Walgreens

Today at about 2:30 pm MST, I called our local Walgreens to check on my son's medication. Sara, an employee at the pharmacy, spoke with my husband (he had her on speakerphone). She was so rude that he became flustered. I took the phone, hoping to calm her down. Instead, she was rude and interrupting, she literally said, "your doctor said we do that but let me tell you, your doctor is a liar." She refused to pay attention when I explained that I had been dealing with doctors and Walgreens for my son's entire life - I'm not new to this. She continued being rude, so I said, "let me speak with a supervisor". She replied, "sure" and hung up. I assume someone was near so she was trying to pretend the call ended... no, she was rude and she hung up.

She needs to find another job. Maybe unemployment will bring her down a few notches from her high horse.

Pharmacist Complaint
Re: Manuel Hernandez
Texas Pharmacist License # 21349

I have been getting my medication prescription filled a Walgreens for years.

Unfortunately, I had a very problematic experience on 07/04/19 with the Walgreens store (9173) on the 8050 N Mesa. I was on a mini-vacation in El Paso when I realized I left my medication (Lisinopril and Amlodipine) at home. I called the Walgreens pharmacy, I told them about my situation and I requested 3 tablets of each medication to hold me over until I returned home where I have my medication.

The woman on the phone stated Walgreens will not provide emergent medication under these circumstances. I was told that I can purchase 3 days' supply of medication at almost 3 times the price as I would pay for 30 days' supply. She stated that my 2 insurances will not cover the cost because I should still have medication.

I drove from one side of El Paso to the other for the medication. Upon arriving, I was told by Manuel Hernandez Jr. (Texas pharmacist Lic # 21349) that he will only refill one of my medications and he prefaced it with "One is better than nothing." I told him that I have not taken my medication since being in El Paso, for 2 days and that his decision to not refill my medications puts me at increased risk of a heart attack and/or stroke. Nevertheless, he refused to provide me with emergent medication.

I am requesting Walgreen to investigate this matter. It is my understanding that death from hypertension is one of the leading causes of death in the United States. I would assume that there are "best practices" guidelines that address filling emergent medications.

Because Mr. Hernandez' decision has detrimental health consequences, I am asking Walgreens to investigate this Complaint against both Walgreens (9173) and Mr. Manuel Hernandez.

Thank you very much!

Mark Simpson