is also a place you can go to file a complaint. They have a website where you can file a complaint online. If you are disabled and need to file a complaint, you can go to the ADA website and find out how to file a complaint. Finally, if you want to file a complaint with the BBB, you can go to their website and file a complaint.

There are many things wrong with Square. They are withholding funds from their business customers for unreasonable amounts of time. They are unfairly closing accounts without warning or reason. They have people calling you and using their name to invest money. They have a questionable stranglehold on the market. They are in bed with Facebook to the point of Censorship. They have discrimination built into their verification process. They have no help for the disabled and refuse to accommodate them. They are also in violation of the Credit Reporting Act or the Fair Credit Billing Act.

If you look, thousands of citizen consumers are all having these issues. It seems Square thinks it's all powerful and can do this en mass now. And when someone needs assistance and complains, there is purposely no way to get ahold of anyone.

It is time for someone to do something about this. It is probably time for someone to look into a class action lawsuit. Square needs to be held accountable for their actions. They cannot continue to treat their customers this way. Something needs to be done, and it needs to be done now.

Square Inc, also known as squareup.com, has been a topic of controversy among business owners. Some have had positive experiences, while others have had negative experiences that have left them feeling frustrated and angry. It is important to note that while some may have had negative experiences, others have had positive experiences with the company.

One common complaint among business owners is that Square holds their funds for extended periods of time, sometimes for months. This can be frustrating for business owners who rely on these funds to keep their business running smoothly. Additionally, some business owners have reported losing their funds altogether, which can be devastating for small businesses.

Another issue that has been reported is that Square randomly closes accounts without warning or explanation. This can leave business owners feeling confused and helpless, especially if they have no idea why their account was closed. Additionally, some business owners have reported being blocked from calling and talking to support, which can be frustrating when trying to resolve an issue.

One issue that has been reported is that Square refuses to identify a business owner's identity if the system says otherwise. This can be frustrating for business owners who are trying to verify their identity and get their funds released. Additionally, some business owners have reported that Square's responses consist of "it was the system so I don't know," which can be frustrating when trying to get answers.

Business owners have also reported that Square blocks their phone number for no reason, which can be frustrating when trying to contact support. Additionally, some business owners have reported that Square does not respond to emails, which can be frustrating when trying to resolve an issue.

One issue that has been reported is that Square holds petty amounts of money, such as $500, for over 90 days. This can be frustrating for business owners who need these funds to keep their business running smoothly. Additionally, some business owners have reported that Square blocks them from calling after holding their funds, which can be frustrating when trying to get answers.

While some business owners have had negative experiences with Square, it is important to note that others have had positive experiences. However, it is important for Square to address these issues and work to improve their customer service. Business owners work hard to keep their businesses running smoothly, and they deserve to be treated with respect and fairness.

I am extremely disappointed with Square Inc. (squareup.com) as they are still holding my hard-earned money. They claim that there is something wrong with the account number I provided them from my credit union. However, I have been with my credit union for 15 years and have never had any issues with that account number for any other transactions. Even after their verification deposit and withdrawal went through, they are still insisting that there is something wrong with my account. This is unacceptable as my credit union is highly attentive to any communication and instantly makes all my funds available. If Square Inc. was actually trying to verify anything, it would have been done days ago. As a small business owner, this is crippling for me.

To make matters worse, they are holding $2000 of my money and gambling with it, no doubt for their own greedy profits. It's not enough that they charge me $180 or more to get my own money, they also need to hold it for as long as they can justify. This is absolutely despicable behavior from a company that claims to be helping small businesses. I don't know how they are still in business, probably using a COVID lifeline to keep afloat, and no doubt making profits on gambling with our money and duping honest hardworking people. I will never use them again.

Furthermore, I have noticed that they delete negative reviews and have even bought out Google to avoid being exposed for their bad practices. It was difficult for me to find a place to leave this review, which is why I urge anyone who has had a similar experience to contact consumer affairs and leave their reviews there as well. This company needs to be exposed for what it truly is - disgraceful, sinister, greedy, and bad for business.

So, I gotta tell you about my experience with Square Inc (squareup.com). I was at a show and my card reader wasn't working. I tried everything, but it just wouldn't connect to the wifi. So, I went to Square's Support page and they had instructions on how to manually enter credit card information. I did that for all my sales that day and got an "Approved" response for each transaction.

But here's the thing - Square's records showed these transactions as "cash" transactions. I don't know why, but they refused to compensate me for the sales. I mean, I manually inputted all the credit card information - the card number, expiration date, and the code on the back of the card. I even asked the customers for their zip code. But none of that information transmitted to Square.

I tried to get help from Square, but they wouldn't acknowledge any problems on their end. They just told me to have a "wonderful day!" Can you believe that? I essentially had a "Free Sale" where I gave away my products because I paid for booth space at the show and won't receive payment for my goods.

I'm switching to another credit card processing company and I recommend that you do too. I mean, if you use Square, just be aware that if your card reader doesn't work, you might run into some problems. And if you do, don't expect Square to help you out.

I've been using Square to process payments for almost a year now and I must say, it's been a smooth ride. I've never had any issues with refunds or chargebacks until recently. Out of nowhere, Square closed my account without any explanation. I've been trying to reach them through phone and email but to no avail. It's frustrating because they're holding my money past the 90 days they promised to release it. It's already September 15 and I still haven't received my money.

I received an email from Square's Account Services team stating that they reviewed my account and they can no longer support processing my payments. They deactivated my account starting today. They also mentioned that any funds currently in my account balance will be held for a period of 90 days and are due to be released to me within two business days after August 30, 2021. However, they also warned that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from my linked bank account.

For payments that haven't been deposited, I may consider having my customer pay me by another method such as cash or check and refunding the payment back to the original payment card. The full payment amount will be returned to my customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, I can visit their website.

I understand that Square has policies to follow and I appreciate them considering me for my processing needs. However, I do hope that they can improve their customer service and communication. It's frustrating to be left in the dark and not know what's going on with my account and my money. Overall, I had a good experience with Square until this recent incident.

Their AI couldn't verify my identity. I gave them my full SSN. They STILL can't verify my identity, even with that. Googling the problem reveals that I'm not alone, and that customer service never helps anyone with this problem. I try to do it anyway, my account is "not qualified" to even call them on the phone, all I can do is send an email. Email gets one response that basically just tells me the same unhelpful stuff already on the support page. I say that didn't fix it, and ask where I just send my ID to get verified. No reply for two weeks. This seems to be the new reality in awful customer service--just ghosting after one unhelpful reply.

My bank can verify me, can I get them to talk to my bank? No. PayPal can verify me. AirBNB can verify me, and they had to do one of those one-way webcam things to do it, but they did it. Look, I get that the automated system is faster. But you need to actually hire a human who can do it the slow way for people the automation fails. It's not encouraging for their quality as a company that they'd be this lazy about basic things like this.

And basically all I can do is smear their name around the internet, because they won't even let me call them, and their customer service can't fix basic errors in their own system. Is there anyone at Square who actually has the authority to fix this? Email me, [protected]@ opayq. Com (remove spaces), I will update this review if you ever do.

Until then, to those reading, I would take note of the people saying they had all their money frozen without warning or recourse. That really seems to be how they're running this business, just letting a mad AI do whatever it wants to your finances with no human oversight whatsoever.

I gotta say, I'm pretty peeved with Square. My little travel company in LA has been using them for over 6 years now, but when the pandemic hit, things got real messy. We had a ton of folks asking for refunds, and we just didn't have enough staff to handle it all. Some of our clients even went ahead and disputed their credit card charges with their banks. I can't say I blame them, but it did cause some problems for us.

Square decided to put a reserve on our account, which is basically like holding onto a chunk of our sales volume. I get it, I really do. But it's been months now, and we've issued over 1.3 million dollars in refunds. We've hired more staff to handle the workload, but Square still hasn't released our reserve. It's starting to feel like they're just holding onto our money for no good reason.

Here's the thing: when someone books a trip with us, we only get 60% of the payment upfront. Then, if they cancel later on, we're supposed to refund the full amount minus a small cancellation fee. But because Square is holding onto our reserve, we don't even have the full payment from the client. So when we refund them, we're actually losing money. It's a real drain on our bank account, and it's not fair.

I know we're not the only business dealing with this. I'm sure there are tons of others out there who are struggling because Square won't release their reserves. I'm demanding that they do the right thing and give us our money back. And if they don't, I'm going to take this to the regulatory bodies and make sure everyone knows what's going on. If you're in the same boat as us, please reach out. Together, we can make our voices heard and fight against this unfair treatment.