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Pathetic service from UPS. Ordered one book from Canada to Bengaluru India. One mail came for Custom clearance and KYC detail update. Once the KYC rejected with format issue and they send one more link. This link need an OTP to login. And the OTP is not getting generated with the steps.
Contacted customer care, and send mails with KYC documents. No acknowledge is made to the mail. Not sure when the item will get delivered as well.
Desired outcome: A rectified form should have been provided to upload doc. Mail sould be acknowledged. Customer care and chatbot is useless service.
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