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I was charged $24.12 on my charge card But only recieved 1/ 3 of my order & recipt said $12.37
I ordered my food from your web site, I asked for 3 Baconators & 2 Large Chocolate shakes. When the order came it only contained 1 Baconator & 2 large shakes. By charge card was charged $24.37! I called the store (1560 Rt. 23 North, Wayne NJ 07470 & was told I only ordered 1 Baconator & 2 shakes & recipt say's $12.37 . Why was $24.12 taken out of my account? I was over charged by $11.85.
Desired outcome: I would like a refund of the money that was taken off of my charge card. For the $11.85 I was over charged.
Poor Product
I am from Mt. Vernon, Ohio. Wendys on Coshocton Avenue just finished remodeling there store on Coshocton avenue within the last 90 days. Since the re-model I have been through the drive through multiple times and have yet to get a burger that has been cooked. EVERY burger was slimy on the exterior and raw on the inside. I have come to the conclusion that you no longer have the ability, at that store, to produce the quality of sandwich that I have become quite satisfied with for many years. I have complained at the drive through window multiple times and have even asked to have the beef patties re-cooked . Truly awful quality. I went through a Wendys down in Portsmith Ohio last week and they still know how to make a sandwich. Unfortunately I have lost faith in your Coshocton road operation and will no longer be dining there. I will also make sure I tell everyone I know how poor the sandwiches are.
Desired outcome: Increased quality of product
Drive thru
The Wendy's at 13119 S US Highway 301, Riverview, FL 33578... Always so slow and not friendly... I went there for the free chicken biscuit from the sign that's at drive thru she made me buy 2 biscuits after I said I thought 1 was free now that's only a biscuit with honey butter on it. I told my coworkers to go get one since we are right around the corner...
Read full review of Wendy’sdrive thru
After arriving home, realized cashier did not give me a receipt. At the drive thru, when i asked for a spoon, she mumbled something either about did i
break it or make it, i told her i needed a spoon for
my frosty and she did give me one but acted hostile. i am as nice as i can be to anyone in
customer service. I was in the hotel biz for many years, and know how difficult the public can be.
But if you choose to work with the public, need
to learn how to do it.
Desired outcome: train cashier to act nicer to the customers,
Drive thru single burger
We went to the Cheyenne, Las Vegas location. I ordered a single burger and a baconator. Requested single burger with ketchup, no sauce. The burger had sauce and no pickles or onion. The baconator was old, both were cold. Contacted manager Arisa. She offered a free meal next time we went to that location. 3/12/21 - Today we ordered the same meal. I...
Read full review of Wendy’sServed a cold fish sandwich and filthy restroom
I just visited wendy's on emerson avenue in Parkersburg, WV. I had the new fish sandwich at vienna store and was very impressed. At 3:15 today I ordered the panco fish. There was only one window open and they were definitely backed up When I received my order the fish sandwich was wrapped with the inside of the foil on the outside. That concerned me so I...
Read full review of Wendy’sMobile app. pick up
I've enjoyed the mobile App. But today after I placed a mobile app order, I went to pick it up at the drive thru and they refused to let me have my order at the window. I was told I would have to come inside if I wanted it. I told them I am handicap and couldn't walk. They were very rude then and still refused to let me have my order at the window.
Read full review of Wendy’sChocolate frosty
Please change the Chocolate Frosty back. It is a fluffy unflavored mess. Why mess with a good thing? I just don't get it. I am craving one but will never get the new formula one again as it is terrible. You really are misleading customers by still calling it a Frosty.
I don't recall ever submitting a food complaint but I was really taken back when I ordered a Frosty and didn't know it was changed.
Disappointed past Frosty Lover
Desired outcome: Change it back
Cold food and flat soda
Ordered 2 meals and both sandwiches were not even remotely warm, fries were so cold they were hard and soda was flat. It was only 1200, so there was no reason for this other than laziness. This is not the first time we have had issues with this particular Wendy's. It is often filthy and the prices here are more than other stores. They also have smaller...
Read full review of Wendy’sTake out
Today 2/22/21 approx. 2:15PM, my wife and I attempted to enter the Wendy's located on 109 in Lebanon, TN to place a order for take out instead of using the drive through as their is a sign in the window stating dinning room open for pick up on line orders and to go orders only. BUT the doors were locked.
This was a big disappointment to us, and it made us mad when the sign says one thing and you don't own up to it. This is bad business.
Very Annoyed
Mr.& Mrs. Dennis Zeller
456 Stonegate Drive
Lebanon. TN 37090
I have not gotten my w-2 from last year.
I'm a former employee of Wendy's. I worked for them in 2020. Everyone who is still employed at my former store has received their forms from last years earnings, but I have not received mine. My address has not changed. Is there a website I can get my W-2?
Read full review of Wendy’sFish Filet Combo Meal
I have waited all year for the return of the fish sandwich, we have always enjoyed them during the lenten season. Today my husband and I went to the Wendy's in Charlotte, Michigan and got two fish filet combo meals. When we got home (since the restaurant was not open for dining in) and sat down to enjoy our meal, I was extremely disappointed. The fish was overcooked and dry and the cheese was dry as well, as if it had been fried with the fish.
I will not be going back for another.
Timeliness and incorrect order
Pulled into drive-thru at 9:41pm on 2/12/2021. Ordered 2 "singles plain" and 1 medium dr. pepper. Was able to pick up food by 10:00pm. Got home to find that both singles came with cheese. I am allergic to cheese. Too late at night to go back and i do not have time to sit in a drive-thru line for 19 minutes again. I just moved to this area, and this is the first time I have stopped at this location. I normally go to the Wendy's in Norwich, CT and have had normal service there. I am upset at the wait time. The line just didn't move. Then to get home and find i couldn't even eat my burgers was very upsetting, frustrating, and should never have happened like that. A single plain does not mean a single with cheese plain.
Their website does not allow you to file complaints
I ordered a jalapeño popper salad with jalapeño ranch dressing. The salad I ordered was brown and wilted. I tried to complain on the website and it does not work. An error message kept popping up. I did not get a receipt; however, I took pictures.
Hurricane Laura damaged store
Good morning! I live in Moss Bluff (Lake Charles) Louisiana. Our area was devastated by Hurricane Laura followed up quickly by Hurricane Delta. The Wendy's at 115 Hwy 171 Lake Charles LA 70611 was destroyed during this time like so many of our homes and businesses. However, we are rebuilding! But this Wendy's is not. It's a terrible eyesore in our area. It...
Read full review of Wendy’sMy order
I had went to Metro Center Wendy's in Nashville TN drive thru and ordered 2 singles mayo pickles and onions and bacon fries and a large chilli. This was about 12 or 12:30 am, not complaining about the other items but the chilli had a big piece of plastic that come off of a bag of seasoning, the plastic cut my gum but not bad enough to seek medical attention...
Read full review of Wendy’sCustomer service
23-JAN-2021 15:15 EDT My husband and I went through Wendy's Drive-Thru yesterday afternoon to pick up a quick bite to eat. The woman's greeting over the speaker was extremely friendly. I proceeded to place my order. She asked me what size drink I would like and I asked her what size came with the meal. She told me small - there is an upcharge for medium or...
Read full review of Wendy’sHamburgers fries
Wendy's this place is so unfair. For one been working at this restaurant since I started there the manager at night is very disrespectful to the customers saying foul language does bad narcotics I thought he no longer worked there but still does and sends his employees home certain ones they let a new guy that just started there receive more hours than...
Read full review of Wendy’sCharged twice
I used your APP to order my food, it said it went through. We showed up in drive through to be told no order was placed. Now we ordered again, paid CASH. We talked to the lady in drive through and showed her our order and confirmation, as well as being charges twice on my bank card. We then persued by calling the Wendy's the following day to be told by the manager she could not help us. This was on Thursday January 7th 2021, we were told we would get a call back after calling corporate to complain. Today we get a call at 6:30 pm on Thursday January 14th 2021. It's been a week, and Lisa at Wendy's store #4260 where we ordered, told me she could only reimburse me my $20.26 one time when I got charged it twice and still had to pay in Cash a third time. That's 40.52 I am out, plus paid another $20.26 . If I do not get reimbursed for both Bank charges I will tell everyone I know to stop doing business with this company!
Desired outcome: Paid back in Full!
I want my refund and I’ll never return again
I spoke with the manager James and after them getting my order wrong he proceeded to say that it isn't his employees job to provide customer service and he couldn't help. I was hung up on three times prior.
Read full review of Wendy’sAbout Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
Wendy’s Customer Reviews Overview
Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.
Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.
Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click up if you have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
Most discussed complaints
uncooked chicken and cold fries 38 (opinions to this review) Money 6 (opinions to this review) Denied employment 2 (opinions to this review) Assault by employee 2 (opinions to this review) changed the formula?? 2 (opinions to this review)Recent comments about Wendy’s company
Working at Wendy's 12121 did not get pay check and managers and employees smoke weed in building and outside on the clock
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