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Complaints & Reviews

very rude employee that refused to honor the six ft rule

On Friday March 27, 20 20, I had a very rude employee that refused to honor the six ft rule. She also got in my face while I was typing in my pin and demand I get out of the way...

pricing

This morning I went into shaws as I do quite a bit. There was a sale tag on the family size smart food popcorn for 3.99, reg 5.29, there was also items that were marked the same...

sales

Many "in store" sales never ring true at the cash registers and I bought Genoa salami that is spoiled, third or fourth spoiled item in the past three months. I am now out...

fresh express pre-packaged salads

610335 Date of Incident: 1/14/2020 Client: Angel Lam [protected] Email: [protected]@gmail.com As I was eating a pre-packaged salad that was bought from the veggie/produce aisle the night...

shaws brand toilet paper

I always bought Shaws brand products for over 35 years now I can say I regret not returning signature brand "our softest" toilet paper. Its unusable falls apart...

fruit tart choc bin

610335 Purchased one of these desserts on Fri 12/13/19 for a family party on sat 12/14/19. While packing food away after the party I noticed MOLD on the berries on the bottom layer of...

misleading sales flyer

Every week I peruse the Shaw's flyer, write down the items I wish to purchase, note if they are part of the 3 day sale, have limits or must buys, etc. Last weekend I bought 6...

management

Was at Shaws in East Boston early around 7:30am. Was at check out two employees came in together, the manger acknowledged one with a big Good Morning, and walked right pasted the...

western union customer service

I went to get a western union today. My license was expired so I could not do it . That's fine. My cousin behind me said he wanted to send to her out of his pocket since I could...

lettuce and meats

I stopped going there because so many items are expired and still on shelves. Lettuce and meats especially. Fruits had mold on them. I decided to try again last night. Nothing...

girl in produce with the green hair

I was in there shopping this morning and as I passed by the cut fruit while the young lady with the green here was there and stunk of alcohol so bad I shop there often almost on a...

service

On 10/7/2019 at shaw's store#1429 . I was bagging my own groceries when I noticed the cashier was tossing my food . At first I seen her toss a package of meat, not upset until she...

signature brand peanuts

610335 The calorie count is wrong on the Signature Brand Peanuts for either the salt or unsalted . Signature Unsalted Peanuts you can have 1/4 cup for 170 calories Signature Salted...

service

I go to shaws every week and spend anywhere from 300-400 a week. Everytime I go in line the bagger leaves when it's my turn. I have a ripped out rotor cuff and I'm expected to bag...

wic products

I have to go to Shaw's for wic considering I'm pregnant with no car and I have to take the bus with my son to get there. When I get to the store there is never enough...

prices and checkout

Hello, yesterday 9/15/2019 I shopped at Shaws for what is most likely the last time ever. My weekly grocery bill which does not very much was about $100 more than what I pay for...

store operations

ContactMethod: email or phone SelectedInquiryType: Comments & Questions City: LITTLETON State: NH Country: US Email Address: [protected]@gmail.com Address: 187 Nihan Rd...

thai style coconut chicken

610335 I've enjoyed shaw's brand products for years... this was an exception. While eating thai style coconut chicken a broken chicken bone stabbed the roof of my mouth. The roof of my...

all

I am writing finally to complain about the Ipswich Shaws. Every time I go in to that store I end up leaving frustrated. Here are some of the reasons: The vegetables and fruit are...

rotisserie chicken.

610335 On Wednesday, August 28 at 6:55 I purchased the deli chicken from Shaws on Congress Street in Portland. The signature café whole roasted chicken which I purchased two were hot out...

popurie sented pine cones

I have been shopping at this shaws for 26 years last year and again this year for fall through Christmas these horrible over powering popurie sented pine cones are put inside of...

[Resolved] some employees are racist

I am going twice week me and my friends and family to groceries shopping. every time we go some employees coming register where I am going and tell registers guy something...

Not getting change back

Went after a 10 hr shift was tired so was the cashier. Total came to 53.00 even gave her 63.00 never got change back!! Called when I got home and was blown off by the person I...

shaw's red bliss potato salad

Store location : Store # 495, 180 A Cambridge Street, Burlington MA
Date of purchase : 8/16/2019 at 13:49 (1:49 PM).

Purchased Red Bliss Potato Salad because I was in a hurry. Paid $5.22 for a small container.
What I got: Chopped boiled potatoes in a watery mayo. No taste, no spices, nothing to please the taste buds.
I was ripped off !!! It was tasteless and I question whether they were indeed red bliss potatoes.
Suggestion: Consult Fanny Farmer for the minimal version of an American Red Bliss Potato Salad. Do not con us, the consumer into buying your potato and mayo concoctions and charging us an arm and a leg.
Give me my money back $5.22

customer service / pricing

We have recently shopping at Shaws in Hudson, MA because it is convenient, rather than at also nearby Stop and Shop. Today, we bought three Thomas English Muffins, which we...

deli

To whom it may concern, I have been a Shaw's customer for over 20 years and it's the 1st time that I write a complaint. Today Sunday July 28th at around 6:30 pm I went shopping...

management

A couple weeks ago I was at Shaw's standing in the very long line that went out into the isles with only one register open. The cashier asked who I believe is the manager...

customer service

First of all, not too many grocery stores open their service desk at 9am. Pretty late if u ask me. 90 percent stores are 7 am to 8 am. Second of all I went into Shaws Franklin...

deli, overall store

Every single week the sale prices at the deli are wrong and I have to drag a flier back to literally show them that the item is on sale. Either the item is not marked on sale or...

produce, cashier/bagger

I recently shopped at Star Market in Norwood out of convenience while my kids were at Launch trampoline park nearby. Biggest Mistake Ever! More than half of my weekly grocery...

unethical behaviour

I went to your store (Deli/Meat department) around 9.10 am on 7/17/19. The employee had his headphone so he couldn't hear me. I had to raise my voice, not really louder, saying...

signature dishwasher soap

The packet never opened after I ran it 5 times on the hottest setting, all it did was melt the coating on it so I bought a different brand to use but first I had to scrap out the...

meat, produce

I have been a loyal Shaws/Star Market customer for over 30 years as was my mother before me. Even when Big Y opened almost directly across the street in Franklin, MA I chose to...

smoke in kitchen area

As a East Boston resident, I am very happy using Shaw's super market, also with the last improvement the market received. However in the area of Pizza and Grill chicken in several...

cleanliness service

Augusta Maine location
Seriously I cannot explain how filthy this entire store is from the moment you walk in. Can no manager smell? Seriously the lobby area stinks!!! Does anyone supervise store managers? The staff is miserable and completely inconsiderate of people's time. Tonight it took me over 30 minutes to get a pound of meat and a pound of cheese from the deli. One clerk no stock had to wait to open both then go to pay 1 register open 4 people watching. Person in front of me couldn't pay by check wait wait wait did anyone apologize? Did anyone want to open another register? Nope NOT until I asked a supervisor seriously you can't take us on another register? She reluctantly opened one but not to take the customers waiting but new ones who walked up. Then while waiting mind you 10 Register line one open a staff person literally shoved her way in the aisle that's full of people to restock candy. Again I say to her are the other 9 aisles of candy already stocked? She had zero clue. This store is always out of product rude attitude and dirty. Please go look at the store or I would be happy to send you pictures of the filth
I didn't realize I could attach pictures or I would have taken them today. [protected]@gmail.com

parking area

To whom it may concern,

on a recent trip (6/ 17/ 2019 ) to the Worcester Ma., Stafford st location at Webster Sq Plaza, I was approached by two individuals pan handling for money in the parking lot and actually ran into another sitting against a post near the exit, with his dog and a sign asking for help. Now, I am not against helping those in true need, ( I actually may have given the man with the dog something if I had cash on me ) but, a lot of these people have no true need, they seem to congregate on the market side of the parking lot, and it concerns me that older people may be intimidated by these folks and give them money to feel safe, money they need for themselves for food and medicine and money Shaws should be making. Can't Shaws and the other stores in the Plaza get the owners to get some security to keep these people from accosting customers ?? Thanks, John Almeida

Shaw’s Supermarket — rotisserie chicken

635271 When I was shopping at the sale for rotisserie chicken I noticed the had piled them two high under the heater. This makes the top handle quite high. The unit the chicken is kept...

shaws gold star worcester ma

I used self check out and the machine wouldn't recognize my reusable bag. I tapped using my own bag and it still would not go through and the screen said "wait for sales associate assistance" No one was at the kiosk for the self check out helping people so I asked someone working another register if he could have someone come help me. 10 minutes later a girl walks over who had been walking around the check out area. Someone should be at the self check out as a rule but there's never anyone there and I have to hunt them down. It's not good business and takes out the convince of self check out. Don't have it if you aren't gonna have someone monitoring it.

  • SubSquirrel Jun 06, 2019

    You expect good service in Worcester? LOL! I’m in agreement with you that most self-checkouts are poorly staffed. They need a “call for help” button on each register rather than the customer having to find a clerk for help.

    0 Votes

carnation instant breakfast light and dreamfields pasta products.

I shop at Shaws in Weymouth and Braintree and you have discontinued carrying Carnation Instant Breakfast Light and Dream Fields Pasta products. These products are sold at Trucchis, Stop and Shop and Market basket. We will no longer be going to Shaws for that reason, we like to shop where we can get everthing we need. I hope you reconsider your decision.
Rich Melville

  • SubSquirrel May 28, 2019

    Did you ever think that maybe the product was not available for them when ordered? Or they didn’t order it became it doesn’t show up on their stock list or something like that?

    You have other choices in your area. Go down a few exits to other towns and you’ll find your precious products. Or go to other stores for those items and Shaw’s for the rest.

    If they lose one customer, bankruptcy isn’t in their future.

    1 Votes

watermelon incorrect price charged

I purchased a watermelon that was labeled in the bin at "$3.99" on 5/25/19 from the Shaws in Cedarville/Plymouth MA. When I got home I inspected my receipt to find I had been charged $9.99 for a "watermelon red bin". I went back to the store and waited ten minutes in the customer service line and the clerk returned to me without an apology $6.00 for the difference between the correct price from the sales display and what I was charged.

I pointed out to the clerk that I believe I was due a complete refund as it was the first of that item I was claiming was mismarked. Her reply was, again without an apology "We are not refunding the complete price on the watermelons, we are providing the difference between the charged price and the sale price.".

I am incensed at her reply for several reasons:
1. It is MA law I believe that a mismarked item under ten dollars should be refunded in total for the first item. As such I believe I am due a full refund and not the difference
2. Her response to me, ""We are not refunding the complete price on the watermelons, " indicated that there had been multiple instances of this overcharging on the watermelons. So that appears to be a pattern. Is Shaw's motus operandi to overcharge and hope it is not noticed?
3. Along the same lines, I always check my receipts for purchases at all stores. I NEVER experience a problem with overcharges at Markwet Basket, Stop and Shop etc. but I would say 80% of the time I find an overcharge when shopping at Shaw's, (particularly missing discount labels on meats).

Given my sharp eye this has worked in my favor but I wonder again if this is a business model the MA AG would not appreciate.

I expect a reply.

Kevin Mills
[protected]@yahoo.com
[protected]