Walmart
Reviews and Complaints

After being hung up on by your alleged "customer service" drones. I am going to try this fiasco. I pay your delivery fee. When I ask for no substitutions I mean it. You delivered 2 packages of Hillshire Farms Little Smokies that I don't use. Now I'm told I have to take it back to your Main St. Suffolk, VA crap show store that I have refused to walk into for over two years. OK - that's it for me. Please refund my delivery fee as I won't be using it. I'll take these back but that will be our last transaction.

Ordered PS5, shipped via Lasership. Lasership said item was delivered. It never arrived. Based on a quick google search of how sketchy/bad Lasership is I assume someone in their company stole the item. Contacted walmart.com "help." They kept trying to issue refund, and not provide the item that was paid for. It took five-six tries via the on-line lottery to get the item. Order number was [protected]. Investigation number is [protected].

Have not been able to complete a grocery order for pickup since new website went live. Keep getting messages -"we're experiencing technical difficulties trying to fix, be back in a flash;" "can't add items to cart, try again later", etc. There is extended buffering time when trying to select an item. The previous system worked effectively and efficiently. I don't need colored graphics, nor you to preload my cart with items I've purchased before. If I want to buy non-grocery items, I could quickly use the other site. This is a big time "FAIL". Will change grocery stores if this isn't remedied soon.

I have been trying desperately to change my email address. Seems NOBODY knows why I can't... I get verification numbers, type them in and it constantly goes back to my personnel information page... I would REALLY LIKE SOMEBODY TO CALL ME AND HELP ME (somebody who knoes what is going on) Customer Service personnel have no idea how to help and I am tired of being on hold for hours and hours!

Bought a cell phone from Aberdeen MD Walmart. Have to return it-- doesn't work with Total Wireless, my carrier. IT'S IN a Total Wireless box but doesn't work with Total Wireless ? PER TOTAL WIRELESS? Whatever. So I call to see if I can return without the box as it got ripped. NO answer, over 100 rings. ALL depts. and customer service NO ANSWER. I call North East MD Walmart to see if I can return it there without the box. NO answer in Electronics 100 rings, finally an answer in customer service after 23 rings, she left me on hold for 14 minutes to get this answer "I don't know, and nobody else here does, take it back to Aberdeen" WALMART HAS BECOME A BIG FAT JOKE. Just ask all the people in line on a Saturday morning with -2 cashiers and 25 other employees in vests leisurely walking around everywhere else in Walmart PRETENDING TO WORK.
Yall better get it together because low price isn't everything. I know I've reached MY limit. And I know what I hear when I'm in those lines. SEE YA.

September 14th 2021 I attempted to order a 55 inch television from Walmart that was advertised on the web for $40 when placed item and cart the price change to 418 and tax. I then contacted Walmart with Stan I spoke with a gal whose name was joshina and was assured not only was that a mistake on the web but the mistake would be corrected and rest assured and promised I would get that price honored well two and a half hours later and being passed around from person to person and being called a liar and told there's no transcript at all of me ever contacting them and what other policies they have which are quite ridiculous policies one of them being they can change the price of the cart anytime they want I was hung up on for using profanity which I never did use profanity I told the girl that she was a liar because I caught her in several different lies then asked to speak with her manager at which time she yelled at me told me I was using profanities and hung up after that I had received emails from gentleman named Mohammed and a gentleman named Kevin who would only quote policy it had nothing to say about the mistake on their part or the fact that one of their employees had promised that I would get this price that Walmart always stands behind their mistakes but again just read more and more policy this is absolutely ridiculous. I myself work in sales and I know the definition of bait and switch this is definitely bait and switch something they do several times a week I know and I've been victim of it more than once this needs to be fixed

I purchased the cookies on 9/11/21 bit into the cookie and it was stale as all get out, turned the package over they expired 9/30/2020. Now I have to go back to Walmart where there will be bit of a language barrier which will make this experience that much more of a burden. I have noticed that the quality that Walmart in other parts of the US has suffered in this part of Texas. Walmart you have to do BETTER.

I have just been in Walmart for the last time.

When I was ready to check out there was not a single register open. I asked an employee about it and was told I would need to use the self checkout. I responded that she will need to put all the items in my cart back on the shelves because I'm through with Walmart. I just left the cart where it was and walked out...something I never imagined I would do.

Sam Walton understood that Walmart needs their customers...the customers don't need Walmart.

I refuse to give my business to a company that cares so little about their customers.

I purchased lifetime tire rotation and balance on tires I had installed at the Scottsbluff, Nebraska Walmart store. I have moved to Englewood, Florida. I took my car to the Englewood, FL Walmart about 4 years ago and had the tires rotated and balanced. The tires have less than 8, 000 miles (an estimate) on them. The tires are on a 1977 Mercedes Benz 450SL that spends most of its time in my garage. I went to the Englewood, FL store today to get the tires rotated and balanced. A person (apparently the manager in charge of the tire department for the day) spoke with me. He wanted to see the original paperwork on the purchase of the service. I have it somewhere in the car but the last time they just looked it up in the Walmart system. While I was looking for the paperwork, he stood back and said "I CHECKED THE DATE AND WE WON'T TOUCH THEM." THEY ARE TOO OLD.

The tires are in great condition and the car has been kept inside and the tires have no signs of deterioration from weather or age. The service is supposed to be performed for THE LIFE OF THE TIRE. He said my tires had a date of 2012, and he wouldn't touch them. I went to the Walmart website and didn't see such a restriction in their description of the lifetime rotation and balancing service, in fact it says LIFETIME, Life of the tire.

After I got to the gold level, I joined one of the deals to get to the last level and the prize, but I'm not getting recognized as doing so, I am loathe to keep on making deals and not getting the credit and therefore the prize if I just keep getting ignored

On Sept. 9, 2021 at Walmart 35 Plaza Dr, Tamaqua, PA 18252 I spoke to Ian & Chrissy a manager. I needed to purchase a modem & I'm tried of running to Walmart only to find it isn't in stock. I was told to call. I did & I asked if they will hold the modem until I get there. I was told no they can't. I asked if I buy it online am I sure to get it? I was told no if someone buys it before a customer rep picks it out. I offered to pay by c.c. over the phone I was told no. Then I asked if they would price match the modem being it same day pickup & sold by Walmart & was told no & told they couldn't see it. After awhile Chrissy found it & said yes I found it & will match the price but I can't hold it. I went to St. Clair, Pa Walmart & bought it there no problems. Later I called Tamaqua Walmart back asked to speak to a store manager & got a very cocky manager I spoke to the day before I think his name was Ed. He told me go file a complaint & laughed & when I asked did you laugh he said no. On Aug 28, 2021 a lady working in fabric was very rude threw her hands up & said do you want the fabric or not? I asked to speak to a manager her name was Tiffany in St. Clair Walmart she said all we can do is cut the 1st yard off & give you the next I said that's all I wanted in the 1st place. After today's episode I called to complain to a store manager there & I got Tiffany again & she said I came right over & that issue was taken care of. I told her I did not tell you what your employee did she said yes you did & that was handled. My wife can confirm Tiffany knew nothing of how we were treated. The only thing that was handled was we didn't need to take the 1st yard of material covered in glitter which we were told to clean off. This is not the first time & things are getting worse with Walmart. I've reported issues to 1-800-Wlamart to only have a manager call listen & act like they didn't care. With Walmart going cashless & checkerless we along with many others are discussed with Walmart & it's employees & will shop somewhere else. Walmarts new polices are also a turnoff along with returns closing at 9pm. Check soical & you'll be sure to see Walmart meme expressing everyone's discuss!

I am a veteran and went to my local center to order a pair of glasses. I was just there yesterday and didn't have a mask on. I have a document medical reason that I can't wear one. Anyways I went in and was stopped by ginger burnes vision center manager. She told me I was not allowed in the store without a mask. It was health department mandate. I tried to explain why without having to go into my personal medical records why I don't wear a mask. She said she didn't care and for me to come back after the mandate is lifted. I tried to tell her the county mandate states if you have a medical reason you don't have to wear a mask. And by the way I am a industrial hygienist and licensed by health and human services and have been for the last 30 yrs. So I think I do know what the guidelines say. Its is even posted on the front door to the store. She then advised me the the vision center was not part of walmart and she sets the rules for her store. This was the rudest and most unprofessional person I have ever encountered. So is the vision center part of walmart or not and does walmart condone this type of customer service?

I went to Walmart Vision Center for an eye exam because they take my insurance. My policy covers exams 100%. When I got to my appointment I was told I had a $35 copay, I paid it and then call my insurance company to ask about the co-pay, gotten contact with the vision center and the doctor there and my insurance company was told because it takes so long for him to get paid which is why he charges $35 co-payments, needless to say I have State Insurance. I want my $35 back and so should everybody else that he's taken $35 from illegally. I have already filed a grievance with my insurance company and The Vision Center and now I am filing a complaint with you. Thank you

Incompetent company that has again wasted my time. Amazon is the online king because folks like Walmart cant get it together. Delayed shipping updates, cancelled order... the full unsatisfied customer experience here. And NOTHING even close to an apology, mention of improvement, or even sorry for creating a worthless online marketplace. I'll learn my lesson after strike 5-6 and go to walmart in person only when I'm looking for people_of_walmart.com kind of experience.

I Delighla Bondeson got hired as a pharmacy tech in training at Walmart Store Number #4637, I originally applied for a cashier position but Linda Thurman called me, no exact date, asked me if I wanted to be hired for the position. I asked her if there were any qualifications I needed and she said none at all. I had an interview with a Pharmacist, name Kristin Bruntzel, she asked me if I had A highschool diploma I didn't not say yes or no, after the interview She walked me towards Linda Thurman (hiring manager). They continued to hire me without looking over all of my information. I am continuing to work there but I am making this report because I feel guilt.

It took 45 minutes to check out, register needed to be unlocked,
one manager just ignored the cashier.
second manager finally showed up and had wrong key to unlock register
finally a different person showed up to unlock . I had to wait over 45 minutes to check out. Other customers were vey upset. There was Only 2 two registers open. This is the worst Wal-Mart Everyone has a very bad attude. Store is dirty, Talked to manager more then once.

I would like some one higher up like a directer of Wal-Mart to call me.

I have complain more then once. No one has called me back

thank you
Susan P.

Placed order for 14 items (#7496210065946 $38.65) for pickup on 8/14/21. Due to mobility problems, I canceled pickup order and reordered all items for delivery (#7497210404272 $47.70 + tip). I failed to check the reorder list since the difference between the pickup and delivery totals appeared to be the cost charged for delivery. When I received the order, the following items were missing: 1 Great Value Thin Snack Crackers ($1.68), 2 Canada Dry Sugar Free Ginger Ale ($3.56), and 1 Great Value Banana Pepper Rings ($1.57). As far as I can tell, I did not receive a refund for these items. I really want these items (delivered), but if that's not possible, I want a refund of $6.81.