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1.4 16 Reviews 2055 Complaints
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UPS Complaints 2055

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T
7:40 am EDT

UPS stealing money from my card

I ordered an item weighing just 5kg to be collected from the Netherlands and to be delivered to Portugal. The price agreed was €68. Unknown to me until a few days later, UPS and fraudulently, without my permission removed €345 from my bank account through my card. I had to cancel my card to stop them taking any more and now am chasing these crooks to get my money back. Moral of the story, do not trust UPS with your card details!

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T
5:53 pm EDT

UPS unnecessary, questionable behaviour

Friday, June 28, 2019, approximately 4:15PM; driver would not give his name. Full-size UPS step van #863-188 -- not the regular driver.
UPS Tracking Numbers: 1Z2886500379678660, 79, 88, 97 -- Vendor: Tire Rack; Deliver to: Taalib-Din Uqdah, 1373 Jefferson St., NW; Washington, DC 20011.
Driver exited truck, extracted hand-truck, loaded tires and preceded to delivery address, all while conversing with someone on his headset. Stood at the bottom landing, looking up on porch at me and asked, "Are you gonna come and help me?" I thought he was joking, and responded, "Do I look like I'm dressed to come and help you? I've cleared a space -- pointing to an area -- for you to put them." He kept talking on his phone, bringing one tire up at a time. Once he dropped the 2nd tire he turned to me and said, "Next time, don't point;" I said, "excuse me?" He responded from the bottom of the steps, "You heard me, next time don't point."
We exchanged words, refusing to give his name -- I wrote down the step-van number -- and as he left, still on his head-set, I heard him say, "I'm sick of these old people telling me what I gotta do."
This young delivery driver needs either retraining or reassignment -- off the streets -- at best, termination at worse. He's a deliveryman; his job -- his responsibility -- is to deliver packages. If I choose to help him that's my prerogative -- I've done it before -- if not, it shouldn't be held against me, no matter what age or how "fit" I may appear to be. He left the other 2 tires on the sidewalk.

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M
10:41 pm EDT

UPS my ups driver

My ups driver took a picture of two small boxes from pill pack and recorded it as a white dress I had ordered from amazon which I did not receive.
Also He recorded as delivered a Steelers baby outfit which it was not. I don't trust him or her as competent. I would like someone else to deliver my packages. Someone who reads sender. How could a dress come in two small boxes? Ups has become incompetent. Or at least my driver.

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Update by Margaret Cangelier
Jun 29, 2019 10:55 pm EDT

Two small boxes from pillpack were marked as a dress from amazon

Update by Margaret Cangelier
Jun 29, 2019 10:57 pm EDT

Two small boxes from pillpack were marked as a dress from amazon. How could one dress come in two small boxes unless it was cut in half

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N
NEL10
Honda Path, US
Sep 13, 2022 11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was supposed to get medicine delivered last Friday. Friday and Monday driver says wrong address. Now we live off the road but mailbox is clearly marked. Every other driver has placed it behind the tree near the mailbox. Yesterday I called and got forwarded to the center the truck comes out of. She said she would talk to the driver. Today the driver said they missed me. WTF? No signature is required. I decided I would have it held at the warehouse and go get it. They want to charge $14.99 for that. The website is terrible. If Gary don’t leave it tomorrow I’m reordering and filing a claim.

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D
4:12 am EDT
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UPS package delivery

My package was left in a clear plastic bag sitting at BOTTOM OF MAIL BOX POLE ON GROUND! I live on a busy hwy and had been home all day . A sticker was stuck to the side of my mail box, not filled out with any hand written note or signature, not even a box checked. This was a valuable item that could have been stolen by any body passing by. If my daughter hadn't have left for work, we never would have even known. This is ridiculous. How hard is it to pull up a driveway to my door, what do I pay shipping fees for? Why do you pay them to not do their job fully. At Christmas, a package was left at my fence rowin the grass! I'm tired of this, but my family is at your company's mercy in order to get certain things delivered. Thank God it was broken or raining. This happens too often. And since when do the drivers not have to deliver to my home, not the ground below my mailbox? Ridiculous! I'm posting complaints wherever I can, and calling tomorrow until I speak to someone. Delivery service gets 0 stars from me and the Driver.

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J
11:11 am EDT

UPS unethical behavior

1Z0R31A11303742352, This item shipped UPS RED saver on June 19, 2019 from Texas to Manalapan, NJ, received at the TinTon Falls facility and out for delivery on June 20. The package was not delivered to the business due to a missing suite #. ( In have a hard time believing the drivers don't know the customers on thier routes, i'm sure its not the first time to this business). The evening of the 20th with the sender, the receiver, and myself on the phone with UPS (the toll free #) added the suite #. The package was not delivered on the 21st, so I called UPS on the 24th, (the toll free #), to find out that the suite # was NOT added on the 20th. Asking again for the updated info to be added and told we were good to go for delivery on the 25th. The 25th came and went, so I called the toll free # again only to be told again the info from the day before was not added. (You can't have inept people from foreign countries run your customer service). At this point I asked for a supervisor and was told no one was available. A moment or two later I ask again for a supervisor and was told NO, I was not allowed to do so. I asked for the phone number for the Tinton Falls facility and was told "I wont give that to you". At this point very upset, I hung up and back on the website found another # for UPS (again not in the US) who was able to assist by getting the Tinton Falls facility to call me at my home (she would NOT give me a phone number). To my pleasure I got a call within 20 minutes from Liz at the Tinton Falls facility and she was able to set the wheels in motion for my package to be delivered on the 26th (it was). Liz gave me phone numbers for ther facility so that I could follow up on the 26th, good thing I did, I spoke to Connie who told me my package was in the "will call". Connie did some magic and got my package on the delivery truck. I will be hard pressed in the future to use UPS. As it is said, "when it absolutely, positively, has to be there the next day..."

To have your customer service folks, located in foreign countries tell you there is no supervisors to talk to... it a load of crap. I will give you 24 hours to respond before I post this on social media along with all the facility numbers I have been able to acquire

Jim Myers james.e.[protected]@yahoo.com

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S
6:54 pm EDT
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UPS delivery to my house

Your company has been delivering packages to my house for over 25 years. All of a sudden they say I wont get deliveries if my dogs are out. I have called the Oshkosh location & talked to the manager. He said that some drivers have been bitten. I explained that the drivers have NEVER been bitten at my house. My dogs are fenced in & have never had them out of the fenced in area. They are very good dogs & would never & have never bitten. This has happened after a new [censored], Pussy driver has been delivering. This is terrible. This policy sucks. I have stood outside in my driveway & watched the driver drive by & never even attempt to deliver my product. This company sucks... I will use Fed EX anytime I can. I give them a 1 for a review. They have not even attempted to find common ground here. Disgusting!

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A
3:28 pm EDT

UPS delivered my package damaged

Tracking number 1ZEW54660395632042 claim number [protected]

UPS delivered my package damaged. I submitted all of the pictures and information that was requested of me only to have the representative come back to me to say the claim is denied. My package was insured and yet UPS is not taking responsibility. I'm trying to get a hold of anyone who will help me resolve this issue.

There is such a long story to this that writing it is cumbersome. How can a company wash their hands of their responsibility. After reading so many reviews of how poor UPS's service is of handling claims I am devastated that I may never receive the help I need. I'm in tears.

Thank you.
Anna Manley

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U
12:17 pm EDT

UPS lazy irresponsible union criminal swine employees who take no responsibility

Disabled. Homebound. Older. Female. I rely on home deliveries to EAT. Four years of UPS damaging literally EVERY package. Half of my deliveries are replacements.
They also seem to find amusement in leaving packages in bizarre and for me inaccessible places, such as: my storm cellar! MY CAR. They actually OPENED MY CAR DOOR (not running) and shoved three large boxes inside this last delivery.
Most deliveries are OPENED.
They have NEVER- in four years of regular deliveries- knocked! In part because half the time they DO NOT COME TO THE DOOR but some other strange location!
Endless complaints have just passed the buck; some have been mocked in response.
This is no laughing matter.
The lazy, irresponsible union swine are always suing for more pay- how about DOING YOUR JOB FIRST!
I just found this website: https://makeupspay.webs.com/ if anyone else wants to join and maybe see satisfaction someday.
For any companies using them for shipping: you have lost my business, as I will not be able to receive a shipment successfully through UPS. We need to bring 'customer service is King' back!

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J
11:05 pm EDT

UPS outrageous delivery experience

I cannot believe the terrible service I've received and the stress I've been through because of UPS. I called them on June 18 to let them know that I needed my shipment to be held and delivered after July 1st as I had not moved in yet to the delivery address (items bought on best buy that told me that I could pick any day for delivery, which was not true). Their agent tracked my shipment but told me that he could not change the delivery date at that time as the items were currently being labeled. I stressed the urgency of the situation, telling him I don't live at that place yet, and could not afford to notify them of the change too late. He told me it's never too late as the driver can be notified at any time of the change. Delivery was not scheduled until June 25-27, so I had time to call them back and make the change. Today (June 19) I received an email notification that the items had been delivered! I totally panicked not knowing what had happened to my items. I had ordered 2 pieces of furniture, not just some small cheap item. Let me tell you what happened. The items were taken to the address where I don't live in (despite my communication with their agent less than 24h before), the current tenant not sure about what was going on opened the door for them and they dumped the furniture at the lobby and then just left before he even had a chance to go downstairs and talk to them. Luckily for me he was kind enough to agree to keep the furniture in his apartment until I move in. Then the 2 of us had to transport more than 80lbs up to the 4th floor (no elevator in the building), risking to actually being injured, as the building management does not allow items left in the lobby. This is the most outrageous thing that has happened to me and I'm taking this complaint to the highest level possible as well as posting on all available forums.

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C
7:21 pm EDT

UPS ups delivery failure

Signed by: DRIVER RELEASE
Track package

UPSTracking ID: 1Z9350XV1318465068
AmazonBasics Microwave, Small, 0.7 Cu. Ft, 700W, Works with Alexa
Sold by: Amazon.com Services, Inc
$59.99 condition: New
Order Details
Ordered on June 13, 2019 Order# [protected]

On June 13, 2019, I ordered the above microwave and I received an alert via phone that it was delivered to my home address on 06/17/2019. When I arrived home, the package was not there. I phoned Amazon customer service and UPS and received no satisfactory service to resolve this issue with UPS, but received excellent service from Amazon. I wish to report this incident to the mail regulators . Please provide me with this information. UPS has not given me a response to what happen to my package.

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R
7:16 pm EDT

UPS belguin waffer maker

The tracking number they send me was for a package delivered to a business in Deerfield Beach, Fl. I contacted UPS when, I received a notice that it had been delivered. I was told by UPS that the box was address to a business in Deerfield Beach, Fl and not to me.
I send a message to seller twice and have not heard from them.
Where is my waffer maker?

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Update by Reynaldo Lerma
Jun 17, 2019 7:17 pm EDT

Where is my waffer maker

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K
4:13 am EDT

UPS delivery guy

This driver was delivering in a neighborhood area and he was driving erratically and made a pass and cut another vehicle. He was honking his horn while doing this. He even speed up on the pedestrian lane when the pedestrian lights was blinking. This happened at Westlake Shopping Mall area at Park Plaza Drive, Daly City. It happened on 6/13/2019 around 5:45Pm in the afternoon. The plate number of the delivery truck is 53253R1. As a delivery guy he should be cautious when driving around neighborhood.

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R
2:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Here is what I wrote the UPS store #4613. My name is Randi Hamilton, my reference number is D1076. I paid for you to pick up a pair of jeans with pink flower embroidery from Harrison Hall Hotel and send them to me. I paid $15.75 for the pick up. Over the phone Kara (?) told me it would be $31.00 and change to send the package to me at 7627 3rd Avenue, Glen...

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T
11:43 am EDT

UPS no attempt to deliver package to waiting customer and then returned to sender

A package was sent to Kearney, Nebraska and the expected delivery date was 6/11. The customer was instrcuted to be home all day because it contained alcohol and a signature was required. Tracking said "out for delivery" at 9:33 am and then "delivered" at 1:11 pm. No delivery attempt or delivery was made. Customer was home and front door was open at that time. Tracking read "return to sender" at 7:39 pm. Tracking number is 1Z6AV1610307652205. Address is 3623 Avenue I, Kearney, Nebraska (verified). I do not understand why this happened. It was a gift and was expected. It appears that there was no attempt to deliver. Why would the tracking say delivered and then 6 hours later say returned? This is a big delivery problem and the gift is now being sent back. I need an explanation, please. I am frustrated with the deliveries by UPS in Kearney, Nebraska. This is not the first issue I have had. Did the driver just not want to get out of the vehicle? How can it say delivered and then returned when the customer was home at the time and no one showed up? Can you please offer an explanation. My email is [protected]@yahoo.com. Please explain. This was a gift for Fathers Day. I am not sure how this can happen. Thank you

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K
8:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS coral springs, fl drivers

I am writing this due to the fact its a shame to see one of your drivers in Coral Springs, Florida smoking from what apears to be a large pipe maybe 2 feet in length on the side of a building. great representation of UPS as a company, and a even poorer sight for the community to witness, as this was all in public for pedestrians and children to witness. The sad part is i believed UPS employees ( DRIVERS ESPECIALLY) were held to a higher standard, but after today (6-11-2019) I was obviously wrong. This is a issue that needs to be adressed asap with yolur company. a simple drug test would have prevented these issues with in your company.

thank you
karen

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R
5:40 pm EDT

UPS speeding

I live in Hubbard Ohio on Homewood Ave which is a residential neighborhood with a speed limit of 25 mph. There are at least 25 children on our block, 2 are my own. The driver (UPS) speeds to AT LEAST 50 mph. down our road EVERYDAY! I couldnt imagine how he would be able to STOP a box truck that size in time for a child running into the road chasing a ball, or something of that nature. This is a tragedy waiting to happen and could be avoided if he would obey the posted speed limit! There are also "Watch for Children" signs on our road.

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K
7:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I got a notification that my delivery was at this access point & it arrived there the 7th & was signed for. I could pick it up by the 14th. I went the 8th to pick it up and was told it Wasn't there I showed him the email that said it was & he told me no it wasn't that the email was sent out early and my package wasn't there & it might come in after 1pm or...

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S
7:04 pm EDT

UPS unethical behaviour

I went to the UPS store today at 3 PM to send back a package to Amazon, postage paid. As I was getting out of my vehicle a man in a black car said that UPS closed early today and that I needed to go about a mile or more to the other UPS location.
I asked him if he was just bored and leaving and he said yes, that it had been slow today. I said I would like to make a formal complaint about this and he said to tell him if I had any other complaint other than the store closing early. I said no, and at that point he told me never come back to that store again. I was amazed at his rudeness. I am 73 yrs old and this was the closest to my house.
I asked him his name - He said something PATEL. I said oh, Patel. He then called me a raciest.
I have never been treated so badly at this UPS location. I think he needs Customer Service training and Management Skills training.

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A
5:34 pm EDT

UPS parcel delivery

1Z6X666A0467240679 this tracking number shipment was sent from Windsor Canada to Patna, India on May 30th. It is still not delivered. The status of this package has not been updated for several days. I am unable to get a complete status of the package from anyone at UPS. The delivery agent had contacted the receiver by phone on June 6 and said he will deliver it on June 7 but he never contacted the receiver on June 7 and there was no answer when the receiver called him on June 7.

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D
11:37 am EDT

UPS ups delivery driver

I like the product only 1 thing is dislike ups delivery driver's attitude. I paid money for delivery at the door, but ups driver just ring the bell 1 time and within 1 minute he put the notice of miss delivery, when I open the door and he was on the street with my package, he saw me and I ask him to come and drop the package as I did not wear my sleepers, he refuses to come and was showing me an attitude, finally I wore a sleeper and went on the street to get my package and he was laughing at that time... This is so disrespecting and he was smell and behave like he was drunk or on drug. I am very disappointed with ups driver, I don't like to order from the amazon in future if I get same type of experience in the future. Fed ex and usps delivery guys are more respectful then ups delivery guys.

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About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review I haven't received my package was posted on Jun 15, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2071 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
    +1 (800) 742-5877
    Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 8 8 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 26 26 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number
    USA
    +1 (800) 782-7892
    +1 (800) 782-7892
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    For International Shipping
    +1 (502) 835-5471
    +1 (502) 835-5471
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    Talent Acquisition Specialist
    +1 (650) 604-3268
    +1 (650) 604-3268
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    Special Projects Manager
    +1 (516) 404-8466
    +1 (516) 404-8466
    Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number
    Assistant Director Of Accounts
    More phone numbers
  3. UPS emails
  4. UPS address
    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
  5. UPS social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 11, 2024

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