refund policy
My husband went into to our local Walgreens to purchase 2 Visa gift cards to give our grandchildren for their birthday. He picked up 2 gift cards and went to the register and placed $50.00 on each card. As the cashier was finalizing his purchase, my husband wanted to confirm that the cards could be used anywhere. The cashier tells him NO, that these gift...
Read full complaintpharmacy access to website
I have been using Walgreen's pharmacy for many years with no problems until approximately 5 weeks ago when I suddenly lost pharmacy access to my account. I tried for two weeks to reestablish access using authorization codes sent to my computer and telephone numbers without success.
3 weeks ago I telephoned customer service, spent over 2 hours on the phone with 4 different representatives and was unable to reestablish pharmacy services on my account. The only thing I got was a commitment from them to initiate a ticket for someone else to look into my problem.
This morning, after again trying to reestablish pharmacy services with new authorization codes sent to my computer without success, I again telephoned costumer service.
After waiting over an hour for my call to be answered, I spoke with 2 different representatives in customer service for about 45 minutes and was unable to reestablish pharmacy services on my account. Again, only thing I received was another commitment that a ticket would be initiated and someone would contact me within 72 hours. NO RECORD WAS LOCATED ON THE FIRST TICKET ALLEGEDLY WRITTEN .
I need to renew my Medicare Part-D, and if this problem cannot be fixed quickly, I need to research a plan which uses another pharmacy for primary coverage.
pharmacy
I had a prescription sent in by my doctor wed 10/30, a full five days in advance so there would be no issues of availability by 11/4 when I would be in need of the medication having run out the night before. I was emailed it would be ready 11/4. I was not emailed or informed any other way that it was not going to be available for another 2 days. I found this out at 6pm, way to late to reach my doctor to have him send it to another pharmacy, when I went in expecting to pick up my prescription. No sorries were given, no explanation other than "I dont know what happened"... This is inexcusable. Then this pharmacist gives me an attitude that she told me I could have had my doctor send another script in to a different store, again it is 6pm, so what doctor does she know that will take this call and get another script faxed in at that hour? I have tried to give this pharmacy the benefit of the doubt, but that is it. They dont deserve any business whatsoever from me or anyone else for that matter.
pharmacy
it is very frustrating in pharmacy the policy requires having to enter phone number i need to just be able to give my name and date of birth and not have to go through recitation of address and phone each time i am registered in their system with store card that should be enough this is time consuming and causes the line to grow and it also means other...
Read full complaintemployees
I have lived in the area for about 3 years and I no alot of ppl in this area do to being a business owner myself. I am in Walgreen daily and for pass 4 moths we all been noticeing the disrespect from the employees latly As the other day the cashier's were telling customers thay have no bags but waited time thay paid for there items before telling them I...
Read full complaintpharmacy services
Whenever I talk with the pharmacy department I get such an attitude. Today 11/3 a order for antibiotics was called in from a urgent care. I kept checking online status but after 5 hours nothing, so I called. Someone told me that they were still working on yesterday's orders. I was told that I needed to have at least 2 doses before a urgent dr appointment...
Read full complaintno sale items at store
I recently received a sales flier for Walgreens. I drove to my local Walgreens to buy the Charmin toilet paper on sale and there was none on the shelf. I also did not find it on any displays. I asked the manager Mike Sullivan where it was and he said they didn't carry it. Is this normal. Do you really offer sale items only at specific locations? On this day...
Read full complaintgabapentin
How is it they can refill my prescription my insurance is paying for it because there was no delay it was filled you were reviewing the script an then decide to take it back? [censored] that they have no right an that's why my scripts are being transferred to Walmart right this second I am done with the mind games I have been dealing with these idiots long enough to know when there is no delay your filling my script an there is $3 cost on there that I can get my refill so stop playing mind games with people before everyone stops shopping there because sooner or later they are going to get fed up with your [censored] an you will not have any customers left you sick Satanistic [censored] bye bye [censored]es you just lost another customer
pharmacy
I waited 30 minutes for 2 Prescriptions. I was told that they were counting out the Pregabalin pills, the problem with that is the bottle of pregablin is factory sealed.
The morphine was filled on 10/24, which means that it all should ready when I arrived. NOT!
Whats going on with this Pharmacy? I do not appreciate being fibbed to, my time is worth money too.
coca cola
Hello, I purchased a case of coca cola yesterday morning and once I got home I notice there was an empty can in the box however the can was not open as tou would normally do to drink it. It does have a hole on bottom of can which inmediately made me check the box itself it appears to have been tampered with or punctured some how. I threw out the whole case being that at this point I thought it was tampered with did not feel safe. I spoke with a manager of this location and she stated thats she has complained to drivers of the way they deliver their shipment but nothing has been done to by the company that delivers to correct the issue. Thank you for listening to my concern on this matter.
pick-up western union funds without an id
On Friday night, October 25, 2019 I went to walgreens to do a pick-up funds from western union. I submitted all my information and the transaction went through. I then went to an employee to help me, when the employee ( who btw- said he was the mgr. named sami/semi?) asked for my license, i gave it to him, he studied it and then said, ma'am, your license...
Read full complaintpharmacy
This Walgreens is the worst customer service I have ever experienced. They are consistently horrible. From not filling things on time, hanging up on calls, and just flat out being rude. The end of the line was today. I dropped off prescriptions that I desperately needed to treat my Bronchitis. After being told I could not wait for them, I planned to return...
Read full complaintthe managers treatment
I witnessed a manager by the name of raydonna scream at a lady because she thought she was stealing the lady showed her the inside of her purse because she grabbed at. It when she saw there were no items she then told the girl she could no longer come in the store but before she saw the inside of her purse she said very loudly to everyone in line at the...
Read full complaintdrive-thru pharmacy
On 10/21/19 approx. 5:10pm, the drive-thru pharmacist created a horrible experience for me with a prescription drop-off. I placed two eight & a half by eleven inch paper scripts in the drawer, but scripts were toward the front of the door... The pharmacist did not like the placement... So instead of reaching inside the drawer, she decided to push the drawer...
Read full complaintshantra the shift manager
Shantra has a history of being rude condescending, and disrespectful to customers. Female customers in particular. She ruined my husbands birthday by not assisting me and belittling me while I tried to get answers. She then threatened me. I repeatedly asked her to please allow me to talk and to please understand I was trying to resolve the matter, however...
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jars of pills meditation
Then Came To Believe its criminals mentally serving patients medication mentally freaking in bullying Those whom really care about your health some probably wear gloves to take the pills to put inside the jars some bout don't Ka Von Allen, been taking care of himself therefire what his forever life living do not have no failure Ka Von Allen, so over it all...
Read full complaintpharmacy service filling prescription orders
The pharmacy has great difficulty providing equitable service filling perscriptions, reviewing patient-customer of what country drugs can not be used to fill medications and providing correct information regarding pickup of orders. For perscription nasal spray I had returned 7 times per request of pharmacy; the order has yet to be filled. Medications were filled using customer black listed countries (Romania, India, Sri Lanka). Physican Prior Authorizations have been lost by staff causing week long delay receiving medications. Cupons are often not accepted. Wallgreens should not be allowed in USA, one of the worst pharmacutical companies on the planet.
sales associate
To Whom it May Concern, First I would like to positively state that I love this store and I enjoy shopping here as a frequent customer and I have never had a problem with any associate before until this one. I was so upset that I had not gotten his name but he was working at 2:38pm on 10/16/2019 at the East Ave location. I went into the store to purchase...
Read full complaintpharmacy will not fill prescription / has pa #/ hiring an attorney
I've went to vista medical center and they wrote me suboxone strips. Had to have PA number. Doctor says it came back 5 days ago. They faxed a copy to pharmacy and that's all they can do. The doctors office even gave me a copy. And pharmacy still would not take it. Pharmacy will not even try. Pharmacy just looks down on you like your a your trash or...
Read full complaintpharmacy
On 10/14/2019, my doctor electronically sent in a prescription for some antibiotics for me. Due to traffic it took me 30 minutes to drive to the Walgreens on Clearlake. I stood in line for another 10 minutes. When it was my turn I asked if they had a prescription for me. I was told they did, but it would take 20 minutes for them to get it ready. So I went...
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