UPS review: the truth about ups 383

I have been waiting for been since yesterday. It is now now 7:32 pm. Our tracking shows "delivery attempt was made and receiver was not available for signature." from yesterday. No one knocked yesterday and there wass no notice on my door that an attempt was made. This is Bull [censored]!

Here's another one:

I waited all day for a package today (a 500 dollar road bike) and it is now 6:46 pm. I just looked at tracking and find out that "delivery attempt was made and receiver was not available for signature." Ok where the hell have I been all day? DID SOMONE KNOCK ON MY DOOR NO!
On top of that there is no notice on my door that an attempt was made.
Where the hell was the driver? I think he was home jerking off is where he was...
Never using ups they suck!

The Ups Carrier Deliver My Package To The Wrong Person.I Paid For It Some One Else Got The Package.Sorry Company.

HMMM
Unsually Pathetic Service is Right

My deleivery guy lies about when he showed up at my house..Usually he puts in a fake time and then there are no UPS notes left behind, he pulled this 3 times, I called thier 1-800 number all these times and there seemed no c hange in service..since then I was look forward to bad servic e and they never dissapoint..I dont allow any friends or family to use UPS to mail anything to me and I am gradually moving anway from companies that use UPS..its U S P S ALL THE WAY for me...

Who filled out the customers forms. was it you. This policy is not only UPS all the carriers will charge for the transportation on international when the item enters the country and goes to their customs section. It is a fact but unfortunately many people that occassionally ship international do not understand that.

Dhl and fedex have the same policy.

UPS IS HORRIBLE! I have had the worst experience...
ill cut and paste some of my emails to them:

If you look at my tracking number I think you can figure out why i am upset.

Yes I work for the competition (DHL) - but I have had a lot of respect for your company and your network. But that respect is slowly going away or not justified.

What is your policy for delivering shipments to an apartment complex? UPS delivers to my leasing office for every other shipment... But I guess the courier didn’t feel like it this time? (not to mention in the past they would deliver to my leasing office and not tag my door – but I could live with that because I was used to just picking it up from the leasing office)

What about OFD scan the following day - do you not have mandatory scanning on a daily basis (IB - inbound, OFD - Out for Delivery, AD- attempted Delivery, etc...)

How many times will your customer service tell me the Service Center will call me back - but they never do?

I have agreed to go to the service center (but I was told the driver gets back after they close so not an option), I have agreed to meet the courier, I have agreed to do whatever it takes to get my freight - but I was told I could do nothing.

So let me ask again, what is your policy for delivering to an apartment complex.

I don’t understand why UPS would not allow me to get this package. By holding it one more day – that’s one more stop for your driver, one package you need to scan, one more liability for one more day.

What can brown do for me? Just do the service I paid for – no more no less – deliver the freight. That’s all I am asking. Am I not the customer? Ultimately – isn’t UPS in business because of there customers – and the needs of the customers? Why do I feel I have to beg you guys to do the service you’re paid to do?

and this one...

Still don’t have my package.

Was hung up on by your Manager (at least she claimed to be the service center manager) from my local center.

I did EXACTLY what you UPS asked me to do to guarantee I would get the shipment – let them re-attempt, and they would delivery to my leasing office. So when you tag my door – and write on it “Delivered to Leasing office.” And I go to the leasing office – my shipment is not there – and the people who work there state your driver came – delivered freight there but came back an hour later because it was the wrong freight (it belonged to the apartment complex next to ours) but failed to leave anything for us.

So when I finally get to speak to someone from the local service center – of course they have no idea of my past conversations with that facility. And the best they can do I re-delivery the package the next day? I still cant pick it up? Bottom line is – I am the CUSTOMER, I paid for a service – you (UPS) failed to deliver. You FAILED to make right mistakes that your driver made. UPS failed to even try to be helpful or courteous. Instead, I get someone who cuts me off, interrupts, and hangs up the phone?

I wasn’t being rude but I was wanting a solution. If I tell someone I am going to do something – I do it. If I made a mistake doing it – I would correct my mistake.

So this being the first response I have received of the three emails I have sent – I will hope at least some action will be taken to maybe, just maybe rectify situations like this going forward. At least maybe the next customer will have a better interaction with UPS.

I do apologize that whoever is reading this is having to read this. It is a waste of both my and your time. If UPS (along with all courier services) just pick up and delivery the freight as advertised – emails, calls, etc are not needed.

Thank you for taking the time to read this.

Pretty sad when the only thing I can do is not use your service, send ugly emails, and call your 1800 number. I asked to file a complaint – but noone seemed to know how or wanted too. All I can do is tell others of my experience – which I plan to share with whoever will listen. Shipping is a “Service” not a product.

I guess my finaly thoughts are simple - dont use UPS.

Last year I sold a Mercedes navigation unit on ebay for almost $1,200 and had it sent out via UPS 2 day delivery. To my dismay, the package never arrived to the person who purchased it from me. First I was told the mailing label was missing, so they reprinted a new label, slapped it on the box and off it went for delivery. The package took roughly 2 weeks to arrive. When the receiver of the package got it, there was nothing but cups and some jug (go figure) in there. The package was originally 14 pounds. When the person got the box, it weighed a mere 3 pounds. Luckily the package was insured, but I'm kinda assuming that that was the reason why someone from UPS ripped it off - since you are required to state what is in the package to be mailed out. They tried to say I was NOT eligible for the insurance reimbursement because it was improperly packaged (which it certainly was not). After several calls, they finally issued a refund for the insured amount. The whole time, my paypal account was suspended because the auction winner basically thought I stole his money and went to Mexico - even though I provided tracking info to Paypal. This whole ordeal took nearly 6 weeks. It was a headache calling almost every single day, and I haven't put much faith in UPS after that whole ordeal. On a similar note, I purchased some expensive diamond jewelry last week, and it is being sent FedEx 2day. It's insured, but it makes me weary to know that they know what's being sent. I checked the online tracking info., and they modified the pickup date as well as the delivery date by a day. Not really a big deal, but it's pretty ridiculous that they would modify the dates since the package was 2 day. One can only assume they did this thinking I wouldn't realize that it had been modified - probably so I won't complain and ask for a refund because that technically makes it a 3 day package. I'll tell you what, not once have I EVER had a problem with USPS.

On November 20th, i should have received a package sent to me from the States. Apparently on the first attempt the driver did not find my name in my buildings directory so the 1 st attempt was unsuccessful. Since I've had the tracking number from the get go I checked online to see the status of my package and i realize on the 21st of November that the driver needed further information in order to deliver my package. I called UPS at their [protected] number and I spoke to a Customer Service Rep. (CSR) and i gave hinm all the info needed to make the next delivery a successful one. I provided them with my buzzer number and how my name appeared on the directory to ensure that the driver would be able to find me. On November 26th - 6 days later - the driver attempted to deliver the package a second time, but I guess the CSR that I spoke to did not relay my message to the DC for the driver b/c again on my tracking file it was noted that on November 27th, the driver again could not find my name on the building directory. Again I called the 1800 number and provided a 2nd CSR with all of my information. The CSR assured me that the package would be out for delivery the next day. On the 27th of November i waited around all day for the driver to come to my building and he never came. I again went to look at my tracking sheet to find that the driver said that the address provided on the package was not the right one and now he could not find my building. So for the 3rd time I called UPS's 1 800 and told the CSR that the driver had originally been at the right building therefore he had the right delivery address so why did he now state that the address was wrong. The CSR said there must have been a mistake b/c after confirming the delivery address everything matched the info I gave him with what was on the package. The CSR apologized and said that the package would be delivered the next day. On the 28th of November the package still did not arrive and so I decided to give it another day before calling UPS again so after not receiving it on the 29th of November I called now a 4th time UPS to find out what was going on. The CSR read the notes on the tracking of the package and mentioned that he was unsure as to why the package had not been delivered yet and that he apologized for the inconvenience and the package would be delivered the next day. So November 30th came and went and no package so I called UPS's 1 800 # and demanded my package to the CSR who took my call. The CSR could not believe (again) the history on my package and told me that my package showed as being at the DC and so i could pick it up there if I wanted to just so that I would finally get it. I told the CSR that I was going to drive to the DC to do just that, even though the DC is out of the way for me but at this point I figured if I did not go to get it I may never get the package. The CSR asked for my contact # to have the DC call me regarding my package so i gave my cell phone number. I then drove to the DC at 2:45pm on 2900 Steeles Avenue, Toronto to find a line up of more than 20 ppl either picking up or delivering a package. At the DC there was only 1 person trying to help everyone. Many customer started to get frustrated due to the long wait and 3 customers walked out upset and 1 lady spoke up and demanded more employees to come and help at the desk. Finally an older lady came out from the back and got 2 more employees to help at the front. I finally got to the gentlemen working at the desk after a 30 min wait and it took him 20 mins to find my package. When he broughted to me he asked me to pay $48.00 in brokerage fees. I asked him why that much when that was half of the cost of the item being sent to me. he said that was the fee charged by them. i was appauled and I said I am not paying that much I need to speak with someone. The gentleman told me to call their 1 800 # and speak to a Customer service rep. I did just that and the rep went over my tracking info with me , he could not believe how long it was taking for me to get my package. he apologized profusely and told me that he would take off part of the brokerage fees and i would just have to pay $13.81. He told me that my package would be delivered to me by Monday Dec. 3rd and not to worry b/c he was sending the DC a note to contact me to ensure delivery. On Monday Dec. 3rd I was at home all day waiting for my package to arrive and the UPS driver never showed up, I received no calls from UPS and I was as frustrated as anyone could get.
I went to read the notes on my package and found that the man working the desk at the DC on Steeles avenue had put into my file that I had refused the shipment and that it would be going back to the sender?! I was livid when I read this on my file and called Monday early evening UPS, this meant that my package was not intended to be delivered as I was told. I snapped on the CSR that took my call and i demanded to speak to a manager. I had to pull hairs to get to speak to someone other than a CSR. I finally got put through to a female manager who identified herself and she went over all the notes and expressed her disbelief on what had happened with my package. Again she apologized and I told her I had heard enough apologies that I did not care for anymore b/c none had gotten me my package. She said that Tuesday she would have someone from the DC call me and that the package would be delivered by Tuesday. So Tuesday Dec. 5th came and at 9:15 am I received a call from the DC. A female spoke to me to let me know that the package was on its way and it could be delivered between 9am - 8pm. I actually waited all day at home - if you can believe that! and guess what? no package came. in fact i have video surveillance of the main entrance of my building and the outside of it and i was glued to the TV to see if infact this driver ever came and he never showed up. Yet on my tracking file it stated that he had come at 6:17pm but no one was home. My husband and I were both at home and now my husband was livid b/c that was a lie. I called UPS and asked to speak to the manager whose last name I never got. To get to speak to her again was nearly impossible b/c the customer service reps were not comfortable getting her on the phone so i could talk to her again. Finally after UPS hung up on me due to a rep's mistake with transferring the call the manager called me back on my cell phone, which was on file. The manage apologized yet again and said that she did not understand what was happenning and to allow her to place a formal complaint on the this issue. I told her to go ahead and she said she would have the DC call me on Wednesday and that she would send a note to have them deliver my package at a time that worked for me b/c I could not spend yet another day waiting around for UPS to show up. I also mentioned to this manager that I had video surveillance showing that the driver was NEVER here and that i was willing to take action with that against UPS for lying and not providing a service that was paid for. She said it would not be necessary and that the DC would call me Wednesday and the delivery would take place. Well...today is Wednesday and I am without a package to this day. The DC did call me twice in the morning and they did not do anything to get me my package. I have no idea what kind of show UPS is running there but they are out to lunch and I can swear to all that I will never use them again for anything as long as I live and I will try to get this story known b/c this is incredibly unprofessional, outrageous and not acceptable.

I ordered a camera from USA and chose UPS couriers who I thought they were a reputable company (5 - 7 days delivery) After a week a woman phoned me from UPS & left a message on my voicemail saying that she needed some documentation from me before she could release my package. So I phoned back to see what she needed. After holding for 10mins I was told she was busy. I called again and was told again that she was busy. I left my number but nobody called. The next day I called her and left another message. Eventually I said I would hold until she was available. At last she answered and I was told of what I needed to supply via fax. I sent it immediately but given that UPS only has one fax line, I waited 3 hours before it went through. I phoned the next day asking if they had received my fax. Again I was put on hold and cut off 3 times! After my fifth call I got hold of this woman. She had not received my fax. So I said I would send it by email. Once I sent it, I called for confirmation and again phoned over 5 times before getting hold of her. They now have the documentation. It's been 13 days since I ordered this package and I fear I will never receive it. Next time I'll use FEDEX!

UPS services are pathetic and never ever use UPS .

I have a bad experience, as my friend sent me a laptop from USA to Goa, India.

They have no proper office in Goa, so they sent via DTDC from Mumbai to GOa, and asking me to pay Rs 5,3080 /- (130 USD)more as a custom or duty tax.
When my friend,(shipper) went to UPS store they charged 250USD (aprrox 10,000 INR) and said this includes all the charges and at the time of arrival showing me customs invoice and no bothered to pick up the phones or anything.

Very bad experience, bad service experience and they cheated my friend by charging 250 USD for shipping old laptop to India.

I'm sure UPS would be cursed by many customers and they would surely close down soon or at the earliest and all the employees would realize as how being an part of the company cheated customers.

Very much angry and disappoint ...

SANJAY