Couchsurfing International Customer Service


Couchsurfing International, Inc.

PO Box 7775 ECM #86600
San Francisco
United States - 94120

Customer Support Phone Numbers

Couchsurfing is a global community of 12 million people in more than 100,000 cities who share their life, their world, their journey. Couchsurfing connects travelers with a global network of people willing to share in profound and meaningful ways, making travel a truly social experience.

Couchsurfing International Complaints & Reviews

Couchsurfing International / credit card verification

Jun 07, 2019

It was not stated at all that $60 was going to be charged to me. I quickly entered my credit card details without seeing any indication that I would be charged at all. I would like the amount to be refunded. Here is the receipt number incase that would be of any help. I absolutely cannot...

Couchsurfing / my account verification issues

Mar 03, 2019

Hi, I have created an account on Couchsurfing. I have paid £47 but I'm unable to verify my email address and so to use my account. I have tried to contact the customer service and I have received an auto generated email in reposnse. The email details some tips that I have tried but I...

Couchsurfing International / unauthorized credit card charges

Nov 06, 2018

To acheive a booking on CouchSurfing, a half completed profile is needed. To do so, you can confirm your adress, ID and so on... Or, you can confirm your idendity by giving your credit card details. Plus, they are saying it is a free application. They never mention any charges when filling up...

Couchsurfing International / random account suspending

Aug 18, 2018

I have been a member of Couchsurfing for over 4 years. However lately CS seems to be suspending members without any explanation. Today my account got suspended. I have not hosted anyone for at least 6 or 8 months and all my correspondence regarding requests or messages is always decent and...

Couchsurfing International / reactivation of my account

Jun 08, 2018

hi..I really cannot why my account is it not my right to say to people politely that you should read my profile because they send requests without reading it and do things that I requested in my profile? Or is not my right to reject some requests?the scenario, i am sure...

Couchsurfing International / couchsurfing's flawed reference system

May 17, 2018

Couchsurfing has a seriously flawed reference system. The website says guests/hosts have 14 days to provide feedback, yet even after this time period has elapsed, the other user can post retaliatory negative feedback after seeing an honest negative feedback. How can the site expect people...

Couchsurfing International / I inactive my account.

Mar 20, 2018

I'm from Taiwan. I was a host on I paid 60 USD for verification on But they inactive my account now. I want to complaint 2 things to Federal Trade Commission. Which I already contacted, but didn't solve. 1. Reactive my account. 2...

Couchsurfing International / they do not let you cancel your subscription, or let you cancel your payments

Nov 22, 2017

another 18 euros has been taken from my account; same as last year which I made abundantly clear I was not happy about. They will just take money as they please from your account, do not give them your paypal details I will take serious legal action if a refund for 36 euros is not made...

Couchsurfing / Disgusting experience

Nov 15, 2017

beware. girls especially. this website is full of pervs! I was looking for a place to stay and go a bunch of messages fro obviously horny guys who wanted to have some fun with an unknown girl. It was so disgusting. I sent several complaints to their customer service that contained their names but...

Couchsurfing / necessary to pay if you want to use the website

Oct 21, 2017

I have used couchsurfing for years now, I still thibk it is a great way to meet like-minded people. I never had any bad experience with it and I keep believing that MOST people on this website are open-minded fellows, and with a little bit sof wittyness it is easy to find a safe place...

Couchsurfing / I go ft charged on my paypal account

Sep 16, 2017

Hello! I was trying to get myself verified as a user and some Chinese page came up as I'm in Hong Kong right now and I see that I've been charged 60 USD on my paypal by couch surfing. I do not wish to continue to my account if I'm going to have to pay for it. Please reverse my payment as I did...

Couchsurfing / illegal activity of moderation team (federal offence)

Sep 13, 2017

Good morning my name is antonis i had an account in CS associated with e mail ( 2 months ago members of your moderation team of couchsurfing US ( Amelia and Billy) have accepted money from a rich individual who resides in the uk ( her name is Chloe Gowan...

Couchsurfing / "verification" procedure

Jul 10, 2017

I followed the instructions to "verify" my profile by providing my credit card. NOWHERE in the process appeared the word "payment", "45 euro", "subscription", "donation", everything was presented as a simple verification procedure to make sure my profile exists. As I submitted the details of...

Couchsurfing / credit card charges

May 30, 2017

Hello, I have never used couch surfing but I now see that i was charged twice (in May 2016 and May 2017) for membership. I don't live at the address provided and I would like a $40 refund for both years of unnecessary charges. I would also like my information (especially my credit card...

Couchsurfing / I'm officially done with Couchsurfing

Nov 18, 2016

I am a host on Couchsurfing and I'm accepting guest from all over the world. I really enjoyed meeting new people, must say that it was a great experience. Unfortunately my latest experience was terrible. As always I accepted a guest, person seemed nice and friendly. I showed him around, we...

Couchsurfing / Couchsurfing is unsafe!

Apr 04, 2016

I used Couchsurfing few times and that was really awesome. I met amazing people, visited some cool places and had a lot of fun. Last time when I used it I was going to Paris. I went to Couchsurfing and found a place to stay. I thought the person was a girl, but when I arrived there was a...

Couchsurfing International Inc / The owner is unpleasant person

Nov 27, 2015

Guys, don’t register on the website of Couchsurfing International Inc. I have registered on the website and filled the form. After my profile was finished, the owner of this website emailed me and tried to find a fault. He said a lot of unpleasant and rude words. I was so upset and my impression... / Blocked access and impossible to get money back

Nov 10, 2014

People, attention. I signed for the website I joined it and wanted to post my ad there, but these jerks decided to fool me. They started to steal money from me, but when I noticed it and asked to stop, these ### blocked my access. I can’t get money back, and I... / Bad people

Mar 30, 2014

I registered on the website and met a lot of people. And one day I found the person, who agreed to give houseroom for me while I went for business trip in another city. But when I arrived, we agreed to meet at one place, but this guy never came. His phone was also... / Couchsurfing is a nightmare cultish community full of moochers and people who are just there to take from you what they can

Sep 02, 2011

Couchsurfing is a nightmare cultish community full of moochers and people who are just there to take from you what they can. Once you get involved in couchsurfing it is like a vortex in which you are expected to only have couch surfing friends. Furthermore, it is full of political drama...