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CB Fast Food Chains Steak 'n Shake
Steak 'n Shake

Steak 'n Shake review: Delivery

H
Author of the review
3:10 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My order was never delivered from Steak and Shake at 820 Lawrenceville Suwanee Rd., Lawrenceville Ga 30043. This store is about a mile from me. The order was supposed to be delivered to me in 30 minutes. An hour later it still hadn't arrived. Then, the online restaurant site said "delivered" but it never was. My debit card was charged $18.19 on Saturday, June 22nd at 4:32 pm even though I had my card locked. Pending transactions can still post. The order was placed the day before on Thursday, June 20th. When I call the location, the employee hung up on me. I'm filing a complaint with the BBB.

Claimed loss: $18.19

Desired outcome: Refund

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  1. Steak 'n Shake Contacts

  2. Steak 'n Shake phone numbers
    +1 (800) 547-4253
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    +1 (877) 785-6745
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  3. Steak 'n Shake emails
  4. Steak 'n Shake address
    107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
  5. Steak 'n Shake social media
  6. Michael
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    Sep 28, 2025
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Steak 'n Shake Category
Steak 'n Shake is ranked 37 among 59 companies in the Fast Food Chains category
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