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SpeedX
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SpeedX Reviews 110

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C
4:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Lazy driver that lies

Driver threw my package at my front door. I guess he didn’t want to walk that far. I ran outside and asked him if he threw my package and he said no. I have it on camera idiot.

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SpeedX Complaints 109

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S
1:20 pm EDT

SpeedX Package from shein delivery

your driver drop my package off in the wrong building on Sunday and it was stolen tracking number spx2yb0514335 this unacceptable i file a police report i can be reach at [protected] thank you the drivers need to pay close attention to the addresses and also should take package to the door

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D
7:13 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company very poor with delviery item order on line. The driver drop package off in the lobby of building for very one to take. Never coming to the apt on the address. On march 12, 2024 I driver allege that the package was drop off in the builing lobby for all to take.. It sign post in the lobby of my building (do not drop off package in the lobby of...

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L
7:17 pm EST
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SpeedX Failure to deliver package twice

I got the first delivery failure notification last Tuesday. I reached out to customer support, they confirmed my address and attempted to redeliver my package again two days ago. Another failure. They keep claiming the 'business is closed' or they cant access the location I've provided but I've received at least 5 packages since then from different companies, with the same address and there's been no issues. I contacted them again yesterday because I am getting concerned that the gift I ordered will not arrive in time. I have heard nothing back, no follow up despite them saying to reach out if I didnt get my package. I love SHEIN but this whole ordeal is making me extremely hesitant to ever order from them again. I hope this can get resolved soon and that the money I spent towards this gift wont be a total waste.

Claimed loss: $18 of clothes and keychains, but more importantly a birthday gift for someone that I need by tomorrow.

Desired outcome: Please tell me how I can get my package as soon as possible

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Is SpeedX Legit?

SpeedX earns a trustworthiness rating of 78%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests SpeedX is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with SpeedX, take the time to review customer feedback and the approach to resolving complaints.

The age of SpeedX's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Speedx.io has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Speedx.io has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up SpeedX and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • SpeedX's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 1 complaints being resolved.
  • SpeedX protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SpeedX. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
1:39 pm EST

SpeedX Delivered to wrong house

I was contacted by Speed X to verify my address which I verified and gave them the exact exact location. They had my phone number and they were supposed to call to ensure the package was delivered to the correct place. They stopped responding and I saw the package was delivered. It was delivered to another unit unit in my complex and the people are saying they did not get the package. This company is super unprofessional, they are no longer answering my calls or texts and they’re ignoring me. The package was coming from Shein.

Claimed loss: $47 worth of items

Desired outcome: I want this company investigated! Speed x is terrible!

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A
9:27 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX SpeedX has to be a joke!!!

If you see your package being delivered by SpeedX Cancel it! Not only did the delivery man ring my bell, and speak to me via the intercom; he took a picture of it being delivered outside of my building and within the five minutes it took me to get to my lobby he had already had the box in his car at a red light. It is so surreal the customer service is nonexistent. SHEIN is also horrible at customer service, so I’d expect that the issue will never get resolved, lesson learned. I will never use this company in any capacity ever again.

Desired outcome: Issue unresolved

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Q
4:50 pm EST

SpeedX shein product not delivered

speedx couriers has cause me to lose two packages by leaving them down stairs in the lobby of the building instead of delivering them to my apartment or puting them in the mailbox i was blaming the company for not delivering it but now i see your courier just left them in the hallway now i need a refund from the company i am taking to court when its your falt

Claimed loss: a sweater and a skirt

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8:00 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered from Shein pretty frequently but I'm trying to stop because of this particular company. I ordered from them in May 2023 and kept tracking the package. I even went to she in and told them that I did not want to use this company before they shipped the package which that went on deaf ears because they still sent it through this courier. And of...

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B
12:59 pm EDT
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SpeedX Delivery

I ordered products from Shein on 9/28/23 they were shipped and picked up by SpeedX to complete the delivery on 10/1/23…they supposedly attempted delivery to my residence on 10/2/23 and claimed that the address was invalid. I’ve ordered from SHEIN many times and my address has not changed on their site. The package was returned to sorting center in Elk Grove village and was never attempted to be redelivered. I tried calling the number on their website but it just directs you to contact them via the website. I submitted a request on 10/11/23 and again on 10/20/23. I attempted to chat with them via their chat feature on their website and no one and I mean NO ONE has reached out to me.

The tracking number is SPX0GE056702868488

Desired outcome: I just want my package delivered

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K
4:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Order not delivered to correct address

I had an order that says it was delivered at 8:31 pm. It was not. I have multiple cameras around my house, ring camera, and I was also home the entire day. I checked the tracking and it showed a picture of the someone holding the package in their hands, with a house far in the background. It was not my house. Clearly, they did not deliver the package.

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Update by Kirsten Gilliard
Oct 09, 2023 4:42 am EDT

In addition, this was a shein order. The so called delivery date they noted was October 8.

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P
8:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Shein order

This is a scam! They told me that my stuff is delivered and posted a photo of my building from a year ago when I had yellow bushes in front and now I don't! They obviously photoshopped my package in. "They placed it outside where it can get stolen" to save themselves, but really its a photoshopped picture. I was sitting outside at the time of delivery. I don't understand! This is obviously stolen. And photoshopped.

Shein is either in on this scam or I don't know what the [censored].

I'm really upset..

Desired outcome: Resend my stuff or refund ASAP!!!!

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H
6:54 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

SpeedX Failed delivery

States delivery attempt was made. It also states it’s is unsafe to deliver . My front door is clear so that’s a lie. It seems like they didn’t even try to deliver it. I received packages from other companies today so why is this the only one that couldnt. I have cameras and I was home so I know for a fact no one tried. I go to check tracking and notice a proof of delivery photo that isn’t even my town. I try to call the number and it does not work. Customer service is a joke. Now I have to wait until I try to get my refund from shein. This is enough for me to not want to but from this company again until they change person who handles delivery

Desired outcome: Fire the drivers and get better employees. Get better customer service. Hold employees accountable

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A
3:36 pm EDT

SpeedX Stolen package

I ordered some stuff from shein which was delivered by speedx shipping company. I never received the package beacause the delivery people didn’t attempt to knock my door. They left my package alone in the building lobby and stolen by thief. I tried to contact speedx about it . They don’t respond. This is the worst shipping company ever. They don’t deserve to be in this business.

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C
11:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Stolen Package/ SpeedX

I ordered 2 things from SHEIN on September 11th, 2023.. the carrier was SpeedX and the app was telling me that it won’t be coming till the 20th - the 23rd but supposedly it got delivered today September 16th at 5:10pm and my package is no where to be found. I’ve been home all day I didn’t hear anyone knock and I checked my mailbox there’s nothing there. I make sure to track all my packages because who else wouldn’t be waiting on their package.

I have attached photos of all the information.

Desired outcome: I would like a refund!

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Y
10:23 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Stolen Package

My package was delivered from Shein by SpeedX yesterday morning around 10:13 AM September 15th,2023 I received a picture of confirmation for my delivered item and it was stolen a couple minutes after delivery so I am complaining about this because I don’t have the stuff I ordered the tracking number for my package is SPXSNP056702120261 I placed my ordered from SHEIN on the 10th and it was supposed to arrive between the 19th and 21st but came days earlier but I have not been able to actually get my package

Desired outcome: I wish to receive updates on my stolen package and I wish to see if SpeedX can do anything about this issue for me

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C
C
Ciara Lynn
US
Sep 16, 2023 10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

this literally just happened to me. I ordered something from SHEIN on September 11th.. the carrier was SpeedX and the app was telling me that it won’t be coming till the 20TH- the 23rd but supposedly it got delivered today and my package is no where to be found. smh

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E
9:27 pm EDT

SpeedX Liars and bad service

I am having trouble with an order saying it failed delivery when no one came and then I have no form of being able to contact them. Their number doesn’t work. Their email doesn’t work. I have been trying now for two days to get in contact with this “delivery” website and I have no way of being able to get in contact with anyone they do not respond to any of my emails and every they do it’s and automated email it is highly unacceptable I want to know where my package is and if I’m still going to get it or not

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M
6:26 pm EDT

SpeedX Delivery

Received notification from Shein that my package had arrived, this was about 8-9 pm and it was pouring rain outside. I looked around my covered porch were you'd expect packages to be left and I found nothing. The next morning my husband found the package in between our cars on the driveway, soaked. Meaning the driver couldn't have bother to get out and place the package where it belonged. Instead they tossed it onto the driveway with out probably even getting out of their vehicle.

Desired outcome: Id like an apology band for this to never happen again. I'd ask for a refund had the clothing I ordered not been in a separate plastic bag preventing it from being destroyed by rain.

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10:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a some outfits on shein, I’ve ordered from there before so I had trust with them. I’ve always received my package before hand. It wasn’t until sept 5th that I was waiting for my package to be delivered through a new company that I’ve never heard of before. SpeedX. It stated that my package was delivered at 8pm I personally was at work so I had my...

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L
9:58 am EDT

SpeedX Order not received

On 26 August it says that my order from Shein was delivered SPXSNP056701057927 (tracking number) and it shows 2 pictures at a random door.

But it is not my house and I can not find my order! It is been more than 2 weeks and I don’t have my money back! I want this resolved as soon as possible because I will leave soon and I need my money back! I feel like you don’t care about custumers at all!

Desired outcome: Please refund ! Or change the statues from delivered to returned to sender!

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R
6:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SpeedX Shein delivery

These people had to go through my building to 3 doors to get inside and they just dropped my package on the floor for anyone to grab. They could have gotten in the elevator onto the 6th fooor and dropped my package off at the appropriate apartment. They have been doing this for too long this delivery service needs to seriously be cancelled. They are horrible

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3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpeedX Package was left while business was closed. I am very upset no way to reach anyone.

I have a tracking number it says my package was left but when I arrived this morning no package. I have called speedex and message says number has no phone support I have to text. I have left many messages with no luck. I contacted SHEIN and they keep sending me to speak to the courier delivery company. I need my order or someone to contact me. WHY WOULD THE DRIVER LEAVE THE PACKAGE WHEN THE BUISNESS WAS CLOSED. also, when I track it says package is being sent back and another sight it says delivered with a picture. I need help. Tracking #SPXSND056701354435

Desired outcome: I want my product replacement or refund.

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How to file a complaint about SpeedX?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is typically found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with SpeedEx Courier. Make it specific and clear, such as "Delayed Delivery by SpeedEx Courier" or "SpeedEx Courier Lost Package".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with SpeedEx Courier. Include key areas such as:

  • The date and details of the service you used.
  • Any tracking information and the promised delivery times.
  • Describe the nature of the issue, whether it was a late delivery, damaged goods, poor customer service, or any other problem.
  • Document the steps you took to resolve the issue, including any communication with SpeedEx Courier's customer service.
  • Include the company's response to your issue, if applicable.
  • Explain how this issue has personally affected you, whether it was a missed deadline, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs of the issue. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have suffered due to the issue with SpeedEx Courier. In the 'Desired Outcome' field, clearly state what you expect as a resolution from the company, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from SpeedEx Courier or from other users who have had similar experiences.

Overview of SpeedX complaint handling

SpeedX reviews first appeared on Complaints Board on Aug 9, 2010. The latest review Lazy driver that lies was posted on Jun 28, 2024. The latest complaint Parcel scam from malaysia was resolved on Aug 09, 2010. SpeedX has an average consumer rating of 1 stars from 110 reviews. SpeedX has resolved 1 complaints.
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