Tim Hortons
reviews and complaints

Elmsdale N.S. Location ... 3 times in past week I have seen the persons at drive through handling cash and debit machines also pressing plastic lids on coffee.
The most recent time I called them out on it and asked for new coffees to be made. The person agreed with me that they shouldn't have done that. At the same time I seen another employee making my new coffees, with no gloves on. These people must be trained properly to prevent the virus spreading. Under the circumstances I witnessed it is entirely possible that COVID-19 is being spread at this location.

3 times this week, during corona virus lock down, i went to tim's and received the worst and most rude service i have ever seen. I have been going to tim's for 30 years and this is the final straw. The staff at 3 different locations were so rude i had to call the cops on one lady after she spit on my car. She did not understand what i was saying so i got mad and asked for a manager. She freaked out and spit on me. I am going to post this everywhere with the permission of halton police.

Ps
i went to mcdonalds and told my experience to the cashier and she gave me a free coffee!

Hi there. I went out for a long walk in the neighbourhood to get some exercise and fresh air and intended to stop at the Tim Hortons on Upper Wellington and Mahawk Rd. in Hamilton. I am not a regular at this store, but saw that it was Open. I was told the store was Closed and they were only serving through Drive Thru. Keeping a good distance, I asked the attendant from the far side of the lane that I was out for a walk and asked if I could be served. I was wearing leather gloves and intended to pay with a card. I was told NO it was Drive Thru ONLY. I saw several cars pull through while I was there and were just as close as I would have needed to be to get served, but I was refused.

I am very disappointed that the anticipated highlight of my walk was dashed because I chose to walk and not drive. I had no intention of putting any staff at risk and was prepared by wearing gloves and pay by card. The staff provided no explanation and like a robot kept repeating "It's Drive Thru ONLY{".

ALL your stores should have the same policy, as others I'm able to enter by foot and apparently some I am not. This is an unprecedented time for EVERYONE, including your regular customers and having some level of continuity to a daily routine which seems to have been lost.

I will have to seriously consider my loyalty to your brand given my treatment.

Mike

just wondering why workers are not wearing latex gloves, when their hands are over top of the lids.(Dauphin and Neepawa)

One worker in Neepawa had wool fingerless gloves when serving coffee.
How does she sanitize?

Not saying they are not clean, but it looks bad in the public eye

A lot of people are talking saying they wont do Timmies cause Mc Donalds does.They also offer their coffee for $ .99

I got a coffee an muffin why are clerks not wearing gloves

Awesome contest - Just to let everyone know - When you order and it comes up as "Try Again" (It does this after you scan your rewards card but before you pay) - Just have the cashier void the order and punch it in again - You can do this over and over until you win! There is a glitch in their system.

Floor staff is very judgemental, unkept, loud and makes a point of loudly disciplining me on my behavior. Counter service...my goodness...after asking for certain two types of Tim Bits, three times we received the wrong kind !
I will be lucky to post this before my phone dies as the staff shuts down the power when certain clients use the power.
The table beside me are very upset about the way they get treated at this location as well.
Unbelievable. I was relaxed and happy to treat my friend, who I work with, to a sweet and coffee... only to feel upset and disgusted with the work ethic and unprofessionalism of the staff here !
I am going to demand I am reimbursed for the food and I should be compensated for the mood I am now in . I am a paying customer who is polite, educated and aware of my rights .
I would suggest firing the current staff and starting over with decent people who want to better the company and put a smile on their customers faces .. take some pride in your work and company ! Owners need to act as customers incognito and actually see what your staff is doing.

So today at 3:12 p.m i was going through the tims drive through as i was paying i was putting my wallet back as i was just being shoved drinks out the window with no time to grab it. The girl had the cup by the lid and by time she reach to give it to me it went all over my lap as im sitting there in pain with burning steep tea on my lap the lady told me to be careful next time ... The lady then wasn't going to replace my tea as i was still waiting for my coffee and donut as im in pain from the burns. I then had to pull into the parking lot and step out of my car because i had tea all over my car and my seat and lap.. soaked from the waist down. i was VERY unhappy with the lady telling me to be careful next time as it was NOT my fault. So i am reaching out demanding a response on what will be done. If not i will be going hire up...

Thanks, Austin

i can be reached at [protected]@hotmail.com or by phone at [protected]

Late this afternoon I stopped at the above-mentioned store. I noticed a new soup "Cream of Chicken with Rice" and was looking forward to trying it out . I decided to order this for take out. After receiving my order I travelled home (20 minutes), let my dogs out, prepared the dogs food and then sat down to eat my soup. The first spoonful burned my mouth it was so hot. The rice was just a glob of starch. The soup obviously had been boiled for most of the time it was available for serving. I doubt I will try it again after this experience. Also, I would guess that 5 out of 6 times of stopping at any Tims in my area, there is never any Potato soup available.

There are two Tim's in Guelph that don't have any hand sanitizer on in or on the way out. The money they make a day and can't afford a sanitizer, , , that's sad. All Tim's should have them at both doors. Corona viras is here and Tim's only focasing on $$$$$$$. I'm no longer going to Tim's anymore.

I was signing up on line for the roll up the rim and it then asked for my credit card number. It also asked for the numbers on the back of the credit card. I am not giving this info and therefore will not be participating in the roll up the rim. Whoever thought about using a credit card on the app is a [censored]. It says they only want that info to know where you live but I think there are other ways to find that info out

I set my reminders in my phone to go today to get your roll up the cup rim reusable and I arrive there at approximately 7 AM and ordered my two items in the drive-through where I drove up to the window and paid for my beverages and then I was told you weren't giving out the cups now I don't mind that you guys are not giving up the cups anymore but it should've been advertised on the screen or the person should've been told before ordering.Also if you're trying to figure out a way to save your business in the face of the coronavirus I would give up the reusable cups but only scan the app and not use the useable cup every time give it out in a take a cup this way your customers are still happy just get them to show the other cup every time thank you for taking the time to listen to my complaints

I downloaded the Tim Card app to my phone. I then loaded my Tim Card pay via my phone with 25 dollars that was debited from my cking account. The balance on my Tim card then indicated I had 33 dollars in the account for purchases .

A few days later I made an online order. When I got to my Tim Hortons they had no record of the order. I reordered the items . I then went to pay electronically and my balance indicated I had no money in the account. I paid cash. My account was set up for my Tims reward which I was able to get . I recieved 3 points for my purchase.

My Tims Card indicated I had balance of 30 reward points on my Tims card prior to that purchase which I thought was strange as I had not used it yet for purchases.

I'm wondering where the rest of my money is. From the app I cannot review purchases to see if money was mistakenly taken from my account.