On Saturday night, October 28, my friends and I went to the Steak n Shake on Coldwater Road in Fort Wayne, Indiana. When we were seated, the waitress was very prompt on taking our order and getting our drinks, which was about the only good thing about this visit. After she took our order, we waited for over an hour. We did not receive anything, even drink refills, so we had to go up and refill our own. After waiting on our food for over an hour, we asked about it and the waitress said that she will check on it. While we were waiting, numerous larger parties had come in after us, and they all received their food within a reasonable time, and we still sat there and waited. After waiting close to AN HOUR AND A HALF for our food, we went to ask the waitress again about our food and she said it was not in her control and to talk to the manager. The manager then came to our table and apologized because they were understaffed, however that is no excuse to why we had to wait almost TWO HOURS for a couple burgers and shake, and we only had four in our party when there were parties of almost ten getting their food. The manager then said that it would be another TWENTY MINUTES for our food, so we told him we were leaving. He did not care at all that we were leaving, did not offer anything to help us stay, and just said bye. This is extremely sad because I worked at Steak n Shake as my first job a few years back when I was in High School, and customer service and satisfaction was our top priority, but apparently the Steak n Shake on Coldwater Road is far from that mindset. Honestly makes me ashamed to have ever worked for this corporation, and I plan on never returning to eat at any Steak n Shake because of how awful my friends and I were treated, and how poor our service was. I would rather eat disgusting McDonalds burgers and get fast service than to go back to this establishment ever again. Learn good management skills, and figure out how to run a dang restaurant, I am a junior in college and I could've done better.