American Express
complaints

i reported a fraudulent charge on my card prior to transaction, amex chose to believed the seller and not the fake document and emails they sent (I reported to the company they copied in NY)

amex originally refunded me, then after another review they changed because the seller couriered an empty box that I refused..

amex chose to pay a scam seller above a loyal customer that pays on time and did 300k + in a year.

I received a gift card from my employer and when I went to activate the card it had already been hacked and monies taken off the balance. I called AmexGift card and was told that they would follow up with the complaint. Six weeks later no action was taken until I called multiple times and days later. Then I was informed that I would get just was left on the balance even thought I had not charged anything on the card. Accordingly, there was no follow up until I called back multiple times. the Card was a $50 gift card and I am only being given a $33 check because the account was hacked. I will no longer accept the gift card from my employer I will encourage them to give us Amazon Gift Cards. You guys could/should do better.

I hold 2 Amex cards a Platinum and a corporate card. I’ve never really received great perks from the company and was excited to have access to see the foo fighters at Austin city limits. After waiting an hour and a half on line. I was finally allowed to access the American Express lounge. I was up there a total of 10 minutes in between performances and was told I need to leave by a Sarah Miller. Those “perks” I was so excited for was completely false advertising. As a loyal customer I feel the company has lied to me and made me feel insignificant. Really considering canceling my card and going to master card where they appreciate their customers.

We received an offer for 95000 Skymiles if approved for the Delta Reserve card by Amex. My daughter applied and was approved. Before using card I called to make sure she was eligible for the offer and was told yes. This was in Oct 2022. I called again in Dec 2022 with a different issue but also asked if she was eligible and again was told yes. In the spring of 2023 I called after fulfilling the $6000 spend requirement and was told she was not eligible. I have wrote letters to corporate Amex offices and received letters back reading they would get back to me. They have not! Numerous phone calls to low level agents without ever getting to someone who can make a decision. I even said many times we would except the normal 50000 Skymiles offer. My 21 year old daughter would have never paid $550 for this card without receiving any benefit!

As a 30 year long term customer, American Express charged me a $24.00 late fee and an additional $14.65 in interest charges on a $1150.79 payment I made to them in August, 2033 which they said was one date late. I checked my bank and he payment was made thru Billpay a full six days prior to the due date and the money was removed from by account three days before the due date. I believe American Express sat on the money so they could profit by charging me late fees. Can you imagine the profits they are making if they are treat all of their clients this way? I called to complain and spoke to 3 supposed supervisors, two of which who could hardly speak understandable English. The end result is that told me to shove it and are not crediting the bogus charges. I would strongly recommend using a different credit card. American Express does not appear to be the same great company they were in the past.

I called June 30, 2023 to report multiple fraudulent transaction on my account

My card was cancelled and I was told a replacement will be sent 7-10 business days

It never happened

I have called 6x and each time another replacement card was supposedly sent

I’m a disabled gulf war vet and my VA funds deposit on this serve account since 2018

I’m behind on bills due this delay

During an up-grade presentation at Marriott Vacation Club, Orlando, Fla.

I applied for and received a American Express Bevy Credit card which was to be used for the up-grade as extra Bonvoy points were available if used. This transaction took place on May 18, 2023. After 2 months and 2 purchase statements from American Express showing over 135,000 Bonvoy points earned not one point has been posted to my Bonvoy account. After several phone calls to American Express and Marriott Bonvoy, over 12 calls, I was told my account at both was the same: account names, account numbers, points to be issued, e-mail address, phone numbers, but no knows how to activate my account. American Express and Marriott Bonvoy need to have better communication with their customers.

PLEASE HELP ME!

I paid my bill in August of 2019, in the amount of $904.08, and American Express has denied receipt of the payment stating I owe them $903.71, causing me to have a negative rating on the deadly credit reporting agencies. This has persisted to exist even though I have sent numerous faxes, and a return receipt request, with a copy of my bank statement indicating the payment to them.

My home is in DIRE NEED, of structural repair, and I need to borrow some money to get the necessary work accomplished, the asanine control the credit reporting agencies have on the ability of people to survive and navigate in this society is devastating to people like me. I'm a senior/veteran, living on a FIXED income. And AmEx, is keeping me from getting the help I need.

company's information: Account identifier [protected],

AmEx card number: [protected].

I filed a claim in April with Amex insurance for damage to a rental car. i have had 4 months of constant asking for documents. i send the documents and then they send another email asking for the same documents. I have called Amex repeatedly and asked for help to resolve the issue. I have been told they do not need more documents and it would be resolved. Then after speaking again today I get an email asking for the same documents I have provided. it is a a horrible experience. This is the worst customer service i have experienced in years. It is beyond comprehension how anyone can be this either incompetent or acting in a fraudulent manner. I have pleaded for help to resolve this matter