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CB Retail Stores Stop & Shop 36 Bedford St, Lexington, MA, 02420, US
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Stop & Shop
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Stop & Shop

36 Bedford St, Lexington, MA, 02420, US
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Working hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 9:00 pm
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Stop & Shop - Worst customer service at Lexington location

I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up.

Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how "someone should be fired for making that decision". Really incredibly unprofessional.

Moving on to cold cuts, an employee was restocking and I moved around him to find ham steaks. He shifted this cart to 1) block my view of all the products and 2) glares at me without saying anything. He then said, I'm working in this area. I said "I can work around you, I'm ot asking you to move. You don't have to looka t me like that. He then proceeded to talk trash about me to another customer nearby.

At the self checkout, an item rang up not on sale and I turned to the person on staff and kindly asked about it, he wordlessly came over to hit the zero bag button and walked away.. Please hire actual human beings who can be kind in a service position. NEVER shopping here ever again.

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