Tim Hortons company logo
Tim Hortons
reviews & complaints
Tim Hortons
reviews & complaints

Learn how the rating is calculated

2539 complaints
107 resolved 2432 unresolved

Is this your company? Claim it and get a lot of features. Read more

ADVERTISIMENT

Tim Hortons reviews & complaints 1561 - 1600

Tim Hortons complaints 2539

M
Sep 20, 2019

Tim Hortons - employee

I go into this location quite a bit, as i enjoy a coffee and somewhere to do my book work before i head home in the afternoons. I normally would not do something like this, but every time i go in...

Read full review

Tim Hortons - egg and cheese english muffin

I am pure vegetarian and i asked them for egg and cheese english muffin. When i see the muffin in my car after driving few miles, there is some red slice of meat between the muffin. I don't know...

Read full review
R
Sep 20, 2019

Tim Hortons - incorrect order

Good Morning, Today I stopped at the Tim Hortons inside the gas station and ordered a large coffee 2 milk 1 sugar, 2 cheese bagels double-toasted - one with cream cheese, one as a bacon breakfast...

Read full review
ADVERTISIMENT

Tim Hortons - panini cooker

I Went in to get a panini sandwich at 7:35pm. Was told the panini press was shut down for the night. Store closed at 9:00pm. They were able make me a cold sandwich, but not a hot one. Store was not...

Read full review
F
Sep 19, 2019

Tim Hortons - new lids on the coffee cups

The lids are bad to drink out of you burn your self. Who ever designed the lid does not drink hot coffee.
The opening is to far in and does not allow your lip to seal on the new lid. The coffee spills and runs down your lower lip and chin. The old lips are far better then this so called improvement.
Today September 19 2019, I had two coffees a large and a medium and had the same experience.

C
Sep 19, 2019

Tim Hortons - iced coffee and almost everything really

This location is really not that good. There seems to be only ever 1 employee working which is unfair to them, makes everything unbelievably slow, and frankly extremely dangerous for the single...

Read full review
F
Sep 19, 2019

Tim Hortons - bagel and coffee

We stop at the same Tim Hortons every single morning and lately we have been getting really bad service. This morning I stopped and got 5 coffee 3 breakfast sandwiches and one bagel . Out of five...

Read full review

Tim Hortons - coffee prices

Despite questioning the amount difference in Kensington PEI Tim Hortons compared to Ontario Canada, I was charged 2$ for a medium coffee, when it is listed at 1.79$ for the medium coffee at Tim...

Read full review

Tim Hortons - order mixups

I go to the thornton, on location on a daily basis. I order the same thing each day. At least once per week I get the wrong thing. Being on the road, sometimes I don't get to my order until i'm down...

Read full review
M
Sep 19, 2019

Tim Hortons - drive through

To whom it may concern, Today Thursday September 19th at 9:36am I arrived at the Tim Hortons location and only seeing a 2 car infront of me I decided to use the drive through. Other car came in...

Read full review
B
Sep 19, 2019

Tim Hortons - new maple leaf coffee lids

Every day this week I have spilled coffee on myself from the new lids, there are three issues that I would like to put forward.
First of all when the lid is attached and has not been opened it leaks profusely through both the small hole above the Mapleleaf and the mouthpiece before it is opened forming a big puddle on the top Of the cup inside the maple leaf. Try to take a sip from a coffee that has a puddle sitting on top of it and around the outside of the lid because of the overflow. The spillage also happens dripping down the side of the cup.
Secondly the one that really pisses me off is the fact that when I go to open the lid there is a small amount of coffee up inside the lift up piece that has sprayed me numerous times because it is tiny and slips from your finger springing back and spraying out its contents onto my shirt.

The old flat lids were so much better yes occasionally there was coffee coming out through the opening and I'm sure eventually you will come up with a proper style lid that will eliminate that. But if I may make a suggestion in the meantime, have your employees place the lids so that The opening is where the seam of the cup is that way the lid seal properly because it's not being lifted.

Thank you
Brian from Calgary.

Update by Blaith
Sep 19, 2019

Also with the new cup you can’t feel where the opening or spout it with your lips so is your cup is being put to your mouth at night you are going to miss the target.

B
Sep 19, 2019

Tim Hortons - rewards card program

I love the French Vanilla drink and was using the rewards card but had trouble obtaining my free drink. There were different numbers coming up when I went to different sites. Turns out French...

Read full review
M
Sep 19, 2019

Tim Hortons - vanilla iced latte; ice cap.

Hi, I was ordered vanilla ice latte and a wrap this morning, but the drink I have today tasted different from every other days that I ordered here. I don't know what ingredients have in that drink so...

Read full review
B
Sep 19, 2019

Tim Hortons - pumpkin spice latte

So I went to Tim Hortons this morning and ordered a pumpkin spice latte and breakfast sandwich. When I got to the window and received my drink, it wasn't hot. I didn't specify whether I wanted hot or...

Read full review
T
Sep 19, 2019

Tim Hortons - the new lids

These new lids just don't cut it
I have had over the last few days (getting 2 to 4) coffees per day
Lids that are not on correctly and popping off when I take them from the drive-thru window
lids that fall into the lid as opposed the folding back
you cannot do the 3 handed Canadian shuffle with this lid
and the taste is slightly different too

lets be honest, this was a marketing thing to STAY current with Micky D's

K
Sep 19, 2019

Tim Hortons - new lid

Driving to work 4am this morning. Ordered a large coffee 1 cream. Driving on the 401 Highway drinking my coffee. As I'm putting it back into the cup holder the whole "new" horrible lid came off and I wore my hot coffee. I work with a bunch of police officers and we all drink Tim's coffee and we all dislike the new lids. They don't seem to stay on the cup tightly and the hole is too small. My major complaint though is that I half my coffee landed on my lap this morning!!!

S

Tim Hortons - cold food, incorrect orders consistently

The occasional mistake is reasonable. However I have to say this particular location makes mistakes every single time I make a purchase in the drive thru. Specifically today, I order wraps and bagel...

Read full review

Tim Hortons - staff, food quality

Ordered a chicken sandwich. Was given a bun with lettuce. I returned to drive through and let them.know thinking they would prepare a new one. They put a cold, rock hard piece of chicken that had clearly not been prepped. I complained again and they told me it was actually meant to be served cold. I asked for a manager and they said no manager would be in until 630. They refunded me in cash even though I paid via credit card. This was a terrible experience and I wouldn't normally waste energy writing in but I am embarresed for Tim Hortons that you would allow a restaurant to operate with such bad standards. Manager is Felicia. Employee is Gurinder. You can reach out to me to update me. [protected]@gmail.com

S

Tim Hortons - drive thru

First and foremost I would like to say that the Tim Hortons staff in Sarnia, Ontario are wonderful. Polite, friendly and do the best they can to serve customer fast. I am sure I am not the first...

Read full review
T

Tim Hortons - new coffee lids

these lids are horrific. most times you cannot open the lid and have to take the lid off to push it open, spilling coffee on me. the coffee over flows onto the lid and when I go for my first drink it drips on me. they're like using a suckey cup slurping to get a drink. i work with the public and never heard one good comment about the lids only the same complaints. might as well buy mcdonalds coffee now cheaper and same lid..

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  39 40 41  ...  127

Tim Hortons Company contacts

ADVERTISIMENT