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2.3 438 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 438

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9:10 pm EST
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American Express Simon gift card

My mother in law last Christmas bought me a Gift certificate for $200. It’s a Simon gift card but combined with American Express. My husband passed away at 44 in January of last year so I’ve not used it from lack of even a want too. Finally I decided to use it at a clothing store tonight. My total was $177.84. The card is for $200. I checked my balance on- line and on automated system and it gave me balance in full of $200 on both systems. Each time I tried to complete this purchase it declined! It states to reach out to card issuer. I even tried to add it as a payment method in PayPal and same thing. DECLINED! I then tried to add to my phone wallet but same! I called them and they said it doesn’t accept reoccurring charges. I explained one time purchase. Then they made up a story there was a I tune charge! They are complete scammers. I literally just pealed the sealed card tonight to use. Not 1 human has ever even saw this! They hung up on me!

Claimed loss: $200 they have took our money

Desired outcome: To be able toUse my Christmas Present!

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10:26 pm EST
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American Express Recharging me after I got a refund, then closed a dispute

It is logical to assume that you close a dispute after you receive a merchant refund. Merchant sent me email to that effect. Amex stated that They gave me the refund and since I closed the dispute, I had to reopen another and wait up to 90 days. I sent them a copy of the refund email. Then, they opened a chargeback to the merchant after he gave me the refund. I am very depressed and have had chest pains over this fraud. The consumer protection act does not require 90 days, but gives the credit company this amount of time to settle the dispute. So, Amex, it manipulating the law to their advantage. I think this is a way of manipulating their income sales figures.

I don't believe these people should be able to abuse senior citizens or their well being and health.

Claimed loss: 349.00

Desired outcome: I want my money back, then to close the card I have had with Amex for over 20 years. I'm not saying please. It is my money and you are holding it for no reason.

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4:06 pm EST
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American Express customer service

i reported a fraudulent charge on my card prior to transaction, amex chose to believed the seller and not the fake document and emails they sent (I reported to the company they copied in NY)

amex originally refunded me, then after another review they changed because the seller couriered an empty box that I refused..

amex chose to pay a scam seller above a loyal customer that pays on time and did 300k + in a year.

Desired outcome: a proper document review of the time line and events.

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2:02 am EDT
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American Express - Travel

I made the flight reservation for my family. On October 28, 2023, I called AMEX to change my flight. I spoke with the representative and as I was told that my flight was updated from November 6, 2023- November 12, 2023 to November 3, 2023 -November 12, 2023. One hour later we received the email that our reservation got cancelled. I called AMEX to find...

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4:42 pm EDT
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American Express - Card replacement

I would like to register my complaint regarding my customer service on October 18, 2023. I am a longstanding Amex customer for about 20 years . i have a Nonvoy Gold elite membership and I spend several hundred thousand dollars a a year with Amex. although I also have VISA and MASTERCARD credit cards, the bulk of my business has been done with Amex. I...

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2:07 pm EDT
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American Express Gift card - case # [protected]

I received a gift card from my employer and when I went to activate the card it had already been hacked and monies taken off the balance. I called AmexGift card and was told that they would follow up with the complaint. Six weeks later no action was taken until I called multiple times and days later. Then I was informed that I would get just was left on the balance even thought I had not charged anything on the card. Accordingly, there was no follow up until I called back multiple times. the Card was a $50 gift card and I am only being given a $33 check because the account was hacked. I will no longer accept the gift card from my employer I will encourage them to give us Amazon Gift Cards. You guys could/should do better.

Desired outcome: I would like a check for $50 the original amount of the Gift Card.[protected]

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8:27 pm EDT
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American Express Sarah Miller lead consultant

I hold 2 Amex cards a Platinum and a corporate card. I’ve never really received great perks from the company and was excited to have access to see the foo fighters at Austin city limits. After waiting an hour and a half on line. I was finally allowed to access the American Express lounge. I was up there a total of 10 minutes in between performances and was told I need to leave by a Sarah Miller. Those “perks” I was so excited for was completely false advertising. As a loyal customer I feel the company has lied to me and made me feel insignificant. Really considering canceling my card and going to master card where they appreciate their customers.

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1:15 pm EDT

American Express No promotional points

We received an offer for 95000 Skymiles if approved for the Delta Reserve card by Amex. My daughter applied and was approved. Before using card I called to make sure she was eligible for the offer and was told yes. This was in Oct 2022. I called again in Dec 2022 with a different issue but also asked if she was eligible and again was told yes. In the spring of 2023 I called after fulfilling the $6000 spend requirement and was told she was not eligible. I have wrote letters to corporate Amex offices and received letters back reading they would get back to me. They have not! Numerous phone calls to low level agents without ever getting to someone who can make a decision. I even said many times we would except the normal 50000 Skymiles offer. My 21 year old daughter would have never paid $550 for this card without receiving any benefit!

Desired outcome: Want the 95000 or 50000 Skymiles offers

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6:50 pm EDT

American Express American Express Scam

As a 30 year long term customer, American Express charged me a $24.00 late fee and an additional $14.65 in interest charges on a $1150.79 payment I made to them in August, 2033 which they said was one date late. I checked my bank and he payment was made thru Billpay a full six days prior to the due date and the money was removed from by account three days before the due date. I believe American Express sat on the money so they could profit by charging me late fees. Can you imagine the profits they are making if they are treat all of their clients this way? I called to complain and spoke to 3 supposed supervisors, two of which who could hardly speak understandable English. The end result is that told me to shove it and are not crediting the bogus charges. I would strongly recommend using a different credit card. American Express does not appear to be the same great company they were in the past.

Desired outcome: Full credit of the $43.64 that was stolen from me.

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3:21 pm EDT
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American Express - Extremely horrible treatment of customers & shady tactics

I’ve been an AMEX Member since 2008. Initially, my original Card was closed abruptly w/claims something was on my credit report. It was just a lie and I didn’t do anything wrong; they simply closed it and that was that. A few years later, I eventually got a personal Platinum Card and currently have three Business Cards through them. For the record, I earn...

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4:36 pm EDT
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American Express - Credit threats and demands,

I recently received a demand for payment from America Express, more of a threat really. If I did not pay them $7500 within 3-day they would reduce my current credit significantly, thereby raising my credit to debt percentage, causing me to go the above 30% credit usage limit most financial institution track, so I can be put into a higher credit risk, and...

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5:50 pm EDT

American Express 100%lack of service

i simply called today and told the guy today I talked to an indian guy 5 weeks ago.

He said I was preapproved for a blue card interest-free transfer for 12 months and some sort of reward.

The guy today wanted to make it a hassle knowing where this was going I simply asked for a manager. 08/17/2023 4:29 PM His reply they don't have managers(? how can that be. I went on with refusal I asked him where I could send a complaint so they could listen to the tape. He didn't know(?)Asked for his name maybe not real Alim I asked for a confirmation number nothing he kept on I told him I had three people listening I asked for a manager I asked for a confirmation number I asked where to send the complaint 7 times. He then said I was unreasonable. (?) and then hung up in the last month it is the same AMEX has totally changed customer service never before always stellar service since 1991 just like this too many caps Amex i guess,indian, pm. lack of service, i,lack of service are now no capitals this is even a pain

Desired outcome: Basic service is nothing special just basic service w/o an argument and constant refusal.

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12:04 pm EDT
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American Express Subject: reconsideration request for platinum business american express application

Dear American Express Customer Support,

My name is Gregory Shapiro, and I have been a loyal member of American Express since 1990. I am reaching out regarding my recent application for the Platinum Business American Express card, which unfortunately resulted in a denial on August 5, 2023.I value my relationship with American Express and have had a long history of positive experiences with your company. I am writing to address the denial of my application, as I believe there may be some context that could provide a clearer perspective on my financial history.

In 1991, I faced a significant hardship when my wife fell terminally ill. This financial hardship had a profound impact on my credit and financial situation during that time.

However, I am pleased to inform you that I successfully managed to overcome these challenges over the years. Through hard work and dedication, I have not only rebuilt my financial stability but have also maintained an impeccable credit score for the past 25 years. I have established a thriving and successful business and am fortunate to be engaged in frequent travel due to its success.

The Platinum American Express card offers benefits that align perfectly with my business needs and travel requirements. Given my financial recovery and my consistent responsible financial behavior over the past several decades, I am eager to become a Platinum Business American Express cardholder.

I kindly request your assistance and guidance on how to proceed with a reconsideration of my application for the Platinum Business American Express card. I would greatly appreciate any insights or recommendations you may have on steps I can take to demonstrate my current financial stability and responsibility.

Please let me know if there are any specific documents or information I should provide to support my request for reconsideration. I am fully committed to demonstrating my eligibility for the Platinum Business American Express card and would greatly appreciate your guidance in this matter.

Thank you for taking the time to review my situation. I am confident that my successful recovery from past challenges, coupled with my current financial standing, qualifies me for the privileges that the Platinum Business American Express card offers. I am excited about the opportunity to further enhance my business and travel experiences through this prestigious card.

I look forward to your response and appreciate your assistance in helping me pursue this request for reconsideration.

Sincerely,

Gregory Shapiro

American Express Member Since 1990

Tel.: [protected]

email: [protected]@yahoo.com

300 Winston Dr.Apt.2922

Cliffside Park, NJ 07010

Desired outcome: I would like to be approved for Platinum American Express Card

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11:20 pm EDT
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American Express Customer service/fraud dept

I called June 30, 2023 to report multiple fraudulent transaction on my account

My card was cancelled and I was told a replacement will be sent 7-10 business days

It never happened

I have called 6x and each time another replacement card was supposedly sent

I’m a disabled gulf war vet and my VA funds deposit on this serve account since 2018

I’m behind on bills due this delay

Desired outcome: I need either a new card immediately or send me my money and cancel the account

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8:40 pm EDT
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American Express 2 $50 gift cards

I purchased on 8/5/23 2 $50 gift cards for my sons birthday to use on a STEAM platform because he loves gaming he tryed to us and a $1 hold was added the system stated to wait 3 to 5 bus days for full processing. birthday finished next day still not cleared no gift usuage. Monday 8/7/2023 still cant use card on 8/8/23 called 800 on card was told the STEAM mercharnt is restricted use at a different mercharant. Tried AMAZOn still declined used at verizon still declined tried my credit card company still decline called the number on website per aggreement to request refund was told at wrong line call number on card again spoke with another agent who cant even read the scriptor correctly told me to use at a differnt merchant i am not going to a store and look a fool. I want my refund i am a singe mom who works hard not to have money thrown away asked to speak with a supervisor because processing of a refund can be 3 wks and then wants me to prove my address this is rediculous i will scream from all social media to no one purchase these cards again I want my refund and this company to be aware they cant do this to people I have been on my phone over 3 hours to rectify this issue - my email is [protected]@gmail.com

Desired outcome: I want a full refund and compensation that my autistic son on his birthday could not use the gift cards for his STEAM gaming purchase and I feel a fool that i thought this was a safe way for him to use a gift card

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9:56 pm EDT
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American Express Unauthorized charges

I discovered that my card was used for unauthorized charges of almost $1000. And I reported it to the american express serve card and I also done every step that was asked of me so I could get my money back, but I didn't get a penny back and I don't understand why I didn't? This was a very stressful and emotional rollercoaster which I am still suffering from. I didn't know that I could reach out to anyone else about it to help me. I have lost so much over the past few years due to unauthorized charges and during the pandemic my unemployment account through the state was hacked and they took every penny I had and I only got back a third of that, and my direct express card has took most of my check due to unauthorized charges for the past 3 months even though I had locked the card online and it is a lie that your safe and protected if it's locked. So I found this online a few minutes ago so if anyone can please tell me how I can get my money back I would truly appreciate it because at this point I can't recover, it's happened so much that i'm suffering and doing without things while someone else has created a nightmare for my daily life. Please help me or tell me how I can help myself, all this is so hard to deal with. Thank you for reading my story and I hope I can get some help.

Desired outcome: Want my money back

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11:35 am EDT
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American Express American Express credit card with Bonvoy Rewards

During an up-grade presentation at Marriott Vacation Club, Orlando, Fla.

I applied for and received a American Express Bevy Credit card which was to be used for the up-grade as extra Bonvoy points were available if used. This transaction took place on May 18, 2023. After 2 months and 2 purchase statements from American Express showing over 135,000 Bonvoy points earned not one point has been posted to my Bonvoy account. After several phone calls to American Express and Marriott Bonvoy, over 12 calls, I was told my account at both was the same: account names, account numbers, points to be issued, e-mail address, phone numbers, but no knows how to activate my account. American Express and Marriott Bonvoy need to have better communication with their customers.

Desired outcome: i'd appreciate response and to received my earned Bonvoy points.

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10:12 am EDT
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American Express Personal credit card

Recovery of Accidental payment to very old and expired American express Account

To Whom it may concern,

I send this email in desperation for some help with an unusual matter that does not fit into a convenient category. I am hoping to reach someone within American Express who will take ownership of this unusual problem and see it to a positive outcome. Let me explain,

Back prior to 2016 my wife and I had an America Express CostCo credit card. The card was in both my wife's name and my Name. We have not used this card since 2016 and as I understand, the ownership of these cards was somehow given to CitiBanc. Even though we had not used the card since then, the card's number and payee information remained in my bill pay list which I have through my credit union, TruWest. On May 8th of this year, while trying to pay a different credit card company, I accidentally instructed my credit union to perform an electronic payment of $5000.00 to the outdated American Express Costco card. The actual transaction occurred on May 10th; however, I did not realize my error until after the payment was sent.

I have attached proof of the electronic transaction which was provided to me from my credit union in addition to several screen shots of my account. It contains, I believe, the relevant information of the transaction. Part of its information follows:

Payment requested on 5/8/23

Payment sent on 5/10/23

Payee: American Express

Amount: $5000.00

Account #: [protected]

Payment sent from: TruWest Credit Union account ending in 6660

Confirmation #:QBCCWTQZ

my phone number: [protected]

my email address: wade.[protected]@gmail.com

my Name: David Wade Eickbusch

truWest email: [protected]@truwest.org ;

My credit union has indicated that the payment was received by American Express.

I can still get transaction data on this account by dialing the American Express general number and entering the account number. The information it provides is that a $5000.00 payment was received on May 10th, however, the balance indicates zero dollars.

Please assign someone to work with me to recover this payment. Because it is unusual, I believe that some investigative work will need to be done by American Express to determine the location of the payment. I can provide whatever info that is needed over the phone or in conjunction with TruWest. I would also be willing to start another credit card and transfer the $5000.00 into it if this can resolve the problem more easily.

Sincerely,

Wade Eickbusch

Desired outcome: Return of $5000.00 Accidental Payment

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3:32 pm EDT
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American Express american express, has me rated negatively, in ALL of the 3 LOUSY discredit reporting agencies

PLEASE HELP ME!

I paid my bill in August of 2019, in the amount of $904.08, and American Express has denied receipt of the payment stating I owe them $903.71, causing me to have a negative rating on the deadly credit reporting agencies. This has persisted to exist even though I have sent numerous faxes, and a return receipt request, with a copy of my bank statement indicating the payment to them.

My home is in DIRE NEED, of structural repair, and I need to borrow some money to get the necessary work accomplished, the asanine control the credit reporting agencies have on the ability of people to survive and navigate in this society is devastating to people like me. I'm a senior/veteran, living on a FIXED income. And AmEx, is keeping me from getting the help I need.

company's information: Account identifier [protected],

AmEx card number: [protected].

Desired outcome: I DEMAND an APOLOGY, & the money refunded for what I've paid for faxes & return receipt postage. And of WHY they have denied my payment, if they didn't receive it to finalize my payment, I DEMAND to know who stole it.

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Update by Julia Coker
Jul 24, 2023 3:38 pm EDT

forgot to add this is crucial to this report

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2:16 pm EDT

American Express Account closure

On May 23rd, I made two payments to my account that were returned for $400 and $600. I had recently changed bank accounts due to divorce and had forgotten to add the funds to the new account before I had the payments processed. Around the same time, American Express upgraded my Delta Amex to silver and sent me a new card to my old address, that card was returned to them. I then received notification that my account was closed. I immediately called AMEX, made a payment of $1,288.35 and the representative told me my account would be reinstated. I never received a reinstatement notice so I followed up and was told that they could no longer reinstate my account due to my fico score. I did not authorize them to pull my fico score, nor should have since I was already an established customer and approved for the card previously. I have exceptional payment history with Amex with no other returned payments on my account. Even after explaining my situation to several customer service representatives, I am still being told I cannot reinstate my card unless I reapply. I do not want to apply for a new account as I am working to build my credit post divorce and do not want any inquiries or new accounts on my credit report. This card is something I use daily and pay off monthly, and that can be shown in my account history. The unexpected closure of this account his significantly impacted my credit score and financial health in a negative way.

Desired outcome: Reinstate account

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

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American Express contacts

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

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