Tim Hortons review: Bad customer service

The manager(Jorge) of this store does need proper training. I go to this location everyday since last year. From the last few months the customer service is getting worst. Had worst experience in this morning. The manager of this store took my order and had to wait long time for just small cup of coffee in my busiest morning . The guy took my order and went back inside the back room. This is not happened a single time. Sometime, he forget to give my donuts. And sometime, he takes my order wrong. I am very disappointed from his service. The manager does not know the things. What would you expect from the team? Even the team is much better than him. Apart from this, he does not know how to talk to the customers. Hopefully, the things will get better soon and you guys find the solution. people do not need to wait.