Walgreens
reviews and complaints

Absolutely the worst company regarding mail order prescription medications I have had the mis-fortune of having to do business with. Walgreen Mail-order pharmacy using the dba as Alliance RX which is the Medicare Mail order service for some Medicare advantage programs fulfilled by Walgreen On-line pharmacy. They absolutely have mJor problems filling existing prescriptions they have on file. This brainless [censored]s can't ever get anorder right, and they take forever process anything right. You have to track your order day-by-day. It takes at least

I have used walgreens for years now, unfortunately what used to be a problem every now and then, is now issues every single time we get medications filled. I have 2 children who take a lot of medication. Each time the pharmacy staff blames the text system, the online system, the insurance (even when it isn't the insurance - its actually the tech or pharmacist who doesn't know what they are doing). As a former certified pharmacy technician, who worked in the field for over 10 years, when I get some stupid answer from the pharmacist or the tech, I know it isn't correct and call them on it. Several times recently, I have been told the insurance doesn't cover that medication, when I know they do. So I have to get on hold with the pharmacy, and explain to the pharmacist how to do her job, and every time it comes back that oh yes, that fixed it, and its always their error. They do not provide patient care, they provide a fast food service, and honestly the worst fast food service is better than their best patient care. Its sad, because they create the problems by not being proactive in doing their jobs, not fixing issues when they become issues. The drive thru is ridiculous, when they tell you something will be ready in an hour and you sit in line for 45 min (so now they have had an hour and 45 min) and then you get to the window and they tell you yet again that its not ready... And to circle around, which leaves you sitting and waiting yet another 45min+ for a prescription that was supposed to already be ready.

Their customer service is horrible. The pharmacy manager doesn't care and will quickly tell you that if you complain to corporate against her, it doesn't matter because the complaint comes right back to her to handle.

I will be taking our thousands of dollars in prescriptions every month somewhere else, because it has become a crying shame! This company shouldn't be handling peoples medications, they could barely handle a lemonade stand!

Terrible customer service by one of counter staff. While sarah was politely trying to help solve a problem with new medicare part d problem another counter worker walks past and tells her that walgreens doesn't have a contract with anthem blue cross ppo and I should go to safeway pharmacy. I know this to be false and she also ignores him and the problem is solved after calls to anthem.
Today I call to verify that meds delayed under a workers comp claim have come in. Same guy answers and tells me it's not covered and I have to use part d with big co-pay. I point out to him that I have been getting same meds for 3 years every 30 days under this workers comp claim. He denies it and says there is no claim. After discussion he changes story to I have to get w/c approval each time. Not true for last 3 years. If it goes beyond pulling a bag out of a box this guy is lost yet he is a long term staffer.

January 09/2019: While purchasing a bottle of Robitussin Honey Cough + Congestion DM at store #03498. I was asked by cashier # [protected] to present my ID card. I showed her my federal law enforcement ID. She said no I need to see your drivers license. I said why do I need to show my ID anyway ? She stated that is the protocol when you are purchasing this item. I complied presenting my drivers license. I then called and spoke to the person on duty in the pharmacy and told what had happen. She said yes the protocol is to ask for ID when purchasing this item to make sure the person buying this item is 18 years of age. I said to her I am 82 years young with a head of gray hair and beard couldn't the cashier see that ? The OIC said you have to show your ID. I disagree. The staff working in this area show be properly trained. I felt humiliated and harassed. Transaction #2556363. Customer. Henry Young tel # [protected]. 01/15/2019.

I'm 60 years old and have stopped shopping at my local Walgreens. I do not look like I'm 17 trying to sneak a pack or smokes, nor do I look 30, there is no way I can be confused for a under-aged person trying to buy smokes. I will show my License, even though the clerks could be my grandchildren, but I will not pull it out of my wallet, have it scanned and be treated rudely if I don't want to comply.
This new policy has lost you this customer, I'm sure you will lose more as time goes by. It's a ridiculous policy that needs to be changed immediately.
It's a pain in the [censored]

Can never reach anyone on the pharmacy on the phone, get put on hold for over an hour many times and no one ever picks up (ever)! You need to drug test your employees. 4 1/2 hours or being asked to come back the next day, is unacceptable! Ps I never got a call back after the first complaint I made to your department as I was told I would? 1/2/2019 - 1/7/2019 store address : 12784 tamiami trail, naples fl. 34113. #239-530-1356 try calling the pharmacy, lol (good luck)!

I used to spend a lot money at Walgreen. I even lost reward money I The past.
I recently returned back to Walgreens and noticed that everytime I use my card it says I have a $1.00. Like today I spent $69.00 and have $1.00 reward. Last week bought some goodies again $1.00 reward. I understand that everything isn't eligible for rewards, but come on. So I decide to use my $1.00 reward today to see if it happens again. Again $1.00 reward from so much money I spend. I used to have $10... $20... and never used it because I was working towards $50... but I can't get past $1.00 now. I looked forward to my rewards but I'm ready to go to CVS again you get a lot of rewards, get $10-$20 dollars coupons in mail. Get weekly $2.00 etc on my card through their emails. Everytime I shop there I save a lot. What's going on with Walgreens? I'm disappointed.

I took my daughter today for a flu shot at the Walgreens pharmacy on Central Ave in jersey city. It was around 3pm today January 5th 2019 and the pharmacist administer the flu shot like my daughter was not human. The pharmacist drove the needle way into her muscle, I have never seen anyone done this before more than three quarters of the needle was driven into my daughters arm. It was painful and it is still painful to her after many hours. This pharmacist is a beast and he should not be taking care of humans. Please address this issue as this is cruelty. My phone number is+[protected]

My Dr. changed my Libre freestyle to the 14 day version. A month later, when I went to pick it up, they substituted the 10 day sensor without telling me. They are not compatible. I called when i got home and said they would switch them. 48 hours later, i went to the store to switch the product and the pharmacist told me that the new script was only good for 1 time so they filled the prescription from the old script. And they would not give me my money back because there was an old prescription on file that they could bill it against. I asked if I could buy the old reader but it was not in stock.

So now I have no way to monitor my sugars likely until January 2 when my Dr office opens. I have an ongoing issue with hypoglycemia so this is a problem. In my opinion, Walgreens arbitrarily made a treatment decision that has jeopardized my health.

The treatment I have received at Walgreens the past 3 months has to be libelous, but I am too anxious to deal with this pharmacy anymore. It began 3 months ago by different pharmacists and techs telling me different things depending on the day and time I call. Remember, I suffer from severe anxiety due both parents unexpected deaths, divorce, and empty nest, not to mention, starting a new teaching job where I have to remain cool. I do take controlled substances and have for 30 years for anxiety. Unfortunately my trusted doctor that I had for 30 years retired, and the regulations have gotten way too out of hand and the pharmacist has ALL the power, over doctors, insurance, EVERYONE. I knew I was traveling for the holidays. My doctor's office called to have prescriptions released a little earlier than I liked, but I just thought they wanted me to have a peaceful holiday and felt relaxed. Let me make this clear - the pharmacist will LIE if it's more convenient for her to do so. I call to get reassurance regarding my doctor's communication. The pharmacist claimed they had never called (lie). I called her on it, and spoke with a different pharmacist the next day. They were on board with releasing everything pursuant to doctor's orders for my trip. Perfect! No. I called about 5 days later to check again (I'm anxious, about to go out of town, and don't trust Walgreens at all). Well, the next pharmacist on duty said absolutely no to releasing anything before I leave and if I was told something else it wasn't her problem. She hung up on me. Anxiety escalating - I called doctor who said his hands were tied because the almighty pharmacist, who knows nothing about my triggers, life circumstances, nothing. Trigger- being told multiple different things by professionals who I think are there to help and that I can depend on with their word. Call a few days later after talking to another Walgreens pharmacy, and was then assured they would refill a little early but not as early as the doctor order. Okay. Called a couple days before Christmas and leaving town, still everything was fine. I told expressed that I felt very nervous I would call again, and this one pharmacists refuses to do what others have promised. I asked if I could have it in writing when I travelled to Houston. The pharmacists, said it would not be necessary, it was all set up, she would be working and she left notes all over so anyone working would know. I expressed how upset with anxiety I could get if another pharmacist pulled the rug out. Guess what? They did. They said there were no notes, would not work with my panick, I started crying out frustration, and my 24 year old daughter asked them what we could do. They said go to the emergency room. At Christmas, in another city. Then the pharmacist hung up on me. Does anyone know how degrading and completely helpless a pharmacist can make you feel who has zero empathy, and may be destroying someones health, hurting their family etc.

Why can pharmacists lie? Why can they toy with a fragile anxious mind? Are they libel for the pain and unnecessary time spent making phone calls back to my doctor, crying to family, having no way to get help, because guess what - you sound crazier. You are frustrated at being told multiple things, talked to as YOU are the one not telling the truth, and there's nothing you can do but curl up in a ball and pray. What are patient rights? Class Action suit agains the arrogant pharmacists who hold your health in thier hands who do not know you and can lie and say anything they like to cover their butt?

Help!

Just want the Truth!