Church's Chicken
reviews and complaints

Hi I use to love the hot and spicy from churches it was really good especially with jalapeño bombers omg my favorite and since it was made with out milk not like the regular one even better. I visited churches twice in over the last 3 months I would of gone more but I could taste they changed something to the hot and spicy at first I though they might have added to much spices to it and the sodium was way very high I could taste the powder still. So when I went last night I confirmed that the hot and spicy I loved so much was gone. Please bring back the old recipe it was the best but for know we be taking a break from churches sorry

On November 1, my friend and I stopped at Church's to eat and we ordered 2 -3 peice wing specials.They had 1 wing mild chicken. We was told that it would be 30 minutes for regular chicken. So we waited for chicken. The chicken had no flavor, it was like the cook just cooked chicken with out seasoning. The manager never apologize for not having wings and no discount or nothing.I aso bought 10 peices of regular chicken and got 8 peices of dark and ordered large fry and got small fry. Restaurant 10182 in Orland,Fla. When I got home and going to eat and tried to call to let them know. No one answered the phone.I live 30 minutes from Churchs and did not go back. Church will lose my business if they continue that type of service.

This is horrifically unbelievable... I just paid $14 for 10 pieces of chicken... (I got 8 tiny pieces) they were the size of a pigeon, no actual chicken as they were so small. The grease used to cook was a day old or more... they were way over cooked. The lighter in the photo is a small 2" long lighter for comparison. They did not give me a receipt... but this was at 1:15 pm on 07/28/2023 at Store - 75 South Marietta Pkwy SW, Marietta, GA 30060.

I am requesting immediate response and refund for this. Thx kindly.

5/23/23

Tuesday church's chicken has special 2 pieces for $1.99 but cashier charged $ 2.28... When I got the receipt she charged me for coke instead for chicken

That woman worked there is Spanish & spoke very broken English very hard to understand her voice is very loud &talking Spanish to coworker there about me & start launching

I ask for refund she said church's never give refund when you order this is it even the order was wrong & i'm still in the store... the woman name tag is magi but on my receipt her name is Berenice p I know we what she told me is bogus no company will conden that behavior

She works there at least 2 years she think she owns that store... talk & act anyway she wants can church' chicken headquarter look in to this store & her behavior... I have nothing against her but she works & wears church's chicken uniform that she represents church's chicken& this is USA not third war country

Everything was audo recorded on my phone t

Church's Chicken on beechnut my address 14502 hiram Clark road Houston Texas 77045

a fat Hispanic lady with glasses on refuse to serve black people chicken

the time happened at 8:30 p.m. Friday night

she told us it'll take 40 minutes to an hour to fry regular chicken but they had spicy chicken available

when we ask for the spicy chicken they say that no chicken was ready until another hour

I was charged $30.49 for meal that was listed $26.99 on display. When brought to manager attention he hasn’t had time to change price. Shouldn’t I have gotten my meal for price that was listed? $40.24 for 12 piece dark meal not fair to myself. The is restaurant #991 7mile Detroit. I just want my price difference please and thanks. Receipt #30066

Today Easter Sunday, we decided to enjoy some Fried Chicken at Church’s on Valley Mills in Waco Tx, we had gone in and began to place our order, the young woman behind the Counter (Adrain) I headed her name being called got upset when my Wife’s order was cold to the touch and I had requested the #1 two piece and stated I wanted a wing and leg, well I got a thigh and wing, my order was cold as well, so we went back to let young woman know about the Food being cold and not right as ordered, she became upset and began Mouthing Off, tearing into the chicken and said she wasn’t going to correct the problem, she then threw out my Food and my wife’s and didn’t give me my fries, she continued to Mouth Off, then she told me to sit my [censored] down and she would get my Fries, she came to our table and threw the fries on the table, my wife told her that’s not way you treat customers by throwing their food on the table, she kept Mouthing off and told me several times to shut my mouth because she didn’t want to be corrected, her Supervisor was NO help, she also got into arguing with us, these two shouldn’t be working at Church’s if they can’t speak and treat customers with Respect, my name is Juan Robledo and if you camera’s work in the dining area, you will see how Adrain reacts and disrespects us, hopefully this doesn’t happen again, this is the location #127 1515 S Valley Mills Drive, Waco Texas, 76711, phone number [protected], I have never experienced anything like this before

I went to place a order at 7:08p.M. They have really bad customer service I was let them know how they always forgetting something in my order I know the young lady that answer the phone when I called she ask me if I wanted to come back I said no and she ok I will give to you when you come I went she ask me for the recite I said no I don't have because she said she will write plus she know who I was I ask if I can get a small slaw instead she move to the side and told the guy no so I got out and went in they made a really big deal i go there all the time I really feel that they all need more training they are making food for people and they don't like there job they should not be there not at playing with my food and having bad customer service something needs to be done .So then the manager slam the slaw down as if she was been nice she was not need to watch the video she was been rude giving me my food so sad she should not be manager I call back to get her name she hug up in my face and toke the phone off the hook bad customer service wow so sad the two ladies had bad service

Hi my name is Rosie Crump I’m making a complaint on the District Manager Vanessa I texted Tina and let her knew that I wasn’t gone make it to work on Sunday March 11th because I was sick and she said Ok. She texted and told DeMarquise Russell and let him knew that I wasn’t coming.She said that she told Vanessa that I was sick she said Vanessa was on the rampage cause didn’t nobody show up on his schedule but I wasn’t the only one that didn’t show up for work that day. I was on the schedule for the following week but she took me off . I feel like that’s not fair to me. She didn’t take nobody else off the schedule but me . Everyone else still working that didn’t show up on the 11th . Tina Jones said she believe that she termed me because I signed up for unemployment cause I was just working 18 hrs. a week but that ain’t no reason to be termed for . I did everything that was asked to do . I

Greetings,

I am lodging a compliant against Church's Chicken on Wesley Chapel rd in Decatur GA. I went through the drive thru on 3/21/23 around 6:45. There were very few cars parked outside the restaurant; however most of the traffic was in the drive thru. I ordered a 12 pc meal, and I requested 3 of each parts. 3 legs 3 thighs 3 wings and 3 breast. The young lady who took the order gave me a total of $35.63. I proceeded to drive around to the window I was stopped by a lady hanging out of the drive thru window asking me not to proceed to the window so I waited about 5 minutes exactly 20 feet from the window. Afterwards, she had me to proceed forward. In front of me was 2 cars waiting for their food.

When I arrived at bible study and opened the box there was 3 breast, 5 legs, and 4 thighs, and the chicken was not freshly cooked. There was 3 small cups of mashed potato's (I initially asked for coleslaw) and 3 small cups of red beans and rice, and a box of biscuits. I was pissed off. I am very disappointed and livid about this situation because I paid too much money not to get what I asked for. The lady at the drive thru should have given me the option to pull over and wait for what I ORDERED, they had no right to make a choice for my money! I want my money back! I am expecting for someone to contact immediately at [protected]. Moreover, whoever was in charged needs to know that good leadership means having chicken already cooking around the time people are getting off of work!1

Thank you in advance!

I went to Churches on 32nd and Cactus in Phoenix, AZ and had another awful experience. This is 3 for 3 so I will not return. The prices on menu were not what I was charged. When I questioned it, I was told they did not have time to change the sign yet. I get home with my order and my mixed chicken was all dark meat, my soda was colored water no syrup or carbonation, large mac and cheese was a small. I ate my dinner and then returned to discuss the matter after calling several times and phone was nonstop busy. I drive back to the location with my not soda, the container for the mac and cheese and my receipt. I was told I could go home and get the boxes and chicken bones if I wanted a refund. He told me the Dr. Pepper had been out all day, but would only replace the beverage. The MC and cheese, he said I needed to return the full mac and cheese for a refund. I had a long hard day at work and drove there to get a hot meal and all I got was disappointment. I will never return to this store as it was not an isolated incident, I have had issues the past 3 times as I stated at the beginning. This is very sad I grew u n this, I would rather leave it as a good memory than a bad experience.

Thanks

I've been a Church's Chicken customer for years. This location has had issues since the longtime owner sold it. However, I have "never" been shorted on orders before today. I ordered 10 for $12.99 Legs & Thighs. People were backed up behind me from the window to the busy road. When I got home and took the chicken out of the box there were only 9 pieces. I tried calling [protected] but no one answered. The robo voice said voice mail hadn't been set up. I tried calling back 5 times with same result/no answer/same message. Sorry to have to report getting cheated but what other recourse do I have, other than driving back miles to Churchs? The receipt lists my check# as: 20020 with date today-01/16/2023 Time: 12:18PM. If everyone in drive through has to stop to do a quality control check to ensure they're not being cheated, the cars will be around the builiding on to Veterans Memorial Pkwy.

On or about the 21st of December 2022 I visited Churches on Memorial Blvd.

In Lakeland,

Florida, it was crowded and short staffed customers complained as the manager was leaving and her response to the customers was IF You Don't Like It Then go some place else. Last night I went there the same manager was there she did not acknowledge that I was there after 10 minutes of waiting I left