Walgreens

Walgreens has bought RiteAid out & started out by telling Folks :"Go somewhere else if you don't like it[thier service & attitude]
Been going to this pharmcy since 1997 when Rite Aid bought up all the local Pharmacies to kill thier competition
Now Walgreens is doing the same
Tried to fill a RX & didn't even get home from the DR. visit before Walgreens snotty employee left a terse msg on my machine to :"Call Walgreens"

So I called & this female says:"You know that medication you want? We don't have it."

So I say: "Well order it & I'll pick it up, that's the usual procedure or has been since 1997"

"Well we are waiting for a certificate from NYState "
{ME}: "Well I'm not due to pick up for 6days, by then you have to be able to rectify this situation, especially since LAST MONTH you gave me some song& dance about the same nonsense"

and she comes back at me with :
"Maybe YOU should call NYState up tell them ".

"Not my place to get your 'certificate' or WETH it is"

"Yelling at me isn't going to get this done"

"I'm not 'yelling at you...if I WAS yelling at YOU, believe me you'd KNOW".

"Maybe you should go elsewhere..."

"I can't, Walgreens bought up all the competition like RiteAid did,
I'm not driving 30+miles to some pharmacy IDK, when YOU are 2minutes from my Home, I go to Dr.s appointments days before my RX is due, specifically to avoid any nonsensical, unnecessary screwups like this one you are trying to pull here, know what I mean?"

and she just went on & on getting more disrespectful & nasty as she went on

I called the Dr. office & they said this has been going on all day & the other Patients all said this walgreens employee was nasty to them too

WHY does walgreens do this when sick people depend on a pharmacy to get thier needed meds?

Why are people allowed to set at the drive through window and wait for a prescription to be filled? I am sick of waiting In line behind these people. It's call drive through for a reason. Have them return to get their prescription and stop holding up the line!? Your workers should be telling them to come back in so many minutes to get the prescription. Move the line along!

The "i.d. everyone" policy is costing you business and costing you loyalty. I wonder if you know how much business this is costing you. Your competitors are right down the street and are consumer-oriented. that's where my business-- including my pharmacy business -- will go from this day forward. You think you solved a problem. It's cost you customer loyalty.

I'v been purchasing my medication from Walgreens for well over 15 years. I am very frustrated with your company. I get alerts to an excessive degree... reminders to refill my least of importance medications ... Why isn't the most important medication to me ever reminded...that I need a script. I have ADHD..I am very forgetful..that's one reason why I take Vyvanse. I take Vyvanse... every month for 30 days. This is the same medication that I have taken month after month... year after year. And every month this medication is delayed...your pharmacy runs out and I have to make several trips to the pharmacy. It shouldn't make a difference whether this medication is a controlled substance. It's a text..or an automated call... This is not customer service...Perhaps you can make a useful suggestion on how to get this accomplished. I'm temped to take my business elsewhere...
Thanks

This happened in Michigan, Walgreens in Royal Oak, Woodward avenue and Coolidge.
I went there a week ago to pick up my prescription, my dad has passed away and my doctor upped my clonazepan dosage to 3x a day vs one. I have been taking this medication at the same dose every night for 15 years now, never upped the dose, no addiction issues and I never had issues with the dose. Until now, my dad was murdered 20 days ago and I was/am in a panic state constantly and my doctor upped my dose to keep me from having a heart attack. The pharmacist refused to fill the rx the first time since it needed 8 days more. No issue, I still had enough meds . I came back 10 days later and pharmacy Manager Marcia treated me like a junkie. Told me I was forging the rx and that it was too early for me to fill the script, told her colleague "This woman is having issues" laughing and rolling her eyes. She yelled at me and proceeded to call my Drs. Office. My Dr. Confirmed the change in dose and the times per day I take, he also told her he made the change 10 days ago so he wasn't sure what her issue was. She filled the rx while giving me dirty looks. Then I politely asked her if the issue was sorted out and she yelled at me and said "step to the other side, didn't you see me talking to your doctor?" Or something like that. She was so mad that I was correct about the changes that she tossed my rx to the tech (who was very polite) and proceeded to diss me to her coleagues right in front of me and the other customers. She treated me like a junkie, mocking me the whole time, yelling at me and disrespected my grief and humiliated me in front of many people. Never again going there.

The manager of the store in North Las Vegas Nevada on Bonanza and Lamb is the worst excuse for s human being. Michelle Scholz had been seen reprimanding her "leaders", she blatantly ignores costumes and her associates. She actually pretended not to her her associate who is a "ASMT" (whatever that is) as he requested to be relieved from the cash register duties so he could use the restroom. I cannot believe you have such ignorance running your stores. Walgreens you should be ashamed.

I am middle aged working woman that recently have big time swollen feet that comes along with a lot of pain. Making it difficult to walk and stand for long period of time.

I went into this Walgreens and there is two persons attending one dispatching the medicines. One taking in prescriptions. Only 2 people on the dispatch side. No one on the other line.

After being in the line for a while, I was already hanging on from one of the shelves lol. I told the idle lady can you please dispatch my medicine.

The answer is NO you have to stay on that line. So I did. Where is customer service? This pharmacy has very poor customer service. Please give them training I mean the are dealing with sick people, most of them old.

By store managers, cashiers, even the people that arrange the aisles and also the cosmetic employees A+ very polite and customer oriented.

This is not my first bad service encounter from the pharmacy. Was thinking on changing my pharmacy, this happened 6/24/2019 5pm.

Today i called 3 times put on hold 3 times and hung up 3 times. All in a total of 1 hour that i lost.
I called was put on hold by the answering system, with continued messages letting me know i had 2 calls ahead and eventually 1 call ahead and eventually someone just picked pick up and hang up. Unacceptable service, fix it. Your store location where this happened is at walgreens in harrison new jersey.

On June 4 I received a RX from my doctor and on the way home dropped it off at Walgreens on Plaza and Euclid in National City, CA. I usually use a mail-in pharmacy, but because my doctor said I needed this medication immediately, I went to Walgreens, which I sometimes use. This Walgreens delivers to my retirement facility which is a few blocks away. I was told the wait would be 1-1/2 hour so I chose to have it delivered. I was told by the girl taking my order that it would be delivered later that day June 4. It was not delivered June 4. It was not delivered June 5. So on June 6 I called the store. The girl that answered said it was not delivered because my credit card expired. YES, cards DO expire. I asked to speak to someone in charge and was transferred to another girl. She said again that they did not fill it because my card expired. She said they tried to call me but I was not home. No message. When I asked why they didn't leave a message to call Walgreens back, she said Walgreens doesn't leave messages. How very simple to say into my voice mail, "please call Walgreens". So my prescription just got ignored. When I asked her to take my corrected credit card info, she said "No, you have to come in to the store to give it". I would have to hire transportation to take me to Walgreens just to give them my new expiration date? Incompetence! This was not a pair of socks that could wait until they got their act together, this was a needed prescription.
This was the 2nd time this happened with them. Last time my card expired, I had just come out of the hospital, and no delivery. Fortunately my doctor called me to ask how I was and I told him Walgreens didn't deliver my RX. He was furious and said that my body could go into shock if I discontinued the medicine suddenly. He called Walgreens and chewed them out, probably threatening to sue, etc. Walgreens delivered.