Tim Hortons review: Mobile ordering and service complaint

Feb 24th, 2020.

This location doesn't appear to have the proper training regarding mobile orders. About 70 percent of the time my order isn't ready and the staff is clueless on what happened.

Usually when this happens, I just provide my online receipt and they make it for me. Today was especially frustrating as my order wasn't ready (ordered it 30 mins in advance) and when I provided my receipt the supervisor (Gurpreet) wouldn't make my order (2 sausage biscuits) and had me wait another 10 mins until she finished everyone else's order.

I am a very patient person so I asked what the issue was today and she responded by lying about making my order first and with no apology. It totally ruined my experience and I am a loyal customer and go to Tim's twice a day (check my online profile).

I order on mobile to make things easier for both Tim hortons and myself. Today I wasted over 20 mins waiting for a coffee and two biscuits. I am very disappointed with the ongoing service at this location and will not be going to Tim's unless I receive an apology and a substantial refund for my time.

Hoping for quick resolution. I will check my messages at a later date to see if this issue has been addressed.