Tim Hortons review: site

I love Tim Horton product but find most of them dirty and unfriendly workers. I visited this particular Tim Horton recently and was appalled on how dirty the drive in window was inside and out. The workers were visiting with each other. Not a thank you or a smile. I threw away the wrap because I was disgusted with the unsanitary conditions. I visited this Tim Horton when it was first opened and went there numerous times because it was clean and the workers were clean and polite. Wouldn't it make sense to pay more and hire workers who care.
Managers need to make sure the workers are clean with short nails not filthy. Customers with issues will not come back. I won't