UPS review: Lost package/refusal to process loss claim

I ordered a gift card from my credit card provider with the $10 option to have it delivered by 3 to 4 business days.

I received my UPS confirmation number which shows they picked the package up on 11/21. As of today that is still the only update on the confirmation number. It gives a message that "sorry we are having issues. The delivery date will be provided as soon as possible." That's the same message it has provided for four days now. I've yet to receive he package and no one at UPS has any idea where it is.

I tried to file a claim for reimbursement for the value of the lost gift card on their website. It told me I couldn't file one because it was still out for delivery. The package is clearly lost so I called UPS and the representative refused to file a claim for me because I was not the sender. I explained that I have ask much information as the sender so it was ridiculous to send me back to the sender. She told it it didn't matter and I had to follow their policy.

I explained that her company lost the package so the money belongs to me. Again she with no sympathy or courtesy told me there was nothing she could do for me.

I will NEVER use UPS again and I will share my experience with others in the hopes they don't have to go through this nightmare as I did.