UPS
reviews and complaints

1Z0R31A11303742352, This item shipped UPS RED saver on June 19, 2019 from Texas to Manalapan, NJ, received at the TinTon Falls facility and out for delivery on June 20. The package was not delivered to the business due to a missing suite #. ( In have a hard time believing the drivers don't know the customers on thier routes, i'm sure its not the first time to this business). The evening of the 20th with the sender, the receiver, and myself on the phone with UPS (the toll free #) added the suite #. The package was not delivered on the 21st, so I called UPS on the 24th, (the toll free #), to find out that the suite # was NOT added on the 20th. Asking again for the updated info to be added and told we were good to go for delivery on the 25th. The 25th came and went, so I called the toll free # again only to be told again the info from the day before was not added. (You can't have inept people from foreign countries run your customer service). At this point I asked for a supervisor and was told no one was available. A moment or two later I ask again for a supervisor and was told NO, I was not allowed to do so. I asked for the phone number for the Tinton Falls facility and was told "I wont give that to you". At this point very upset, I hung up and back on the website found another # for UPS (again not in the US) who was able to assist by getting the Tinton Falls facility to call me at my home (she would NOT give me a phone number). To my pleasure I got a call within 20 minutes from Liz at the Tinton Falls facility and she was able to set the wheels in motion for my package to be delivered on the 26th (it was). Liz gave me phone numbers for ther facility so that I could follow up on the 26th, good thing I did, I spoke to Connie who told me my package was in the "will call". Connie did some magic and got my package on the delivery truck. I will be hard pressed in the future to use UPS. As it is said, "when it absolutely, positively, has to be there the next day..."

To have your customer service folks, located in foreign countries tell you there is no supervisors to talk to... it a load of crap. I will give you 24 hours to respond before I post this on social media along with all the facility numbers I have been able to acquire

Jim Myers james.e.[protected]@yahoo.com

Your company has been delivering packages to my house for over 25 years. All of a sudden they say I wont get deliveries if my dogs are out. I have called the Oshkosh location & talked to the manager. He said that some drivers have been bitten. I explained that the drivers have NEVER been bitten at my house. My dogs are fenced in & have never had them out of the fenced in area. They are very good dogs & would never & have never bitten. This has happened after a new [censored], Pussy driver has been delivering. This is terrible. This policy sucks. I have stood outside in my driveway & watched the driver drive by & never even attempt to deliver my product. This company sucks... I will use Fed EX anytime I can. I give them a 1 for a review. They have not even attempted to find common ground here. Disgusting!

Tracking number 1ZEW54660395632042 claim number [protected]

UPS delivered my package damaged. I submitted all of the pictures and information that was requested of me only to have the representative come back to me to say the claim is denied. My package was insured and yet UPS is not taking responsibility. I'm trying to get a hold of anyone who will help me resolve this issue.

There is such a long story to this that writing it is cumbersome. How can a company wash their hands of their responsibility. After reading so many reviews of how poor UPS's service is of handling claims I am devastated that I may never receive the help I need. I'm in tears.

Thank you.
Anna Manley

Disabled. Homebound. Older. Female. I rely on home deliveries to EAT. Four years of UPS damaging literally EVERY package. Half of my deliveries are replacements.
They also seem to find amusement in leaving packages in bizarre and for me inaccessible places, such as: my storm cellar! MY CAR. They actually OPENED MY CAR DOOR (not running) and shoved three large boxes inside this last delivery.
Most deliveries are OPENED.
They have NEVER- in four years of regular deliveries- knocked! In part because half the time they DO NOT COME TO THE DOOR but some other strange location!
Endless complaints have just passed the buck; some have been mocked in response.
This is no laughing matter.
The lazy, irresponsible union swine are always suing for more pay- how about DOING YOUR JOB FIRST!
I just found this website: https://makeupspay.webs.com/ if anyone else wants to join and maybe see satisfaction someday.
For any companies using them for shipping: you have lost my business, as I will not be able to receive a shipment successfully through UPS. We need to bring 'customer service is King' back!

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going on opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.

Signed by: DRIVER RELEASE
Track package

UPSTracking ID: 1Z9350XV1318465068
AmazonBasics Microwave, Small, 0.7 Cu. Ft, 700W, Works with Alexa
Sold by: Amazon.com Services, Inc
$59.99 condition: New
Order Details
Ordered on June 13, 2019 Order# [protected]

On June 13, 2019, I ordered the above microwave and I received an alert via phone that it was delivered to my home address on 06/17/2019. When I arrived home, the package was not there. I phoned Amazon customer service and UPS and received no satisfactory service to resolve this issue with UPS, but received excellent service from Amazon. I wish to report this incident to the mail regulators . Please provide me with this information. UPS has not given me a response to what happen to my package.

The tracking number they send me was for a package delivered to a business in Deerfield Beach, Fl. I contacted UPS when, I received a notice that it had been delivered. I was told by UPS that the box was address to a business in Deerfield Beach, Fl and not to me.
I send a message to seller twice and have not heard from them.
Where is my waffer maker?

This driver was delivering in a neighborhood area and he was driving erratically and made a pass and cut another vehicle. He was honking his horn while doing this. He even speed up on the pedestrian lane when the pedestrian lights was blinking. This happened at Westlake Shopping Mall area at Park Plaza Drive, Daly City. It happened on 6/13/2019 around 5:45Pm in the afternoon. The plate number of the delivery truck is 53253R1. As a delivery guy he should be cautious when driving around neighborhood.

A package was sent to Kearney, Nebraska and the expected delivery date was 6/11. The customer was instrcuted to be home all day because it contained alcohol and a signature was required. Tracking said "out for delivery" at 9:33 am and then "delivered" at 1:11 pm. No delivery attempt or delivery was made. Customer was home and front door was open at that time. Tracking read "return to sender" at 7:39 pm. Tracking number is 1Z6AV1610307652205. Address is 3623 Avenue I, Kearney, Nebraska (verified). I do not understand why this happened. It was a gift and was expected. It appears that there was no attempt to deliver. Why would the tracking say delivered and then 6 hours later say returned? This is a big delivery problem and the gift is now being sent back. I need an explanation, please. I am frustrated with the deliveries by UPS in Kearney, Nebraska. This is not the first issue I have had. Did the driver just not want to get out of the vehicle? How can it say delivered and then returned when the customer was home at the time and no one showed up? Can you please offer an explanation. My email is [protected]@yahoo.com. Please explain. This was a gift for Fathers Day. I am not sure how this can happen. Thank you

I am writing this due to the fact its a shame to see one of your drivers in Coral Springs, Florida smoking from what apears to be a large pipe maybe 2 feet in length on the side of a building. great representation of UPS as a company, and a even poorer sight for the community to witness, as this was all in public for pedestrians and children to witness. The sad part is i believed UPS employees ( DRIVERS ESPECIALLY) were held to a higher standard, but after today (6-11-2019) I was obviously wrong. This is a issue that needs to be adressed asap with yolur company. a simple drug test would have prevented these issues with in your company.

thank you
karen

I live in Hubbard Ohio on Homewood Ave which is a residential neighborhood with a speed limit of 25 mph. There are at least 25 children on our block, 2 are my own. The driver (UPS) speeds to AT LEAST 50 mph. down our road EVERYDAY! I couldnt imagine how he would be able to STOP a box truck that size in time for a child running into the road chasing a ball, or something of that nature. This is a tragedy waiting to happen and could be avoided if he would obey the posted speed limit! There are also "Watch for Children" signs on our road.

I went to the UPS store today at 3 PM to send back a package to Amazon, postage paid. As I was getting out of my vehicle a man in a black car said that UPS closed early today and that I needed to go about a mile or more to the other UPS location.
I asked him if he was just bored and leaving and he said yes, that it had been slow today. I said I would like to make a formal complaint about this and he said to tell him if I had any other complaint other than the store closing early. I said no, and at that point he told me never come back to that store again. I was amazed at his rudeness. I am 73 yrs old and this was the closest to my house.
I asked him his name - He said something PATEL. I said oh, Patel. He then called me a raciest.
I have never been treated so badly at this UPS location. I think he needs Customer Service training and Management Skills training.

1Z6X666A0467240679 this tracking number shipment was sent from Windsor Canada to Patna, India on May 30th. It is still not delivered. The status of this package has not been updated for several days. I am unable to get a complete status of the package from anyone at UPS. The delivery agent had contacted the receiver by phone on June 6 and said he will deliver it on June 7 but he never contacted the receiver on June 7 and there was no answer when the receiver called him on June 7.

I like the product only 1 thing is dislike ups delivery driver's attitude. I paid money for delivery at the door, but ups driver just ring the bell 1 time and within 1 minute he put the notice of miss delivery, when I open the door and he was on the street with my package, he saw me and I ask him to come and drop the package as I did not wear my sleepers, he refuses to come and was showing me an attitude, finally I wore a sleeper and went on the street to get my package and he was laughing at that time... This is so disrespecting and he was smell and behave like he was drunk or on drug. I am very disappointed with ups driver, I don't like to order from the amazon in future if I get same type of experience in the future. Fed ex and usps delivery guys are more respectful then ups delivery guys.

On June 4, 2019, UPS driver arrived at about 8:25pm with my delivery. I asked the driver if he could place the package, a power lift/recliner chair, at my back door for easy access into my house. The driver stated, in an unfriendly voice, that he was to deliver to the front door and unceremoniously kicked the package off his hand-truck, hitting the drive way with a loud thud, landing in a wet area. The package broke open. The driver hastily grabbed his hand-truck and left without checking to see if the contents of the package were ok or even uttering an apology.
Thanks
William Bradley
[protected]@yahoo.co

We had 2 separate orders and both said they were delivered Monday, June 3, 2019 at 2:51pm. We were home all day and checked our front door and area twice, but no packages. Called the 800 number and all they kept telling me was that they showed delivered and I needed to contact the sending company.

I went to the distribution center personally and they pulled up the tracking GPS of the delivery. The driver did not even turn onto our road. They left the packages on a different road down from our turn. The confirmation said signed by driver and left at the front door. The staff at the distribution center were very helpful and sent a message to the route supervisor and someone was suppose to go to the house where the packages were left and deliver them to us. The number I was given to call directly was never answered except this am when I was told "they were working on it" and to call back after lunch.

2 days and luckily an honest person saw them at his house and delivered them to us. Still no word from UPS. Have been very upset and the lack of follow thru, especially since UPS saw the exact location where the packages were left initially at the wrong address.

UPS Freight is scamming customers! I am a former employee and I witnessed it first hand. Customers receive a negotiated rate for the correct package size and weight then they are charged up to $400+ more than the negotiated rate because of what is called a re-weigh. I recently saw a shipment that was a 70"x50x8" box that I picked up myself and weighed less than 40lbs get reweighed at 198lbs! That customer was invoiced for a higher bill than what was accurate for the weight.