Steak 'n Shake — service
Approximately 4-6 weeks ago, we went thru the drive thru and it took over half an hour to get our food with 3 cars ahead of us. So the next time we went, my friend ran in instead. That time took 25 minutes with one person ahead of him. We love the food but quit going because of the long waits. Today we thought we would try it again. We pulled in the drive thru, ordered right away, 2 cars in front of us, and it took over 20 minutes. This is not fast food! Although Steak n Shake is our favorite "fast food", we will not be going back to this one. We have never received an apology for our long waits. This location was not always like this. It is just in the past month and a half to two months. People we know have experienced the same issue.
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