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to-go order
On March 3, 2020 at 6PM, our small to-go order took approximately twenty minutes and had numerous discrepancies listed as follows: no fish in my our cod fish sandwich, asked for ketchup and BBQ sauce but not received, no napkins, no spoon for the chili, small wimpy fries, and somewhat flat Dr. Pepper. We threw away the fries and cooked our own. And or...
Read full review of Wendy’sUnsanitized
Today March 1st my 4 children and I went to Wendy's at 4:22. The area where they were cooking was very unsanitized. The floor was covered with food, papers and looked like they had dropped a bag of salt the trash can near where they prep the food was overflowing on to the floor. The dining area was dirt. We had to get napkins to clean off a table so we...
Read full review of Wendy’sGeneral Manager
General manger, Umang Patel. Talked to me at the end of my shift on Saturday 22nd of February 2020 asked if i had a "learning disability" this was uncalled for and offended me. However i listened to him as he kept talking to me on how to improve. I took his advice to keeping improving at work. I've been improving since we had talked, today on Saturday 29th...
Read full review of Wendy’sBurger, fries
When did Wendy's switch to "hand cut fries"? I know they are cheaper, but they are a nasty soggy mess in the bottom of your bag. Tonight I ordered a double and got some kind of a baby burger. Of course I didn't notice until I got home. I can't even say what I paid as there was no receipt in the bag . Dinner ruined. If I ever go back (doubtful) I guess I'll have to jump the counter and fix it myself.
Read full review of Wendy’sLack of options , restaurant oust or everything , long wait ...
Stopped by the Wendy's in Englewood, Florida last evening, the service was very slow, they were out of shakes, chili, croutons, complained when I ordered a salad that they weren't made up . The " truck was just pulling up " with their supplies . What a joke . Wherever I go, I support Wendy's, not sure after last nights disaster will I ever use again, they...
Read full review of Wendy’scashier
Unorganized. Stated the Lemonade machine was broken so we asked for Sodas . We were given soda with out ice. I asked if we could get ice then added a total different drink to coke. (Cherry/ big red). Horrible customer service !!! Very disappointed My husband had bit into a end piece of a tomato. We go there all the time and this has NEVER HAPPENED. Maybe a Bad night but come on we all deserve a decent meal.
Read full review of Wendy’swindow service
The lady took our order and was very rushed and irritated.. we paid for our order and then proceeded to the next window to get our food the lady gave us our food and then I asked for sauce and she no because we are supposed to pay for any sauce that comes with our food and slammed the window shut so we could no longer speak with her. I was very upset at the way we were treated.
Read full review of Wendy’ssr crm & chive potato
Host: Mia 02/06/2020 2:28 pm (20111) take out Took awhile to get my potato and small smoothie or it seemed since I was the only customer in the place. When I got it home there was no sour cream and it looked like the dried up turkey in the movie Christmas vagation, I threw it out gross. Sorry I cant send a picture, I've an Obama phone and an old laptop wich camera I dont know how to use, yet.
Read full review of Wendy’scheese & bacon baked potato
Tonight, 1/22/20@ 6:14pm E.S. T. Store #3376 RECEIPT #40377 (drive thru) I often buy cheese&bacon potatoes @ this Wendy's location. I'd say the last 3 times I've noticed they started using a lot less cheese sauce. So tonight I ordered 2 cheese&bacon potatoes for my elderly mother&myself & decided to ask for extra sauce, which I was charged for (.35x2) I...
Read full review of Wendy’semployee
I come into Wendys everyday for lunch, because I enjoy the food and its close to my job. There is an employee named Erica she works days. She is very rude, disrespectful, always snapping off at employees and even customers. If she doesn't want to work around people she probably shouldn't be in fast food. I would greatly appreciate it if someone could have a talk with her before you lose my business. Thanks Chasity
Read full review of Wendy’sextremely poor customer service
I needed to use the restroom (it was an emergency) so my husband and I decided to go to Wendy's and buy frostys so we could use theirs. When we walked in, I went to find a seat and my husband went up to the counter to order. After a few bites of my frosty I couldn't hold it anymore so I went up to the counter and asked to be let into the restroom. ( I stood...
Read full review of Wendy’smanager disrespecting employees
I come to this Wendy's almost 4 times a week. I love coming here with my wife and kids and the food is always hot and fresh. But everytime I come here the manager on site is so rude to the employees. Her name is Angela I'm not sure of her last name. No one should ever talk to people the way she talks to these employees. She uses foul language all the time...
Read full review of Wendy’smanager complaint
Manager cussing out employees and mother in law. Daughter in law (employee)>>had seizure and was unable to talk with manager Angie at Kimbell store. I, her mother in law called Wendys manager for her. I told manager Angie who I was that i am this employees mother in law and that she had had seizure and would not be to come in. Manager then cussed out mother...
Read full review of Wendy’sservice
I arrived at the restaurant at 8:50 AM on 1/6/20 and saw on the door they opened at 9:00 AM. I ran an errand and came back at 9:05 AM. The doors were still locked. I checked the web site and it also said opened at 9:00 AM. I waited outside by the door. At 9:20 AM, I looked inside and there was an employee working. I called the phone number and no answer...
Read full review of Wendy’sParmesan caesar salads
I purchase salads at least 3 times a week for my lunch, working the evening shift I know the salad is better because there are times I don't get to eat until late. I purchased one 1/4/2020 and there were no tomatoes in it, so I asked beacuse I had purchased one on 12/31/19 that had tomatoes in it and I was told that this salad no longer comes with tomatoe...
Read full review of Wendy’snot being paid after working
I worked on december 4, 19 from 3-7pm then quit due to not being trained properly and unhealthy work conditions. I was hired the previous day. I have never received payment for what i worked. I have contacted this location several times and they keep saying my check has been mailed . I have never received my check . Please follow up. I do not recommend thi...
Read full review of Wendy’sgetting charged much more than what I was going to pay online
I was going to place an order online for pickup but it wasn't going through my family went to pickup by drive through. For Three Burgers, Two large fries, one medium fries and Two large drinks the total was $28 where as when I was going to place online it was $18 for three burgers, large fries three, three drinks and three nuggets. It's not even fair. $10 is a lot of money.
Read full review of Wendy’sterrible hamburgers, chicken nuggets
I went to this wendy's 3 weeks ago, ordered chicken nuggets, 3 orders. They were so disgusting, hard and unable to eat. I had to throw them away. I thought it was a one time thing. I went about a week later, I got home, my order was missing 2 orders of fries. Now, I went last night, we got two orders of baconator value meals, once again, the burgers were...
Read full review of Wendy’sfood, service, and cleanliness
My sister and I had lunch at the wendy's in napoleon, ohio today. The restaurant was dirty... Tables not wiped off nor did anyone wipe them off while we were there. The condiment bar was not clean and littered with straw paper, and the floors needed some sweeping. No one ever came out to clean anything! She ordered coffee which was cold! She took it back...
Read full review of Wendy’swrong food and bad customer service
On 2 different days I went to the Wendy's on hwy 50 in Brooksville Fl and each time I used the drive thru. First I ordered a large and small chili and a Dave's number one and the beans were so hard it was impossible to eat and it was super spicy. The burger was made all the way and I ordered just ketchup and cheese. The second time I ordered a bacon cheese...
Read full review of Wendy’sAbout Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
Most discussed Wendy’s complaints
uncooked chicken and cold friesRecent comments about Wendy’s company
Working at Wendy's 12121 did not get pay check and managers and employees smoke weed in building and outside on the clock
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